135 On Site Support jobs in Hong Kong
On-Site Airline Support Specialist
Posted today
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Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's propriety technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients, then API may be a great fit for you
Summary
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client's office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API's operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
- Transmitting monthly schedules to the hotels and ground transportation suppliers
- Update and transmit daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
- Book overflow room as required at non-contracted hotels
- Interrogating the airline's crew management system (CMS) to identify existing reservations and update new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport
We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.
The On-site Airline Support Specialist provides total customer service, including but not limited to the following:
Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations. Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations.
- Provides support, guidance, and training, working as the on-site liaison with the airline partner.
- Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner.
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical.
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
- Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts.
- Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations.
- Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official "On Call Roster" when needed outside of regular working hours.
- Maintains knowledge of API's call centre work methodology and reservation systems that will best serve API's clients most efficiently and professionally.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment.
- Solutions-oriented professional with a strong client focus.
- Detail-oriented with great organisational skills.
- High problem-solving agility.
- Excellent interpersonal and negotiation skills.
- Process management.
- Excellent written and verbal communication proficiency.
Required Skills, Education and Experience
- You will have one to two years' experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning.
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required.
- Possess outstanding relationship management and customer service skills.
- Knowledge of Hotels as a product: hotel chains, categories, and locations.
- Knowledge of Ground Transportation reservations.
- Track record of delivering to deadlines.
- Track record of operating successfully in a dynamic role.
- The ability to prioritise work provided by others in terms of importance is imperative to this position.
- Demonstrate strong communication skills, including active listening.
- Strong computer skills: Excel, Word, Outlook, and Teams are required.
Position Type and Expected Hours of Work
Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off rotating schedule.
Travel Requirements
This position may require some travel, approximately 2-15 days per year.
User Support - On-site Technical Support (Cantonese speaker) - Hong Kong
Posted 6 days ago
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Job Description
Overview
Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to do their jobs in a dynamic, demanding, technology-focused environment. The team are highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
Location: Hong Kong
Business Area: Sales and Client Service
Ref #:
What’s the role?You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
Responsibilities- Flexibly support internal and external customer technical needs to resolution
- Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely
- Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
- Accurately detail fixing steps and resolutions using our proprietary ticketing system
- 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)
- 5+ years of data center operations experience including mounting and dismantling devices (servers, network gear), structured cabling and patching
- Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments
- Excellent interpersonal and customer-facing skills
- Strong communication skills in English and Cantonese
- Willingness to travel to customer sites to provide onsite support as needed
- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
- Programming knowledge
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Note: This posting contains the role details as originally provided; there are multiple dated references and some duplication in the source content. This description is provided for clarity and consistency and does not reflect any dynamic posting status beyond the information shown.
#J-18808-LjbffrUser Support - On-site Technical Support (Cantonese speaker) - Hong Kong
Posted 8 days ago
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Job Description
Location
Hong Kong
Business Area
Sales and Client Service
Ref #
**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
**What's the role?**
You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
**We'll trust you to:**
+ Flexibly support internal and external customer technical needs to resolution
+ Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer's environment (onsite) as well as remotely
+ Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
+ Accurately detail fixing steps and resolutions using our proprietary ticketing system
**You'll need to have:**
+ 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.).
+ 5+ years of data center operations experience including mounting and dismantling devices (servers, network gear), structured cabling and patching.
+ Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments.
+ Excellent interpersonal and customer-facing skills
+ Strong communication skills in English and Cantonese
+ Willingness to travel to customer sites to provide onsite support as needed
+ Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
**We'd love to see:**
+ Programming knowledge
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
User Support - On-site Technical Support (Cantonese speaker) - Hong Kong
Posted 6 days ago
Job Viewed
Job Description
Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to do their jobs in a dynamic, demanding, technology-focused environment. The team are highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
Location: Hong Kong
Business Area: Sales and Client Service
Ref #:
What’s the role?You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
Responsibilities- Flexibly support internal and external customer technical needs to resolution
- Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely
- Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
- Accurately detail fixing steps and resolutions using our proprietary ticketing system
- 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)
- 5+ years of data center operations experience including mounting and dismantling devices (servers, network gear), structured cabling and patching
- Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments
- Excellent interpersonal and customer-facing skills
- Strong communication skills in English and Cantonese
- Willingness to travel to customer sites to provide onsite support as needed
- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
- Programming knowledge
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Note: This posting contains the role details as originally provided; there are multiple dated references and some duplication in the source content. This description is provided for clarity and consistency and does not reflect any dynamic posting status beyond the information shown.
#J-18808-LjbffrField Support Engineer
Posted today
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Job Description
*Job Description: *
- Install, commission, and maintain TETRA system, application software and system management tools
- Manage suppliers for system integration of 3 rd party sub-systems and application software
- Liaise with Product Line and vendors for problem resolution
- Proactively ensure the highest levels of systems and infrastructure availability - Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Participate in the design of information and operational systems for tenders
- Bachelor's degree or Higher Diploma/Higher Certificate in Telecommunications
/Electronics/Electrical Engineering or a related discipline
- Minimum 8 years' working experience in installing, commissioning and troubleshooting of telecommunications systems
- IT literacy and knowledge of information systems and virtualization such as Oracle, VMware and TCP/IP
- Good command of English and Chinese is a must
- Candidates with extensive experience but lower qualification will also be considered
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
* Company: *
Airbus Secure Land Communications Hong Kong Limited
Employment Type:
Permanent
Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Field Support Engineer
Posted today
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Job Description
Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc.
We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer.
Benefit Highlights:
- 5-day work week;
- days annual leave entitlement;
- Birthday leave;
- Competitive Remuneration Package;
- Comprehensive medical insurance plan;
- Fruitful journey in IT industry with great career exposure;
- Work-life balance;
- Stable, positive and supportive working environment.
Job Description
We are seeking a highly skilled and motivated Field Support Engineer to work with a team of 3 field support engineers. The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment. With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency.
Key Responsibilities
1. Technical Support:
- Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals.
- Install, configure, and maintain IT equipment and software applications.
- Provide on-site and remote support to clients as needed.
2. Client Relationship Management:
- Act as the primary point of contact for escalated technical issues.
- Ensure client satisfaction by delivering prompt and effective solutions.
- Build and maintain strong relationships with clients through clear communication and professionalism.
3. Operational Efficiency:
- Develop and implement best practices for field support operations.
- Monitor team performance metrics and ensure adherence to service level agreements (SLAs).
- Maintain accurate records of service requests, resolutions, and inventory.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT support, with a focus on hardware and software troubleshooting.
Proven experience in managing or supervising a technical team.
Strong knowledge of PC and printer hardware, operating systems, and software applications.
Excellent problem-solving skills and the ability to work under pressure.
Outstanding communication and interpersonal skills.
Willingness to travel to client sites as needed.
Preferred Skills
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
Experience with network troubleshooting and basic IT infrastructure.
Familiarity with ticketing systems and remote support tools.
Field Support Engineer
Posted today
Job Viewed
Job Description
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities:
On-site support, troubleshooting, and maintenance of customer-related systems;
Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
Railway communication system work.
Requirements:
Fresh grad are welcome;
1-2 years of experience is a plus;
Good command of Cantonese;
Proficient in reading and writing Chinese;
Knowledge of electrical repairs;
Basic computer operation skills;
Immediate availability/Experience in railway communication systems is preferred;
Good communication skills;
Ability to work independently and with motivation.
Benefits:
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.
Application Details:
Applicants can fax or click 'Apply Now' to send their resumes with expected salary to Roctec Technology Limited.
Full-time
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Field Support Engineer
Posted today
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Company Description
Roctec Technology is a leading solution provider and systems supplier in Hong Kong. We have over 30 years of experience in implementation of large-scale data communications, multimedia and IT projects. Our business covers government departments, public infrastructure, transportation systems and large enterprises in Hong Kong and Asia.
To cope with our business grown, we are seeking for high caliber candidates for the following positions:
Job Description
Requirements:
- Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Work on railway communication systems.
Qualifications
- Fresh grads are welcome;
- 1 year of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs; Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Benefits
Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.
Roctec Technology Ltd offers you a bank holiday, medical benefits, annual leave, special allowance, performance bonus, study sponsorship scheme. Special leaves for Birthday, Marriage, Paternity, etc. excellent career prospects & attractive remuneration to the right candidate.
You will enjoy our work atmosphere with friendly work environment, casual dress code, free fruits, free drink and birthday party for you.
We offer a competitive remuneration package, career advancement opportunities and good fringe benefits to the right candidate.
Interested applicants, please apply by sending full resume with availability, present and expected salary, contact no. to us, please click Apply Now.
Personal data collected will be used for recruitment purposes only
Field Support Engineer
Posted today
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Job Description
The incumbent will be responsible for the following duties:
Field Resources & Operation Management
- Provide field resources support to fulfilment team
- Responsible for existing technicians and imported labours management and planning
- Manage safety target (e.g. safety walk, unsafe event)
- Coordinate material and tools handling, storage and distribution
- Liaise with site supervisors and subcontractors for site arrangements.
Tools Management
- Responsible for Tools management process setup
- Compiling, validating, maintaining, and updating Product/ Equipment records to fulfilment team
- Plan and execute the tools/equipment deployment
- Follow up and plan for maintenance schedule of tools
- Develop technicians for performing maintenance of tools
Requirements
- Degree holder or above in Mechanical, Electrical Engineering, Building Services or related discipline
- 1-2 years' working experience with people management and service management skill, with lift industry experience will be an advantage
- Good interpersonal and communication skills
- Independent, self-motivated and detail-attentive
- Able to work under pressure
- Fluent in spoken & written Chinese and English
- Open to fresh graduate to apply
We offer the right candidate 5 days' work, competitive remuneration package and benefits, including annual leave, marriage leave, paternity leave, study leave, medical scheme (with dependants coverage), education subsidy and attractive retirement plan.
Interested parties please click the below link "APPLY NOW" and send us your detailed full resume with current and expected salary.
All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.
Field Support Engineer
Posted today
Job Viewed
Job Description
Company Description
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities
Job Description:
- On-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Railway communication system work.
Requirements
- Fresh grad are welcome;
- 1-2 years of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs;
- Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Benefits
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.