What Jobs are available for Operations Director in Hong Kong?

Job Description

• Oversee full spectrum of restaurant operations and business development, involving with the planning, budgeting, coordination and control;
• Conduct research and strategic analysis on the market and competitors aiming to support key strategic decisions marking;
• Develop manpower plans for ensuring stable and capable workforce to support the business; and implement staff development / succession plan for long-term business development;
• Support marketing activities, events, and sales program where required;
• Consolidate and analyze all sales data and operational reports aiming to formulate the business plan and drive sales performance;
• Manage the operations team and oversee restaurants' operations in order to ensure the customer experience across all aspects meet the Company's standard.

Requirements

• Diploma or above in Business, Hospitality Management or other related disciplines;
• Minimum 8 years' relevant work experience in catering industry, of which 3 years or above as an Operations Manager in a leading restaurant chains is an advantage;
• Flexible and can-do mindset;
• Good analytical thinking and sensitive to numbers;
• Excellent in problem solving & leadership skills, proactive and strong sense of responsibility;
• Good Command of both spoken and written English, Cantonese and Mandarin.

We offer competitive package and benefits:

• 3 Days Marriage Leave
• 5 Days Full Pay Paternity Leave
• Family-Friendly Leave
• Birthday Leave
• Free Duty Meal
• Staff Discount
• Medical Allowance
• Insurance Plan
• Promotion Opportunities

*All personal data collected during the application process will be kept for 3 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Group will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

My client is a leading global fintech and blockchain expanding rapidly in Asia and seeking a highly experienced Director of User Operations to lead user-centric operations for their global digital asset platform. The successful candidate will play an instrumental part in driving and delivering outstanding user experiences by leading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams.

Responsibilities

• Champion initiatives such as optimising user onboarding, supporting targeted marketing campaigns, and resolving user incidents swiftly.
• Leverage advanced data insights to boost engagement and retention.
• Implement user risk management strategies, ensuring compliance with AML/KYC regulations.
• Collaborate with Marketing to execute user acquisition and engagement campaigns, lead rapid resolution of user-related incidents, and coordinate with Engineering for technical resolutions.
• Partner with Engineering and Product Management to enhance platform features, such as intuitive user interfaces and personalised tools.
• Drive user-focused automation initiatives, such as personalised dashboards.

Requirements

• 10 years of experience in Digital Assets, FinTech, or trading platform operations, with a strong user-facing component.
• Deep expertise in user operations, digital platforms, and regulatory compliance with demonstrated success leading cross-functional teams or programmes.
• Familiarity with platform tooling, i.e. support dashboards, user analytics, internal operation systems, etc.
• Experience working with token listings, campaign operations, or KOL/influencer networks, ideally with a background supporting institutional or high-value clients
• Familiarity with trading workflows, user segmentation, or VIP lifecycle strategies.
• Business-minded and execution-focused — comfortable balancing user experience with operational needs

Responsibilities:

1. Oversee the creation of market operation strategies, which include team development, user engagement, content management, event coordination, and data analysis.
2. Continuously monitor and analyze operational metrics, generating reports to inform adjustments to strategies and optimize the business model, ensuring improved performance indicators.
3. Participate in developing the company's product market strategies and help to advance these initiatives, while also exploring and maintaining partnerships for market resources.
4. Formulate regulations and processes for marketing management, design both long-term marketing strategies and short-term promotional campaigns, and manage the training and assessment of the marketing team.
5. Guide and implement user operation initiatives on the platform, focusing on acquiring, retaining, converting, and activating users, while enhancing user engagement and managing customer relationships.
6. Analyze the market and compile relevant information reports, proposing specific plans and expansion strategies while remaining aware of competitive solutions.
7. Supervise the execution of content operation plans, which include creating and designing promotional materials, as well as building and engaging with new media and community platforms.
8. Contribute to the overall planning of the application platform, encompassing development strategies, business model frameworks, market operations, and product direction planning.
9. Require at least a university degree and over five years of experience in sports event management, with the ability to independently organize and execute sports projects.

Qualifications:

1. Strong leadership and decision-making skills, along with sensitivity to market channels and the ability to think critically about content and self-media operations.
2. Excellent communication and coordination abilities, with a knack for organizational training and comprehensive analysis.
3. Must demonstrate high initiative, adaptability to rapid changes, resilience under pressure, and strong execution capabilities.
4. Prior experience in a similar industry is preferred.

Job Responsibilities:

1. Participate in the overall planning of the company's platform, including development strategic direction planning, business model planning, marketing and operations planning, and product development direction planning.

2. Develop market operation plans, including team building, user operations, content operations, event operations, and data operations.

3. Guide, execute, and supervise platform user operation plans: acquiring new users, retention, conversion, and activation, continuously improving website traffic and activity; building and managing customer acquisition channels; maintaining and managing new and existing customers.

4. Supervise and execute platform content operation plans: copywriting planning and design, building and activating new media and communities.

5. Formulate marketing business management regulations, systems, and processes; draft long-term marketing and short-term promotional plans for products; establish, train, assess, and manage marketing teams.

6. Continuously track and analyze platform operation data, produce operation data analysis reports, and be able to promptly adjust operation strategies, suggest optimizing business models and solutions; continuously improve conversion rates at all levels of operation, user-related indicators, and other core operation data to ensure continuous improvement in operational performance.

7. Participate in the formulation and assist in the promotion of the company's product market strategy, maintain and continuously expand market resource cooperation channels, and plan marketing activity schemes.

8. Responsible for integrating official and industry resources, analyzing the market, providing relevant information reports, proposing expansion ideas and concrete plans, and actively learning from and developing competitive solutions.

9. Ensure that all work is strictly executed according to regulations, processes, and standards.

工作職責

1. 負責參與公司應用程式平台的整體規劃,包括發展策略方向規劃、商業模式規劃、市場營運規劃、產品發展方向規劃等。

2. 負責制定市場營運計畫,包括團隊建設、用戶營運、內容營運、活動營運、數據營運等。

3. 指導、執行並監督平台用戶營運計畫,包含拉新、留存、轉化以及促活,持續提升網站用戶量、活躍度;獲客管道的建設及管理;新、舊客戶的維護管理。

4. 監督並執行平台內容營運計畫,包含文案的策劃、設計,新媒體、社群的建設及活躍。

5. 制定行銷業務管理規定、制度、流程,擬定產品長期行銷與短期促銷方案,建立、培訓、考核、管理行銷團隊。

6. 持續追蹤、分析平台營運數據,出具營運數據分析報告,並能及時調整營運策略,建議優化商業模式和解決方案;持續提升各級營運轉化率、用戶相關指標等核心營運數據,以保證營運績效的持續提升。

7. 參與公司產品市場策略的制定並協助推進,維護並不斷開拓市場資源合作管道,規劃行銷活動方案。

8. 負責整合官方、行業資源,分析市場、提供關聯資訊報告,提出拓展思路與具體方案、積極學習與競爭性方案。

9. 負責各項工作按照規章制度、流程、規範嚴格執行。

Job Requirements:

1. Bachelor's degree or above, with over 5 years of experience in sports event organization and operations management.

2. Possess the ability to independently organize and complete sports event projects.

3. Possess leadership decision-making ability, market channel sensitivity, content operation and self-media operation mindset, communication and coordination skills, organizational training ability, and comprehensive analytical ability; highly proactive, adaptable to fast-paced work, strong pressure resistance, and execution.

4. Experience in the same industry is preferred.

職位要求:

1.大學以上學歷,5年以上體育賽事組織運營管理相關經驗。

2.具備獨立組織並完成體育賽事項目的能力。

3.具備領導決策能力、市場渠道敏感度、內容運營及自媒體運營思維、溝通協調能力、組織培訓能力以及綜合分析能力;具有高度的主動性、適應快速變化的工作節奏、抗壓能力強、執行力強。

4.有同行業經驗者優先。(應用程式)

Established in 1997 and headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centres and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees. To continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

This is a key strategic hire for the business, to develop a comprehensive operations policies and workflows to ensure smooth business operation and management; contribute to the continues improvement of providing cost effective and service efficient operations function. To cope with our business expansion, we are now looking for an Operations Director to join the business.

Responsibilities:

• Reporting to the Managing Director and leading a team to achieve company targets by the development and implementation of various campaigns or initiatives.
• Key responsibilities will include planning and executing new strategies to drive sales performance, KPI analysis, business forecast and competitive analysis, keep abreast to market trend and work closely with marketing, finance, IT and operations planning team.
• You will also build, develop and manage an effective team by identifying and developing talents and actively playing a role in their career development.
• Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction
• Drive operations manpower planning, coach and energize a large team of 200+ frontline staff to provide excellent service and maximize business results; and to build good platforms for their career advancement and development
• Foster customer relationships in order to ensure the services standard is at the best level
• Work collaborate with different internal departments, in particular, the Marketing Department, in the development and implementation of various campaigns/ initiatives to meet company objectives and goals

Skills and Qualification:

• Bachelor degree in Business Studies, Service Management, Operations Management or related disciplines. MBA qualification is highly preferred.
• Minimum 15 years' retail operations management experience in MNC, FMCG or other related service industries.
• Strong ability in strategic thinking
• Excellent people management, well communication, coaching and influencing skills, plus strong leadership for building a high performing front-line team
• Self-motivated and with a proven successful track record in achieving sales and business objectives
• Positive mind-set and excellent work ethics
• Ability to thrive in a fast-paced, adaptive and demanding environment
• Fluency in English, Cantonese and Mandarin is required

We offer competitive remuneration and a comprehensive benefits package that includes worldwide medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates. Interested parties please submit your application by clicking 'Apply Now'.

For more information about NeoDerm, please visit our website:

All personal data collected will be treated in confidential and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.

Established in 1997 and headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centres and 8 concept stores in prime business locations across Hong Kong and China with 1000+ employees. To continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

This is a key strategic hire for the business, to develop a comprehensive operations policies and workflows to ensure smooth business operation and management; contribute to the continues improvement of providing cost effective and service efficient operations function. To cope with our business expansion, we are now looking for an Operations Director to join the business.

Responsibilities:

• Reporting to the Managing Director and leading a team to achieve company targets by the development and implementation of various campaigns or initiatives.
• Key responsibilities will include planning and executing new strategies to drive sales performance, KPI analysis, business forecast and competitive analysis, keep abreast to market trend and work closely with marketing, finance, IT and operations planning team.
• You will also build, develop and manage an effective team by identifying and developing talents and actively playing a role in their career development.
• Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction
• Drive operations manpower planning, coach and energize a large team of 200+ frontline staff to provide excellent service and maximize business results; and to build good platforms for their career advancement and development
• Foster customer relationships in order to ensure the services standard is at the best level
• Work collaborate with different internal departments, in particular, the Marketing Department, in the development and implementation of various campaigns/ initiatives to meet company objectives and goals

Skills and Qualification:

• Bachelor degree in Business Studies, Service Management, Operations Management or related disciplines. MBA qualification is highly preferred.
• Minimum 15 years' retail operations management experience in MNC, FMCG or other related service industries.
• Strong ability in strategic thinking
• Excellent people management, well communication, coaching and influencing skills, plus strong leadership for building a high performing front-line team
• Self-motivated and with a proven successful track record in achieving sales and business objectives
• Positive mind-set and excellent work ethics
• Ability to thrive in a fast-paced, adaptive and demanding environment
• Fluency in English, Cantonese and Mandarin is required

We offer competitive remuneration and a comprehensive benefits package that includes worldwide medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates. Interested parties please submit your application by clicking 'Apply Now'.

For more information about NeoDerm, please visit our website:

All personal data collected will be treated in confidential and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.

The Operations Director role at a quant fund in the financial services industry is pivotal to ensuring seamless operational efficiency and compliance. This position requires expertise in managing processes, optimizing workflows, and supporting trading operations.

Client Details

The comapny specialized in quantitative trading and investment strategies and private credit.

Description

• Oversee end-to-end trade lifecycle management, including execution, clearing, settlement, and reconciliation across global markets.
• Manage relationships with prime brokers, custodians, fund administrators, and technology vendors to ensure operational efficiency.
• Implement and maintain robust middle- and back-office systems to support high-frequency and algorithmic trading strategies.
• Monitor and optimize collateral management, margin requirements, and financing arrangements across long/short positions.
• Lead operational risk management, including compliance with regulatory reporting, audit readiness, and cybersecurity protocols.
• Collaborate with portfolio managers and quants to align operational workflows with strategy-specific requirements, including shorting mechanics and leverage constraints.

Profile

• Solid experience in hedge fund operations, preferably within a quantitative or multi-strategy environment.
• Deep understanding of equity long/short structures, trade booking, and performance attribution.
• Proficiency in OMS/PMS platforms (e.g., Eze, Enfusion, Bloomberg AIM) and data integration tools.
• Strong grasp of regulatory frameworks (e.g., SEC, SFC, MAS, MiFID II) and fund structures (e.g., UCITS, Cayman, LPs).
• Exceptional project management and leadership skills, with a track record of building scalable operational teams.
• Bachelor's degree in Finance, Economics, or Engineering; CFA, CAIA, or MBA preferred.

Job Offer

• Competitive salary in the range of HKD to HKD , depending on experience.
• Comprehensive benefits package, including coverage for spouses.
• Opportunities for professional development and career growth.
• A supportive and collaborative company culture in Quarry Bay.
• Exposure to cutting-edge quantitative trading strategies in the financial services industry.

If you are ready to take the next step in your career as an Operations Director, we encourage you to apply today

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Hayley Law on

The Operational Manager oversees daily business operations to ensure efficiency, productivity, and quality standards are met. They develop and implement operational strategies, manage teams, monitor performance metrics, and collaborate with other departments to support organizational goals.

Job Types: Full-time, Permanent

Pay: $18, $35,000.00 per month

Benefits:

• Contract renewal
• Employee discount

Work Location: In person

Job Responsibilities:

1. Participate in the overall planning of the company's platform, including development strategic direction planning, business model planning, marketing and operations planning, and product development direction planning.

2. Develop market operation plans, including team building, user operations, content operations, event operations, and data operations.

3. Guide, execute, and supervise platform user operation plans: acquiring new users, retention, conversion, and activation, continuously improving website traffic and activity; building and managing customer acquisition channels; maintaining and managing new and existing customers.

4. Supervise and execute platform content operation plans: copywriting planning and design, building and activating new media and communities.

5. Formulate marketing business management regulations, systems, and processes; draft long-term marketing and short-term promotional plans for products; establish, train, assess, and manage marketing teams.

6. Continuously track and analyze platform operation data, produce operation data analysis reports, and be able to promptly adjust operation strategies, suggest optimizing business models and solutions; continuously improve conversion rates at all levels of operation, user-related indicators, and other core operation data to ensure continuous improvement in operational performance.

7. Participate in the formulation and assist in the promotion of the company's product market strategy, maintain and continuously expand market resource cooperation channels, and plan marketing activity schemes.

8. Responsible for integrating official and industry resources, analyzing the market, providing relevant information reports, proposing expansion ideas and concrete plans, and actively learning from and developing competitive solutions.

9. Ensure that all work is strictly executed according to regulations, processes, and standards.

工作職責

1. 負責參與公司平台的整體規劃,包括發展策略方向規劃、商業模式規劃、市場營運規劃、產品發展方向規劃等。

2. 負責制定市場營運計畫,包括團隊建設、用戶營運、內容營運、活動營運、數據營運等。

3. 指導、執行並監督平台用戶營運計畫,包含拉新、留存、轉化以及促活,持續提升網站用戶量、活躍度;獲客管道的建設及管理;新、舊客戶的維護管理。

4. 監督並執行平台內容營運計畫,包含文案的策劃、設計,新媒體、社群的建設及活躍。

5. 制定行銷業務管理規定、制度、流程,擬定產品長期行銷與短期促銷方案,建立、培訓、考核、管理行銷團隊。

6. 持續追蹤、分析平台營運數據,出具營運數據分析報告,並能及時調整營運策略,建議優化商業模式和解決方案;持續提升各級營運轉化率、用戶相關指標等核心營運數據,以保證營運績效的持續提升。

7. 參與公司產品市場策略的制定並協助推進,維護並不斷開拓市場資源合作管道,規劃行銷活動方案。

8. 負責整合官方、行業資源,分析市場、提供關聯資訊報告,提出拓展思路與具體方案、積極學習與競爭性方案。

9. 負責各項工作按照規章制度、流程、規範嚴格執行。

Job Requirements:

1. Bachelor's degree or above, with over 5 years of experience in sports event organization and operations management.

2. Possess the ability to independently organize and complete sports event projects.

3. Possess leadership decision-making ability, market channel sensitivity, content operation and self-media operation mindset, communication and coordination skills, organizational training ability, and comprehensive analytical ability; highly proactive, adaptable to fast-paced work, strong pressure resistance, and execution.

4. Experience in the same industry is preferred.

職位要求:

1.大學以上學歷,5年以上體育賽事組織運營管理相關經驗。

2.具備獨立組織並完成體育賽事項目的能力。

3.具備領導決策能力、市場渠道敏感度、內容運營及自媒體運營思維、溝通協調能力、組織培訓能力以及綜合分析能力;具有高度的主動性、適應快速變化的工作節奏、抗壓能力強、執行力強。

4.有同行業經驗者優先。