What Jobs are available for On Site Support in Hong Kong?

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's propriety technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients, then API may be a great fit for you

Summary

The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client's office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API's operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

• Transmitting monthly schedules to the hotels and ground transportation suppliers
• Update and transmit daily changes to the hotels and ground transportation suppliers
• Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
• Book overflow room as required at non-contracted hotels
• Interrogating the airline's crew management system (CMS) to identify existing reservations and update new reservations
• Receiving calls from crew members to verify their hotel details and chase delayed ground transport

We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.

The On-site Airline Support Specialist provides total customer service, including but not limited to the following:

Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations. Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations.

• Provides support, guidance, and training, working as the on-site liaison with the airline partner.
• Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner.
• Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical.
• Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
• Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
• Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts.
• Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations.
• Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official "On Call Roster" when needed outside of regular working hours.
• Maintains knowledge of API's call centre work methodology and reservation systems that will best serve API's clients most efficiently and professionally.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment.
• Solutions-oriented professional with a strong client focus.
• Detail-oriented with great organisational skills.
• High problem-solving agility.
• Excellent interpersonal and negotiation skills.
• Process management.
• Excellent written and verbal communication proficiency.

Required Skills, Education and Experience

• You will have one to two years' experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning.
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required.
• Possess outstanding relationship management and customer service skills.
• Knowledge of Hotels as a product: hotel chains, categories, and locations.
• Knowledge of Ground Transportation reservations.
• Track record of delivering to deadlines.
• Track record of operating successfully in a dynamic role.
• The ability to prioritise work provided by others in terms of importance is imperative to this position.
• Demonstrate strong communication skills, including active listening.
• Strong computer skills: Excel, Word, Outlook, and Teams are required.

Position Type and Expected Hours of Work

Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off rotating schedule.

Travel Requirements

This position may require some travel, approximately 2-15 days per year.

Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc.

We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer.

Benefit Highlights:

• 5-day work week;
• days annual leave entitlement;
• Birthday leave;
• Competitive Remuneration Package;
• Comprehensive medical insurance plan;
• Fruitful journey in IT industry with great career exposure;
• Work-life balance;
• Stable, positive and supportive working environment.

Job Description

We are seeking a highly skilled and motivated Field Support Engineer to work with a team of 3 field support engineers. The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency.

Key Responsibilities

1. Technical Support:

- Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals.

- Install, configure, and maintain IT equipment and software applications.

- Provide on-site and remote support to clients as needed.

2. Client Relationship Management:

- Act as the primary point of contact for escalated technical issues.

- Ensure client satisfaction by delivering prompt and effective solutions.

- Build and maintain strong relationships with clients through clear communication and professionalism.

3. Operational Efficiency:

- Develop and implement best practices for field support operations.

- Monitor team performance metrics and ensure adherence to service level agreements (SLAs).

- Maintain accurate records of service requests, resolutions, and inventory.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1-3 years of experience in IT support, with a focus on hardware and software troubleshooting.

• Proven experience in managing or supervising a technical team.

• Strong knowledge of PC and printer hardware, operating systems, and software applications.

• Excellent problem-solving skills and the ability to work under pressure.

• Outstanding communication and interpersonal skills.

• Willingness to travel to client sites as needed.

Preferred Skills

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

• Experience with network troubleshooting and basic IT infrastructure.

• Familiarity with ticketing systems and remote support tools.

Company Description
Roctec Technology is a leading solution provider and systems supplier in Hong Kong. We have over 30 years of experience in implementation of large-scale data communications, multimedia and IT projects. Our business covers government departments, public infrastructure, transportation systems and large enterprises in Hong Kong and Asia.

To cope with our business grown, we are seeking for high caliber candidates for the following positions:

Job Description
Requirements:

• Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Work on railway communication systems.

Qualifications

• Fresh grads are welcome;
• 1 year of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs; Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Benefits
Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.

Roctec Technology Ltd offers you a bank holiday, medical benefits, annual leave, special allowance, performance bonus, study sponsorship scheme. Special leaves for Birthday, Marriage, Paternity, etc. excellent career prospects & attractive remuneration to the right candidate.

You will enjoy our work atmosphere with friendly work environment, casual dress code, free fruits, free drink and birthday party for you.

We offer a competitive remuneration package, career advancement opportunities and good fringe benefits to the right candidate.

Interested applicants, please apply by sending full resume with availability, present and expected salary, contact no. to us, please click Apply Now.

Personal data collected will be used for recruitment purposes only

Company Description
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

Responsibilities
Job Description:

• On-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Railway communication system work.

Requirements

• Fresh grad are welcome;
• 1-2 years of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs;
• Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Benefits
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.

*Job Description: *

• Install, commission, and maintain TETRA system, application software and system management tools
• Manage suppliers for system integration of 3 rd party sub-systems and application software
• Liaise with Product Line and vendors for problem resolution
• Proactively ensure the highest levels of systems and infrastructure availability - Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Participate in the design of information and operational systems for tenders
• Bachelor's degree or Higher Diploma/Higher Certificate in Telecommunications

/Electronics/Electrical Engineering or a related discipline

• Minimum 8 years' working experience in installing, commissioning and troubleshooting of telecommunications systems
• IT literacy and knowledge of information systems and virtualization such as Oracle, VMware and TCP/IP
• Good command of English and Chinese is a must
• Candidates with extensive experience but lower qualification will also be considered

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Secure Land Communications Hong Kong Limited

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The incumbent will be responsible for the following duties:

Field Resources & Operation Management

• Provide field resources support to fulfilment team
• Responsible for existing technicians and imported labours management and planning
• Manage safety target (e.g. safety walk, unsafe event)
• Coordinate material and tools handling, storage and distribution
• Liaise with site supervisors and subcontractors for site arrangements.

Tools Management

• Responsible for Tools management process setup
• Compiling, validating, maintaining, and updating Product/ Equipment records to fulfilment team
• Plan and execute the tools/equipment deployment
• Follow up and plan for maintenance schedule of tools
• Develop technicians for performing maintenance of tools

Requirements

• Degree holder or above in Mechanical, Electrical Engineering, Building Services or related discipline
• 1-2 years' working experience with people management and service management skill, with lift industry experience will be an advantage
• Good interpersonal and communication skills
• Independent, self-motivated and detail-attentive
• Able to work under pressure
• Fluent in spoken & written Chinese and English
• Open to fresh graduate to apply

We offer the right candidate 5 days' work, competitive remuneration package and benefits, including annual leave, marriage leave, paternity leave, study leave, medical scheme (with dependants coverage), education subsidy and attractive retirement plan.

Interested parties please click the below link "APPLY NOW" and send us your detailed full resume with current and expected salary.

All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and
• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience:

• Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Networking technologies.
• Moderate level experience in relevant technology.
• LI-APAC
  

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and
• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience:

• Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Networking technologies.
• Moderate level experience in relevant technology.

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.