What Jobs are available for Operational Management in Hong Kong?

Brand: Hang Seng Bank

Area of Interest: Operations

Location:

Mongkok, Kowloon, HK

Work style: Hybrid Worker

Date: 20 Oct 2025

Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Performance Office (aka CAO), COO Office
CAO provides HASE COO with dedicated, forward thinking, strategic, ad-hoc and operational management support. CAO also leads and coordinates all teams in COO office in driving staff engagement, budget planning & cost management, management information, business administration & non-financial risk & control management & oversight.

Join our dynamic CAO team as an Assistant Operational Management Manager, where you'll play a crucial role in supporting operational management and non-financial risk and control management. Your expertise in data analysis and operational management will drive strategic business management & internal third parties' initiatives and operations.

Principal Responsibilities

• Support with the management of non-financial risk & control to ensure risks managed consistently and effectively across all businesses and functions in line with the agreed risk appetite as well as compliance with policy and local regulatory requirements.
• Prepare comprehensive management reports using advanced data visualization tools and techniques.
• Coordinate initiatives by leveraging data consolidation and analytics.
• Facilitate the review and utilize data analytics to streamline operational processes & controls and enhance efficiency.
• Support the administration of Intra-Group Service Agreement (IGSA) at Bank level, including coordination of regular renewal of IGSAs with various Group entities.
• Assist manager to drive and support administrative and business management in COO Office.
• Assist manager to drive and support the departmental control tasks, administrative and business management in COO Office.

Requirements

• A university degree in business administration, finance, or a related field, or equivalent relevant business experience.
• Deep understanding of risk management process from FLOD perspective.
• Some risk management experience is highly desirable.
• Strong analytical skills with the ability to interpret complex data sets and generate insights.
• Proficiency in data analysis tools & automation tools such as Excel, SQL, PowerApp, and data visualization software (e.g., Tableau, Power BI).
• Excellent communication, presentation, and interpersonal skills to convey data-driven insights effectively.
• Ability to work under pressure with stamina and resilience.
• Proficiency in both spoken and written English and Chinese.
• Great curiosity & growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Job Description

· Oversee operational risk management initiatives, ensuring alignment with organizational objectives and regulatory standards.

· Develop, review, and enhance the risk management framework, policies, and controls, incorporating the company's strategic goals, regulatory requirements, and emerging risk scenarios.

· Lead the collection, investigation, and follow-up of operational risk incidents, performing in-depth data analysis and preparing comprehensive reports.

· Establish, monitor, and regularly review Key Risk Indicators (KRIs) in collaboration with internal stakeholders to ensure effective risk monitoring.

· Prepare and deliver regular and ad-hoc risk management reports to support informed decision-making.

· Provide actionable insights and recommendations on the company's workflows, policies, and procedures to strengthen operational efficiency and risk mitigation.

· Develop, maintain, and update the Business Continuity Plan (BCP) to reflect changes in organizational structure, business processes, and regulatory requirements.

· Perform ad hoc tasks as assigned by the department head or senior management.

Requirement

· Bachelor's degree or higher in Risk Management, Business Administration, Finance, or a related field

· 3 years+ operational risk experience within the financial services industry

· Strong understanding of investment business and SFC regulated activities operations and proficiency in operational risk management tools and methodologies

· Solid knowledge in BCP is highly desirable

· Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely

· Fluency in English and Chinese (including both Cantonese and Mandarin)

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Job No.:

Employment Type: Full time

Departments: Risk Management Department

Job Functions: Risk Management

Job Responsibilities:

• Establish, review, and update operational risk management policies and procedures to align with regulatory requirements and Group standards.
• Implement processes for ongoing monitoring of operational risks, including warning key risk indicators, tracking incidents, analyzing trends, and reporting findings to senior management. Develop dashboards and metrics to communicate risk levels effectively.
• Review and provide risk assessments on new products and business initiatives, ensuring that all operational risks are identified and addressed prior to implementation. This involves collaborating with product development teams to integrate risk management into the product lifecycle.
• Monitor and ensure business / supporting functions provide timely incident reporting and issue resolution.
• Perform regular and ad-hoc risk and control assessments to validate effectiveness of controls and provide recommendations.
• Review the business continuity framework, including the maintenance of the business continuity plan (BCP) and the coordination of regular drill activities.

Job Requirements:

• Bachelor's degree or above in Risk Management, Insurance or a related discipline.
• Around 5-8 years of relevant experience, preferably gained in life insurance or banking operational risk management, or insurance operations
• Professional qualification in accountancy or risk management will be an advantage
• Strong interpersonal skills, with the ability to communicate tactfully and effectively across all levels of staff and business partners.
• Positive mindset, adaptable and proactive working attitude.
• Excellent communication, analytical and writing skills.
• Able to work independently and collaboratively within a team environment.

• Proficient in both spoken & written English & Chinese (Cantonese & Mandarin)

• Proficient in MS Office applications, particularly Excel and PowerPoint.

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary email to

(Data collected will be used for recruitment purpose only.)

About iFAST Financial (HK) Limited:

iFAST Financial (HK) Limited (iFAST Hong Kong) is a subsidiary of iFAST Corporation Ltd., which is listed on Singapore's SGX-ST Mainboard. We are a global digital banking and wealth management Fintech platform providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

Our mission statement is "To help investors around the world invest globally and profitably". We believe in creating a corporate environment that is highly open and receptive. At iFAST Hong Kong, we give our employees sufficient opportunities to shine and excel in their areas of work.

To cater to the expansion, we are looking for a candidate with risk management experience from financial institutions, familiar with the SFC regulatory framework and or pension operational risk. Previous experience in the legal sector would be an advantage.

Internal Title: Executive, Risk Management

Responsibilities:

• Assist in investigating and following up complaints and enquiries relating to online pension platform;
• Assist in routine liaison with local regulators/ SROs, including but not limited to MPFA, SFC, IA and HKEx.
• Assist in routine management/control report preparation.
• Assist in monitoring pension administration processes and controls to ensure compliance with regulatory requirements and service delivery standards;
• Assist in Implementing the risk frameworks and/ or control measures of the Unit Trust/Mutual Fund, Bonds, Stocks, Insurance and Pension business;
• Review policies and procedures to analyse the compliance/operation risks in systems, services, and operations;
• Assist in conducting workflow monitoring to identify possible risk events and provide recommendations to enhance control weaknesses;
• Perform regular and/or ad hoc risk assessment/review, audit, and gap analysis against internal and/or regulatory requirements;
• Assist in preparing management reports on compliance and operation risk related review results;
• Handle ad-hoc projects.

Requirements:

• Degree holder preferably in Risk Management, Economics, Business Administration, Psychology, Law, or other related disciplines;
• Detail-minded and attentive to details;
• Proficient in written and spoken English and Chinese;
• Self-motivated, strong analytical and coordination skills;
• Committed, responsible, and willing to work under pressure;
• Fresh graduates are welcome to apply;

Our offer:

• Career development prospect;
• Attractive remuneration package;
• 5-day working week;
• 21+ days Annual Leave;
• Medical, Dental, Life Insurance;
• Performance bonus and shares;
• Staff discount on Securities Transaction;
• Training, sports allowance.

To find out more about the businesses of iFAST Hong Kong, please visit:

iFAST Central: 

iFAST Global Prestige: 

iFAST Global Markets: 

iFAST ePension Services: 

Our company is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidentiality and be used for the purpose of selection only. Applicants who are not invited for an interview within 10 weeks may consider their applications unsuccessful. The personal data of unsuccessful applicants will be destroyed within 12 months.