2 169 Operations jobs in Hong Kong

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job

You will:

• Lead and inspire cross-functional teams by fostering a culture of continuous improvement and accountability, ensuring alignment with organisational objectives
• Establish and oversee governance frameworks that enforce compliance with procurement policies and procedures, while promoting ethical practices across departments
• Drive the development and implementation of standard operating procedures and templates to streamline processes and enhance operational efficiency
• Champion regular reviews and audits to ensure adherence to established processes, facilitating the identification of non-conformance and promoting best practices
• Strategically manage risks by establishing a comprehensive risk management framework, guiding teams in proactive identification and mitigation of potential issues
• Mentor and develop team members, providing guidance and support to enhance their skills and drive professional growth within the organisation
• Cultivate strong relationships with key stakeholders, representing the organisation in internal and external communications to ensure collaborative alignment
• Oversee project management for strategic transformation initiatives, ensuring effective execution of process improvements and driving organisational change

About You

You should have:

• Bachelor's degree in Procurement, Business Administration, Supply Chain, Information Technology, or a related field
• Professional qualification or corporate membership in a recognised professional institute (e.g., CIPS, HKIS, RICS) is preferred
• Minimum of 12-15 years of relevant experience in procurement, business administration, or a related field
• Proven experience in leading business improvement projects across functions

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Date Posted:

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong

Job Title

Senior Engineer, Process Improvement

General scope of work:

The Senior Engineer, Process Improvement will play a critical role in enhancing the operational efficiency of the Service Field. The role focuses on analyzing operational data, identifying inefficiencies, and implementing strategies to reduce costs, improve resource utilization, and elevate service quality. The successful candidate will collaborate with maintenance, supply chain, and Service Field Operation to drive data-driven improvements and support the company's strategic objectives.

Job responsibilities:

1. Data Analysis and Reporting:

2. Analyze operational data (e.g., maintenance schedules, downtime reports, resource usage) to identify trends, bottlenecks, and opportunities for improvement.

3. Develop and maintain performance dashboards to track key metrics such as response times, cost per maintenance, and resource utilization.

4. Prepare regular reports for management to support strategic decision-making.

5. Process Optimization:

6. Conduct process audits to identify inefficiencies in elevator maintenance, inventory management, and workforce allocation.

7. Propose and implement process improvements to reduce operational costs and enhance service reliability.
8. Collaborate with maintenance teams to optimize scheduling and reduce elevator

downtime.

1. Cost Reduction Initiatives:

2. Identify cost-saving opportunities in areas such as spare parts inventory, labor allocation, and energy usage.

3. Work with procurement to streamline supply chain processes and negotiate better terms with suppliers.

4. Cross-Functional Collaboration:

5. Partner with maintenance, customer service, and finance teams to align operational strategies with company goals.

6. Support the implementation of new technologies or systems to enhance operational efficiency.

Job requirements:

• Education: Bachelor's degree in business administration, Operations Management, Data Analytics, Engineering, or a related field.
• Six Sigma Green/Black Belt certification is advantageous
• Experience: Minimum of 2–5 years of experience in operations analysis, process improvement, or a related role.
• Experience in the elevator industry, facilities management, or a related technical field is an advantage.
• Proficiency in data analysis tools (e.g., Excel, Power BI) and ERP systems.
• Familiarity with elevator maintenance processes or mechanical systems is a plus.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Language: Fluency in English and Cantonese; Mandarin is an advantage.

What's In it For Me / Benefits (adjust for local regulations)

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

We offer you remuneration in accordance with local standards plus:

Customize for local benefits here including vacation and bonuses

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click

here

.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Senior Manager, Process improvement — The Hong Kong Jockey Club

The Hong Kong Jockey Club IT Division is a vibrant community of professionals working across Hong Kong and Shenzhen. We design, build, and operate the technology that powers the Club, delivering services that support hospitality, racing and wagering operations, and driving business growth through new products and services. We are committed to safeguarding the Club by protecting it from external threats and providing a secure, resilient technological environment.

The Department The IT Change Department ensures successful delivery of IT change initiatives, supported by the IT Change Management Office (CMO) to ensure efficiency and effectiveness. Key responsibilities include Change Initiative Delivery, Change Management Office, Quality Assurance, Release Management, Portfolio Management, and PDLC Governance.

• Process Analysis: Conduct thorough analyses of existing processes to identify inefficiencies and areas for improvement
• Methodology Implementation: Apply Lean, Six Sigma, and other optimization methodologies to streamline operations and reduce waste
• Collaboration: Work closely with cross-functional teams to facilitate process improvement workshops and training sessions
• Project Management: Lead and manage optimization projects from inception to completion, ensuring timely delivery and adherence to quality standards
• Data Analysis: Utilize data analytics tools to track process performance and measure the impact of optimization initiatives
• Documentation: Create and maintain comprehensive documentation of processes, improvements, and best practices
• Stakeholder Engagement: Communicate findings and recommendations to stakeholders at all levels, fostering a culture of continuous improvement

• Degree in Management, Business Analytics, or equivalent
• Minimum of 8 years proven experience in process optimization or a similar role
• Stakeholder Management, Process Improvement, Process optimization, Communication Skills, Strong analytical and problem-solving skills
• Lean Six Sigma Green Belt/Black Belt certification or equivalent is highly desirable
• Proficiency in process mapping and data analysis tools (e.g., Excel, Tableau)
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Proficiency in English (written and spoken) is mandatory
• Proficiency in spoken Chinese (Cantonese and Putonghua) is advantageous
• Strong sense of ownership and accountability
• Excellent organizational and time management skills

The level of appointment will be commensurate with qualification and experience.

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Fotomax (F.E.) Ltd. (a subsidiary company for China-Hongkong Photo Product Holdings Limited (Stock Code: is reputable chain store specialized in photo finishing services and provides wide range of imaging products. Owing to rapid business expansion, we are now looking for a dynamic individual to perform the following duties:

Operations Manager/Assistant Operations Manager- Theme Park (HKDL)

Responsibilities :

• Oversee daily park operations, including ride safety, attraction management, guest services, and facilities maintenance.
• Lead, train and motivate photography staff, ensuring excellent customer service and adherence to safety procedures.
• Ensure high-quality guest interactions, handle escalations, and implement strategies to enhance customer satisfaction.
• Manage operational budgets, control costs, and optimize resource allocation.
• Collaborate on special events, promotions, and seasonal to drive attendance and engagement.
• Monitor operational KPIs, analyze data, and prepare reports for senior management to inform decision making.

Requirements :

• Degree Holder (preferably in Hospitality and Servicing)
• 3-5 years solid operations experience. Proven experience in theme park, entertainment or hospitality operations
• Strong abilities to lead, manage and motivate teams
• Flexibility to work irregular hours, including weekends and holidays
• Good command of both spoken and written English and Chinese
• Candidates with less experience will be considered as Assistant Operation Manager

We offer competitive salary with fringe benefits and promotion prospect to the right candidates. Interested parties please send your detailed CV with expected salary by clicking "APPLY NOW". For our Company details, please visit web site

Scope of Responsibilities:

·    Manage Insurance's operation systems and related functionalities to improve the operating efficiency

·    Prepare document for new business team to handle clients' enquiries

·    Coordinate with new business team to follow underwriting case

·    Handle CS hotline and e-mail enquiries

·    Manage on-going monitoring sector of the team

·    Coordinate with key business, legal and compliance representatives to ensure that all associated products and services are appropriately designed and controlled

·    Assist the team members in handling administrative works and generate business proposals

·    Handle any ad hoc duties as assigned

Skills & Qualifications:

·    Bachelor Degree major in Business Administration or other related discipline

·    Holder of other relevant Professional Qualification (IIQE 1, 3, 5) is a MUST

·    Minimum of 3-5 years of experience in insurance industry

·    Customer focused with positive attitude, attentive to details, independent and able to work under pressure

·    Proficient in both spoken and written English and Chinese (including Putonghua)

·    Candidates with less experience and qualifications will be considered as Assistant Operations Manager

If you are ready to challenge yourself in a performance-driven and dynamic culture that recognizes and rewards talent, we would like to meet you.  We are an equal opportunity employer.  Our application process is completely secure and confidential. When you submit your credentials, we will review your application, examine your qualifications.  We will contact you to pursue a conversation if your background and skills align with our firm's needs.

Fotomax (F.E.) Ltd. (a subsidiary company for China-Hongkong Photo Product Holdings Limited (Stock Code: is reputable chain store specialized in photo finishing services and provides wide range of imaging products. Owing to rapid business expansion, we are now looking for a dynamic individual to perform the following duties:

Operations Manager/Assistant Operations Manager- Theme Park (HKDL)

Responsibilities :

Oversee daily park operations, including ride safety, attraction management, guest services, and facilities maintenance.

Lead, train and motivate photography staff, ensuring excellent customer service and adherence to safety procedures.

Ensure high-quality guest interactions, handle escalations, and implement strategies to enhance customer satisfaction.

Manage operational budgets, control costs, and optimize resource allocation.

Collaborate on special events, promotions, and seasonal to drive attendance and engagement.

Monitor operational KPIs, analyze data, and prepare reports for senior management to inform decision making.

Requirements :

Degree Holder (preferably in Hospitality and Servicing)

3-5 years solid operations experience. Proven experience in theme park, entertainment or hospitality operations

Strong abilities to lead, manage and motivate teams

Flexibility to work irregular hours, including weekends and holidays

Good command of both spoken and written English and Chinese

Candidates with less experience will be considered as Assistant Operation Manager

We offer competitive salary with fringe benefits and promotion prospect to the right candidates. Interested parties please send your detailed CV with expected salary by clicking "APPLY NOW". For our Company details, please visit web site

Join to apply for the Operations Manager role at Newland Chase

Operation Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across the team.

• Oversee daily operational activity to maximize resource utilization, staffing productivity, and customer service quality.
• Maintain established standards of work, data accuracy, and quality expectations.
• Monitor productivity and deliver employee performance through various statistical and reporting methods; conduct performance reviews in adherence to schedule.
• Serve as escalation point for resolution of client complaints.
• Review calls and monitor trends based on queries, calls, and issues; use appropriate tools to make recommendations on improving service quality.
• Develop and maintain deep content knowledge on CIBT’s business process to complete orders, maximize system capabilities and steward policy and procedure within the team.
• Create and maintain schedules based on actionable analytics.
• Support the training, coaching and mentorship of team members.
• Facilitate team meetings and cascading messaging to ensure effective communications and appropriate knowledge transfer.
• Additional responsibilities as determined and assigned.

• Minimum of 7 years’ experience in a Customer Service or Sales Customer Service capacity.
• Minimum of 2 – 3 years’ experience as a direct supervisor providing management and leadership.
• Prior experience successfully managing call center(s)/campaigns.
• Strategic mindset and ability to drive projects forward amidst shifting priorities, situations and goals.
• Strong project management and organizational skills; proven track record of high productivity in deadline sensitive environment.
• Ability to develop and manage analytics and report on trends and metrics.
• Strong written and verbal communication skills; excellent presentation and meeting facilitation skills.
• Commitment to data security and integrity, information accuracy, and attention to detail.
• Experience and aptitude with Microsoft Office Suite.

• Office environment: exposure to computer screens, working closely with others in an open office environment.
• Will need to come into the office every day the first 3 months and then 3 times per week.
• Occasional travel will be necessary for training and management events.

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients on each and every engagement.

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

• Mid-Senior level

• Full-time

• Management and Customer Service

• Travel Arrangements
• Business Consulting and Services
• Consumer Services

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