What Jobs are available for Operational Excellence in Hong Kong?

Vincent Medical, a world-renowned medical device company in Hong Kong specializing in the development of respiratory and rehabilitation device

• Hong Kong listed company with multi-national branches
• Be passionate to work in Healthtech industry
• Robotics, Telehealth and Artificial Intelligence Products

Roles & Responsibilities:

Lead the department to:

• Support operations in exploring and deploying new technologies and systems
• Measure and monitor operations performance, initiate and lead improvement projects for better value
• Coordinate product reengineering for autonomation projects

Requirements:

• Minimum 10 years of experience in operations management with lean and continuous improvement projects
• Degree or above in industrial engineering is a must, professional qualification (e.g. R.P.E. CEng) preferred
• Familiar with six sigma methodology; certified/registered six sigma blackbelt preferred
• Fluent in English, Mandarin and Cantonese
• Station in GBA and travels required

Attractive remuneration package will be offered to the right candidate, including 5 day work, incentive bonus & medical insurance. Interested parties please send your full resume with CURRENT and EXPECTED salary by clicking "Apply Now".

As Senior Manager, Operational Excellence in Customer Service Division, you will lead a team of Operation Planning to develop and implement strategic and innovation roadmap featuring different workflow flow and process for CS day-to-day work task.

Be the champion to drive transformation does not limit to Process Streamlining, Smart Technologies, RPA & AI Agents. The person is also expected to be approachable, smart and ambitious to push changes to local and GBA offices in facilitating efficient operational transformation.

Job Responsibilities:

• Assessing current commercial processes and workflows to identify inefficiencies or bottlenecks.
• Mapping and documenting existing processes for clarity and transparency
• Analyzing operational data to inform recommendations for improvement
• Collaborating with cross-functional teams to design and implement process enhancements
• Facilitating training and workshops to ensure smooth adoption of new processes
• Monitoring the effectiveness of implemented changes using key performance indicators (KPIs)
• Process mapping and business process modeling expertise (using tools such as Visio, BPM software, or similar)
• Familiarity with process improvement methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification preferred) or Design Thinking
• Leading digital transformation across HK and GBA operations by driving change and fostering cross-functional teams toward operational excellence.
• Enabler on Robotic Process Automation and AI Agent setup is an advantage
• Driving a culture of continuous improvement within the commercial team.
• Projects Support on transformation

Job Requirements:

• Bachelor degree in Information Technology, Computer Science or related field preferred.
• Minimum of 8 years of experience related to Telecommunication, IT Management or other information technology, with at least 4 years of leadership role in scalable companies
• Candidate with less experience will consider as Operation Excellence Manager

What we offer:

• 16 days paid Annual Leaves
• 17 days Public Holidays
• Extra leaves, including Birthday Leave, Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities

We are seeking a highly motivated and experienced Operational Excellence Manager to lead process improvement initiatives within our call centre operations. This role will be instrumental in driving efficiency, enhancing customer experience, and leveraging technology to optimize our processes. You will be responsible for identifying opportunities for improvement, leading transformation projects, and ensuring the successful implementation of new solutions. This is a key role in shaping the future of our operations.

Your Role

Process Improvement & Optimization

• Lead end-to-end process enhancement initiatives across call centre operations.
• Conduct thorough reviews of existing workflows to identify areas for improvement in efficiency, quality, and customer experience.
• Identify and evaluate opportunities for automation and digitalization, including the implementation of AI/ML solutions, to streamline processes.

Project Management & Implementation

• Lead and manage transformation projects, ensuring delivery within defined scope, budget, and compliance requirements.
• Collaborate with stakeholders across various departments to implement changes and ensure successful adoption.
• Develop and deliver training programs to support the implementation of new processes and technologies.

Performance Measurement & Analysis

• Establish and monitor key performance indicators (KPIs) to track the effectiveness of process improvements.
• Analyze performance data, identify trends, and recommend continuous improvement actions.
• Prepare reports and presentations to communicate findings and recommendations to stakeholders.

To Succeed in this Role

Education & Experience

• Bachelor's degree in Business Administration, Engineering, Data/Technology, or a related field.
• 4-6 years of experience in process re-engineering, digital transformation, or operational excellence roles.
• Experience in the financial services, trustee, or pension industry. Or knowledge of MPFA regulations and eMPF operations.
• Project Management or Lean Six Sigma certification.
• Strong knowledge of workflow design, automation tools, and data-driven process improvement methodologies.
• Proven project management and change management capabilities, with experience in stakeholder engagement.
• Excellent analytical, problem-solving, and structured thinking skills.
• Able to work under stress and meet KPI and deadline for new initiatives rollout
• Exceptional communication and interpersonal skills, with the ability to translate complex concepts into practical solutions.

Peak Reinsurance Company Limited ("Peak Re" or the "Company") is a Hong Kong-based global reinsurance company. Since commencing operations in 2012, the Company has grown steadily to rank 27th* among global reinsurance groups in terms of net reinsurance premiums written. For the year ended 31 December 2024, Peak Re reported a reinsurance revenue of USD1.16 billion and a net profit of USD187 million. With total equity of USD1.43 billion as of 31 December 2024, Peak Re is rated A- by AM Best. Peak Re is authorised by the Insurance Authority of Hong Kong under the Insurance Ordinance (Cap. 41). The Company offers both Property & Casualty ("P&C") and Life & Health ("L&H") reinsurance. It provides innovative and tailored reinsurance, risk and capital management solutions to clients around the world. Fosun International Limited HK) and Prudential Financial, Inc. own approximately 87% and 13% of Peak Re, respectively, through Peak Reinsurance Holdings Limited.

*S&P Global Ratings' Top 40 Global Reinsurers In 2024 And Reinsurers By Country; 2024, S&P Global, 2024.

The Role:

As an Operational Excellence Specialist, you will play a key role in driving continuous improvement and standardization across the organization. You will be responsible for developing, maintaining and enhancing process documentation and governance frameworks, identifying inefficiencies and leading optimization initiatives that elevate operational performance.

What You'll Do:

• Lead and support process improvement initiatives, identifying inefficiencies and partnering with teams to implement solutions.
• Serve as a project coordinator for process optimization efforts, managing cross-functional teams to deliver impactful workflow enhancements.
• Develop, implement and maintain company-wide standards for documenting policies, processes and workflows, ensuring consistency in format, structure and terminology across all business units.
• Build and manage a centralized repository for all process documentation and ensure effective governance.
• Evaluate, implement and oversee technology solutions that support process automation and standardization.
• Track, assess and report on the maturity and adoption of operational excellence practices across the organization.
• Facilitate training, workshops and change management efforts to drive alignment and engagement in process excellence initiatives.

What You'll Bring:

• University graduate in Business or related fields.
• 8-10 years of relevant experience in transformation, operational/process improvement in insurance/reinsurance industry.
• Proven expertise in operational excellence, process management or business transformation.
• Strong command of process improvement methodologies such as Lean, Six Sigma or BPMN.
• Proficiency in process modelling tools and documentation governance frameworks.
• Ability to coordinate and deliver cross-functional improvement initiatives in a structured and measurable way.
• Hands-on experience in reinsurance operations.
• Strong stakeholder engagement and collaboration skills across diverse teams and business units.
• Detail-oriented and analytical mindset with a passion for problem-solving and continuous improvement.
• Comfortable working independently in a dynamic, fast-paced environment while driving initiatives to completion.

Funding Scheme Branch Office

Ref: BOU248/25, 10590

Job Description

Who we are looking for:

• Creativity in new ideas and future focus vision.
• Collaboration with colleagues and the community at large.
• Work Smart, Play Smart

What you'll do:

• Collaborate with teams to understand branch goals and objectives, and develop performance dashboards, reports, and visualizations to assess the impact of various initiatives and programmes.
• Build and maintain data models to ensure data quality, consistency, and accessibility for analysis.
• Work closely with cross-functional stakeholders to uphold data integrity. Provide operational support across a range of initiatives, including digital transformation projects and customer services programme.
• Conduct ad hoc data analysis and perform other related duties as assigned.

You'll be a good fit if you have/are:

• A Bachelor's degree in Business, Management Information Systems, Data Analytics, or a related field;
• 2+ years in analytical modeling, project coordination, or related areas, with demonstrated ability and potential.
• Strong communication skills and experience working with business units to translate complex data into clear, actionable insights through visual platforms.
• Solid analytical and quantitative skills. Proficiency in Excel and SQL or other query languages.
• Experience with Power BI or similar business intelligence tools is required; familiarity with Python or other programming languages is a plus.
• A proactive problem-solver with strong interpersonal skills, capable of managing multiple priorities in a fast-paced and dynamic environment.
• Good command of spoken and written English and Chinese, proficiency in Putonghua would be an advantage.

Note:

• Applicant may be considered for other positions if not matching the requirements of the subject position.

• This is a fixed-term contract position for a period of 24 months subject to renewal

What we offer and What you'll like here:

• Exciting new technology development (e.g. IoT, 5G, LoRA, AI etc.) to actualize your creative ideas
• Opportunities to work with our innovative and vibrant talents
• Embracing work flexibility (including Flexi-work hour
• Dynamic and energetic culture with smart outfits & sport shoes
• Academic training scholarship to take your career up a notch
• Dental benefit
• Medical benefits from Day-1 with extended coverage to dependent(s)

Apply now if you're ready to take the challenge Do not miss this opportunity to join us to Create Value and "MAKE SMART SMARTER"

HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting the suitable candidates. A competitive salary package commensurate with academic qualifications and experience will be offered.

Applicants are welcome to submit application at the HKPC e-Recruitment System ) in 1 week from the posting date. Recruitment will continue until the position is filled.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. All information provided by applicants will be treated with strict confidence and used solely for recruitment purposes. The personal data of unsuccessful applicants will be retained for 12 months from the date the recruitment process is completed.

Funding Scheme Branch Office

Ref: BOU248/25, 10590

Job Description

Who we are looking for:

• Creativity in new ideas and future focus vision.
• Collaboration with colleagues and the community at large.
• Work Smart, Play Smart

What you'll do:

• Collaborate with teams to understand branch goals and objectives, and develop performance dashboards, reports, and visualizations to assess the impact of various initiatives and programmes.
• Build and maintain data models to ensure data quality, consistency, and accessibility for analysis.
• Work closely with cross-functional stakeholders to uphold data integrity. Provide operational support across a range of initiatives, including digital transformation projects and customer services programme.
• Conduct ad hoc data analysis and perform other related duties as assigned.

You'll be a good fit if you have/are:

• A Bachelor's degree in Business, Management Information Systems, Data Analytics, or a related field;
• 2+ years in analytical modeling, project coordination, or related areas, with demonstrated ability and potential.
• Strong communication skills and experience working with business units to translate complex data into clear, actionable insights through visual platforms.
• Solid analytical and quantitative skills. Proficiency in Excel and SQL or other query languages.
• Experience with Power BI or similar business intelligence tools is required; familiarity with Python or other programming languages is a plus.
• A proactive problem-solver with strong interpersonal skills, capable of managing multiple priorities in a fast-paced and dynamic environment.
• Good command of spoken and written English and Chinese, proficiency in Putonghua would be an advantage.

Note:

1. Applicant may be considered for other positions if not matching the requirements of the subject position.
2. This is a fixed-term contract position for a period of 24 months subject to renewal

What we offer and What you'll like here:

• Exciting new technology development (e.g. IoT, 5G, LoRA, AI etc.) to actualize your creative ideas
• Opportunities to work with our innovative and vibrant talents
• Embracing work flexibility (including Flexi-work hour
• Dynamic and energetic culture with smart outfits & sport shoes
• Academic training scholarship to take your career up a notch
• Dental benefit
• Medical benefits from Day-1 with extended coverage to dependent(s)

Apply now if you're ready to take the challenge  Do not miss this opportunity to join us to Create Value and "MAKE SMART SMARTER"

HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting the suitable candidates.  A competitive salary package commensurate with academic qualifications and experience will be offered.

Applicants are welcome to submit application at the HKPC e-Recruitment System ) in 1 week from the posting date.  Recruitment will continue until the position is filled.

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. All information provided by applicants will be treated with strict confidence and used solely for recruitment purposes. The personal data of unsuccessful applicants will be retained for 12 months from the date the recruitment process is completed.

About Us:

IQ Hong Kong Ltd., we specialize in creating innovative and engaging products. Our portfolio includes lights, stationery, paper goods, gifts and premiums, travel accessories, clocks and watches, home decor, and arts and crafts. Join us in our mission to inspire creativity and joy through our unique offerings

About the Role:

This is a unique and high-impact role that blends strategic oversight with hands-on execution. You will act as a true right hand to the General Manager, ensuring smooth daily operations while contributing directly to key business objectives. The ideal candidate is a sharp, analytical, and impeccably organized professional who is fluent in both English and Mandarin and thrives in a fast-paced, data-driven environment.

Reports to: General Manager

Key Responsibilities:

Performance Monitoring & Business Analysis:

• Track, analyze, and report on Key Performance Indicators (KPIs) across all core departments:

i.    Sales: Conversion rates, revenue growth, sales pipeline health.

ii.    Purchase: Supplier performance, cost savings, material availability.

iii.    Product Development: Project timelines, milestone compl

iv.    Shipping: On-time delivery rates, freight costs, logistics efficiency.

v.    Develop and maintain interactive performance dashboards in Power BI for the leadership team.

• Utilize MS Business Central to extract and validate operational data.

• Prepare weekly/monthly performance reports, identifying trends, risks, and opportunities for the GM.

1. Executive & Clerical Support:

• Draft, review, and proofread a variety of business documents, including contracts, proposals, and MOUs.

• Manage the GM's calendar, schedule critical meetings, and prepare agendas and briefing materials.

• Handle confidential information with the utmost discretion.

1. Client Relations & Business Development Support:

• Act as the primary host and liaison for overseas customers and business partners during their visits.

• Assist in arranging logistics, itineraries, and cultural activities for international guests.

• Support the GM in preparing and delivering compelling product presentations in both English and Mandarin.

• Represent the company with professionalism and poise in a cross-cultural context.

Who You Are:

• A bachelor's degree in Business Administration, Management, or a related field.

• years of experience in a similar role, such as an Executive Assistant, Business Analyst, or Operations Coordinator.

• Essential Technical Skills: High proficiency in Power BI for data visualization and MS Business Central (or a similar ERP system). Advanced skills in Microsoft Office are required.

• Essential Language Skills: Full professional fluency in both English and Mandarin (both verbal and written) is mandatory.

• A keen eye for detail, especially when drafting and reviewing important documents.

• Impeccable organizational and time-management skills, with the ability to prioritize effectively.

• A proactive, "can-do" attitude and the ability to work independently with minimal supervision.

• Professional demeanor and confidence in interacting with senior management and international clients.

What We Offer:

• A competitive salary and benefits package.

• The opportunity to work closely with senior leadership and gain a holistic view of the business.

• A dynamic and supportive work environment where your contributions are valued.

• Significant opportunities for professional growth and development.

How to Apply:

If you are a strategic thinker with a passion for operational excellence and are ready to take on a challenging and rewarding role, we would love to hear from you.

We offer attractive remuneration packages to the successful candidates.

Interested parties please send your full Resume with availability, present and expected salary to us.

All personal data collected would be solely used for recruitment purposes and it will be destroyed after 6 months.

Job Overview:

We are seeking a business operations expert with a deep understanding of the "B2B2C" model in the education sector. You will be primarily responsible for enhancing the engagement, conversion rates, and renewal rates of educational institutions in Hong Kong and Singapore, as well as their end-users (students/parents) within our platform ecosystem. You need to deeply understand the operational pain points of educational institutions and the learning journeys of end-users. By leveraging data insights, strategy design, and automation tools, you will build and optimize an efficient, scalable user lifecycle operation system to ultimately drive business growth and customer success.

Core Responsibilities:

Data Analysis and Insights:

1. Monitor and analyze the behavior data of B-end institutions (e.g., teachers, administrators) and C-end users (students, parents) on the platform, establishing a core metrics system (e.g., engagement, course completion rates, conversion funnels, renewal rates).
2. Identify key points of user churn through data mining, recognize growth opportunities, and produce actionable insight reports.

Lifecycle Operation Strategy Design:

1. Map out and continuously optimize the complete interaction paths and lifecycle maps for both B-end and C-end users.

2. Design personalized activation, engagement, retention, and win-back strategies for users at different roles and stages.

3. Focus: Create a linked operation mechanism based on "B-end driving C-end" or "C-end feeding back to B-end" (e.g., activating student families through events initiated by institutional teachers; persuading institutions to renew based on high activity data from students).

Automation Operation System Development:

1. Lead the utilization of internal CRM, operational automation tools, or custom-built systems to productize and automate operational strategies.

2. Design and deploy automated workflows, such as new institution onboarding processes, user silence alerts and outreach processes, and pre-renewal reminder workflows, to enhance operational efficiency and scalability.

Experimentation and Optimization:

1. Promote an A/B testing culture, continuously testing, measuring, and iterating all operational strategies (from push content, event formats to outreach timing) to maximize the return on investment (ROI) of key metrics.

Cross-Department Collaboration:

1. As the core of business operations, collaborate with product and technical teams to translate operational needs into product improvement suggestions.
2. Work with marketing and sales teams to ensure a smooth transition from leads to contracts.
3. Collaborate with the customer success team to share insights and jointly improve customer satisfaction and renewal rates.

Qualifications:

Required Experience:

1. Over 5 years of experience in business operations, user growth, or customer success, with practical experience in the "B2B2C" model in the EdTech or SaaS industry.
2. Experience in the Hong Kong or Singapore education market is preferred, with familiarity with the operational models of local educational institutions (e.g., schools, training centers, extracurricular classes) and C-end user habits.
3. Proven success in building automated operational processes from scratch (e.g., EDM, SMS, Push notification systems) that have led to significant business growth.

Core Competencies:

1. Excellent data capabilities: Proficient in data analysis tools (e.g., Excel, SQL, Tableau, Mixpanel/Amplitude), capable of independently extracting, analyzing, and visualizing data.
2. Strong business understanding: Ability to quickly comprehend the operational pain points of educational institutions, the motivations of teachers, and the needs of students/parents.
3. Systematic and automated thinking: Skilled in systematizing scattered operational actions and pursuing automation through technical tools.
4. Project management and collaboration: Outstanding cross-department communication and project driving abilities, capable of effectively integrating resources to achieve goals.

Personal Traits:

1. Highly user-centered, possessing strong empathy and curiosity.
2. Results-driven, with a strong sense of responsibility towards business metrics.
3. Entrepreneurial spirit, able to work proactively in a dynamic and fast-changing environment.

Language Requirements:

1. Fluency in English and Mandarin is mandatory.
2. Cantonese is a significant plus (for the Hong Kong market).

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About The Role
We are seeking a skilled and proactive Business Operations Analyst, a.k.a Data Orchestrator, to join our data and technology team. In this role, you will be responsible for designing, implementing, and maintaining robust data pipelines and orchestration workflows that ensure seamless data flow across our systems. You will collaborate closely with data analysts and business stakeholders to support data-driven decision-making and operational efficiency.

Key Responsibilities

• Design, develop, and maintain ETL workflows across Oracle, SQL Server and Snowflake
• Build and automate data pipelines using Alteryx, Tableau Prep, dbt, and Python
• Collaborate with cross-functional teams to optimize business processes and enhance operational efficiency
• Analyze complex data sets and generate actionable insights to support strategic initiatives
• Coordinate and manage data-related projects, ensuring timely delivery and alignment with business goals
• Serve as a liaison between technical teams and business users to gather requirements and translate them into data solutions
• Conduct regular audits to ensure data process integrity, compliance, and risk mitigation
• Provide training and support to end users on data tools and processes
• Maintain comprehensive documentation of workflows, procedures, and best practices
• Stay current with industry trends and recommend innovative solutions to improve data operations

Qualifications

• Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field
• 4–6 years of experience in data engineering, data orchestration, or ETL development
• Strong proficiency in Python and SQL
• Hands-on experience with Alteryx, Tableau Prep, dbt, and orchestration tools
• Experience with cloud platforms (Snowflake) and associated data services
• Familiarity with CI/CD practices and version control systems (e.g., Git)
• Solid understanding of data governance, security, and compliance principles
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and collaboration abilities

Additional Requirements

• Ability to work with complex data sets and identify internal process trends and opportunities
• Ability to prioritize tasks in a fast-paced, dynamic environment
• Experience with web applications and process development , PowerApps, Power Automate) is a plus

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Job Family:
Sales

Req ID:

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