193 Operations Manager jobs in Hong Kong

• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development

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Get notified about new Business Operations Manager jobs in Hong Kong SAR .

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Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.

Currently, Wonder is Hong Kong’s first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a single mobile app. Core products include the Wonder App (Mobile App), Wonder Smart Terminal (O2O Payments), Wonder Card (Custom Card) and Wonder Portal (Desktop Dashboard). For selected merchants, Wonder also offers instant payments settlement (T+0), also one of the first in Hong Kong. As of today, Wonder is growing exponentially month-on-month and is well-positioned to become the no.1 payments gateway platform in Hong Kong.

Headquartered in Hong Kong, Bindo Labs raised its USD 6MM series A funding round in 2021 led by Hong Kong Telecom (HKT) / Pacific Century Group. Bindo Labs has offices across Mainland China and Asia Pacific, including Shenzhen, Changsha and Singapore.

Middle to Senior level

Hong Kong

What You Will Do:

• Responsible for overseeing the completion of administrative & operation tasks, customers support and other operational activities. To lead subordinate to keep records of customer interactions, process customer accounts and file documents
• Lead a team for merchant onboarding process, payment partners communication, after sales services, training process.
• To develop, pilot, test, and roll out system for automation of internal operations, and service delivery flow. Required to be able plan, design, and execute with Product team on the logic and ongoing operation flow.
• As a leader, you will drive operational excellence within the team by collaborating on the design and implementation of efficient procedures. You will continuously seek and implement improvements to maximize productivity and achieve peak performance.
• To deal with requests and queries from customers, and partners in multi-channel in a timely and professional manner
• Collaborate with other internal teams such as compliance, business development, product for cascading and/or escalations of merchants’ concerns
• Work closely with head of product for automation system design/roll-out
• Any ad-hoc tasks as required

What We Are Looking For:

• Graduated from university with a Bachelor's degree or equivalent.
• Client service mindset - obsessed with client happiness, internally and externally.
• Experience & knowledge on one or more areas of account opening/client onboarding/payment/CDD review would be an advantage
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities. Able to work independently and under pressure
• Experience & knowledge with Data Management / Data Analytics are preferred; Experience & knowledge with SQL, Python, Tableau, Power BI or equivalent would be an advantage
• Self-motivated with excellent communication and presentation skills
• Strong problem solving skills, analytical skill, capable to comprehend technologies and system architectures and approaches
• Proficient in both spoken and written English and Chinese (Mandarin and Cantonese)
• Immediate available is highly preferred

What We Offer:

• Competitive base package
• Opportunity to take full ownership of a vertical
• Flat and open work culture
• International team environment
• Group medical insurance
• Birthday leave

At Bindo Labs / Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Wonder by 2x

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 2 days ago

New Territories, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 3 weeks ago

Kowloon City District, Hong Kong SAR 1 month ago

Hong Kong, Hong Kong SAR HK 600,000.00-HK 780,000.00 3 weeks ago

Kwai Tsing District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Operations Manager role at Preface

1 day ago Be among the first 25 applicants

Join to apply for the Operations Manager role at Preface

About Preface

Preface is a content and tech-enabling company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt. With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide.

About Preface

Preface is a content and tech-enabling company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt. With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide.

Role Overview

As the Operations Manager, you will oversee daily operations, ensuring our team delivers exceptional customer experiences. You will play a crucial role in staff training, inventory management, and enhancing overall store performance.

Key Responsibilities

Customer Experience

• Create a welcoming environment for customers.
• Address customer inquiries and feedback promptly.
  
  

• Ensure products meet our high standards for quality and presentation.
• Monitor and maintain the cleanliness and organisation of the store.
  
  

• Recruit, train, and develop staff to deliver exceptional service.
• Conduct regular training sessions on product knowledge, customer service, and operational procedures.
• Lead by example, motivating the team to achieve sales and performance goals.
  
  

• Oversee daily operations, including staffing, inventory management, and scheduling.
• Manage budgets and maintain financial records.
• Regularly review product quality and market trends.
  
  

• Respond efficiently to customer complaints.
• Organise staff scheduling, discipline, and operational workflow.
• Provide on-the-job training on product knowledge and upselling techniques.
• Evaluate performance and provide feedback.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
  
  

• Minimum of 5-8+ years of experience in the F&B or hospitality industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Attention to detail and high-quality standards.
• Strong knowledge and passion for coffee and wine, with WSET Level 2 or above certification preferred.
• Flexible availability, including evenings, weekends and holidays.
• Relevant qualifications and food licensing knowledge are a plus.
• Fluency in Chinese and English.
  
  

• Competitive salary and performance-based incentives.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Education Management

Referrals increase your chances of interviewing at Preface by 2x

Get notified about new Operations Manager jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Supervise daily back-office operations, including account management, client data processing, and addressing inquiries from the sales team.
• Lead data management initiatives, such as data cleaning, regulatory reporting, audits, system enhancements, and operational efficiency projects.
• Oversee the account opening process for diverse client types, including individual, corporate, financial institution, and trust accounts.
• Ensure a smooth and customized client onboarding experience tailored to specific needs.
• Maintain compliance with policies and uphold high data quality standards in internal systems.
• Continuously review and enhance operational procedures to drive efficiency.
• Collaborate with cross-functional teams to identify improvement opportunities and implement best practices.

Requirements:

• Bachelor’s degree or higher in Business, Finance, or a related field.
• At least 8 years of relevant experience in the financial industry, with demonstrated leadership or supervisory experience.
• Strong teamwork skills, proactive attitude, self-motivation, and excellent interpersonal and communication abilities.
• Fluency in both written and spoken English and Mandarin.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other and Finance

Referrals increase your chances of interviewing at Be Myjob Company Limited by 2x

Get notified about new Operations Manager jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are looking for a qualified Operations Manager (Key accounts) to join our team in Asendia Hong Kong.

Responsibilities:

Operational Excellence:

• Supervise daily logistics activities across key stages (Leg 1, Leg 2, and Leg 3) to ensure efficiency and compliance with SLAs outlined in contracts with key accounts.
• Promptly address operational issues arising from both local and overseas hubs to minimize disruptions.
• Provide proactive, actionable recommendations for enhancing processes and achieving operational excellence.

Key Accounts and Vendors Engagement:

• Represent the company and its brand with customers, conducting regular review meetings to build strong relationships founded on quality service and sustainable operations
• Maintain robust communication channels with key accounts and vendors.

Data-Driven Decision Making:

• Leverage data analytics to inform decision-making and pinpoint areas for enhancing operations and supply chain efficiency.
• Monitor financial performance and manage data exchanges related to billing and service penalties

Internal Collaboration:

• Assist with billing reports and project implementation for key accounts.
• Ensure seamless integration and transition of new projects into existing operations.

Requirements:

• Bachelor's degree or higher in Supply Chain, Logistics, Transportation Management, Business Analytics, or related field.
• 5-8 years of relevant experience, preferably in e-commerce logistics, with a proven track record in operations management across core stages (Leg 1, Leg 2, and Leg 3).
• Strong knowledge of e-commerce logistics, freight forwarding, and courier business.
• Excellent numerical, analytical, communication, and interpersonal skills.
• Fluent in English, Mandarin, and Cantonese.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Ability to multitask, meet deadlines, and work independently under pressure.
• Immediate availability preferred.

We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking APPLY NOW.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Supply Chain, Management, and Strategy/Planning
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Asendia by 2x

Get notified about new Operations Manager jobs in New Territories, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 2 days ago

New Territories, Hong Kong SAR 3 weeks ago

Yuen Long District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 4 weeks ago

Sha Tin District, Hong Kong SAR 2 days ago

New Territories, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 1 week ago

Tuen Mun District, Hong Kong SAR 1 month ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Kwai Tsing District, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.

Currently, Wonder is Hong Kong’s first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a single mobile app. Core products include the Wonder App (Mobile App), Wonder Smart Terminal (O2O Payments), Wonder Card (Custom Card) and Wonder Portal (Desktop Dashboard). For selected merchants, Wonder also offers instant payments settlement (T+0), also one of the first in Hong Kong. As of today, Wonder is growing exponentially month-on-month and is well-positioned to become the no.1 payments gateway platform in Hong Kong.

Headquartered in Hong Kong, Bindo Labs raised its USD 6MM series A funding round in 2021 led by Hong Kong Telecom (HKT) / Pacific Century Group. Bindo Labs has offices across Mainland China and Asia Pacific, including Shenzhen, Changsha and Singapore.

Middle to Senior level

Hong Kong

What You Will Do:

• Responsible for overseeing the completion of administrative & operation tasks, customers support and other operational activities. To lead subordinate to keep records of customer interactions, process customer accounts and file documents
• Lead a team for merchant onboarding process, payment partners communication, after sales services, training process.
• To develop, pilot, test, and roll out system for automation of internal operations, and service delivery flow. Required to be able plan, design, and execute with Product team on the logic and ongoing operation flow.
• As a leader, you will drive operational excellence within the team by collaborating on the design and implementation of efficient procedures. You will continuously seek and implement improvements to maximize productivity and achieve peak performance.
• To deal with requests and queries from customers, and partners in multi-channel in a timely and professional manner
• Collaborate with other internal teams such as compliance, business development, product for cascading and/or escalations of merchants’ concerns
• Work closely with head of product for automation system design/roll-out
• Any ad-hoc tasks as required

What We Are Looking For:

• Graduated from university with a Bachelor's degree or equivalent.
• Client service mindset - obsessed with client happiness, internally and externally.
• Experience & knowledge on one or more areas of account opening/client onboarding/payment/CDD review would be an advantage
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities. Able to work independently and under pressure
• Experience & knowledge with Data Management / Data Analytics are preferred; Experience & knowledge with SQL, Python, Tableau, Power BI or equivalent would be an advantage
• Self-motivated with excellent communication and presentation skills
• Strong problem solving skills, analytical skill, capable to comprehend technologies and system architectures and approaches
• Proficient in both spoken and written English and Chinese (Mandarin and Cantonese)
• Immediate available is highly preferred

What We Offer:

• Competitive base package
• Opportunity to take full ownership of a vertical
• Flat and open work culture
• International team environment
• Group medical insurance
• Birthday leave

At Bindo Labs / Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Wonder by 2x

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 2 days ago

New Territories, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 3 weeks ago

Kowloon City District, Hong Kong SAR 1 month ago

Hong Kong, Hong Kong SAR HK 600,000.00-HK 780,000.00 3 weeks ago

Kwai Tsing District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Operations Manager role at Preface

1 day ago Be among the first 25 applicants

Join to apply for the Operations Manager role at Preface

About Preface
Preface is a content and tech-enabling company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt. With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide.

About Preface
Preface is a content and tech-enabling company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt. With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide.
Role Overview
As the Operations Manager, you will oversee daily operations, ensuring our team delivers exceptional customer experiences. You will play a crucial role in staff training, inventory management, and enhancing overall store performance.
Key Responsibilities
Customer Experience

• Create a welcoming environment for customers.
• Address customer inquiries and feedback promptly.
  

• Ensure products meet our high standards for quality and presentation.
• Monitor and maintain the cleanliness and organisation of the store.
  

• Recruit, train, and develop staff to deliver exceptional service.
• Conduct regular training sessions on product knowledge, customer service, and operational procedures.
• Lead by example, motivating the team to achieve sales and performance goals.
  

• Oversee daily operations, including staffing, inventory management, and scheduling.
• Manage budgets and maintain financial records.
• Regularly review product quality and market trends.
  

• Respond efficiently to customer complaints.
• Organise staff scheduling, discipline, and operational workflow.
• Provide on-the-job training on product knowledge and upselling techniques.
• Evaluate performance and provide feedback.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
  

• Minimum of 5-8+ years of experience in the F&B or hospitality industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Attention to detail and high-quality standards.
• Strong knowledge and passion for coffee and wine, with WSET Level 2 or above certification preferred.
• Flexible availability, including evenings, weekends and holidays.
• Relevant qualifications and food licensing knowledge are a plus.
• Fluency in Chinese and English.
  

• Competitive salary and performance-based incentives.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Education Management

Referrals increase your chances of interviewing at Preface by 2x

Get notified about new Operations Manager jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Supervise daily back-office operations, including account management, client data processing, and addressing inquiries from the sales team.
• Lead data management initiatives, such as data cleaning, regulatory reporting, audits, system enhancements, and operational efficiency projects.
• Oversee the account opening process for diverse client types, including individual, corporate, financial institution, and trust accounts.
• Ensure a smooth and customized client onboarding experience tailored to specific needs.
• Maintain compliance with policies and uphold high data quality standards in internal systems.
• Continuously review and enhance operational procedures to drive efficiency.
• Collaborate with cross-functional teams to identify improvement opportunities and implement best practices.

Requirements:

• Bachelor’s degree or higher in Business, Finance, or a related field.
• At least 8 years of relevant experience in the financial industry, with demonstrated leadership or supervisory experience.
• Strong teamwork skills, proactive attitude, self-motivation, and excellent interpersonal and communication abilities.
• Fluency in both written and spoken English and Mandarin.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other and Finance

Referrals increase your chances of interviewing at Be Myjob Company Limited by 2x

Get notified about new Operations Manager jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are looking for a qualified Operations Manager (Key accounts) to join our team in Asendia Hong Kong.

Responsibilities:

Operational Excellence:

• Supervise daily logistics activities across key stages (Leg 1, Leg 2, and Leg 3) to ensure efficiency and compliance with SLAs outlined in contracts with key accounts.
• Promptly address operational issues arising from both local and overseas hubs to minimize disruptions.
• Provide proactive, actionable recommendations for enhancing processes and achieving operational excellence.

Key Accounts and Vendors Engagement:

• Represent the company and its brand with customers, conducting regular review meetings to build strong relationships founded on quality service and sustainable operations
• Maintain robust communication channels with key accounts and vendors.

Data-Driven Decision Making:

• Leverage data analytics to inform decision-making and pinpoint areas for enhancing operations and supply chain efficiency.
• Monitor financial performance and manage data exchanges related to billing and service penalties

Internal Collaboration:

• Assist with billing reports and project implementation for key accounts.
• Ensure seamless integration and transition of new projects into existing operations.

Requirements:

• Bachelor's degree or higher in Supply Chain, Logistics, Transportation Management, Business Analytics, or related field.
• 5-8 years of relevant experience, preferably in e-commerce logistics, with a proven track record in operations management across core stages (Leg 1, Leg 2, and Leg 3).
• Strong knowledge of e-commerce logistics, freight forwarding, and courier business.
• Excellent numerical, analytical, communication, and interpersonal skills.
• Fluent in English, Mandarin, and Cantonese.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Ability to multitask, meet deadlines, and work independently under pressure.
• Immediate availability preferred.

We offer competitive remuneration package and fringe benefits to the right candidate. Interest parties please send full resume stating your availability, present and expected salary to Human Resources Manager by clicking APPLY NOW.

All personal data collected will be used for recruitment related purposes and treated in strictest confidentiality. Applicants not hearing from us within 2 months may consider their applications unsuccessful. All personal data supplied will be destroyed after completion of the recruitment process.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Supply Chain, Management, and Strategy/Planning
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Asendia by 2x

Get notified about new Operations Manager jobs in New Territories, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 2 days ago

New Territories, Hong Kong SAR 3 weeks ago

Yuen Long District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 4 weeks ago

Sha Tin District, Hong Kong SAR 2 days ago

New Territories, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 1 week ago

Tuen Mun District, Hong Kong SAR 1 month ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Kwai Tsing District, Hong Kong SAR 1 week ago

New Territories, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.