What Jobs are available for Operations Leader in Hong Kong?

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at

We give you a world of potential

An exciting opportunity for an Infrastructure Operations Team Leader - Core Services to our Global Infrastructure Operations Team has risen. The Team is responsible for providing 2nd and 3rd line support to all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively. 

This team leader will be responsible for incident and request management and operational support of the Global infrastructure to provide proposals, guidance for business projects and direct interaction with key clients to present various Computershare technology solutions. We are looking for you to build great relationships within the team 

A role you will love

As an Infrastructure Operations Team Leader - Core Services, you will be managing a team of infrastructure operational engineers, to be responsible for the overall direction, coordination, and evaluation of the team members. You will play a key role creating a high performing team by coaching, motivating talents, ensure succession for critical roles. Most importantly, we are looking for a people leader to champion, accommodate and personally take up approved and discretionary learning, and social contribution opportunities to drive your team's participation with robust action plans where attrition is beyond tolerance.

You will also supervise the operational aspects of our infrastructure services and communicate effectively with a variety of technical and non-technical audiences to share knowledge and provide updates, influence and take up challenges to build a pro-active and constructive professional relationships with other teams and departments globally.

Some of your key responsibilities will include:

•   Manage all people management aspects including hiring, performance management, reporting, and resource capacity management

•   Engage teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework

•   Support all controls for Root Cause Analysis and Problem Management across the E2E Service Design

•   Drive Automation of operational processes and tasks

•   Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives

•   Facilitate routine reviews for operational stability and performance across the E2E Service Design 

•   Governs the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team

•   Provision effective Access Management controls for production system access

•   Ensure compliance with legal and regulatory requirements (GDPR, ISO, PCI-DSS, SOC2) to identify and proactively manage risks

What will you bring to the role?

The role must have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration. A good problem solver is needed to recognize problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, lead the team to address root cause of issues, makes timely decisions, uses consensus when possible, and communicates decisions to others. 

You will be customer service focus, possessing a strong work ethic and excellent communication skills to provide new solutions to customers that can offer benefit while aligning to our core technologies.

Other key skills required for the role include:

•   A bachelor's degree in computer science, information technology, or a related field is typically required. Advanced degrees or certifications (e.g., ITIL, PMP) are often preferred

•   5 year+ experience of operating in a Leadership role with significant experience of managing technical operational teams across multiple sites

•   Proven experience in a technical leadership role, with expertise managing complex enterprise level infrastructure solutions in a global operational role

•   Strong technical knowledge of all IT infrastructure components, including servers, networks, storage, and cloud services.

•   Demonstrable experience of embedding organization and cultural change within a complex operational environment

•   Knowledge of service governance processes and the ability to understand risk to services

•   Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services, often at a global level

•   Excellent communication skills and good ability to coach and mentor direct reports and instil strategic objectives and direction

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit  for further information.

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at

We give you a world of potential

An exciting opportunity for an Infrastructure Operations Team Leader - Core Services to our Global Infrastructure Operations Team has risen. The Team is responsible for providing 2nd and 3rd line support to all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively.

This team leader will be responsible for incident and request management and operational support of the Global infrastructure to provide proposals, guidance for business projects and direct interaction with key clients to present various Computershare technology solutions. We are looking for you to build great relationships within the team

A role you will love

As an Infrastructure Operations Team Leader - Core Services, you will be managing a team of infrastructure operational engineers, to be responsible for the overall direction, coordination, and evaluation of the team members. You will play a key role creating a high performing team by coaching, motivating talents, ensure succession for critical roles. Most importantly, we are looking for a people leader to champion, accommodate and personally take up approved and discretionary learning, and social contribution opportunities to drive your team's participation with robust action plans where attrition is beyond tolerance.

You will also supervise the operational aspects of our infrastructure services and communicate effectively with a variety of technical and non-technical audiences to share knowledge and provide updates, influence and take up challenges to build a pro-active and constructive professional relationships with other teams and departments globally.

Some of your key responsibilities will include:

• Manage all people management aspects including hiring, performance management, reporting, and resource capacity management
• Engage teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework
• Support all controls for Root Cause Analysis and Problem Management across the E2E Service Design
• Drive Automation of operational processes and tasks
• Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives
• Facilitate routine reviews for operational stability and performance across the E2E Service Design
• Governs the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team
• Provision effective Access Management controls for production system access
• Ensure compliance with legal and regulatory requirements (GDPR, ISO, PCI-DSS, SOC2) to identify and proactively manage risks

What will you bring to the role?

The role must have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration. A good problem solver is needed to recognize problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, lead the team to address root cause of issues, makes timely decisions, uses consensus when possible, and communicates decisions to others.

You will be customer service focus, possessing a strong work ethic and excellent communication skills to provide new solutions to customers that can offer benefit while aligning to our core technologies.

Other key skills required for the role include:

• A bachelor's degree in computer science, information technology, or a related field is typically required. Advanced degrees or certifications (e.g., ITIL, PMP) are often preferred
• 5 year+ experience of operating in a Leadership role with significant experience of managing technical operational teams across multiple sites
• Proven experience in a technical leadership role, with expertise managing complex enterprise level infrastructure solutions in a global operational role
• Strong technical knowledge of all IT infrastructure components, including servers, networks, storage, and cloud services.
• Demonstrable experience of embedding organization and cultural change within a complex operational environment
• Knowledge of service governance processes and the ability to understand risk to services
• Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services, often at a global level
• Excellent communication skills and good ability to coach and mentor direct reports and instil strategic objectives and direction

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit .

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Responsibilities

• Actively manage and motivate individuals within the team in agreeing objectives
• Support team members by call listening and coaching where appropriate pull-on resources to maximize capability and address training and knowledge needs
• Identify opportunities to improve efficiency and business processes to ensure customer requirements are met efficiently
• Anticipate workflow through well considered capacity planning and working with the operational support team to deliver SLAs
• Ensure team members are kept fully informed at all times through a structured communication process
• Forms and maintains effective operational links across the business to support the advancement and drive of improvements to achieve consistency and service excellence across teams
• Support ad-hoc projects as assigned

Requirements

• Associate Degree holder or above in any disciplines
• Relevant customer service experience preferably with call centre background
• Strong coaching and team leadership skills with good communication and analytical skills
• Good command of both written and verbal English and Chinese (Cantonese and Mandarin)
• Highly skilled at influencing and communicating to all levels of the business
• Proficient in MS Office applications
• Willing to perform shift duties

Other Benefits

• Birthday Leave
• Annual Leave
• Marriage Leave
• Comprehensive Medical and Life Insurance Coverage
• MPF Top Up Program
• Upgraded Maternity and Paternity Leave
• Year-end Discretionary Bonus

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking "Apply Now".

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focusses on
  manual writing,
  enhancing
  operational efficiency
  and supporting
  strategic initiatives across clearing and settlement operations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 3 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of payment systems, particularly Faster Payment System (FPS) and SWIFT messaging standards
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with project management methodologies (e.g. Agile, Waterfall).
• Experience in financial services or clearing and settlement operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focuses on manual writing, enhancing operational efficiency and supporting strategic initiatives across operations related to Loans, Credit and Transformations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 2 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of corporate Loans, Credit and Transformation.
• Strong analytical, communication, and stakeholder management skills.
• Experience in financial services operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.