What Jobs are available for No Experience in Hong Kong?
Showing 107 No Experience jobs in Hong Kong
Employee Experience
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Job description:
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.
Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.
Position Description
Lead group-wide initiatives to enhance employee experience and engagement at HAECO, with a focus on strengthening our Employer Value Proposition, improving lifecycle touchpoints, and driving meaningful insights through employee engagement surveys and people analytics. Drive DEIB culture and partner across entities to create meaningful people experiences.
What You'll Do
- Drive Group HR initiatives aimed at enhancing employee experience and engagement, with a focus on strengthening employer branding, including supporting the adoption of our Employer Value Proposition across entities and pursuing opportunities for external recognition
- Collaborate closely with Entity HR teams to ensure both the design and effective execution of employee lifecycle initiatives, such as onboarding journey enhancements, tailored to local needs while aligned with Group strategy
- Manage the employee engagement survey process, including planning, setup, analysis, and presentation, with follow-through on entity-level action plans and feedback monitoring to drive continuous improvement
- Champion a workplace culture that embraces Diversity, Equity, Inclusion & Belonging (DEIB) in alignment with HAECO's Group strategy
- Provide strategic support to employee network groups across the organization to foster belonging and equity
- Assist in people analytics and data governance to ensure accurate insights that inform decisions aimed at enhancing the employee experience
- Participate in strategic HR projects which aligned with the new People Strategy
What You'll Need
1. Functional and other Relevant Experience
- 5+ years of HR experience, track record in driving DEIB efforts or cross-regional projects is a plus
- Hands-on experience in HR project execution across the employee lifecycle and Talent Attraction
2. Qualifications and other Relevant Knowledge
- A recognized university degree or an equivalent qualification preferably in Business Administration, Human Resources, Psychology or related disciplines
- Good team player with open and positive mindset; Strong stakeholder engagement skills in a matrixed environment
- Agile and proactively seek new ways of doing things effectively
- Resourceful and display a strong commitment to achieve team goals
- Excellent command of English and Chinese, both spoken and written. Fluency in Putonghua
- Proficient use of MS Offices; Knowledge of PowerBI and Canva is an advantage
HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
Build your career with us and be part of something bigger at HAECO
Reference ID: 826
Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.
All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.
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Customer Experience
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Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as a
Customer Experience & Relations Manager.
Principal Responsibilities
- Handle escalated complaints from various channels via an end-to-end process from complaint classification, review, investigation, resolution recommended to communications with customers concerned.
- Resolve customer complaints and build customer loyalty to ensure relationship retention and uphold the Bank integrity and good reputation.
- Maintain service excellence and effectiveness in interacting with customers in a professional manner including verbal and written communications.
- Ensure the complaint handling meeting the internal quality and control standards plus regulatory requirements.
- Collect and report customer pain points and recommend customer journey enhancements to uplift customer experience and pre-empt customer complaints.
- Share best practices of complaint handling with other customer facing colleagues
- Undertake speedy actions to minimize impacts of incidents affecting respective daily operations and business activities.
- Proactively instill HSBC core values and business principles.
Requirements
- University degree in a related discipline or relevant experience.
- Work experience in financial institutions including good exposure to complaint handling tasks and customer facing experience.
- Familiar with retail and wealth management products and services plus and related operations preferred.
- Customer centric mindset, strong business sense plus positive and sincere work attitude
- High degree of personal drive and resilience.
- Excellent written and verbal communication skills including fluent in English, Cantonese and Putonghua.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Employee Experience
Posted today
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Job Description
Established in Hong Kong in 1950, HAECO is one of the world's leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.
港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。
The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.
Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.
Position Description
Lead group-wide initiatives to enhance employee experience and engagement at HAECO, with a focus on strengthening our Employer Value Proposition, improving lifecycle touchpoints, and driving meaningful insights through employee engagement surveys and people analytics. Drive DEIB culture and partner across entities to create meaningful people experiences.
What You'll Do
Drive Group HR initiatives aimed at enhancing employee experience and engagement, with a focus on strengthening employer branding, including supporting the adoption of our Employer Value Proposition across entities and pursuing opportunities for external recognition
Collaborate closely with Entity HR teams to ensure both the design and effective execution of employee lifecycle initiatives, such as onboarding journey enhancements, tailored to local needs while aligned with Group strategy
Manage the employee engagement survey process, including planning, setup, analysis, and presentation, with follow-through on entity-level action plans and feedback monitoring to drive continuous improvement
Champion a workplace culture that embraces Diversity, Equity, Inclusion & Belonging (DEIB) in alignment with HAECO's Group strategy
Provide strategic support to employee network groups across the organization to foster belonging and equity
Assist in people analytics and data governance to ensure accurate insights that inform decisions aimed at enhancing the employee experience
Participate in strategic HR projects which aligned with the new People Strategy
What You'll Need
- Functional and other Relevant Experience
5+ years of HR experience, track record in driving DEIB efforts or cross-regional projects is a plus
Hands-on experience in HR project execution across the employee lifecycle and Talent Attraction
- Qualifications and other Relevant Knowledge
A recognized university degree or an equivalent qualification preferably in Business Administration, Human Resources, Psychology or related disciplines
Good team player with open and positive mindset; Strong stakeholder engagement skills in a matrixed environment
Agile and proactively seek new ways of doing things effectively
Resourceful and display a strong commitment to achieve team goals
Excellent command of English and Chinese, both spoken and written. Fluency in Putonghua
Proficient use of MS Offices; Knowledge of PowerBI and Canva is an advantage
HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
Build your career with us and be part of something bigger at HAECO
Reference ID: 826
Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.
All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.
Full-time
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Client Experience Coordinator
Posted today
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ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
Sotheby's is looking for an experienced Client Experience Coordinator based in Hong Kong to own the operational execution of sales for Asia in accordance with company policies and best practices while delivering high-quality client experience. This dynamic role is ideal for a candidate who thrives in a fast-paced environment, enjoys multi-tasking and organizational tasks whilst coordinating all key processes leading up to and closing the sales. The successful candidate will support sales across a division (either Auctions for Luxury or Global Fine Art, or Private Sales/Salon sales). The responsibilities include but are not limited to the following:
RESPONSIBILITIES
General Operations:
- Collaborate with wider business to execute client transactions to ensure the highest level of client experience in compliance with company policies and key processes
- Liaise with clients and manage property throughout the sale cycle
- Work closely with Legal department and Business Manager/Director on sale agreements with complex, highly managed terms, extended payment terms, guarantees and irrevocable bids, ensuring all due diligence requirements are met
- Review compliance reports (AML, ALR) and complete High-Value Lot reports (HVL) as necessary
- Provide general administrative support for facilitating a sale
Sale Processing Support:
- Manage consignment agreements and terms of sale including requesting legal contracts, generating SAP contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
- Ensure all required legal and compliance documentation are on file including photo ID, proof of address, payment instruction and W8/9 forms
- Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalogue and sale deadlines
- Ensure SLAs and all post-sale actions/communications including invoices and statements are met in a timely and professional manner
- Issue timely and accurate client communications on payment status
- Escalate any risks or issues impacting client experience within a timely manner and recommended remedial actions
- Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions
Invoicing and Payment:
- Support the processing and allocation of payments in partnership with the Finance team and perform daily reconciliation tasks
- Manage expectations and compliance around third party payments
- Regularly work with Finance to report on late payments to manage seller's expectations
- Liaise with Finance and Business management on non-standard payment and complex invoicing
Shipping/Transfer of Property:
- Ensure property is shipped/transferred in compliance with all applicable laws and regulations
- Coordinate the movement of property internally and externally for third-party services (such as restorers, external experts, authentication committees, photographers)
- Maintain and scan all required documentation associated with shipments/transfers property in accordance with department procedures
- Prepare and solicit required legal documentation (tax declarations, etc.) including timely submission to appropriate regulatory bodies, ensuring the accuracy of the information
- Demonstrate general knowledge of shipping and associated logistics requirements for all outbound property; both domestic and international
- Solicit shipping quote requests in a timely manner in line with established service level
KEY SKILLS AND EXPERIENCE
- Degree in business administration or equivalent field preferred
- At least 1-2 years related work experience in operations and client services
- Knowledge in logistics, including current domestic and international packing methods, transportation methods and regulatory compliance
- Exceptional client service skills including strong verbal and written communication skills
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Ability to multi-task, prioritize and manage challenging deadlines
- Strong knowledge of Microsoft Office, particularly Word, Excel, Outlook
- Prior experience with SAP is preferable
- Able to work flexibly and on evenings as and when required
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Onboard Experience Supervisor
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Job Description
The candidate is supported to Assistant Manager Onboard Experience (AMOE) to develop Onboard Retail business, Online and onboard sales, and ensure smooth day-to-day operations. He/she is supporting smooth and efficient operation of the Inflight Services Department involving onboard retail program.
Key Responsibilities:- Supports day-to-day onboard retail program operations
- Select and procure inflight sales products based on seasonal trends, passenger preferences, and cost-effectiveness
- Maintain strong relationships with suppliers to ensure timely delivery and quality assurance
- Negotiate contracts and pricing with suppliers to align with budgetary guidelines and optimize revenue
- Analyze inventory data to optimize stock levels and ensure availability of products
- Consolidate and reconcile sales data
- Handle invoices from suppliers, ensuring accuracy and timely processing
- Develop and maintain a sales record system; conduct audits to ensure data integrity
- Prepare monthly management packs summarizing sales performance, trends, and forecasts
- Coordinate with caterers and suppliers for logistics, including delivery schedules, storage, and loading plans
- Manage packing strategies to maximize space utilization and ensure compliance with safety standards
- Lead the design, printing, and distribution of onboard brochures and promotional materials
- Ensure branding consistency and appeal of offerings to enhance passenger experience
- Ensure all F&B operations comply with aviation safety, hygiene, and regulatory standards
- Monitor industry trends and passenger feedback to propose menu improvements and innovation
- Implement cost-saving initiatives without compromising quality or service standards
- Develop and execute both short-term and long-term initiatives to increase OBR revenue
- Introduce promotional campaigns, limited-time offers, and bundled deals to stimulate sales
- Implement pricing strategies that appeal to diverse passenger segments
- Perform any other duties as assigned
- Tertiary education or above in any discipline
- Minimum of 3 years of experience or equivalent in onboard service delivery
- Be proficient in using Microsoft Office
- Excel in communication, interpersonal relations, planning, and organizational skills
- Demonstrate the ability to work independently
- Exemplify business mindset
- Showcase a passion for continuous improvement and innovation
- Exhibit sound problem-solving skills
- Possess strong command over both spoken and written English
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onboard experience supervisor
Posted today
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ONBOARD EXPERIENCE SUPERVISOR (ANCILLARY REVENUE)
The candidate is supported to Assistant Manager Onboard Experience (AMOE) to develop Onboard Retail business, Online and onboard sales, and ensure smooth day-to-day operations. He/she is supporting smooth and efficient operation of the Inflight Services Department involving onboard retail program.
Key Responsibilities:
- Supports day-to-day onboard retail program operations
- Select and procure inflight sales products based on seasonal trends, passenger preferences, and cost-effectiveness
- Maintain strong relationships with suppliers to ensure timely delivery and quality assurance
- Negotiate contracts and pricing with suppliers to align with budgetary guidelines and optimize revenue
- Analyze inventory data to optimize stock levels and ensure availability of products
- Consolidate and reconcile sales data
- Handle invoices from suppliers, ensuring accuracy and timely processing
- Develop and maintain a sales record system; conduct audits to ensure data integrity
- Prepare monthly management packs summarizing sales performance, trends, and forecasts
- Coordinate with caterers and suppliers for logistics, including delivery schedules, storage, and loading plans
- Manage packing strategies to maximize space utilization and ensure compliance with safety standards
- Lead the design, printing, and distribution of onboard brochures and promotional materials
- Ensure branding consistency and appeal of offerings to enhance passenger experience
- Ensure all F&B operations comply with aviation safety, hygiene, and regulatory standards
- Monitor industry trends and passenger feedback to propose menu improvements and innovation
- Implement cost-saving initiatives without compromising quality or service standards
- Develop and execute both short-term and long-term initiatives to increase OBR revenue
- Introduce promotional campaigns, limited-time offers, and bundled deals to stimulate sales
- Implement pricing strategies that appeal to diverse passenger segments
- Perform any other duties as assigned
Requirements:
- Tertiary education or above in any discipline
- Minimum of 3 years of experience or equivalent in onboard service delivery
- Be proficient in using Microsoft Office
- Excel in communication, interpersonal relations, planning, and organizational skills
- Demonstrate the ability to work independently
- Exemplify business mindset
- Showcase a passion for continuous improvement and innovation
- Exhibit sound problem-solving skills
- Possess strong command over both spoken and written English
We offer a competitive compensation package to the successful candidate. Interested parties, please click "Apply Now" to send full resume with the latest and expected salary package to the Human Resources Department no later than14 November 2025.
For more information of our recruitment, please visit our company website:
Greater Bay Airlines is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Our Personal Information Collection Statement will be available upon your online application. Applicants not being notified within 8 weeks may consider their application unsuccessful. Their personal data will be retained for a period of 12 months from the application date and will be destroyed thereafter.
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Experience Design Lead
Posted today
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As a Experience Design Lead in the Customer Experience & Transformation team, you will dive deep into the current experiences across major journeys for driving action plans to address pain points and deepening engagement with customers via various programs and initiatives, and inform the design of the future state. You will manage the resources on customer journey and UX/UI design and closely collaborate with internal stakeholders to plan and find solutions that work best for our customers, distribution partners and operations. Ultimately, this role drives the enhancement on customer experience for better business outcomes (commercial value, customer impact, operation efficiency).
Position Responsibilities:
- Work on the end-to-end customer journeys (as-is and to-be/ epic journey maps) to enhance our Customers, Distribution and Operations experience
- Lead, mentor, and manage a team of Experience and UX/UI designers to support company-wide projects/ programs, resulting an innovative and collaborative culture
- Oversee the whole design process from research, mapping, experience design and UX/UI design, by working with Insights, Distribution, Data Analytics, IT, BA, and Operational partners to ensure the user perspective is understood and addressed in the new solution
- Develop and communicate design strategies and visions to ensure designs meet user needs and business objectives
- Define the research strategy to ensure that all forms of research, mapping and insights are robust and unbiased; interpret and utilize research findings to inform design decisions
- Present design concepts and solutions to management & key stakeholders and incorporate feedback, so as to advocate for the user experience within the organization
- Develop and execute a Design Governance mechanism to ensure the quality and consistency of all design outputs with effective resources allocation, via strong collaboration with Regional Experience Design and UX/UI Teams
- Manage the design and actual deliveries of the core customer journeys for continuous enhancement, via close collaboration with the Sub-team Heads of Customer Experience Management and Customer Experience Design & Change Management
- Collaborate, support, guide and train internal stakeholders in HCD processes & UX/UI Design Guidelines, including research, synthesis, mapping and communication
- Think and act both strategically and digitally, with thorough understanding of the digital economy, user behaviours and the insurance and wealth landscapes.
- Clearly articulate case studies for past projects, including how you have applied an understanding of technology to problem solving in human-centered ways.
Required Qualifications:
- A bachelor's or master's degree with good academic performance in a design related discipline such as: Interaction Design, Design management, Human Computer Interaction, Service Design, Design Strategy, or other relevant experience
- At least 8 years of experience running strategic design, service design, and end-to-end experience design projects within or for large organisations (insurance preferred)
- Extensive experience in developing design artefacts such as personas, current and future state customer journeys, service blueprints, storyboards, concept/service prototypes, etc.
- Strong understanding of UX principles and interactive design, with advanced UXUI techniques, Human Centered Design (HCD) or Design Thinking
- Proficiency in design tools including Figma, Mural, Adobe XD, Sketch and and other digital prototyping and testing tools
- Demonstrate hands-on experience of workshop facilitation with HCD approaches
- Proven problem-solving skills to tackle complex design challenges, with the ability to analyze data, presenting quantitative and qualitative insights to drive design decisions
- Proven track record of leading successful design projects, with ability to manage multiple projects and translate complex journeys into clear, compelling visuals to generate understanding and excitement for future state experiences
- Equip strong leadership skills with the ability to inspire and motivate the design team
- Results-oriented, with can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives
- Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations
- Effective verbal and written communication and persuasive skills are required with the ability to communicate across all levels of the organisation
- Strong interpersonal skills to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities
- Comfortable both with giving, receiving and actioning design critique, and explaining/ defending necessary design principles with senior stakeholders
- Ability to manage conflict in a constructive and courteous manner, driving toward the best customer and business outcome
- Equip Up-to-date knowledge of industry trends, technologies, and best practices
- Excellent command of spoken and written English and Chinese
- Candidates with Cantonese language proficiency is preferred
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid
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Guest Experience Manager
Posted today
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- Full-time
- Community (HK)
- Hong Kong
Team Leadership
- Manage and coach the Reservations Team and Online Customer Service Representatives
- Set performance goals, conduct evaluations, and foster a culture of responsiveness and empathy
- Ensure accurate booking processes and timely guest communications
Guest Experience Alignment
- Collaborate with Front of House leadership to align service protocols and guest journey expectations
- Participate in onboarding and ongoing training for Front Desk Agents, Concierge, and Bell Desk staff
- Support cross-functional initiatives to elevate guest satisfaction and service recovery
Service Standards & SOP Development
- Establish and maintain SOPs for all guest communications across in-person, phone, email, chat, and OTA channels
- Ensure SOPs reflect Dash Living's brand voice, service philosophy, and operational efficiency
- Collaborate with Front of House leadership and People & Culture to embed SOPs into training and onboarding programs
- Regularly review and update SOPs based on guest feedback, operational changes, and industry best practices
- Monitor adherence to SOPs through audits, coaching, and performance reviews
Training & Development
- Design and deliver training modules on guest communication, complaint handling, and brand standards
- Conduct refresher workshops and service audits in partnership with People & Culture
- Monitor guest feedback trends and translate insights into actionable training content
- Support continuous learning and development across guest-facing teams
Digital & Reservation Oversight
- Supervise reservation accuracy, rate integrity, and system updates
- Ensure timely and brand-aligned responses across email, chat, and OTA platforms
- Coordinate with Revenue and Sales teams on promotions and group bookings
Reporting & Insights
- Track guest satisfaction scores, resolution rates, and booking conversion metrics
- Provide regular performance reports and recommendations to the General Manager
- Collaborate with other regions to ensure a unified guest experience strategy
- Proven experience in guest experience, hospitality operations, or customer service leadership
- Strong communication and coaching skills across both in-person and digital channels
- Familiarity with reservation systems, OTA platforms, and guest feedback tools
- Passion for hospitality and a proactive approach to service innovation
- Fluency in English; Cantonese or Mandarin is a plus
- Your fingerprint to impact a fast-growing startup at an exciting time
- A dynamic startup environment with career progression to be the
- Great platform to perform and learn for the best
- 5-days hybrid work week and a competitive salary
- Fringe benefits + Extra leaves
Interested talents please apply with a full resume with your current and expected salary.
Personal Information Collection Statement-Applicants' personal information will be used for the recruitment and employment matters only; information will be kept in strict confidence; information of unsuccessful applicants will be shredded after the recruitment process; subject to provisions under the Personal Data (Privacy) Ordinance, applicants have right to access and make corrections of their personal data.
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Student Experience Associate
Posted today
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Job Description
Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.
We are doing this by:
Igniting a passion for learning that accelerates academic performance and success regardless of age.
Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child's education.
And we need your help to take our expansion global Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.
Summary:
Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.
This role is specifically to support the students and families whose primary language is Mandarin.
Responsibilities:
Student and Parent Support:
- Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
- Ensure students and parents feel supported and receive timely responses to their queries.
- Provide personalized solutions considering the student's goals, academic performance, and potential barriers.
Communication and Relationship Building:
- Regularly check in with students and parents throughout the year, serving as their primary point of contact.
- Maintain effective communication channels, including WhatsApp, Email, and be able to manage calls on zoom.
Administrative Tasks:
- Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
- Utilize and maintain our administrative and educational online systems.
Onboarding and Orientation:
- Run and improve the parent/student onboarding process.
- Organize orientation sessions for new students and check-in calls with students and parents.
- Localise these processes for the Chinese market taking into account feedback from families and the admissions team
Collaboration and Problem Solving:
- Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
- Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.
Key Competencies:
- Enthusiasm for supporting students, parents and their academic journey at CGA
- Ability to work independently, prioritize effectively, and strategically solve problems.
- Significant learning adaptability and strong grasp of technology and systems.
- Building rapport and trust with stakeholders (admissions team, academic team, other CGA teams) and students and their families
- Fluent written and verbal communication in English and Mandarin.
- Collaborative spirit which is open to feedback
- Strong time and stress management skills.
- Empathy, resilience, solution-focused thinking
- Attention to detail and a high degree of flexibility.
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Guest Experience Officer
Posted today
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Job Description
- Diploma holder in Hospitality, Travel or Tourism Management or related disciplines
- Minimum 1-2 years relevant working experience
- Good communication and customer service skills
- Proficient in spoken English, Cantonese and Putonghua
- Knowledge in OPERA Property Management System would be an advantage
- Fresh graduate will also be considered
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