233 Marks Spencer jobs in Hong Kong

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

匯泉國際成立於1982年，以滿足香港對飲料產品日益增長的需求。我們的集團提供超過100個品牌的天然、健康和功能性飲料，以及國際烈酒和葡萄酒，涵蓋自有品牌和第三方品牌，包括道地、Meko、阿華田、Asahi、Rémy Martin 等。 為了向香港市場提供更多優質產品，我們正在尋找各領域的人才，以支持業務擴展。

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

Responsibilities

• Order processing
• Data entry
• Handle incoming calls
  
  

• F.5 or above
• Proficient in Chinese Word Processing, MS Word and Excel
• Detail-oriented, mature, willing to learn and able to work under pressure
• Immediate available is preferred
  
  

• Seniority level Entry level

• Employment type Full-time

• Industries International Trade and Development

Referrals increase your chances of interviewing at Telford International Co. Ltd. by 2x

Kowloon City District, Hong Kong SAR 4 days ago

Wan Chai District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Officer, Customer Service role at Aegon .

The role reports to the team leader of Customer Service and involves handling policy servicing transactions with high accuracy and delivering quality customer service. Key performance indicators include providing excellent service to policy owners, business partners, and potential customers via various communication channels, processing transactions independently with zero errors within target turnaround times, and reporting operational issues with feasible solutions.

Responsibilities:

• Collaborate with business partners and internal teams to deliver quality customer service.
• Handle inquiries, feedback, and complaints from customers or partners through multiple contact methods.
• Process policy servicing transactions accurately in compliance with guidelines and within designated timeframes.
• Ensure follow-through of customer requests until completion.
• Report daily operational issues to the team leader with proposed solutions.
• Participate in ad hoc projects or tasks as assigned.
• Support team members to ensure service continuity.
• Comply with internal policies, procedures, laws, and regulations.

Requirements:

• Diploma holder in any discipline.
• At least 2 years of experience in life insurance.
• Good interpersonal and communication skills.
• Proficient in written and spoken English and Chinese (including Mandarin).
• Proficient in MS Office (Excel, Word, PowerPoint).
• Customer-centric mindset with a desire to provide excellent service.
• HKIA licensing (Paper 1 & 3) required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Customer Service

This job posting is active and not expired.

2 weeks ago Be among the first 25 applicants

• Provide quality customer services to clients in a professional manner and accordance with all group standards.
• Work with a team of customer servicing and operations staff in providing full support to clients’ inquiries and instruction execution.
• Execute trading orders for clients.
• Handle clients on-boarding, on-going account maintenance, and business processing related document checking and execution.
• Developing and retaining relationships with potential customers.
• Identifying the needs of clients in order to enhance client satisfaction.
• Handle inquiries from the front-line and internal departments.
• Perform other ad hoc duties as assigned.

Requirements:

• University graduates in any business-related disciplines.
• Customer service work experience in the securities brokerage firm is an advantage.
• License holder of SFC Type 1 and Type 2 is an advantage.
• Positive attitude and strong problem-solving skills with great attention to accuracy and detail.
• Customer service-oriented, a good team player with good communication skills, and a strong sense of responsibility.
• Proficient in written and spoken in Cantonese, English, and Mandarin.
• Immediate availability will be highly preferred.

Full- time

The personal data collected will be used for recruitment purposes only.

For interested parties, please send your CV to

About CIS Group

Established in 2007, CIS Group * is firmly rooted in Hong Kong and specialized in global finance. Our management has over 30 years of experience in the fields of capital market, wealth management, funds, securities, insurance, and bank etc. The Group has embraced its core values - "Courageous", "Innovative”, and "Open" to actively develop diversified asset allocation services and provide professional, reliable, and comprehensive one-stop wealth management services for high-net-worth individuals and institutional clients in China, Hong Kong, and the Asia-Pacific region.

We proactively develop a more diversified all-in-one financial services platform, and endeavor to provide comprehensive and value-added products and services to our clients and partners. We have established six core businesses within 10 years’ time. The scope of business includes:

We established a well-structured and professional business model that comply with all the relevant and applicable laws, regulations, and licenses in Hong Kong. Our members have obtained below licenses and qualifications,

(1) Licenses issued by Securities and Futures Commission of Hong Kong for Dealing in securities (Type 1), futures contracts (Type 2), advising on securities (Type 4), and asset management (Type 9)

(CE No. API164);

(2) Participant of The Stock Exchange of Hong Kong;

(3) Insurance Broker License issued by Insurance Authority (Membership No: FB1285);

(4) Registered MPF Intermediary (MPF Registration No.: IC001133);

(6) Participant of Central Clearing and Settlement System (CCASS ID: B01849);

• Seniority level Not Applicable

• Employment type Full-time

Get notified about new Customer Service Officer jobs in Wan Chai District, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 day ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Officer role at Manulife

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Manulife

Get AI-powered advice on this job and more exclusive features.

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
• Handle conference / meeting room reservations and follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs
  
  

• Degree holder with 5+ year of customer service experience in insurance industry is preferred
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
• Worked previously in service centre environment is an advantage
• Excellent customer service, good communication and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is a must.
• Willing to work on non-office days when necessary, including Sundays and Public Holidays
• Quick learner with strong analytical and problem-solving skills
• Strong self-initiative, responsible and able to work under pressure
• Familiar with Word, Excel and Chinese Word processing
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at Roehm

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Roehm

Location: Hong Kong 香港, China (CN)

Job Function: Supply Chain Management

Career Level: Professionals

Company: Roehm Chemical (Shanghai) Co., Ltd

Who We Are
We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL methacrylates and PMMA molding compounds under the PLEXIGLAS brand (in the Americas registered under the trademark ACRYLITE), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.

This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.

Responsibilities

• Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
• Monitor order confirmation and track order fulfillment and AR process
• Update client on order status
• Handle client enquiries, complaints, and disputes professionally
• Trigger SAP invoicing after shipment of goods and forward to FS (China only)
• Build and maintain good relationships with external customers by providing excellent service and advice
• Liaise with internal departments including Sales, SCM, Logistics, Finance, and Accounting
• Generate and handle customer complaint orders in SAP system
• Generate regular activity reports
• Perform clerical and administrative work
• Tasks assigned by supervisor

• Bachelor degree in Trade or Business Administration
• > 3 years of work experience in Customer Service, trading, or related areas
• Experience in dealing with clients
• Experience working independently with limited supervision
• Strong customer orientation with good communication, interpersonal, and phone skills
• Good command of spoken and written English (CET 6) and Chinese (other languages as per country responsibility)
• Rich SAP operation experience
• Excellent communication skills and confident phone manners
• Self-initiative and good team-player
• Growth mindset, resilience, flexibility, willingness to learn and adapt

• Remuneration: Competitive total compensation and participation in the company's success
• Coverage: Social insurance, group accident insurance, support for caring for relatives
• Work-life balance: Flexible working and special company leaves
• Health and social affairs: Health care for employees and family, company sports & discounts at fitness studios, free meals, and shuttle bus
• And much more. Details available on our careers page.

Interested? Learn more and apply here: your dreams at Röhm!

If you don't meet all requirements, don't worry. We value personal development potential as much as qualifications.

Röhm is an equal opportunity employer, providing equal access regardless of protected status.

Questions? Contact Linda Shen at , referencing the Requisition ID.

• Mid-Senior level

• Full-time

• Other

• Chemical Manufacturing

Join to apply for the Customer Service Executive role at Chubb

Be among the first 25 applicants.

• Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
• Manage email correspondence and address customer enquiries.
• Maintain a professional image when providing business services.

• Diploma holder or above in any discipline.
• Must be qualified with IIQE Paper 1 and 2.
• Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
• PC literate in MS Word, Excel, and Access.

Not Applicable

Full-time

Other

Insurance

Join us as a Customer Service Associate at Lalamove .

This role is crucial as it involves direct contact with our users and drivers. You will be the first point of contact, answering calls promptly and representing Lalamove positively. Your ability to handle customer and driver interactions, including complaints, with professionalism and positivity, is essential.

We seek someone who is outgoing, positive, and customer-focused, with a passion for our business.

Responsibilities include:

1. Answering calls and handling chats to fulfill customer and driver requests.
2. Updating customers on order status and managing expectations.
3. Monitoring order fulfillment and assisting in vehicle matching for waiting customers.
4. Managing corporate client requests.
5. Resolving conflicts and issues related to drivers.
6. Motivating peers and setting a good example.

Shift work is required (Hotline hours: Mon-Sat 08:00-22:00, Sun & P.H 09:00-22:00).

Qualifications:

• F.5 or HKDSE graduate or above.
• At least 1 year relevant experience; fresh graduates are welcome.
• Excellent interpersonal and communication skills.
• Team player with a sense of responsibility.
• Fluent in written and spoken English and Cantonese.
• Knowledge of mobile and web technologies.
• Proficient in Chinese and English typing.

Visit our website for more info:

We respect your privacy. Read our Candidate Privacy Notice: