What Jobs are available for Operations Lead in Hong Kong?

Why qlub?
Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From
Pay-at-Table QR payments
and
Digital Menus to Order-and-Pay tech
,
Payment Links
, and
SoftPOS terminals
, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.

With a total fundraised of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry.

This is more than a job—it's a
mission
to transform how restaurants and guests interact, and we're building high-performing, diverse teams to power that growth.

The Role
We're seeking a dynamic and experienced
Operations Lead
to lead and optimize Qlub's operational processes across Hong Kong. You will be responsible for ensuring smooth merchant onboarding, driving operational efficiency, and building scalable systems that support our rapid growth.

This role requires a strong balance of strategic oversight and hands-on execution. You'll play a pivotal role in shaping Qlub's expansion, working closely with cross-functional teams and external partners to deliver seamless merchant experiences and empower restaurants to thrive.

What You'll Be Driving

• Onboarding & Go-live
• Own the end-to-end go-live process for new merchants, ensuring smooth, timely, and successful activations.
• Continuously refine and scale onboarding workflows to improve efficiency and consistency.
• Act as the central coordinator between sales, product, and external partners to deliver a seamless merchant experience.
• Drive merchant adoption by designing engagement strategies and supporting rollout initiatives.
• Performance tracking & reporting
• Build and maintain tracking around key metrics such as adoption, time-to-go-live, and merchant activation rates.
• Develop and optimize dashboards to provide visibility into operational performance.
• Benchmark performance across markets and recommend improvements based on insights
• Performance improvement and standardization
• Identify bottlenecks and design process enhancements to shorten activation cycles and improve merchant experience.
• Establish best practices and standard operating procedures (SOPs) to ensure consistency across regions
• Oversee migration and integration projects, coordinating cross-functional teams to minimize disruption.
• Cross-functional Collaboration
• Partner closely with sales, product, engineering, and tech teams to drive customer satisfaction and operational excellence.
• Act as a key liaison to align business functions and ensure effective execution of initiatives.
• Manage ad-hoc projects driven by evolving business priorities, ensuring timely delivery and measurable impact

What You Bring

• Minimum 3 years' experience in operations, preferably in customer-facing roles; experience in start-ups or zero-to-one environments is an advantage.
• Proven track record of leading and managing operations teams
• Demonstrated willingness to engage directly in operational activities and collaborate with team members to resolve challenges.
• Established history of spearheading projects or initiatives and delivering quantifiable outcomes.
• Strong commitment to achieving exceptional customer satisfaction, supported by excellent communication, negotiation, and change-management abilities to align internal and external stakeholders.
• Proficient in quantitative analysis and data interpretation, translating findings into actionable recommendations that drive business impact.

What We Offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization
• Drive growth and tailoring of fast-evolving new products and features
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so,
"Apply now"
.

Location:
Hong Kong (Hybrid work arrangement)

Role Purpose:

• The role of Operations Lead is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers' needs. He / She is also responsible for managing business resources, including manpower, internal assets and external vendors.
• To drive excellent service through development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality and cost.
• Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards.

What you will be doing in this role:

• Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations.
• Coordinate with RS stakeholder and customs broker to complete the local license / permit for supporting import and export operation.
• Coordinate 3PL budget analysis and meet OPEX. Review changes in compliance, tariffs, rates, costs or quotations requirements to manage impact on operations.
• Manage operational cost effectiveness to meet allocated budget, including packaging materials.
• Maintain relationships with warehouse operators, carriers, freight-forwarders and port authorities to provide competitive logistics solutions to customers.
• Improve logistics performance, lead continuous improvements (CI) initiatives to drive performance excellence.
• Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards.
• Develop, plan and facilitate stock-taking activities, i.e. cycle-counting and / or wall-to-wall counting.
• Perform Business Continuous Improvement Activities:
• Formulate business process solutions to innovate current business processes.
• Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle.
• Analyse and conduct risks assessment associated with different approaches of process changes.
• Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically-efficient and safe for works, communities and consumers.
• Manage Warehouse Environment, Health & Safety activities to ensure team's compliance to requirements.
• Assist in generating LTA investigation reports and drive generating Near Miss reports.
• Facilitate E,H&S solutioning discussions around suggestions to improve existing processes.
• Perform health and safety risk assessment, hazards identification and implement preventive / corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Praticable).
• Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate resources to manage order fulfilment during crisis.
• Leverage on data analytics to build insights on technology usage.

How you make a difference in this role:
As an Operations Lead, you need to ensure seamless warehouse operations by managing 3PL performance, driving continuous improvement, and maintaining compliance with safety and quality standards. You will make a difference by optimizing logistics processes, leveraging data insights, and fostering strong partnerships to deliver exceptional service and operational efficiency.

What experience we expect from you:
Essential Skills & Experience

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.
• At least 3 years practitioner working experience in warehouse and logistics operations environment.
• Experience and / or knowledge on customs clearance operation and management.
• Strong interpersonal and communication skills.
• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.
• Strong Health and Safety knowledge and awareness.
• Good spoken and written English, Mandarin is preferred.
• Proficient with using computers, and MS Office Word and Excel and basic SAP.

Desirable Skills & Experience

• Experience of working within the Electronics, Industrial, Maintenance distribution industries as appropriate.
• Experience of working in a global matrix organization.

Location: Hong Kong (Hybrid work arrangement)

Role Purpose:

• The role of Operations Lead is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers' needs. He / She is also responsible for managing business resources, including manpower, internal assets and external vendors.
• To drive excellent service through development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality and cost.
• Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards.

What you will be doing in this role:

• Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations.
• Coordinate with RS stakeholder and customs broker to complete the local license / permit for supporting import and export operation.
• Coordinate 3PL budget analysis and meet OPEX. Review changes in compliance, tariffs, rates, costs or quotations requirements to manage impact on operations.
• Manage operational cost effectiveness to meet allocated budget, including packaging materials.
• Maintain relationships with warehouse operators, carriers, freight-forwarders and port authorities to provide competitive logistics solutions to customers.
• Improve logistics performance, lead continuous improvements (CI) initiatives to drive performance excellence.
• Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards.
• Develop, plan and facilitate stock-taking activities, i.e. cycle-counting and / or wall-to-wall counting.
• Perform Business Continuous Improvement Activities:
• Formulate business process solutions to innovate current business processes.
• Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle.
• Analyse and conduct risks assessment associated with different approaches of process changes.
• Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically-efficient and safe for works, communities and consumers.
• Manage Warehouse Environment, Health & Safety activities to ensure team's compliance to requirements.
• Assist in generating LTA investigation reports and drive generating Near Miss reports.
• Facilitate E,H&S solutioning discussions around suggestions to improve existing processes.
• Perform health and safety risk assessment, hazards identification and implement preventive / corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Praticable).
• Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate resources to manage order fulfilment during crisis.
• Leverage on data analytics to build insights on technology usage.

How you make a difference in this role:

As an Operations Lead, you need to ensure seamless warehouse operations by managing 3PL performance, driving continuous improvement, and maintaining compliance with safety and quality standards. You will make a difference by optimizing logistics processes, leveraging data insights, and fostering strong partnerships to deliver exceptional service and operational efficiency.

What experience we expect from you:

Essential Skills & Experience

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.

• At least 3 years practitioner working experience in warehouse and logistics operations environment.

• Experience and / or knowledge on customs clearance operation and management.
• Strong interpersonal and communication skills.
• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.
• Strong Health and Safety knowledge and awareness.
• Good spoken and written English, Mandarin is preferred.
• Proficient with using computers, and MS Office Word and Excel and basic SAP.

Desirable Skills & Experience

• Experience of working within the Electronics, Industrial, Maintenance distribution industries as appropriate.
• Experience of working in a global matrix organization.

The role oversees airfreight operations and warehouse activities, ensuring smooth import/export processes and operational efficiency. It also involves managing vendor relationships, optimizing costs, and driving strategic improvements through SOPs and performance analysis.

Client Details

Client is a leading global logistics provider offering a wide range of services including domestic and international freight forwarding, warehousing, customs brokerage, and e-commerce logistics. Known for its customer-centric approach, it specializes in door-to-door delivery, supply chain solutions, and high-quality service across both B2B and B2C sectors.

Description

• Oversee daily airfreight export and import operations, including warehouse activities, ensuring smooth execution and continuous improvement in productivity and efficiency.
• Build and maintain strong partnerships with airlines, freight agents, and service providers to secure competitive rates, reliable contracts, and sufficient cargo capacity.
• Collaborate closely with internal teams and customers to deliver cost-effective logistics solutions aligned with business goals.
• Provide operational support for strategic initiatives and key accounts, ensuring quality control and service excellence.
• Review and enhance SOPs based on performance metrics, feedback, and evolving business needs to streamline workflows.
• Analyze market trends, customer demand, and operational data to identify improvement opportunities and report insights to senior leadership.

Profile

• Degree or diploma in Logistics, Operations Management, or any related
• At least 6 years of hands-on experience in airfreight operations, with prior experience in air cargo being essential.
• Strong analytical, communication, and interpersonal skills, with a data-driven approach to decision-making.
• Proficient in logistics systems and Microsoft Office tools.
• Proficient in English, Cantonese, and Mandarin.

Job Offer

• 5.5 days work
• Discretionary Bonus
• 11 days AL
• Medical Insurance
• No shift duties required
• Free Shuttle Bus

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Francoise Kwan on

As a Creative Operations Lead, you will lead a dedicated team of project managers, creative and digital designers, developers, and video producers to develop online and offline marketing materials for one of their biggest clients in Asia.

What You Will Be Doing

• Develop and implement processes to deliver high-quality work that meets agency standards and ensures efficient client servicing.
• Oversee and optimize daily operations, coordinating resource allocation, streamlining workflows, and implementing best practices to enhance productivity and align with organizational and client goals.
• Spearhead transformation and process improvements to reduce costs, meet service-level targets, and ensure seamless information flow across the business.
• Guide and mentor teams to foster problem-solving and innovative solutions.
• Manage resource scheduling and utilization to maximize efficiency.
• Ensure best-in-class, standardized project management discipline across all operations.
• Creating, maintaining, and analysing reports to track key performance indicators, including utilization, proprietary workflow system usage, and process adherence.

Who You Are

• 8+ years of relevant experience in digital and print production.
• Ability to create, maintain, and analyse reports to monitor key indicators such as utilization, workflow system usage, and process adherence.
• Proficiency in using job and time management information to estimate, track, and analyse projects and department utilization, driving recommendations for process and practice improvements.
• Strong understanding of client-related people processes.
• Results-driven mindset with a focus on achieving outcomes.
• Analytical approach with a passion for transformation and innovation.
• Excellent project budget management and scheduling skills.
• Business Proficiency in English and Chinese. Knowledge in Japanese is also preferred.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Responsibilities:

Incident Management:

• Act as Escalation point for incidents and service request resolution, Ensuring Business / Customer updates are timely and of sufficient quality, arranging discussions and updates as required.

• Ensure that all modes of communication are effectively used throughout the Major incident life cycle

• Ensure Incident and problem tickets are well managed and resolved within predefined SLAs

• 7x24 support on standby mode will be required - Build and Develop relationships between Internal customer and relevant technical teams, driving global interaction with stakeholders and business partners

• Support business units to adopt the new technology or product changes

• Effective Monitor, control and support service delivery ensure system methodologies and procedures are followed.

• Participate in Change Advisory Boards (CAB) to review and analyze all planned changes, to mitigate the potential business impact. - Support CSIP (Continuous Improvement plan). Continuous review and improve operations process to avoid potential incidents.

• Support Service Transition ensuring proper handover from project to BAU mode Problem Management:

• Investigating and diagnosing the root cause of P1/P2 incidents to prevent recurrence.

• Collaborating with relevant teams to identify and implement immediate workarounds for P1/P2 incidents. Managing communication with stakeholders, including regular updates on the status of Post Incidents follow Up actions

• Conducting post-incident reviews to identify areas for improvement and prevent similar incidents in the future.

• Developing and maintaining problem management processes and procedures to effectively address P1/P2 incidents.

• Working closely with incident management, change management, and other relevant teams to facilitate the resolution of P1/P2 incidents.

• Providing recommendations for service improvements based on the analysis of P1/P2 incidents.

Qualifications:

• Minimum 5 years of experience working in an environment based on best practice of ITIL frameworks and governance

• Experience in IT Service Management includes IT Incident, Problem and Change Management as well as driving

-Continuous Service Improvement CSI - Knowledge of IT infrastructure and application technologies

• Experience in handling complex situations and escalations

• Proven ability to work with a diverse set of stakeholders

• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred

• 17/F, AXA Southside 38 Wong Chuk Hang Road, Wong Chuk Hang, HONG KONG, HK
• INFORMATION TECHNOLOGY
• 10322
• HK Grade 4
• Tak Yee CHAK

Responsibilities:

Incident Management:

• Act as Escalation point for incidents and service request resolution, Ensuring Business / Customer updates are timely and of sufficient quality, arranging discussions and updates as required.
• Ensure that all modes of communication are effectively used throughout the Major incident life cycle

• Ensure Incident and problem tickets are well managed and resolved within predefined SLAs

• 7x24 support on standby mode will be required - Build and Develop relationships between Internal customer and relevant technical teams, driving global interaction with stakeholders and business partners

• Support business units to adopt the new technology or product changes

• Effective Monitor, control and support service delivery ensure system methodologies and procedures are followed.

• Participate in Change Advisory Boards (CAB) to review and analyze all planned changes, to mitigate the potential business impact. - Support CSIP (Continuous Improvement plan). Continuous review and improve operations process to avoid potential incidents.

• Support Service Transition ensuring proper handover from project to BAU mode Problem Management:

• Investigating and diagnosing the root cause of P1/P2 incidents to prevent recurrence.
• Collaborating with relevant teams to identify and implement immediate workarounds for P1/P2 incidents. Managing communication with stakeholders, including regular updates on the status of Post Incidents follow Up actions
• Conducting post-incident reviews to identify areas for improvement and prevent similar incidents in the future.
• Developing and maintaining problem management processes and procedures to effectively address P1/P2 incidents.
• Working closely with incident management, change management, and other relevant teams to facilitate the resolution of P1/P2 incidents.
• Providing recommendations for service improvements based on the analysis of P1/P2 incidents.

Qualifications:

• Minimum 5 years of experience working in an environment based on best practice of ITIL frameworks and governance
• Experience in IT Service Management includes IT Incident, Problem and Change Management as well as driving

-Continuous Service Improvement CSI - Knowledge of IT infrastructure and application technologies

• Experience in handling complex situations and escalations
• Proven ability to work with a diverse set of stakeholders
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Cathay Pacific

Digital & Information Technology

Information Technology Department

Permanent

Hong Kong SAR (China)

Application deadline: 24 Oct 2025

Reports to: Digital Workplace Operations Manager

The Digital Workplace Operations Lead sits under the Information Technology Department mainly responsible for leading to support the strategic goals of Infrastructure & Operations team and work with IT Teams of different domains and lead Infrastructure professionals to perform transition, change management, release management, pro-active maintenance and service request to IT infrastructure services and platforms. The Digital Workplace Operations Lead also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment to company policy and applicable legislation.

• Apply appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, that are resilient, secure and highly available
• Drive to develop and implement continuous improvement initiatives within own area in line with High Performing Team and accountable for implementation of technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
• Cross- team collaboration and exchange with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
• Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges; and communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure projects
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users' requests from underlying business problems
• Show initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
• Perform proactive maintenance such as oversee system performance, provide recommendations on proactive maintenance activities, manage application and infrastructure support service providers and vendors on performance monitoring and tuning, capacity planning and expansion, implementation of patches and hot fixes
• Cross- team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered aligning with the strategic roadmap
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish user's requests from the underlying business problems
• Available to provide 24/7 support as required

• Technical degree holder with minimum of 8 years IT experience, at least 5 years of IT Infrastructure experience
• Must have proven technical experience of working in a complex IT infrastructure environment
• Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
• Track record of building and maintaining relationships at a senior level and have an ability to influence at all levels
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
• Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user's needs; ability to set expectations and understand end user behavior
• Ability to understand strategy and align tactical and strategic work in a well-balanced way
• Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
• Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Role Introduction

Reports to: Digital Workplace Operations Manager

Department: Information Technology Department

The Digital Workplace Operations Lead sits under the Information Technology Department mainly responsible for leading to support the strategic goals of Infrastructure & Operations team and work with IT Teams of different domains and lead Infrastructure professionals to perform transition, change management, release management, pro-active maintenance and service request to IT infrastructure services and platforms. The Digital Workplace Operations Lead also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment to company policy and applicable legislation.

Key Responsibilities

• Apply appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, that are resilient, secure and highly available
• Drive to develop and implement continuous improvement initiatives within own area in line with High Performing Team and accountable for implementation of technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
• Cross- team collaboration and exchange with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
• Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges; and communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure projects
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users' requests from underlying business problems
• Show initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
• Perform proactive maintenance such as oversee system performance, provide recommendations on proactive maintenance activities, manage application and infrastructure support service providers and vendors on performance monitoring and tuning, capacity planning and expansion, implementation of patches and hot fixes
• Cross- team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered aligning with the strategic roadmap
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish user's requests from the underlying business problems
• Available to provide 24/7 support as required

Requirements

• Technical degree holder with minimum of 8 years IT experience, at least 5 years of IT Infrastructure experience
• Must have proven technical experience of working in a complex IT infrastructure environment
• Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision.
• Track record of building and maintaining relationships at a senior level and have an ability to influence at all levels
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
• Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user's needs; ability to set expectations and understand end user behavior
• Ability to understand strategy and align tactical and strategic work in a well-balanced way
• Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
• Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

Application Deadline: 24 Oct 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.