36 On Site Support jobs in Hong Kong
Overnight On-Site Airline Support Specialist
Posted 10 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Who We Are
Who We Are
API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.
Summary/Objective
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
- Transmitting monthly schedules to the hotels and ground transportation suppliers
- Update and transmit daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
- Book overflow room as required at non-contracted hotels
- Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport
The On-site Airline Support Specialist provides total customer service, including but not limited to the following:
- Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
- Provides support, guidance, and training, working as the on-site liaison with the airline partner
- Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
- Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
- Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
- Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
Competencies
- Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
- Solutions-oriented professional with a strong client focus
- Detail-oriented with great organisational skills
- High problem-solving agility
- Excellent interpersonal and negotiation skills
- Process management
- Excellent written and verbal communication proficiency
- You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
- Possesses outstanding relationship management and customer service skills
- Knowledge of Hotels as a product: hotel chains, categories, and locations
- Knowledge of Ground Transportation reservations
- Track record of delivering to deadlines
- Track record of operating successfully in a dynamic role
- The ability to prioritise work provided by others in terms of importance is imperative to this position
- Demonstrate strong communication skills, including active listening
- Strong computer skills: Excel, Word, Outlook, and Teams are required
Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off schedule, working overnight, including public holidays and weekends. The shift commences at 10 p.m. and finishes at 8 a.m.
These hours are not fixed and can vary from time to time. Flexibility and availability are required as flight operations and job duties demand.
Travel
This position may require some travel, approximately 2-15 days per year.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Powered by JazzHR
yZECEEhtmG Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Internet Publishing
Referrals increase your chances of interviewing at Accommodations Plus International by 2x
Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .
Officer, Equity Derivative Middle Office SupportKowloon City District, Hong Kong SAR 2 hours ago
Islands District, Hong Kong SAR 4 weeks ago
Resident Assistant Clerical Officer (Labour Relations) (RACO(LR))We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrOvernight On-Site Airline Support Specialist
Posted 3 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Who We Are
Who We Are
API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.
Summary/Objective
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
- Transmitting monthly schedules to the hotels and ground transportation suppliers
- Update and transmit daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
- Book overflow room as required at non-contracted hotels
- Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport
The On-site Airline Support Specialist provides total customer service, including but not limited to the following:
- Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
- Provides support, guidance, and training, working as the on-site liaison with the airline partner
- Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
- Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
- Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
- Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
Competencies
- Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
- Solutions-oriented professional with a strong client focus
- Detail-oriented with great organisational skills
- High problem-solving agility
- Excellent interpersonal and negotiation skills
- Process management
- Excellent written and verbal communication proficiency
- You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
- Possesses outstanding relationship management and customer service skills
- Knowledge of Hotels as a product: hotel chains, categories, and locations
- Knowledge of Ground Transportation reservations
- Track record of delivering to deadlines
- Track record of operating successfully in a dynamic role
- The ability to prioritise work provided by others in terms of importance is imperative to this position
- Demonstrate strong communication skills, including active listening
- Strong computer skills: Excel, Word, Outlook, and Teams are required
Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off schedule, working overnight, including public holidays and weekends. The shift commences at 10 p.m. and finishes at 8 a.m.
These hours are not fixed and can vary from time to time. Flexibility and availability are required as flight operations and job duties demand.
Travel
This position may require some travel, approximately 2-15 days per year.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Powered by JazzHR
yZECEEhtmG Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Internet Publishing
Referrals increase your chances of interviewing at Accommodations Plus International by 2x
Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .
Officer, Equity Derivative Middle Office SupportKowloon City District, Hong Kong SAR 2 hours ago
Islands District, Hong Kong SAR 4 weeks ago
Resident Assistant Clerical Officer (Labour Relations) (RACO(LR))We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrField Support Engineer (Day Shift)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Field Support Engineer (Day Shift) role at Roctec Technology Limited
1 week ago Be among the first 25 applicants
Join to apply for the Field Support Engineer (Day Shift) role at Roctec Technology Limited
Get AI-powered advice on this job and more exclusive features.
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities
- Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Work on railway communication systems.
- Fresh grads are welcome;
- 1 year of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs; Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.
Application Details
Applicants can fax (28119822) or Click 'Apply Now' to send their resumes along with expected salary to Roctec Technology Limited. Seniority level
- Seniority level Entry level
- Employment type Full-time
Referrals increase your chances of interviewing at Roctec Technology Limited by 2x
Sign in to set job alerts for “Field Support Engineer” roles. Technical Support Engineer Asia Pacific Region Field Service Engineer (Medical Imaging)Hong Kong, Hong Kong SAR HK$18,000.00-HK$26,000.00 5 days ago
Tai Po District, Hong Kong SAR 1 week ago
Blockchain Security Technical Support Engineer Onsite Technical Support Engineer (Openshift, Kafka, Redis)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrField Support Engineer (Night Shift)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Field Support Engineer (Night Shift) role at Roctec Technology Limited
1 week ago Be among the first 25 applicants
Join to apply for the Field Support Engineer (Night Shift) role at Roctec Technology Limited
Get AI-powered advice on this job and more exclusive features.
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities
- On-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Railway communication system work.
- Fresh grad are welcome;
- 1-2 years of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs;
- Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.
Application Details
Applicants can fax (28119822) or click 'Apply Now' to send their resumes with expected salary to Roctec Technology Limited. Seniority level
- Seniority level Entry level
- Employment type Full-time
Referrals increase your chances of interviewing at Roctec Technology Limited by 2x
Sign in to set job alerts for “Field Support Engineer” roles. Technical Support Engineer Asia Pacific Region Field Service Engineer (Medical Imaging)Hong Kong, Hong Kong SAR HK$18,000.00-HK$26,000.00 5 days ago
Tai Po District, Hong Kong SAR 1 week ago
Blockchain Security Technical Support Engineer Onsite Technical Support Engineer (Openshift, Kafka, Redis)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrField Support Engineer (Night Shift)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Field Support Engineer (Night Shift) role at Roctec Technology Limited
1 week ago Be among the first 25 applicants
Join to apply for the Field Support Engineer (Night Shift) role at Roctec Technology Limited
Get AI-powered advice on this job and more exclusive features.
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities
- On-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Railway communication system work.
- Fresh grad are welcome;
- 1-2 years of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs;
- Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Annual leave, bank holidays, birthday leave, performance-based bonus, medical benefits; Monday to Saturday: 11:00 PM to 7:00 AM; 6-day workweek, 8 hours per day.
Application Details
Applicants can fax (28119822) or click 'Apply Now' to send their resumes with expected salary to Roctec Technology Limited. Seniority level
- Seniority level Entry level
- Employment type Full-time
Referrals increase your chances of interviewing at Roctec Technology Limited by 2x
Sign in to set job alerts for “Field Support Engineer” roles. Technical Support Engineer Asia Pacific Region Field Service Engineer (Medical Imaging)Hong Kong, Hong Kong SAR HK$18,000.00-HK$26,000.00 5 days ago
Tai Po District, Hong Kong SAR 1 week ago
Blockchain Security Technical Support Engineer Onsite Technical Support Engineer (Openshift, Kafka, Redis)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrField Support Engineer (Day Shift)
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Field Support Engineer (Day Shift) role at Roctec Technology Limited
1 week ago Be among the first 25 applicants
Join to apply for the Field Support Engineer (Day Shift) role at Roctec Technology Limited
Get AI-powered advice on this job and more exclusive features.
Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.
Responsibilities
- Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
- Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
- Work on railway communication systems.
- Fresh grads are welcome;
- 1 year of experience is a plus;
- Good command of Cantonese;
- Proficient in reading and writing Chinese;
- Knowledge of electrical repairs; Basic computer operation skills;
- Immediate availability/Experience in railway communication systems is preferred;
- Good communication skills;
- Ability to work independently and with motivation.
Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.
Application Details
Applicants can fax (28119822) or Click 'Apply Now' to send their resumes along with expected salary to Roctec Technology Limited. Seniority level
- Seniority level Entry level
- Employment type Full-time
Referrals increase your chances of interviewing at Roctec Technology Limited by 2x
Sign in to set job alerts for “Field Support Engineer” roles. Technical Support Engineer Asia Pacific Region Field Service Engineer (Medical Imaging)Hong Kong, Hong Kong SAR HK$18,000.00-HK$26,000.00 5 days ago
Tai Po District, Hong Kong SAR 1 week ago
Blockchain Security Technical Support Engineer Onsite Technical Support Engineer (Openshift, Kafka, Redis)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Delivery Field Support Engineer (L1)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
3 days ago Be among the first 25 applicants
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
Get AI-powered advice on this job and more exclusive features.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelor's degree or equivalent in Information Technology or Computing or related
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Networking technologies.
- Moderate level experience in relevant technology.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA Asia Pacific by 2x
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About the latest On site support Jobs in Hong Kong !
Service Delivery Field Support Engineer (L2)
Posted 3 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensure that the assigned infrastructure at the client site is configured, installed, tested and
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
**Required experience:**
+ Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote support in Networking technologies.
+ Moderate level experience in relevant technology.
#LI-APAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Service Delivery Field Support Engineer (L1)
Posted 3 days ago
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Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
3 days ago Be among the first 25 applicants
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelor's degree or equivalent in Information Technology or Computing or related
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Networking technologies.
- Moderate level experience in relevant technology.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA Asia Pacific by 2x
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#J-18808-LjbffrDesktop Support Engineer
Posted 10 days ago
Job Viewed
Job Description
3 days ago Be among the first 25 applicants
Direct message the job poster from Axiom Technologies
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Description:
- Responsible for resolving incidents and requests that have been escalated from Level 1.Software installation.
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from the Helpdesk for application support including in-house, 3rd party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Provide support to users for home connection and work-from-home set up — Firm laptop or personal laptop + virtual machine.
- Create and maintain support documentation.
- Interacting with other support groups (local and global) within the firm across multiple platforms.
- Record and manage all incidents and requests in ticket-tracking system.
- Proactively inform management of trends, significant problems and expected delays.
- On-call – Participate in rotating schedule providing afterhours and weekend support.
- Take initiative to stay current on technology and participate in training programs.
- Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
- Excellent communication, interpersonal and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management system.
- Technical grasp of a wide range of applications both in house and 3rd party applications.
Experience in a similar role
5 years + of relevant experience
Seniority level- Seniority level Mid-Senior level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Axiom Technologies by 2x
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