What Jobs are available for Operations Administrator in Hong Kong?

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it's the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview Of Role
As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements. To form this delivery team, WPS are seeking to hire a team of administrators who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.

Duties, Responsibilities & Person Specification
REQUIREMENT
Based in the Hong Kong Support Hub office, the Support Operations Administrator will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team. The individual must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.

REPORTING
The role will report to the Team Manager of the Global Support Team and will work closely with the Global Workforce Manager.

Job Duties
Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.

• To deliver processes within Service Level Agreements, to the accuracy and standards required.
• Update records on any discrepancies found during filings.
• Archive financial documentation and update accounting databases and systems.
• Manage data in spreadsheets and reports.
• Carry out clerical duties – such as preparing certificates and letters for clients.
• Manage daily correspondence via mailboxes from internal and external customers, within the required SLA.
• Complete all administrative processes and procedures in adherence to WPS standards and policy.
• Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
• Verify and update systems comparing them to source documents, transferring data to digital filing systems.
• Build and maintain strong relationships across WPS jurisdictions and divisions.
• Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
• Generating periodic reports, as and when required.
• Performing other relevant tasks, in line with business needs, as and when required.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER KNOWLEDGE

• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint
• MS Teams
• SharePoint
• Experience of ViewPoint is desirable

Education, Skills & Experience
EDUCATION and/or EXPERIENCE

• The individual must hold an undergraduate degree.
• Experience with registered office services, corporate administration and governance, regulatory compliance support and fiduciary services is beneficial to the role, but not essential.
• Experience of working with Service Level Agreements and deadlines.

Personal Qualities / Skills

• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task.
• A focus on delivery and results is essential for success.
• A clear desire to drive change that consistently improves performance, services and outcomes.
• Interest in the industry and market trends.
• Ability to meet strict deadlines and operate on their own initiative.
• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team.
• Highly trust worthy with the ability to operate with strictest of confidentiality.
• Excellent interpersonal skills.
• Excellent written and verbal communications skills in Chinese & English.

Special Requirements

• Ability and willingness to occasionally work outside normal working hours/days when requested.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.

Sales Administration:

• Create, prepare, and issue quotations, invoices, and credit notes for new and existing customers using systems like Zoho and Xero.
• Draft and manage all renewal quotations for annual fees, including SaaS, support plans, and other recurring services.
• Maintain and update customer accounts, leads, and sales deals within the Zoho CRM system.
• Prepare and manage sales-related documents such as Non-Disclosure Agreements and customer contracts.
• Assist in updating and maintaining internal documents like product lists and staff contact information.

Financial Administration:

• Manage accounts payable by recording bills and settling payments using Xero.
• Maintain organized digital records by uploading all financial documents—including quotes, invoices, and bank slips—to SharePoint on a daily basis.
• Keep financial spreadsheets for Accounts Receivable, Accounts Payable, and vendor records updated.
• Monitor and track outstanding customers payments, sending reminders and notifying the sales team as needed.
• Handle ad-hoc financial tasks, such as assisting with vendor registration for tenders and managing contract renewals.

Operations and Coordination:

• Coordinate with vendors for equipment repairs by managing quotations and communicating approvals after payment confirmation.
• Handle stock management, which includes ordering from suppliers, labeling products, and preparing them for the Operations Manager.
• Track and document the start and end dates for all annual customer fees in coordination with the Customer Service team.

Qualifications and Required Skills:

• Proven experience in a role involving sales administration, finance, or operations coordination.
• Proficiency with Xero accounting software is required.
• Experience using a CRM platform; specific experience with Zoho is highly advantageous.
• Strong competency in Microsoft Office Suite, particularly with Excel and SharePoint for data management and documentation.
• Exceptional attention to detail and a high degree of accuracy in data entry and document preparation.
• Excellent organizational and time-management skills, with a demonstrated ability to prioritize and handle multiple tasks effectively.
• Proficiency in written and spoken Cantonese and English
• Strong interpersonal and communication skills for effective collaboration with internal teams (Sales, Finance, Technical Support) and external vendors.

Core Key Responsibilities / Accountabilities

• Maintain accurate customer information in both existing systems
• Leading another customer care colleagues to handle customer complain, try to satisfy and fulfill customer requirement, to ensure relevant customers acknowledge, understanding company progressing of rectify action or investigation result pro-actively, also assist to communicate with colleagues to ensure all customer problems have been forwarded to relevant departments and response was sent to customer's property.
• Leading another customer care colleagues to maintain/ verification with accurate customers (external) on billing amount/ information / billing address / installation address/contact information, once it has been agreed and confirmed by customer or / from management written
• Leading another customer care colleagues to communicate with immediate sales person / sale manager / if any needs, missing / doubt in renewal contract terms.

To communicate/system updates with correct instruction / service terms according to the renewal contract requirement, make sure everyone is following the company policy / ISO requirements

• Approach customers 3's month in advance for service contract renewal with aim to enhance customer satisfaction and retention
• Provide monthly statistic report to management review / analysis (such as service contract renewal figure, quotation figure, DLP expiration renewal figure)
• Observe the environmental, health and safety policy and regulations

Requirements

• Form 5 /DSE or above
• At least 5 years work experience in customer service field
• Good communication skills and telephone manner; sound customer service skills
• Proficient in both spoken and written in Chinese and English
• Adpt in general computer system operation and/or call centre telephone system operation
• Patient and responsive, empathetic and customer-oriented, work-to-detail, responsible and reliable
• More experience will consider as Senior Operations Administrator

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it's the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview of role

As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements.  To support this delivery team, WPS are seeking to hire a Senior Support Operations Administrator who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.

Requirements

Based in the Hong Kong Support Hub office, the Senior Support Operations Administrators will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team.  The individuals must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.

Reporting

The role will report to the Team Manager of the Global Support Team and will work closely with the Global Workforce Manager.

Duties, Responsibilities & Person Specification

• Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.
• To deliver processes within Service Level Agreements, to the accuracy and standards required.
• To support quality assurance of the team through checking work items completed against agreed criteria.
• To analyse quality data and create training/coaching materials to support the team on the back of findings.
• Assist Team Manager with process onboarding
• Archive financial documentation and update accounting databases and systems.
• Manage data in spreadsheets and reports.
• Carry out clerical duties – such as preparing certificates and letters for clients.
• Complete all administrative processes and procedures in adherence to WPS standards and policy.
• Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
• Verify and update systems comparing them to source documents, transferring data to digital filing systems.
• Build and maintain strong relationships across WPS jurisdictions and divisions.
• Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
• Performing other relevant tasks, in line with business needs, as and when required.

Education, Skills & Experience

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Knowledge

• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint

• MS Teams

• SharePoint

• Experience of ViewPoint is desirable

Education and/or Experience

• The individual must hold an undergraduate degree

• At least 2 years solid relevant working experience in Offshore registered office services provider

• Experience of working with Service Level Agreements and deadlines.

Personal Qualities / Skills

• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task

• A focus on delivery and results is essential for success

• A clear desire to drive change that consistently improves performance, services and outcomes

• Highly trust worthy with the ability to operate with strictest of confidentiality

• Interest in the industry and market trends

• Ability to meet strict deadlines and operate on their own initiative

• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team

• Excellent interpersonal skills

• Excellent written and verbal communications skills in Chinese & English

Special Requirements

• Ability and willingness to occasionally work outside normal working hours/days when requested.

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it's the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview Of Role
As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements. To support this delivery team, WPS are seeking to hire a Senior Support Operations Administrator who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.

Requirements
Based in the Hong Kong Support Hub office, the Senior Support Operations Administrators will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team. The individuals must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.

Reporting
The role will report to the Team Manager of the Global Support Team and will work closely with the Global Workforce Manager.

Duties, Responsibilities & Person Specification

• Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.
• To deliver processes within Service Level Agreements, to the accuracy and standards required.
• To support quality assurance of the team through checking work items completed against agreed criteria.
• To analyse quality data and create training/coaching materials to support the team on the back of findings.
• Assist Team Manager with process onboarding
• Archive financial documentation and update accounting databases and systems.
• Manage data in spreadsheets and reports.
• Carry out clerical duties – such as preparing certificates and letters for clients.
• Complete all administrative processes and procedures in adherence to WPS standards and policy.
• Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
• Verify and update systems comparing them to source documents, transferring data to digital filing systems.
• Build and maintain strong relationships across WPS jurisdictions and divisions.
• Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
• Performing other relevant tasks, in line with business needs, as and when required.

Qualifications
Education, Skills & Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Knowledge

• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint
• MS Teams
• SharePoint
• Experience of ViewPoint is desirable

Education And/or Experience

• The individual must hold an undergraduate degree
• At least 2 years solid relevant working experience in Offshore registered office services provider
• Experience of working with Service Level Agreements and deadlines.

Personal Qualities / Skills

• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task
• A focus on delivery and results is essential for success
• A clear desire to drive change that consistently improves performance, services and outcomes
• Highly trust worthy with the ability to operate with strictest of confidentiality
• Interest in the industry and market trends
• Ability to meet strict deadlines and operate on their own initiative
• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team
• Excellent interpersonal skills
• Excellent written and verbal communications skills in Chinese & English

Special Requirements

• Ability and willingness to occasionally work outside normal working hours/days when requested.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.

Responsibilities:

• Manage client data and maintain proper, relevant and up-to-date filing system
• Timely and accurately processing of regular reports
• Liaise with internal staff and external parties for daily operations
• Oversee tracking and file management to ensure efficient record-keeping.
• Maintain data flow using company systems and analytical tools.
• Provide operational support and assist with various tasks as needed.

Qualifications:

• Higher diploma or above in Business Administration, Communications, or Insurance related field is preferred.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills in both English and Chinese.
• Demonstrated ability to identify and resolve operational challenges efficiently.
• Accuracy and thoroughness in data management and record-keeping.
• Flexibility to handle changing priorities and requirements.
• Immediately available is highly preferred

With drive and agility, we transform.

You can enjoy:

• Competitive salary
• Friendly working environment with dynamic and talented team members
• Smart and casual attire
• Learning and development opportunities
• Convenient office located near Quarry Bay MTR station

A typical day in this role

• Conduct research on the latest trends to assist data entry in media content
• Accurately insert/ migrate data into various databases and systems
• Organize and maintain timely data records
• Assist in the preparation of regular reports and ad-ho tasks

About you

• Higher Diploma or above, current university student is also welcomed
• Interested in lifestyle digital products
• Strong knowledge of current trends in popular culture
• Strong attention to detail and ability to work independently
• Proficiency in Microsoft Office, including Word and Excel
• Good/ basic image editing skills
• Strong verbal and written communication skills in Chinese & English

工作類型: 兼職

薪酬: $50.00至$70.00(每小時)

Work Location: 親身到場

Sime Darby Managing Agency (Hong Kong) Limited ("SDMA") is the sole insurance agency operation in Sime Darby Insurance Services Group. Formerly known as Sime Managing Agency Limited, SDMA has commenced its operations since 1966. Backed by its over 45 years' experience in Hong Kong, its underwriting authority and a team of committed agents and customers services representatives, SDMA provides professional insurance consultation, especially in the Motor Insurance sector, to more than several ten thousands customers with the supports from 4 registered insurers which have strong financial background and sound reputations.

You'll be Bringing these Values to us…

• Perform data entry and document filing
• Provide clerical and administrative support to the department on daily operations
• Deliver quality customer service
• Execute other assignments as appointed by the supervisor

You'll be a Great Talent, if you are/have…

• Pass of 5 subjects in DSE or HKCEE, including Chinese Language, English Language and Mathematics
• 1 year or above of working experience
• IIQE qualification is preferred, passion in attaining the qualification will also be considered
• Proficiency in PC applications
• Fresh Graduates will be considered

You'll Enjoy……

• Five-day Work Week
• Double Pay
• Other Holidays, e.g. Birthday Leave
• Medical and Life Insurance

You'll be Working in……

• To Kwa Wan, close to MTR

We offer a competitive remuneration package including double pay salary, company medical scheme and excellent career development opportunities to the right candidate. Interested parties please send your full resume quoting job reference number with present and expected salary and date of availability via e-mail to 

For more information about us, please visit our website:

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.

A member of Sime Group

About the Company
: Catalyst Brands brings together Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, Nautica and JCPenney, creating an unmatched portfolio of iconic retail banners that celebrate the essence of American style. For more information about our company and business, please visit our website at:

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About the Role
: To provide administrative and data entry support to our International Sourcing Office. This role is essential in ensuring accurate documentation and smooth operational flow across merchandising functions.

Responsibilities:

• Perform accurate data entry and maintain records in internal systems
• Log and organize files, compile data, and assist in contract preparation
• Support merchandising teams with sample shipments and tracking
• Assist in daily operational tasks, including documentation and coordination with vendors
• Liaise with internal departments to ensure timely and accurate information flow

Qualifications:

• High school diploma or above; post-secondary education in business or administration is a plus
• Prior experience in data entry or administrative support is an advantage
• Familiarity with sourcing or merchandising operations is a plus
• Experience in shipping or logistics is preferred
• Proficiency in written and spoken English, Cantonese and Mandarin
• Proficient in MS Office - Word, Excel, and PowerPoint
• Strong attention to detail, organizational skills, and ability to manage multiple tasks under tight deadlines

Please send your full resume with current and expected salary to "Apply". Personal data collected will be used for recruitment purpose only and we regret that only shortlisted candidates will be notified.