57 Onboarding Specialist jobs in Hong Kong

Summary:

To work closely with the Asia & Middle East HR and Partnership Recruitment teams, providing them with the proactive support necessary to deliver the required results for Asia & Middle East. Take control of the process post HR vetting and contracting to ensure the Partner recruit / transfer is correctly appointed on all our systems, has the correct remuneration terms, and required accesses in an efficient and timely manner. Be the Business Sales & Purchase ("BSP") coding expert and ensure all BSPs are set up correctly and transfers completed / issues reconciled.

Responsibilities:

• Gain an expert understanding in the requirements needed for new Partners to join the Partnership; effectively guiding them through the process following completion of the initial application through to their appointment, acting as their main point of contact for any queries or concerns.
• Speaking/meeting directly with new recruits and/or Recruitment team gathering information as and when required.
• Processing of Transfers, Trading Names, Virtual Firms and Dual/Multiple Licenses.
• Ensuring new appointees, transfers and Business Sales & Purchase are set up correctly on our IT systems and Partners have accurate communications on how to access their client data.
• Own the Business Sales & Purchase code process and Transaction Details calls. Set up the codes, communicate to Partners and ensure all transfers of servicing & fees are completed accurately and in a timely manner. Complete reconciliations for Partners when required.
• Attending weekly calls with Client Transfer team and recons as appropriate.
• Work with Partner Finance Team on Partner payments, lending queries as appropriate.
• Regularly discuss and complete transfer out of Shanghai to close it off
• Take on ad hoc duties and projects assigned by management team

Qualifications:

• At least 2 years of relevant work experiences in financial industry is preferred.
• Strong written and oral communication skills in English.
• Polite, friendly and professional.
• Demonstrate enthusiasm and commitment to maintaining a consistent high level of performance.
• Strong analytical & problem-solving skills and focused attention to detail.
• Proactive in all areas of the role, and actively thinking of new ways to approach tasks/improve processes.
• Respect the sensitivity of personal information provided by new Partners.
• Proficiency in Microsoft Office, such as Word, Excel and PowerPoint. Experience with Salesforce would be beneficial.

We're looking for a proficient communicator who can be the go-to person for our merchants, conducting all product training sessions and ensuring quality to-merchant communications, as well as smooth onboarding and ongoing support.

Responsibilities

• Conduct engaging remote and onsite SaaS training sessions for merchants. Develop and maintain comprehensive FAQ resources and training materials to empower users.
• Serve as the main point of contact for merchants, handling all scheduling, communications, and coordination between merchants, internal teams and SaaS partners throughout the onboarding process.
• Conduct structured check-ins and progress reviews to confirm onboarding milestones are met.
• Maintain accurate records and documentation and assist in some admin work

Requirements

• Experience or knowledge in SaaS Product knowledge or experience is strongly preferred
• Great interpersonal skills, fluent in Cantonese & English. (Madarain will be a plus)

Overview

We're looking for a proficient communicator who can be the go-to person for our merchants, conducting all product training sessions and ensuring quality to-merchant communications, as well as smooth onboarding and ongoing support.

• Conduct engaging remote and onsite SaaS training sessions for merchants. Develop and maintain comprehensive FAQ resources and training materials to empower users.
• Serve as the main point of contact for merchants, handling all scheduling, communications, and coordination between merchants, internal teams and SaaS partners throughout the onboarding process.
• Conduct structured check-ins and progress reviews to confirm onboarding milestones are met.
• Maintain accurate records and documentation and assist in some admin work

• Experience or knowledge in SaaS Product knowledge or experience is strongly preferred
• Great interpersonal skills, fluent in Cantonese & English. (Madarain will be a plus)

• Not Applicable

• Full-time

• Training, Sales, and Customer Service
• Industries

• Internet Marketplace Platforms and Embedded Software Products

Location: Kwun Tong District, Hong Kong SAR

We're looking for a proficient communicator who can be the go-to person for our merchants, conducting all product training sessions and ensuring quality to-merchant communications, as well as smooth onboarding and ongoing support.

Responsibilities

• Conduct engaging remote and onsite SaaS training sessions for merchants. Develop and maintain comprehensive FAQ resources and training materials to empower users.
• Serve as the main point of contact for merchants, handling all scheduling, communications, and coordination between merchants, internal teams and SaaS partners throughout the onboarding process.
• Conduct structured check-ins and progress reviews to confirm onboarding milestones are met.
• Maintain accurate records and documentation and assist in some admin work

Requirements

• Experience or knowledge in SaaS Product knowledge or experience is strongly preferred
• Great interpersonal skills, fluent in Cantonese & English. (Madarain will be a plus)

Key Responsibilities

·   Prepare and review end client account opening documents and External Asset Manager's onboarding documents with Private Banks for accuracy, completeness and compliance

·   Prepare Discretionary Investment Mandate Agreement and Investment Advisory Agreement documentation for client signature in parallel with Private Bank account opening documents

·   Co-ordinate documentation requirements with Trustee, company secretaries and internal departments

·   Be on top of account opening timelines and proactively follow up on outstanding items from client facing team, trustee, company secretaries

·   Ensure KYC/AML documents are obtained and submitted according to Private bank requirements during periodic review as well as account opening

·  Support client facing teams with post account open tasks such as credit facility applications, e-banking activation, changes in account information such as address, contact number, trust background updates and timely escalation of issues to be addressed

·   Handle sensitive client data with utmost discretion and confidentiality

·   Update CRM and internal systems and maintain documentation logs

·   Support implementation of new tools, CRM systems and business infrastructure

·   Any other tasks or projects assigned by management

Skill Requirements

·  Major in finance, business management related discipline

·  At least 3 years' experience working with Private banking as  ARM, Compliance, Documentation Department or Family office handling PB account opening for their HNW clients will also be considered

·  Strong knowledge of KYC, AML and onboarding documentation requirements

·  Excellent communication and interpersonal skills with attention to detail

·  Ability to manage multiple cases under time-sensitive conditions - calling upon excellent time management and prioritization skills

·  Able to work independently and timely escalation of issues to management

·  Proficiency in Excel, Word, Power point

·  Fluent in Mandarin and English. Cantonese is a plus

We're looking for a proficient communicator who can be the go-to person for our merchants, conducting all product training sessions and ensuring quality to-merchant communications, as well as smooth onboarding and ongoing support.

• Conduct engaging remote and onsite SaaS training sessions for merchants. Develop and maintain comprehensive FAQ resources and training materials to empower users.
• Serve as the main point of contact for merchants, handling all scheduling, communications, and coordination between merchants, internal teams and SaaS partners throughout the onboarding process.
• Conduct structured check-ins and progress reviews to confirm onboarding milestones are met.
• Maintain accurate records and documentation and assist in some admin work

• Experience or knowledge in SaaS Product knowledge or experience is strongly preferred
• Great interpersonal skills, fluent in Cantonese & English. (Madarain will be a plus)

• Not Applicable

• Full-time

• Training, Sales, and Customer Service
• Industries

• Internet Marketplace Platforms and Embedded Software Products

Location: Kwun Tong District, Hong Kong SAR

Client Onboarding Specialist(J18327)

工作职责:

1. Monitor the entire client onboarding procedure with good awareness of the KYC, legal, credit and compliance requirements, validate account opening work flow and ensure quality of the process is within the efficiency standards;

2. Handle various client checks including KYC, AML, and World Check in coordination with the Compliance and Control team; review and resolve name screening alerts generation of new clients from World-Check; Perform on-going due diligence on existing clients;

3. Provide assistance to standardize and optimize the account opening and account maintenance processes, work closely with other related teams to improve the account management automation projects;

4. Assist with ad hoc projects and client support works when required.

任职资格:

1. Bachelor's degree or above in Business or related discipline;

2. Qualified with a Type 1 license under the SFC is preferred;

3. 1-3 years of relevant experience in within brokerage or financial services;

4. Prior working experience relating to client onboarding, customer service, operation or data management;

5. Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines;

6. Good command of English and Chinese, must be able to read and written Chinese;

7. KYC/ AML experience is an advantage

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1. Monitor the entire client onboarding procedure with good awareness of the KYC, legal, credit and compliance requirements, validate account opening work flow and ensure quality of the process is within the efficiency standards;

2. Handle various client checks including KYC, AML, and World Check in coordination with the Compliance and Control team; review and resolve name screening alerts generation of new clients from World-Check; Perform on-going due diligence on existing clients;

3. Provide assistance to standardize and optimize the account opening and account maintenance processes, work closely with other related teams to improve the account management automation projects;

4. Assist with ad hoc projects and client support works when required.

Requirements:

1. Bachelor’s degree or above in Business or related discipline;

2. Qualified with a Type 1 license under the SFC is preferred;

3. 1-3 years of relevant experience in within brokerage or financial services；

4. Prior working experience relating to client onboarding, customer service, operation or data management;

5. Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines;

6. Good command of English and Chinese, must be able to read and written Chinese;

7. KYC/ AML experience is an advantage.

Disclaimer:

CICC is committed to fostering an environment of equity and diversity. We recognize the importance of fair treatment in all aspects of our business, from recruitment and hiring to professional development and advancement.

CICC aims to build an inclusive workplace that values the diverse backgrounds, ideas, and cultures of our employees. We strive to create an environment where every employee feels heard, supported, and empowered to contribute to the company's growth and success. By leveraging our collective strengths, we aim to drive innovation and achieve excellence in the industry.

It is CICC’s responsibility to provide equal employment opportunities to all prospective employees, regardless of race, ethnicity, gender, age, disability, or any other characteristics protected by law.

The preceding job description has been designed to indicate the general nature and level of the work to be performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Investment Banking, Financial Services, and Investment Management

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About Us

Tridge is dedicated to solving complex global challenges by attracting top talents and making a positive impact on the agricultural industry worldwide.

We seek individuals with high ideals who are motivated by solving systemic problems such as information asymmetry, market inequality, income inequality, and agency issues through innovative and sustainable solutions.

Our team values focus, ownership, responsibility, and a drive to achieve goals, fostering a collaborative environment where passion and motivation thrive.

About The Pay & Exchange Team

This team manages TridgePay, a digital escrow and payment solution for B2B trade, emphasizing agility, high ownership, and exceptional service.

Responsibilities:

• KYC: Handle KYC processes during account opening and reviews, conduct screenings, meet deadlines, escalate high-risk cases, and support ad hoc projects.
• Customer Coverage: Communicate with clients for additional documentation, answer inquiries related to compliance and products, and direct clients to relevant stakeholders.

Minimum Requirements:

• At least 1 year of experience in banking, compliance, KYC/CDD, legal, finance, or related fields.
• Bachelor's degree in Law, Accounting, Business, or related disciplines.
• Certifications like CAMS, ICA, or AAMLP are preferred.
• Excellent English communication skills; additional languages are a plus.

Additional Skills:

• Proactive, ownership-driven, ethical, analytical, and research-oriented.
• Aligned with Tridge’s vision and eager to grow through new challenges.

Employment Type: 1-year contract, renewable based on performance.

Working Hours: Mon-Fri, 9 am - 6 pm, office-based.

Core Values:

• Care, Discipline, and Intensity to achieve goals and overcome obstacles.

The Interview Process:

• Application review, interviews with global recruiter and team/department lead, and offer call. Variations may occur.

If you are a self-starter passionate about making a difference and share our values, we encourage you to apply and join our team.