What Operations Jobs are in Hong Kong?

The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife's Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Manager, Life Operations Initiatives
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 23 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as an **Manager, Life Operations Initiatives**
**In this role you will:**
+ Ensure effective process efficiency and sufficient control of overall policy administration and undertake other duties as may be required
+ Maintain high quality service standard expected of the HSBC brand to foster long lasting client relationships
+ Continuous supporting life operating systems improvement, procedures and processes streamlining
+ Management oversight of outsourced policy administrative functions
+ Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws.
+ People management
**To be successful you will need:**
+ Solid working experience in life policy administration or insurance operations
+ Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
+ Excellent understanding of quality assurance, control, metrics and continuous improvement
+ Strong analytical skills to understand to translate, simplify and prioritize the requirement as well as root cause analysis for remedial actions / preventive measures.
+ Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organization.
+ Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
+ Ability to work within an environment of different cultures.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Policy Servicing Manager is responsible to provide professional policy servicing support to ensure premium financing arrangement and after sales services can be completed effectively and efficiently
**Position Responsibilities:**
+ Handle undertaking/ assignment on policies with premium financing /pledging arrangement
+ Provide all-round support on after sales services (including policy services and claims) on all high net worth and premium financing policies
+ Facilitate the case issuance with new business team and cashier
+ Deal with banks in related to premium financing issues
+ Work with Legal department to come up the approved assignment document for various banks
+ Handle enquiries from business partners, both internal and external, provide proactive and timely follow-up
+ Prepare cash value letters, handle quarterly cash value statement and annual policy report
+ Maintain and build relationship with distribution channels, underwriters, actuarial, cashier, and L&C department, etc.
+ Share best practice from time to time, support training and briefing to business partners to share the policy servicing/ premium financing tips etc.
+ Assist in ad hoc projects and special arrangement e.g. jumbo cases, change of insured
**Required Qualifications:**
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Assistant Operations Manager, Banking Ops
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 24 Jul 2026
**Job description**
**GCB 6**
We are currently seeking a high calibre professional to join our team as **an Assistant Operations Manager, Banking Ops (10896)** .
**In this role you will:**
+ Manage and monitor the performance of onshore and offshore sites with quality output and service turnaround times and provide coaching as needed including maintaining effective MI to enable ongoing evaluation and work with GSC for future development strategy.
+ Attend Court Affirmation process.
+ Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies).
+ Handling Customer Relations and enquiry.
+ Contribute to the financial control of the department.
+ Manage the Business Recovery Plan, drills and required documentation update.
+ Projects delivery on-time and SMEs released to support change.
**To be successful you will need:**
+ Bilingual (English and Chinese) read and write preferred
+ Lead projects in operations
+ Microsoft Powerpoint and presentation skills
+ Subject Matter Expert on banking account servicing and operations
+ Good capability in coping with large quantity requests and tight deadlines
+ Proactive and self-motivated approach with the ability to work independently
+ Attend incident investigation review and remediation meeting when required
+ Experience dealing with auditors and preparation for audit review
+ Able to work independently with minimum supervision in pursuit of operating and strategic objectives.
+ Expected to drive changes, conduct regular process review to improve operational efficiency, process streamlining, and customer experience strategies.
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
**Job Summary**
This position assists in conducting data gathering and analysis to support the work measurement and operational planning activities of the IE Supervisors. This position compiles data, develops reports and conducts periodic audits. This position participates in time studies and operation improvement activities.
The position also supports daily operational activities while driving efficiency initiatives through the design and development of digital tools and automation solutions in APAC Level. This role combines operational expertise with technical capability to enhance productivity, streamline processes, and support regional operations and enterprise-level system implementation.
**Responsibilities:**
Process Improvement & Automation
+ Identify opportunities to automate manual tasks and improve operational efficiency.
+ Support process improvement and standardization initiatives.
+ Document and maintain process flows and procedures.
Systems & Tools Development
+ Develop and maintain internal tools, dashboards, and workflow solutions.
+ Gather business requirements and translate them into system enhancements.
+ Perform testing, implementation, and user support.
Data Analytics & Reporting
+ Manage Data Loss Prevention (DLP) activities to protect sensitive business and customer information.
+ Maintain process maps and support process improvement initiatives.
+ Develop dashboards and reports to monitor KPIs, SLAs, productivity, and operational performance.
+ Analyze data and provide insights to support business decisions.
+ Support workload analysis, staffing studies, and performance measurement.
Compliance & Operational Excellence
+ Conduct operational audits and process reviews to identify compliance gaps and improvement opportunities.
+ Track audit findings and support corrective action plans.
+ Monitor and verify the effectiveness of process improvements and controls.
Planning & Operational Support
+ Support forecasting, capacity planning, and resource allocation through data analysis.
+ Prepare management reports, SOPs, process documentation, and operational guidelines.
+ Maintain operational reference materials and support governance activities.
Documentation and data maintenance
+ Maintain clear process and system documentation
+ manage user list, and support compliance and internal control alignment
+ Provide user training and guidance
**Qualifications & Requirements (Hong Kong)**
+ Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, Industrial Engineering, or related discipline.
**Experience:**
+ Experience working in multinational organizations with cross-functional exposure and collaboration
+ 2-5 years of experience in process improvement, business analytics, systems support, automation, or application development.
+ Experience in designing and maintaining dashboards, reports, and performance metrics.
+ Experience gathering business requirements and translating them into technical solutions.
+ Strong analytical and problem-solving skills with the ability to improve operational processes through technology.
**Technical Skills**
+ Advanced Microsoft Excel (Power Query, Power Pivot, VBA preferred).
+ Power BI dashboard development and data visualization.
+ SQL for data extraction and analysis.
+ Experience with Microsoft Power Platform (Power Apps, Power Automate).
+ Basic programming knowledge (Python, C#, JavaScript, or similar).
+ Strong proficiency in Excel, including PivotTables, formulas, data modeling, and reporting, with experience handling large datasets.
+ Working experience in Python / VBA (able to independently build automation)
+ Experience in Power BI or similar data visualization tools
+ Knowledge of process mapping and workflow optimization
+ Experience with SQL / APIs is an advantage
+ strong communication skills and stakeholder management
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.

The Assistant Manager/ Manager plays a pivotal role in delivering a seamless, high-touch experience to HNW clients. The role requires strong coordination, attention to detail, and a client-first mindset to support complex and high-value cases.
Position Responsibilities:
+ Serve as the primary point of contact for business partners and distribution channels, ensuring timely, accurate, and high‑quality service delivery.
+ Act as a single point of contact for new business and trust‑related cases, managing the end‑to‑end process from application submission through policy issuance.
+ Coordinate with business partners, internal operations, HNW underwriters, L&C team, New Business team, and cashier to ensure smooth case progression and timely resolution of issues.
+ Collect, review, and validate client information and documentation, ensuring all policy and trust-related submissions are complete, accurate, and compliant with internal requirements.
+ Facilitate case issuance, including close follow-up on underwriting requirements and APS reports with clinics.
+ Provide case management and administrative support, such as maintaining sales progress reports and monitoring pipeline status.
+ Handle internal and external enquiries professionally, providing proactive communication and timely follow-up.
+ Act as a key liaison for trust-related matters, supporting preliminary case review, trust structure assessment, and handling of trust documentation.
+ Share best practices and support training sessions or briefings for business partners on case management and new business processes.
+ Participate in process improvement initiatives and support ad hoc projects as assigned.
Required Qualifications:
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
When you join our team:
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Manager, Funds and Discretionary Services - Private Banking Operations
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Private Banking
Closing Date: Hybrid Worker
Date: 10 Jul 2026
**Job description**
**GCB 6**
We are currently seeking a high calibre professional to join our team as **Manager** .
**In this role you will:**
+ Support end to end process for Discretionary Mandate Opening/Maintenance/Termination Services including parameter set up/update, Fund transfer activities including top-up, redemption and income distribution, fee booking, trailer/placement fee handling, monthly reporting preparation
+ Collaborating with Team Manager to provide constructive feedback on team performance
+ Manage and assist Team Manager to supervise a team to provide operational support and services for discretionary account services
+ Assist the development and implementation of initiatives to enhance service quality and operational efficiency
+ Good planning and managing projects aimed at achieving system enhancement/new product launched
+ Manage the day-to-day operations to ensure the accuracy for maintaining high standard of customer service delivery
+ Monitor reconciliation breaks to ensure no discrepancy of booking
+ Recommend improvement of the operations workflow for process streamline and effectiveness
+ Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
+ Prepare investigation reports including operational incident report for management review and approval
+ Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
+ Monitor workflow of team members to ensure resources are allocated appropriately.
+ Provide guidance and training to team members to enhance their operations knowledge and competency
**To be successful you will need:**
+ Excellent knowledge of the mandate operation and banking products across all related asset classes
+ Solid experience for discretionary account services
+ Strong numerical skills
+ Good problem-solving skills
+ Ability to meet tight deadlines
+ Strong team player
+ Good interpersonal relationships and communication skills with proficiency in English and Chinese
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

The Director, Operations Risk Management of Global Wealth and Asset Management, will be responsible for assisting the COO Asia with the mandate to design, implement and execute an effective risk control self-assessments program, and with overseeing operational risk mitigation activities, within a division of the Global Wealth and Asset Management business.
The ideal candidate will have expertise in the asset management industry across various asset classes relevant to the division they support, which may include fixed income, equities, real estate, private debt, mortgages, derivatives, with knowledge of various vehicle types such as separate accounts, mutual funds and ETFs. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.
**Position Responsibilities:**
+ Support activities to facilitate the effective implementation of the Risk Control Self Assessments framework in a Global Wealth & Asset Management division. This will include the following:
+ Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
+ Contribute to the development of Key Risk Indicators to track identified risks
+ Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis
+ Support change management; for new products, business initiatives and strategies and assess impact on the division's risk profile.
+ Develop close partnerships and provide value-added collaboration with business
+ and functional leaders
+ Work coverage is Asia Regional among 7+ countries. Travel will be needed to local offices.
+ Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization.
**Required Qualifications:**
+ A seasoned risk professional with a minimum 5 years of risk management, investment management and/or audit experience
+ Strong working knowledge of the wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions'
+ Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events)
+ A strong moral compass and a commitment to high ethical standards
+ Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions
+ Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines,
+ A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action
+ Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues
+ Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions
+ Excellent verbal and written communication skills, including ability to articulate complex technical issues
+ Fluency in English and Chinese (Mandarin) preferred
+ Must be willing to travel frequently across 8+ Asia Countries
+ Experience in interacting with senior stakeholders and teams across multiple countries
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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**Modalidades de Trabajo**
Híbrido

Regional Head of GDTA Operations
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 17 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Markets is part of our HSBC Corporate and Institutional Banking division, a markets-led, financing-focused business that provides investment and financial solutions. Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in 58 countries and territories. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.
We are currently seeking a high caliber professional to join our team as **Regional Head of GDTA Operations.**
**Why join us?**
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join Securities Services and experience the possibilities. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. HSBC Markets and Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, transfer Agency, global custody, corporate trust and loan agency and sub-custody settlement and services to the international asset management industry.
Securities Services provides an extensive and comprehensive Global Distribution Support and Transfer Agency (GDTA) product suite, underpinned by an established global operating model, servicing over 885,000 investors in 152 countries. The service covers full registrar and distributor support models as well as local client servicing and is targeted towards investment managers, distributors and investors globally with support across different time zones.
**The Opportunity:**
+ Responsible for the end-to-end management of the Transfer Agency BAU Operations across Asia and MENAT locations
+ Responsible for the complete delivery of services offered by the Operational Transfer Agency Teams, as per KPIs and SLA's agreed with clients
+ Ensure Onshore and Global Service center (GSC) teams are working as "One team" in a collaborative, consistent, stable and efficient manner.
+ Act as the escalation point for any Asia and MENAT GDTA BAU related matters managing clients, stakeholders and staff
+ Ensure alignment to MSS Operations and GDTA Objectives and vision in line with Global operating model
**Principal Accountabilities:**
**Impact on the Business**
+ Key role for the delivery of a cohesive service to clients and their investors.
+ Responsible for the management of service teams across multiple product lines.
+ Responsible for the management of a TA model that fulfills client expectations whilst achieving efficiency and control objectives.
+ Responsible for ensuring that new product, client or Group initiatives are supported and implemented in an efficient, controlled and scalable manner.
+ Ensure accuracy and quality in all aspects cash processing, reconciliations, AML controls in a manner
**Typical KPIs and Targets**
+ Consistent high level of support across the TA department to ensure quality end to end service.
+ Co-ordination with other business areas to ensure high quality customer service.
+ Proactive risk management approach in line with company standards.
**Leadership & Teamwork**
+ Alignment to the overall vision and objectives for GDTA globally and MSS Operations
+ Work with Global Service Centers (GSCs) as an extension of onshore teams and create an environment of one team
+ Ensure strong day-to-day management, ongoing cross training and development of people in the team.
+ Ensure succession plans in place and strong career development focus for all those within the team.
+ Continuous reinforcement of internal and external customer quality service focus amongst the team, whilst ensuring that service delivery is controlled, scalable and efficient.
+ Maintain a process of continual review of the department to enhance efficiency, reduce costs, improve controls and processes, advance automation.
**Typical KPIs and Targets**
+ Ongoing feedback and development of TA management team.
+ Responsible for right outcomes from GSCs by ensuring the operating model is optimum
+ Maintain strong service culture within the team.
+ Ensure high standard of training and competence of team members at various levels, managing any non-performance effectively
+ Develop commercial awareness amongst the management team.
+ Maintain strong ownership culture by the management team of the financials and business overall.
**Operational Effectiveness & Control**
+ Ensure procedures, client Operations guides and other internal supporting documentation is up to date.
+ Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs.
+ Ensure robust MIS is in place to allow for review of departmental performance, trend analysis and optimum allocation of resources.
+ Use MIS to ensure that service and control levels are being maintained and any shortfalls or issues are being escalated and resolved timely to ensure that client's requirements are being met, errors are reduced and risk is managed.
+ Take a risk based approach where appropriate in achieving objectives and alignment within GDTA Operations globally
+ Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
**Typical KPIs and Targets**
+ Ensure all procedures are documented and available for team members.
+ Ensure team member awareness and usage of group policies, regarding data protection, complaints, FIMs etc.
+ Audit points and issues addressed in a timely and appropriate manner.
+ Achieve satisfactory Audit with no repeat recommendations.
**Management of Risk:**
The jobholder will also continually reassess the operational, people and resilient risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls:**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with the Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
**Role Dimensions**
+ HK TA (other locations have local MSS Ops reporting lines) - 20-30
Guidance and Authority
+ The jobholder report functionally to the Global Head of Transfer Agency
**Headcount reporting to this role: 20**
**What you will need to succeed in the role:**
+ Significant experience in the financial services industry with solid and significant management experience.
+ Leadership ability to manage teams, clients and stakeholders will be key
+ Strong knowledge of Securities Services business with focus on Transfer Agency will be desired
+ Prior experience with working with offshore teams supporting a global operating model will be an advantage
+ Degree level education. Professional qualification or membership of a professional body relevant to the position.
+ Demonstration of control understanding and risk management approach.
+ Demonstration of strong industry knowledge is essential.
+ Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.
+ Strong communication skills with the ability to manage clients and stakeholders
+ Ability to drive change and laser focus on delivering tangible outcomes will be essential
**You'll achieve more at HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.