What Jobs are available for Onboarding Specialist in Hong Kong?

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

• We believe that freedom is an inherited right
• We are catalysts
• We defend privacy
• We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management:

Reporting Line: Onboarding Team Lead

Responsibilities:

• Manage the client onboarding process, review of client applications, and ensure that all required legal documents and associated information to meet all regulatory and internal policies.
• Act as a subject matter expert on the required legal documents and process to onboard a client.
• Undertake a quality review of clients' KYC records.
• Manage and facilitate client due diligence.
• Serve as a point of contact for KYC and reporting issues of designated clients.
• Act as a KYC and AML subject matter resource for the company's stakeholders.
• Act as a subject matter resource on the KYC/AML policies and procedures.
• Discuss and escalate with MLRO/Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field 3 years of experience in client onboarding, account opening, or KYC (Know Your Customer) processes
• Familiarity with brokerage or financial services operations
• Strong written and verbal communication skills
• Ability to liaise with clients and internal departments professionally
• Strong attention to detail

Personality / Mindset

• Integrity & loyalty
• Team player with advanced communication and collaboration skills
• A hands-on, can-do attitude - always looking for solutions and thinking out of the box
• Overachiever mentality
• The capability to work and succeed in a fast-paced and ever-changing environment

We Offer*

• Competitive salary
• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect at the Corporate Events
• Global career opportunities
• Benefits/perks can vary depending on the nature of your employment with the company and the country where you work

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.

We're looking for a proficient communicator who can be the go-to person for our merchants, conducting all product training sessions and ensuring quality to-merchant communications, as well as smooth onboarding and ongoing support.

Responsibilities

• Conduct engaging remote and onsite SaaS training sessions for merchants. Develop and maintain comprehensive FAQ resources and training materials to empower users.
• Serve as the main point of contact for merchants, handling all scheduling, communications, and coordination between merchants, internal teams and SaaS partners throughout the onboarding process.
• Conduct structured check-ins and progress reviews to confirm onboarding milestones are met.
• Maintain accurate records and documentation and assist in some admin work

Requirements

• Experience or knowledge in SaaS Product knowledge or experience is strongly preferred
• Great interpersonal skills, fluent in Cantonese & English. (Madarain will be a plus)

Key Responsibilities

·   Prepare and review end client account opening documents and External Asset Manager's onboarding documents with Private Banks for accuracy, completeness and compliance

·   Prepare Discretionary Investment Mandate Agreement and Investment Advisory Agreement documentation for client signature in parallel with Private Bank account opening documents

·   Co-ordinate documentation requirements with Trustee, company secretaries and internal departments

·   Be on top of account opening timelines and proactively follow up on outstanding items from client facing team, trustee, company secretaries

·   Ensure KYC/AML documents are obtained and submitted according to Private bank requirements during periodic review as well as account opening

·  Support client facing teams with post account open tasks such as credit facility applications, e-banking activation, changes in account information such as address, contact number, trust background updates and timely escalation of issues to be addressed

·   Handle sensitive client data with utmost discretion and confidentiality

·   Update CRM and internal systems and maintain documentation logs

·   Support implementation of new tools, CRM systems and business infrastructure

·   Any other tasks or projects assigned by management

Skill Requirements

·  Major in finance, business management related discipline

·  At least 3 years' experience working with Private banking as  ARM, Compliance, Documentation Department or Family office handling PB account opening for their HNW clients will also be considered

·  Strong knowledge of KYC, AML and onboarding documentation requirements

·  Excellent communication and interpersonal skills with attention to detail

·  Ability to manage multiple cases under time-sensitive conditions - calling upon excellent time management and prioritization skills

·  Able to work independently and timely escalation of issues to management

·  Proficiency in Excel, Word, Power point

·  Fluent in Mandarin and English. Cantonese is a plus

Client Onboarding Specialist(J18327)

工作职责:

1. Monitor the entire client onboarding procedure with good awareness of the KYC, legal, credit and compliance requirements, validate account opening work flow and ensure quality of the process is within the efficiency standards;

2. Handle various client checks including KYC, AML, and World Check in coordination with the Compliance and Control team; review and resolve name screening alerts generation of new clients from World-Check; Perform on-going due diligence on existing clients;

3. Provide assistance to standardize and optimize the account opening and account maintenance processes, work closely with other related teams to improve the account management automation projects;

4. Assist with ad hoc projects and client support works when required.

任职资格:

1. Bachelor's degree or above in Business or related discipline;

2. Qualified with a Type 1 license under the SFC is preferred;

3. 1-3 years of relevant experience in within brokerage or financial services;

4. Prior working experience relating to client onboarding, customer service, operation or data management;

5. Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines;

6. Good command of English and Chinese, must be able to read and written Chinese;

7. KYC/ AML experience is an advantage

Your role

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and high risk awareness? We're looking for someone like that to:

- Being part of the IB KYC Reviews team built out in UBS Shanghai BSC - supporting the APAC Investment Banking business.

- You would be joining a dynamic yet challenging environment in view of ensuring timeliness, completeness, and accuracy of IB KYC Reviews cases to satisfy the various regulatory KYC requirement

- You would be identified as one of the Member within the team whom would be handling periodic review cases on a day-to-day basis. You would be developed to become an SME in KYC, Performing name & media screening and to handle client outreach requests obtaining relevant KYC documents.

Your team

You will be joined by a function of approximate 70 people whom will be based in Shanghai BSC whom we would also be working closely with other KYC Reviews teams in India/Singapore and with IB Sales and Financial Crime Prevention teams.

Your expertise

You are:

– A self-starter who can work well.

– Meticulous attribute would be a built in under this job profile

– A skilled written and verbal communicator. Can collaborate well with different functions and internal & external clients.

– A dedicated team player with a can-do attitude and eagerness to learn.

– Ability to multi-task, perform under pressure and work on multiple deadlines while maintaining 100% accuracy with attention to detail.

– Experience of account maintenance will be plus.

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your role

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and high risk awareness? We're looking for someone like that to:

- Being part of the IB Client Onboarding team built out in UBS Shanghai BSC - supporting the APAC Investment Banking business.

- You would be joining a dynamic yet challenging environment in view of ensuring the completeness of Documentations from Counterparties to satisfy the various regulatory requirement before we establishes the trading relationship with the Client.

- You would be identified as one of the Member within the team whom would be handling Onboarding request and ensuring that the completion of cases are done meeting the criteria:

Meeting the regulatory adherence requirements as well as meeting the business needs

Your team

You will be joined by a function of approximate 20 people whom will be based in Shanghai BSC whom we would also be working closely with the APAC Hub Location in Singapore>Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

– Proven experience in client service (ideally in banking). Highly proactive and diligent in follow up and follow through. Client focused, organized at bundling of requests and sensible on turnaround time.

– Broad understanding of KYC/AML and have a general sense of risk awareness. Risk conscious with emphasis on sensitive data sharing.

You are:

– A self-starter who can work well.

– Meticulous attribute would be a built in under this job profile

– A skilled written and verbal communicator. Can collaborate well with different functions and have the ability to manage stakeholder expectation.

– A dedicated team player with a can-do attitude and eagerness to learn.

– An effective worker who is able to multi-task and perform under pressure.

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Business Function
DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.

The KYC Specialist provides expert advice to Front Office in all KYC matters, and partners with the Front Office for the end-to-end account onboarding process. In addition, he/she works closely with Group Compliance on specific AML/KYC policy and procedures as well as client risk profiling related matters.

Responsibilities

• Advise Front Office on the onboarding requirement in accordance to Bank's AML/KYC standards and regulatory requirement, and partner with Front Office to meet the requirement
• Review and corroborate KYC information submitted by RM, perform an independent review and risk rate customer in accordance to regulatory requirement as well as Group AML/CFT policy and procedures
• Follow up with Front Office (RM & ARM) and other stakeholders on KYC related matters and for escalated/prioritised cases
• Assess and ensure the relevance and completeness of KYC information supplied by Front Office and perform appropriate due diligence checks and information searches to comply with bank standards of client onboarding
• Highlight deficiencies, suspicious AML or other non-compliance issues to relevant parties and management
• Train the Front Office on KYC related subjects
• Coach the junior team members and provide guidance in exception handling
• Involve in projects for new processes or industry initiatives, and internal/external audits
• Keep abreast of global AML/CFT developments that impact due diligence on wealth clients and ensure compliance with all other controls and processes

Requirements

• Bachelor's degree with at least 5 years of working experience in KYC/AML areas, risk or controls functions, preferably in Private Banking
• Familiar with regulatory requirements pertaining to KYC/AML, e.g., MAS 626
• Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage
• Ability to be client centric while balancing business needs and controls
• Excellent interpersonal skills to manage relationships with Front Office stakeholders
• An efficient solutions provider with strong analytical and creative problem-solving skills
• Excellent communication, portfolio management and verbal and written presentation skills
• Good written and verbal communication in English, Cantonese and Mandarin

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
Primary Location
Hong Kong-The Center

Job
Customer Service

Job Posting
Oct 17, 2025, 2:02:13 PM

Are you looking for an opportunity to play a pivotal role in helping clients expand into international markets, setting the tone for their initial onboarding experience? You have found the right team and play a role involves direct collaboration with clients and banking teams to determine optimal onboarding strategies and ensure the completion of due diligence processes for Commercial Banking products and services.

As an International Onboarding Specialist within the Commercial Banking International Onboarding Team, you act as a trusted advisor to clients and serving as a project leader to manage the end-to-end onboarding process. You will facilitate seamless client onboarding, ensuring accurate requests and adherence to policies to mitigate risks. Collaborating with bankers, clients, and product partners, you will set the tone for international market expansion, guiding clients through the onboarding journey and ensuring a smooth transition to our services. Your role is pivotal in establishing strong client relationships and successful market entry.

Job Responsibilities

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the international onboarding process, and manage multi-entity/jurisdiction standard product implementation and account opening requests globally, including cross-region implementation deals.
• Collaborate with clients and banking teams to develop and execute implementation plans, ensuring clear expectations and transparency of timelines using project management principles, while managing and coordinating communication and status updates with clients and internal partners.
• Assist the sales/banking team in sales pitches and Request for Proposals to increase win rates and drive business growth.
• Provide subject matter expertise on international regulatory requirements, products, documentation, and services, and support global and regional onboarding initiatives to enhance client experience and meet operational and regulatory requirements.
• Partner with stakeholders from the Transformation and Product organizations to perform user testing or platform enhancement testing for internal tools and platforms.
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills.
• Train junior team members, fostering their development and ensuring they are equipped to handle onboarding tasks effectively.
• Participate in process improvement initiatives to streamline onboarding procedures and enhance overall efficiency.

Required qualifications, skills, and capabilities

• At least 8 years of experience in any combination of the following areas: operations, project management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions within the Banking industry.
• Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Excellent communication skills both written and verbal.
• Ensure accuracy and compliance with policies, and maintain integrity in all interactions.
• Prioritize tasks and meet deadlines efficiently.
• Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
• Identify and mitigate potential risks.
• Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools.
• Proactively seek process improvements and innovation.
• Bachelor's degree

Preferred qualifications, skills, and capabilities

• Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes.
• Familiarity with tools that help keep track of changes and progress in projects.
  
  We value those who are open to learning these systems.
• Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
• Familiarity with computer languages like Python or JavaScript. We
  
  appreciate anyone who has some coding experience and is willing to learn more.
• Experience in building websites. We value those who are interested in web technologies and want to expand their skills.

JOB DESCRIPTION

Are you looking for an opportunity to play a pivotal role in helping clients expand into international markets, setting the tone for their initial onboarding experience? You have found the right team and play a role involves direct collaboration with clients and banking teams to determine optimal onboarding strategies and ensure the completion of due diligence processes for Commercial Banking products and services.

As an International Onboarding Specialist within the Commercial Banking International Onboarding Team, you act as a trusted advisor to clients and serving as a project leader to manage the end-to-end onboarding process. You will facilitate seamless client onboarding, ensuring accurate requests and adherence to policies to mitigate risks. Collaborating with bankers, clients, and product partners, you will set the tone for international market expansion, guiding clients through the onboarding journey and ensuring a smooth transition to our services. Your role is pivotal in establishing strong client relationships and successful market entry.

Job Responsibilities

• Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the international onboarding process, and manage multi-entity/jurisdiction standard product implementation and account opening requests globally, including cross-region implementation deals.
• Collaborate with clients and banking teams to develop and execute implementation plans, ensuring clear expectations and transparency of timelines using project management principles, while managing and coordinating communication and status updates with clients and internal partners.
• Assist the sales/banking team in sales pitches and Request for Proposals to increase win rates and drive business growth.
• Provide subject matter expertise on international regulatory requirements, products, documentation, and services, and support global and regional onboarding initiatives to enhance client experience and meet operational and regulatory requirements.
• Partner with stakeholders from the Transformation and Product organizations to perform user testing or platform enhancement testing for internal tools and platforms.
• Prioritize daily tasks to maximize productivity using strong time management and organizational skills.
• Train junior team members, fostering their development and ensuring they are equipped to handle onboarding tasks effectively.
• Participate in process improvement initiatives to streamline onboarding procedures and enhance overall efficiency.

Required qualifications, skills, and capabilities

• At least 8 years of experience in any combination of the following areas: operations, project management, accounting, technology, analytics, training, or process improvement, with exposure to client interactions within the Banking industry.
• Work effectively with cross-functional teams and thrive in a fast-paced, dynamic environment.
• Excellent communication skills both written and verbal.
• Ensure accuracy and compliance with policies, and maintain integrity in all interactions.
• Prioritize tasks and meet deadlines efficiently.
• Strong analytical skills to effectively address client issues and commit to exceptional service and client satisfaction
• Identify and mitigate potential risks.
• Ability to quickly learn and adapt to new technologies. Proficient in PC skills, including Word, Excel, and PowerPoint, for effective communication and presentation. We encourage candidates eager to enhance their digital literacy and adapt new tools.
• Proactively seek process improvements and innovation.
• Bachelor's degree

Preferred qualifications, skills, and capabilities

• Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes.
• Familiarity with tools that help keep track of changes and progress in projects.
  
  We value those who are open to learning these systems.
• Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
• Familiarity with computer languages like Python or JavaScript. We
  
  appreciate anyone who has some coding experience and is willing to learn more.
• Experience in building websites. We value those who are interested in web technologies and want to expand their skills.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.