What Jobs are available for Operations Agent in Hong Kong?

Work Location: DHL Central Asia Hub

(A shuttle bus service is available for transportation between Tung Chung MTR station and office)

Responsibilities:

As an Operations Support Agent at DHL Central Asia Hub, you will report directly to the Network Control Group Supervisor, Operations Support. Your main responsibility will be to collaborate closely with the operations team, providing essential clerical and documentation support for shipments entering and exiting the Central Asia Hub.

• Execute flight movement alerts, transmit shipment information, and prepare necessary flight documentation.
• Address and follow up on non-conforming shipments within the network, ensuring timely resolution.
• Coordinate and conduct warehouse searches in response to network trace requests.
• Print shipment manifests for shipment lodgement purposes.
• Prepare and handle documentation related to Dangerous Goods and Lithium batteries.
• Register, maintain, and diligently track trace requests in the DHL application, aiming to resolve Lost and Found shipments.

This role requires keen attention to detail, strong organizational skills, and the ability to work effectively within a fast-paced operational environment. By joining our team, you will play a crucial role in supporting smooth operations and ensuring the efficient handling of shipments at the DHL Central Asia Hub.

Requirements:

• Secondary education with a minimum of 2 years of clerical or operations support experience.
• Previous work experience in warehousing, distribution centers, logistics, freight forwarding, or airport operations will be advantageous.
• Proficient in spoken English and Cantonese, demonstrating fair command of both languages.
• Strong PC skills, with hands-on experience using relevant software and applications.
• Detail-oriented, with a patient and customer service-oriented mindset.
• Willingness to work on 24-hour shift duties, ensuring availability for round-the-clock operations.

Application:

To apply for this position, please click on the "Quick Apply" button to submit your application, including your expected salary through our online platform.

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (the "Policy") at

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.

(25007BL)

Hong Kong, SAR China-Hong Kong-Hong Kong | Full-time | Permanent | Third Shift

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS

Working Location: Chek Lap Kok

Reporting to the NCG Supervisor, Operations Support, you will liaise and work closely with the operations team in order to provide clerical and documentation support of shipments entering and exiting the Central Asia Hub

• Execute flight movement alerts, transmit shipment information and prepare flight documentations
• Rectify and follow up on network on non-conforming shipments.
• Conduct and coordinate warehouse searches generated by network trace requests
• Print shipment manifest for shipment lodgement
• Prepare and handle the documentation for Dangerous Goods and Lithium battery
• Register, maintain and follow the trace in DHL application to resolve the Lost and Found shipment

YOUR PROFILE

Requirements:

• Secondary education with at least 2 years clerical or operations support experience
• Previous work experience related to warehousing, distribution center, logistics, freight forwarding and airport operations is an advantage
• Fair command of spoken English and Cantonese
• Hands-on PC skills
• Hardworking, attentive to details, patient with customer service sense
• Willing to work on 24-hour shift duties

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now

We look forward to receiving your application

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (the "Policy") at

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at

Posting Legal Entity DHL Aviation (Hong Kong) Ltd.

Challenge Group is an international Group of companies within the Aviation industry. The group is currently seeking to recruit a Ground Operations and Security Agent to join the team in Hong Kong.

The Ground Operations and Security Agent oversees all operations and security aspects done at a high level to support flight operations, ensuring that aircraft are handled in a proper way by complying with safety and security regulations and procedures.

The Agent is also responsible for planning the flights build-up according to sales booking and priority.

Responsibilities:

Security:

• Responsible for the security of the Aircraft during turn around.
• Monitor aircraft access.
• Responsible for aircraft security search before take-off.
• Working according to ISA and local security regulation.

Ramp Safety supervisor - RSS:

• Working according to RSS regulation as per Company GOM.
• Fill up report for every flight.
• Fill up report in the IQSMS for every incident that occurs during turnaround.
• Report for every deviation of local service providers from our regulation.

TAC – Turn around coordinator:

• Work according to TAC procedure in company GOM.
• Use and fill up TAC application in real time. On every flight.
• Report any incidents and support emergency response in collaboration with relevant agencies and authorities.

Planning and monitoring flight buildup:

• Send buildup instructions to service providers according to Commercial planning and priority.
• Manage cargo buildup and Warehouse activities, resolving any cargo irregularities.
• Liaise with service providers during shift to make sure that flight is built up according to plan.
• Ensure all booked shipments on the flight are built.
• Data integrity in priority system, closing flight, sending messages.

Crew Management

• Liaise with hotel, transportation to order and book services.
• Order catering.
• Manage catering order.
• Escort crew, PAX, family when needed.

Charter flights and special project:

• Assist in preparations and operations of charter flights, liaise with service providers at the charter destination.
• Travel to destination to support ground ops activity.

Education:

• Minimum requirements - High school Diploma.
• Bachelor's degree in aviation management, business administration, or a related field is a plus.
• Relevant technical or aviation certifications are an advantage.

Additional Requirements:

• Must pass regulatory background checks and meet the qualifications to be accepted.

Experience, Skills and Personal Attributes:

• Minimum of 1-3 years' experience in similar jobs.
• Experience in Cargo airline / Freight Forwarder companies / GSA is an advantage.
• Very good communication & negotiating skills.
• Excellent written and verbal communication skills.
• Very good knowledge of Office Package (Excel, word, PPT.)
• Excellent teamwork skills.
• Ability to work under pressure.
• Ability to work around the clock (24/7).
• Open minded and willing to learn.
• Energetic with strong work ethic.
• Ability to execute multiple priorities in a fast-paced environment.
• Ability and willingness to travel domestically and internationally.

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

• To have sales visit and make phone calls to customer for service review.
• To prepare SOP for specific customers.
• To generate Tonnage Report and Service Failure Report.
• To handle transhipment.
• To maintain and update quotation database in SISW.
• To answer rate inquiry, ie, quote local charges, special rates.
• To act as a c.fit specialist in Air Import Operations.
• To acts as a team-leader to extend assistance to subordinates if necessary.
• To review and authorize correct freights release to respective customer.
• To take up additional tasks as required to meet the Company's needs.

Qualifications

• University graduate in 1-2 years relevant experience, or certificate/diploma or Formal Secondary School graduate with over 3 years working experience in freight forwarding industry.
• Fluent in written and spoken English.  Mandarin is an asset.
• Good communication and customer service skills.
• Possess strong interest to pursue long term career in the logistic solutions industry
• Proficient PC knowledge

Additional Information

Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website:  Shortlisted candidates will be notified within 6 weeks.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Expeditors is an equal opportunities employer and works towards a smoke free environment.

Job Responsibilities

1. Ensure the daily normal operation of the warehouse, guarantee the stable operation of personnel and equipment, communicate with upstream about the arrival time and quantity of goods, reasonably arrange daily production resources in the warehouse, and ensure warehouse productivity.
2. Sort out warehouse operation processes and specifications, manage warehouse production data in detail, plan warehouse production operation space, and promote the efficiency optimization of suppliers.
3. Collate and monitor daily production data, conduct statistical reporting and follow up on abnormalities, and complete the closing of all abnormalities on the same day.

Job Requirements

1. DSE / Diploma level or equivalent education, preferably in logistics and transportation.
2. More than 3 years of relevant work experience in logistics warehouse management and freight forwarding.
3. Proficient in computer operation and system usage.

工作職責

• 一般倉務文員工作、資料輸入及處理日常倉務運作事務
• 處理及安排倉庫日常收貨
• 負責接聽電話落單、打單、核對資料
• 執行其他由上級所分配的工作

資歷

• DSE / 中五程度或同等學歷
• 具相關空運操作工作經驗者優先
• 良好中文,基本英文閱讀及溝通能力
• 基本電腦操作, 懂Microsoft Office, MS Outlook
• 歡迎應屆畢業生申請

工作地點

機場

工作時間

• 星期一至六
• 需輪班工作(早更及夜更)

員工福利:

• 雙糧
• 酌情性花紅
• 7-14天年假
• 醫療福利
• 勞工假期
• 在職培訓

申請方法:

l   有意者請將個人履歷及期望薪酬按''Apply Now''。

(申請人提供之全部資料絕對保密及只作招聘用途)

We are an equal opportunity employer. All applications received will be used strictly for selection purposes only. Your application may also be considered for other suitable positions within the group.  Unsuccessful applications will be destroyed after 6 months.

1.Plan and manage the daily operations of the Air Export, Air import and related business product

2.Manage warehouse operation and delivering high service levels to ensure that the team delivers results in line with Customer agreed KPI in accordance with the procedures

3.Lead in all aspects of planning the total operation including managing potential problem areas and initiating remedial actions related to warehousing and transportation

4.Ensure compliance with safety regulations and promote a culture of safe working practices within the warehouse

5.Maximize productivity, inventory, integrity and accountability to positively impact profits

6.Responsible for setting goals and objectives to effectively monitor and

improve of productivity

7.Prepare and generate operational performance report, analyze data and provide actionable insights to management, recommending strategies for continuous improvement

8.Build up positive relationships with customers and contractors in order to ensure sustained services performance

9.Develop training programs for staff and contractors for full compliance of operating procedures and meeting the services level agreements

10.To maintain staff discipline, efficiency, safety and morale in operations

11.Implement process enhancements and technology solutions to streamline operations and enhance productivity

任职要求

1. F.7 or Tertiary level educational qualification preferably in Logistics or Transportation

2. Sound knowledge on air import, export, transshipment cargo and mail operations handling procedures

3.Minimum 10 years experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 5 years in a supervisory level

4.Hands-on experience in air cargo terminal & freight forwarding company operations would be an advantage

5.Fluent in written and spoken English and Chinese, Mandarin speaking would be an advantage

6.Strong leadership and experience in managing a round the clock operation with staff and contractor

7.Willing to perform shift duty including overnight shift as necessary