What Operational Management Jobs are in Hong Kong?

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Officer** **,** **Cash Management Operations Intermediate Analyst** **-** **Hybrid** (Internal Job Title: Securities & Derivatives Intmd Analyst- C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Cash Management Team is responsible for accurate and timely funding projections and requirements for our broker/dealer entities across Asia Pacific. The overall objective is to perform daily operational tasks for our Cash Management team, consisting of multiple teams, across Finance, Treasury, Operations and Markets businesses performing related tasks.
**In this role, you're expected to:**
+ Perform daily funding projection for various APAC markets and process related fund movements and FX settlements.
+ Work with Treasury to anticipate needs and facilitate opportunities with supporting firm funding.
+ Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
+ Requires good analytical skills to identify potential funding issues for resolution.
+ Able to prioritize tasks to ensure funding is completed before cutoff.
+ Assist in process improvements and control related projects/tasks.
+ Executing daily tasks adhering to applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues when needed.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Minimum3-4years of relevant experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

As Operations accelerates its digital transformation agenda, this role will serve as the key bridge between project teams and frontline advisors, ensuring changes are effectively communicated, understood, and embraced. By driving change management and communication strategies, the role directly contributes to our mission of making interactions simpler, faster, and better for both advisors and customers.
**Position Responsibilities:**
+ Develop and execute end-to-end change management and adoption plans for Operations-led digital and AI initiatives impacting the agency force. Key initiatives in the pipeline include Manutouch AI Assistant, Digital Payment Solutions and Process Transformation, Prestige Centre booking system, etc
+ Lead stakeholder engagement, communication planning, training coordination, and readiness activities to drive successful implementation and adoption.
+ Prepare materials and coordinate communications across agency governance forums, including LAC, RTC, MCV Excom, and other distribution leadership forums.
+ Engage directly with agency leaders and advisors through district meetings, agency morning meetings, and other field engagement channels to ensure clarity and adoption.
+ Gather feedback, address adoption barriers, and ensure realization of business benefits.
+ Establish and monitor change adoption metrics, identify risks, and implement mitigation strategies to support sustainable behavioral change.
+ Act as a trusted advisor to project teams and business leaders on change management best practices and communication strategies
**Required Qualifications:**
+ Bachelor's degree in a relevant discipline
+ 8+ years of experience in change management, communications, transformation, project management, agency support, or a related field.
+ Proven experience leading stakeholder engagement and change adoption initiatives across multiple business functions.
+ Strong experience developing executive presentations, communication materials, training content, and engagement plans.
+ Demonstrated ability to influence and drive outcomes across diverse stakeholder groups without direct authority.
+ Experience supporting agency distribution channels within the insurance or financial services industry.Knowledge of digital transformation, AI-enabled solutions, customer servicing, underwriting, or policy administration processes.
+ Strong presentation and facilitation skills, with experience engaging frontline advisors and senior leadership audiences.
+ Experience conducting stakeholder impact assessments, change readiness assessments, and adoption measurement.
+ Proven ability to manage multiple initiatives simultaneously in a fast-paced and evolving environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Assistant Manager/ Manager plays a pivotal role in delivering a seamless, high-touch experience to HNW clients. The role requires strong coordination, attention to detail, and a client-first mindset to support complex and high-value cases.
Position Responsibilities:
+ Serve as the primary point of contact for business partners and distribution channels, ensuring timely, accurate, and high‑quality service delivery.
+ Act as a single point of contact for new business and trust‑related cases, managing the end‑to‑end process from application submission through policy issuance.
+ Coordinate with business partners, internal operations, HNW underwriters, L&C team, New Business team, and cashier to ensure smooth case progression and timely resolution of issues.
+ Collect, review, and validate client information and documentation, ensuring all policy and trust-related submissions are complete, accurate, and compliant with internal requirements.
+ Facilitate case issuance, including close follow-up on underwriting requirements and APS reports with clinics.
+ Provide case management and administrative support, such as maintaining sales progress reports and monitoring pipeline status.
+ Handle internal and external enquiries professionally, providing proactive communication and timely follow-up.
+ Act as a key liaison for trust-related matters, supporting preliminary case review, trust structure assessment, and handling of trust documentation.
+ Share best practices and support training sessions or briefings for business partners on case management and new business processes.
+ Participate in process improvement initiatives and support ad hoc projects as assigned.
Required Qualifications:
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
When you join our team:
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Product Operations Manager, Alternatives - HSBC Global Asset Management
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Asset and Wealth Management
Closing Date: Hybrid Worker
Date: 20 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Product Operations Manager** .
This role is a part of the Alternatives Product team which leads the research, analysis and development for all Alternative products created by HSBC Asset Management globally. Asset classes include Direct Lending, Infrastructure Debt, Venture Capital, Real Estate, Renewables, Private Markets and Hedge Fund of Funds. The Product Operations role is responsible for the non-core activities relating to HSBC's alternative investment product range. The team ensures that the data and reporting around alternative products conform to HSBC's internal requirements and that governance around relevant committees, approvals etc is processed together with maintaining the Product DIM, processes and procedures, in addition to other non-core activities.
**In this role you will:**
+ Contribute to data, reporting and governance around Alternative products, working with Product leadership, Product Developers, Product Delivery and Product Managers.
+ Perform on-going review of existing product processes - identify opportunities for enhancements to product procedures which may result from internal or external drivers. Define strategy, specifications and implementation requirements.
+ Draw on wider firm resources, track regulatory developments and their potential impact on the alternative products.
+ Contribute to review of operating model and global best practice for product development from a technical and governance perspective.
+ Be accountable for the planning, co-ordination, product related content (alongside Product leadership) and approvals of updates and communications.
+ Contribute to the preparation of reports and presentations to ensure that they continue to meet the requirements of the relevant forum.
+ Develop and maintain the Alternatives Product DIM with up-to-date alternative investment fund product information and processes.
**To be successful you will need:**
+ Proven product management experience at an established asset manager, law firm or professional service firm. Alternatives product experience preferred
+ An understanding of data and systems
+ Self-starter, who takes ownership, works with minimal supervision and can deliver the right solutions
+ Excellent verbal and written communication skills, an ability to communicate with impact
+ Ability to plan, prioritise and manage multiple complex initiatives (at different levels of granularity)
+ A track record of building and maintaining an excellent network of relationships across different levels of seniority both inside the firm and externally
+ Commercial, entrepreneurial outlook
+ Ability to translate broad strategic goals into action
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
+ Operate the infrastructure and computers via centralized console, on-line or remote terminal.
+ Execute recover procedures, and system restart.
+ Maintain records of machine performance and production.
+ Record equipment problems and place service calls.
+ Provide guidance to and assist in the training for less experience computer operators.
+ Ensure established procedures are being maintained.
+ Assist support to analyse technical problems and implement solutions in accordance with given instructions.
+ Perform service centre help desk duties.
+ Operate input/output devices such as tape drives and printers.
+ Produce system printouts in a timely manner.
+ Monitor supply inventory levels.
+ Drive problem analysis and resolution for incidents that affects infrastructure operations.
+ Perform infrastructure monitoring and distribute alerts to responsible groups of support.
+ Process batch jobs.
+ Follow the instruction from senior / supervisor and manager per related assignment.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise**
_Education and Experience_
+ Diploma or higher in computer science or related field.
+ Three years of experience as a Computer Operation related role
+ The capability to work well in high-pressure situations.
+ Great written, communication and interpersonal skills.
_Useful Tools_
+ Remote desktop tools
+ Monitoring tools (SolarWinds, Zabbix, Nagios)
+ CA scheduler
+ Warehouse Manager
+ Autosys
_Soft Skills_
+ Problem-solving
+ Communication
+ Documentation
+ Shift operations discipline
+ Attention to detail
**Preferred Technical and Professional Experience**
+ Banking or Financial system operation experience is preferred
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Job Description**
Serves as a senior functional lead and trusted advisor for Oracle Supply Chain Management (SCM) Cloud transformation engagements. Leads end-to-end solution design and delivery across procurement, planning, manufacturing, inventory, order management, and logistics. Guides complex, multi-workstream implementations from requirements through deployment while ensuring alignment with enterprise operating models and stakeholder expectations.
**Responsibilities**
+ Design and configure Oracle Procurement and Supply Chain Planning Cloud solutions, including demand management, supply planning, production scheduling, and sales and operations planning
+ Lead end-to-end functional architecture across Oracle SCM Cloud modules including procurement, inventory, costing, order management, manufacturing, planning, and logistics
+ Own functional design documentation including business requirements, functional designs, solution designs, and process design documents
+ Lead implementation delivery across all phases including requirements, conference room pilots, testing, cutover, go-live, and post-go-live support
+ Configure Oracle SCM Cloud modules and maintain configuration workbooks with version control across environments
+ Manage data migration for SCM master and transactional data including items, bills of material, inventory, purchasing, sales orders, and suppliers
+ Oversee reports, integrations, conversions, extensions, and workflows in collaboration with technical teams to ensure functional alignment
+ Design enterprise and supply chain structures aligned with client operating models and governance requirements
+ Facilitate stakeholder workshops, user acceptance testing, and process walkthroughs with business and finance teams
+ Manage scope, risks, issues, and change requests for the SCM workstream and communicate status to program leadership
**Qualifications and Skills**
+ Bachelor's degree in supply chain management, operations management, industrial engineering, business administration, or a related discipline
+ Preferred: Master's degree in business administration, supply chain, or operations management
+ Extensive experience with Oracle ERP Cloud implementations focused on Supply Chain Management modules
+ Strong functional expertise in procurement, sourcing, inventory, costing, manufacturing, planning, and logistics processes
+ Experience designing supply chain enterprise structures and multi-country rollouts
+ Knowledge of supply chain data migration and conversion strategies
+ Experience with Oracle Transactional Business Intelligence (OTBI) and Oracle Analytics Cloud (OAC) reporting for supply chain KPIs
+ Ability to engage executive stakeholders and act as a trusted supply chain advisor
+ Strong workshop facilitation, requirements elicitation, and communication skills
+ Leadership capability in cross-functional program delivery and change management
+ Preferred exposure to Oracle Integration Cloud (OIC) and BI Publisher (BIP) reporting
+ Professional supply chain certifications such as APICS CPIM, CSCP, or CLTD are desirable
\#LI-AL1
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Operation Assistant, Main Treasury
Location:
Kowloon Bay, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 26 Jun 2026
**Job description**
**GCB 8**
We are currently seeking a high caliber professional to join our team as a **Operation Assistant, Main Treasury.**
**In this role you will:**
+ Prepares banknote/coin consignments for branches, local banks and customers. Receives and conduct bulk checks on note/coin pay-in from branches, local banks, corporate customers and Automated Teller Machines.
+ Process bulk cash deposit and withdrawal transactions and input data of cash transactions in the Vault Management system.
+ Handle cash deposits at Cash Processing Centre, including counting and verifying notes and coins, and posting transactions to the system.
+ Mange the handover of cash boxes / coins / flag-day collections to and from cash vehicles, ensuring acknowledgements are checked and signed.
+ Complete other administrative and clerical tasks as required.
**To be successful you will need:**
+ Form 5 level education.
+ Relevant cash-handling experience.
+ Basic computer skills.
+ Strong interpersonal and customer service skills.
When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content " HKG: Do I need any approval to look for internal career opportunities? ".
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
**Opening up a world of opportunity**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Bottom line? We're looking for an **Operation Manager** at **Kimpton Tsim Sha Tsui Hong Kong** comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability, providing full support to Director of Finance & Business Support.
**A little taste of your day-to-day**
Every day is different, but you'll mostly be:
+ Working as an important member of hotel pre-opening team and assisting in building your future finance team and culture.
+ Monitoring and controlling new system implementations including general ledger, property management system, points of sales system, procurement system, to name but a few.
+ Implementing and maintaining high standard accounting practices and procedures as required by InterContinental Hotels Group Policy, USALI, and HKFRS.
+ Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis.
+ Enforcing and maintaining credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.
+ Assisting in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
+ Assisting in ensuring all accounts are reconciled on monthly basis, reviewing and approving those reconciliations.
+ Assisting in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions.
+ Assisting in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records.
+ Working with superior on manpower planning, management needs, preparation and management of the department's budget.
**What we need from you**
+ A minimum of 5 years' work experience in hotel finance, with at least 2 years at managerial role.
+ A higher diploma or above in Accounting, Finance, or a related discipline.
+ Hands-on, responsible, attention to details, possess good analytical mind.
+ Excellent communication skills both internally and externally.
+ Familiarized with Sun Ledger, Oracle Opera PMS and SCM is an advantage.
+ Advanced users in MS Office Excel and Word.
+ Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
**How you create impact**
Your main goal is to manage Customer expectations and to fulfill our Customer Promise.
- To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
- To clarify, negotiate if needed, and formalize operational requirements with our customer.
- To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
- To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
- To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
- To identify operational risks and ensure all relevant parties are informed.
- To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
- To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
- To support set up in our operational systems and process automation.
- To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
- To facilitate development of reports for KPI measurements and monitoring of operational performance.
- To analyze root causes of non-performance and drive internal operational improvements.
- To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
**What we would like you to bring**
Start your day by reviewing your incoming customer requests and potential escalations and follow up on any open topics or pending deliverables. Reply to customer-related questions from our operational colleagues. Look for process improvements and opportunities to extend transparency about customer requirements for our operation through process visualization, process training and structured documentation.
Next, review our operational performance and define corrective actions. Stay in close contact with our Operational - and Customer Care Locations to get an understanding of their needs to manage customer expectations. Consult with our systems experts to identify automation options. During the day, maintain close relationship with the GKAM to ensure a constant exchange of information between commercial and operational customer account management.
**What's in it for you**
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.