What Jobs are available for Operations Professionals in Hong Kong?

Key Responsibilities:

• Collect, organize, and conduct preliminary analysis of information related to financial market trends, policies, regulations, and industry data in Hong Kong and overseas, as required by the mainland team.
• Serve as the company's external communication representative in Hong Kong, maintaining close contact with financial institutions, government departments, professional consulting firms, and other entities to handle daily business matters.
• Assist in opening overseas bank accounts, submitting documents, and conducting follow-up work to ensure smooth completion of processes.
• Prepare regular market analysis reports and business progress updates to support decision-making by the mainland management team.
• Handle various administrative coordination tasks for the Hong Kong office to ensure efficient business operations.

Requirements:

1. Bachelor's degree, preferably in Finance, Business, Management, or a related discipline.
2. Strong data collection and analytical skills; proficient in Microsoft Office applications, including Excel and PowerPoint.
3. Excellent written and verbal communication skills in English and Chinese (Cantonese, Mandarin) to meet professional communication needs with various institutions.
4. Detail-oriented, proactive, and strong execution ability, with the efficiency to coordinate cross-regional work.
5. Prior experience in financial institutions, consulting firms, or corporate client services in Hong Kong is preferred.
6. Familiarity with the Hong Kong financial market and business environment will be an advantage.

一、公司简介

黑马财富管理有限公司是一家专注于"全球化证券交易、专业投顾服务及全球资产管理(含基金管理)"的香港金融机构,依托成熟的投研体系、严谨的风控机制及高效的客户服务,在全球证券交易、海外基金管理、高净值客户定制化投顾领域积累了良好口碑,深度服务香港及全球高净值客户。现因业务拓展需要,面向香港地区招聘"业务运营专员",协助处理证券交易、投顾服务及基金管理相关日常运营工作,诚邀具备2-5年金融运营经验的从业者加入,共同夯实业务运营基础。

二、招聘岗位

业务运营专员(Full-time,协助证券交易、投顾服务及基金管理业务运营)

工作地点:香港中环金融核心区(交通便利,毗邻港铁上环站)

三、岗位职责

1.协助基金管理业务运营工作:

配合处理基金和专户日常运营事务,包括募集期份额登记辅助、认购资金清算材料整理,存续期净值核算基础数据核对、分红派息信息录入,以及赎回申请的初步审核;协助核对每日基金持仓数据、资金流水与托管账户明细,发现数据差异及时上报,保障基金运营流程顺畅。

2.配合证券交易业务运营事务:

协助对接券商交易系统与结算机构,处理证券交易基础操作(如交易指令录入辅助、成交记录核对、资金交收(T+2结算)数据整理);配合维护客户证券账户基础信息,协助解答客户关于交易进度、持仓查询的基础咨询,整理证券交易运营台账。

3.支持投顾服务业务运营:

协助整理投顾业务相关材料(如调研数据归档、投顾报告基础信息核对);按监管要求留存投顾业务记录,配合合规部门完成投顾业务运营数据统计,协助响应内外部关于投顾业务流程的基础问询。

4.协助监管对接与数据整理:

配合团队向香港证监会(SFC)及相关机构报送证券交易、投顾服务、基金管理业务的基础运营数据(如月度证券交易明细、季度投顾业务量统计、基金运营基础报表);协助准备业务年度相关材料(如业务凭证整理、运营日志汇总),配合非现场监管问询的材料补充工作。

5.参与运营系统维护与流程执行:

协助维护业务相关系统(基金管理:TA系统、基金清算系统;证券交易:券商交易辅助系统;投顾服务:投顾报告归档系统),包括数据录入、系统操作日志记录;严格执行已制定的运营操作规范,协助整理运营过程中的问题反馈,为流程优化提供基础建议。

6.配合跨部门协同与基础支持:

协助协同合规部门完成运营合规自查的基础工作(如凭证抽查、流程记录核对);配合投研、客户服务团队,提供运营数据支持(如基金持仓基础数据、证券交易历史记录查询),确保跨部门基础协作顺畅。

四、任职要求

1.学历背景:本科及以上学历,金融、会计、经济学等相关专业;持有香港本地高校或国际认可院校学历者优先。

2.工作经验:

具备2-5年香港金融机构运营经验,有证券交易、投顾服务或基金管理任一或多个业务运营经验(如基金运营助理、证券交易结算助理、投顾业务支持);了解香港《证券及期货条例》下相关业务的基本监管要求,熟悉金融运营基础流程。

3.专业能力:

- 熟悉至少1类业务运营核心环节(如基金份额登记、证券结算、投顾记录留存),能独立完成基础运营操作;

- 会使用金融运营常用系统(如TA系统基础功能、Excel高级函数),具备基础数据处理与统计能力(如数据录入、报表汇总);

- 持有香港金融相关资格证书(如SFC代表牌照、ACCA初级阶段、HKICPA基础资格)者优先。

4.综合素养:

- 工作细致、责任心强,对数据敏感,能准确识别基础运营流程中的简单问题并及时上报;

- 英语与中文(粤语/普通话)流利,可使用英语处理基础监管文件、对接外部机构简单沟通,具备良好的团队协作与基础沟通能力;

- 能适应香港金融市场工作节奏,在基金募集期、证券交易高峰期等节点,配合完成基础运营任务。

五、福利待遇

1.薪酬回报:提供香港金融行业有竞争力的薪酬(基本月薪+年终奖金),根据候选人经验与能力灵活调整,整体薪酬符合市场中等偏上水平。

2.福利保障:依法缴纳香港强积金(MPF),额外提供团体医疗保险,为员工健康提供基础保障。

3.职业发展:

- 定期组织业务基础培训(如SFC业务合规入门、运营系统操作教学);

- 提供清晰的专业线晋升路径(运营专员→高级运营专员→运营主管),支持员工考取行业资格证书(证书报考费用补贴50%)。

4.工作环境:位于香港中环甲级写字楼,办公环境舒适,配备完善的办公设施;团队氛围轻松协作,定期组织基础团建活动(如部门聚餐、户外轻徒步),增强团队凝聚力。

5.其他福利:享受香港法定公众假期、带薪年假(入职即享14天,逐年递增至18天)、节日福利(春节/圣诞/中秋礼金),可申请弹性工作时间(每周1天,需提前报备)。

六、应聘方式

1.简历投递:请将个人中英文简历(附一寸证件照,标注"业务运营专员-姓名-工作年限")发送至招聘邮箱,简历中可简要说明过往参与的业务运营经验。

2.选拔流程:

- 简历筛选:HR团队在收到简历后进行筛选,通过者将收到电话/邮件通知;

- 考核环节:初面:线上面试,进行基础能力与经验匹配度评估)。终面:香港办公室现场沟通,侧重实操能力。

Darkhorse Wealth Management Limited is a Hong Kong-based financial institution focusing on global securities trading, professional investment advisory services, and global asset management (including fund management). Leveraging its mature investment research system, rigorous risk control mechanism, and efficient client services, the company has established a strong reputation in global securities trading, overseas fund management, and customized investment advisory services for high-net-worth clients, providing in-depth services to high-net-worth clients in Hong Kong and around the world. Due to business expansion, we are now recruiting a Business Operations Specialist in Hong Kong to support daily operational work related to securities trading, investment advisory services, and fund management. We sincerely invite professionals with 2-5 years of financial operations experience to join us and jointly consolidate the foundation of business operations.

Business Operations Specialist (Full-time, supporting operations for securities trading, investment advisory services, and fund management)

Work Location: Central Financial Core District, Hong Kong (convenient transportation, adjacent to Sheung Wan MTR Station)

1. Support Operations for Fund Management Business:

Assist in daily operational tasks for funds and dedicated accounts, including supporting share registration during the fundraising period, organizing subscription fund settlement documents, verifying basic data for net asset value (NAV) calculation during the ongoing period, inputting dividend distribution information, and conducting preliminary review of redemption applications. Assist in reconciling daily fund position data, capital flows, and custodian account details; promptly report any data discrepancies to ensure the smooth operation of fund processes.

1. Support Operations for Securities Trading Business:

Assist in coordinating with securities firm trading systems and settlement institutions to handle basic securities trading operations (e.g., supporting trade order entry, reconciling transaction records, organizing T+2 settlement data). Assist in maintaining basic client securities account information, answer clients' basic inquiries about transaction progress and position checks, and organize securities trading operation ledgers.

1. Support Operations for Investment Advisory Services:

Assist in organizing materials related to investment advisory services (e.g., filing research data, verifying basic information in investment advisory reports). Retain investment advisory business records in accordance with regulatory requirements, support the compliance department in statistical work of investment advisory business operations, and assist in responding to internal and external basic inquiries about investment advisory business processes.

1. Assist in Regulatory Reporting and Data Organization:

Support the team in submitting basic operational data of securities trading, investment advisory services, and fund management to the Hong Kong Securities and Futures Commission (SFC) and relevant institutions (e.g., monthly securities trading details, quarterly investment advisory business volume statistics, basic fund operation reports). Assist in preparing annual business-related materials (e.g., organizing business vouchers, summarizing operation logs) and support supplementary material submission for off-site regulatory inquiries.

1. Participate in Operation System Maintenance and Process Implementation:

Assist in maintaining business-related systems (for fund management: Transfer Agent (TA) System, Fund Settlement System; for securities trading: Securities Firm Trading Support System; for investment advisory services: Investment Advisory Report Filing System), including data entry and recording system operation logs. Strictly implement established operational guidelines, assist in collating feedback on issues during operations, and provide basic suggestions for process optimization.

1. Support Cross-departmental Collaboration and Basic Assistance:

Assist the compliance department in basic operational compliance self-inspection work (e.g., spot-checking vouchers, verifying process records). Cooperate with the investment research and client service teams to provide operational data support (e.g., querying basic fund position data, historical securities transaction records) to ensure smooth basic cross-departmental collaboration.

1. Educational Background: Bachelor's degree or above, majoring in finance, accounting, economics, or related fields; preference will be given to candidates with degrees from local Hong Kong universities or internationally recognized institutions.

2. Work Experience:

2-5 years of operations experience in Hong Kong financial institutions, with operational experience in any one or more of the following areas: securities trading, investment advisory services, or fund management (e.g., fund operations assistant, securities trading settlement assistant, investment advisory service support). Basic understanding of the regulatory requirements for relevant businesses under Hong Kong's Securities and Futures Ordinance and familiarity with basic financial operation processes.

1. Professional Competence:

- Familiar with the core operational links of at least one type of business (e.g., fund share registration, securities settlement, investment advisory record retention) and able to independently complete basic operational tasks.

- Proficient in using common financial operation systems (e.g., basic functions of TA System, advanced Excel functions) and has basic data processing and statistical capabilities (e.g., data entry, report summarization).

- Preference will be given to candidates holding relevant Hong Kong financial qualifications (e.g., SFC Representative License, ACCA Foundation Level, HKICPA Fundamental Qualification).

1. Comprehensive Qualities:

- Meticulous, responsible, and sensitive to data; able to accurately identify simple issues in basic operational processes and report them promptly.

- Fluent in English and Chinese (Cantonese/Mandarin); able to use English to handle basic regulatory documents and conduct simple communications with external institutions;has good basic teamwork and communication skills.

- Able to adapt to the work rhythm of Hong Kong's financial market and support the completion of basic operational tasks during key periods such as fund fundraising periods and securities trading peak seasons.

1. Remuneration: Competitive remuneration in Hong Kong's financial industry (basic monthly salary + year-end bonus), adjusted flexibly based on the candidate's experience and capabilities; the overall remuneration is above the medium market level.

2. Welfare Protection: Statutory contribution to Hong Kong Mandatory Provident Fund (MPF); additional group medical insurance to provide basic health protection for employees.

3. Career Development:

- Regular basic business training (e.g., introductory training on SFC business compliance, operational system operation training).

- Clear professional promotion path (Operations Specialist → Senior Operations Specialist → Operations Supervisor); support for employees to obtain professional qualifications (50% subsidy for exam fees of professional qualifications).

1. Work Environment: Located in a Grade A office building in Central, Hong Kong, with a comfortable office environment and complete office facilities; a relaxed and collaborative team atmosphere, with regular basic team-building activities (e.g., department dinners, outdoor light hiking) to enhance team cohesion.

2. Other Benefits: Enjoy Hong Kong statutory public holidays, paid annual leave (14 days upon employment, increasing to 18 days annually), festival benefits (cash gifts for Spring Festival, Christmas, and Mid-Autumn Festival), and flexible working hours (1 day per week, subject to advance notification).

1. Resume Submission: Please send your bilingual resume (Chinese and English) with a 1-inch ID photo, marked as "Business Operations Specialist - Name - Years of Experience", to the recruitment email: You may briefly describe your past experience in business operations in the resume.

2. Selection Process:

- Resume Screening: The HR team will screen resumes upon receipt; shortlisted candidates will be notified via phone/email.

- Assessment Stage:

- Preliminary Interview: Online interview to assess basic competence and experience alignment.

- Final Interview: On-site interview at the Hong Kong office, focusing on practical skills.

Who We Are:

Y-Intercept (Hong Kong) Limited is a quantitative investment management firm dedicated to delivering high-quality returns, supported by tested and proven investment strategies across various asset classes and global financial markets. We pride ourselves on and value intellectual curiosity and hard work, investing in people who are driven to learn and achieve. We are a merit-focused and talent-driven organization, characterized by compassion, respect, and modesty among our team members. We believe in maintaining a healthy and happy lifestyle in an intellectually stimulating environment.

Responsibilities
:

• Perform portfolio operational support, including reconciliation and dealing with prime brokers
• Interface daily with fund administrator, prime brokers, swap counterparties, and internal investment team to assist with reconciliation of positions and accounts, promptly researching and correcting discrepancies
• Recognize and troubleshoot PNL and accounting issues
• Collaborate with the Technology team to develop new tools and applications
• Perform ad-hoc tasks assigned by management

Required Qualification, Skills, and Experience:

• A bachelor's degree in Economics, Finance, Accounting, or a related field is required
• Minimum 5 years of related work experience
• Strong organisational skills, attention to detail, and excellent written and verbal communication skills
• Self-motivated, disciplined, and able to operate independently as well as part of a team

Location:

Central, Hong Kong

Y-Intercept (Hong Kong) Limited is an equal opportunity employer.

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Flow Traders is looking for an experienced Operations Specialist to join our growing Operations team in Hong Kong. The ideal candidate is driven, proactive and motivated to work in a fast paced environment. This is a unique opportunity to join a leading proprietary trading firm with an entrepreneurial and innovative culture at the heart of its business. We value quick-witted, creative minds and challenge them to make full use of their capacities. If you aim high, the sky is the limit

The role directly supports our Traders by performing reconciliation and control while continuously improving these processes. Supporting our growing trading operations, the Operations Team not only monitors and tracks our trading positions, but also continuously seeks opportunities to improve our systems and methods for doing so, in order to catch inefficiencies sooner and more accurately. The Operations Team obtains knowledge about procedures and processes and actively shares knowledge of new developments with colleagues internally as well as with our Trading and Risk teams globally. Due to the role being part of the broader Risk and Operations (RO) team, there are opportunities and potential to gain a broader scope within risk management.

What you will do

• Responsible for daily trade bookings, resolving settlement issues and to monitor corporate action events for the firm
• Responsible for the daily reconciliation and reporting of all trades, positions, cash holdings, costs and P&L attribution in a timely manner
• Monitor and manage operational workflow and risk throughout the trade lifecycle
• Adopt the use of technology and contribute to projects with the aim of ensuring work processes are optimised
• Working closely with counterparties/custodians/prime brokers to on-board new businesses and resolve daily issues

What you need to succeed

• 3 to 5 years of Mid-office/Operations experience preferably from buy-side (Hedge funds, Prop Trading) or Prime brokerage.
• Bachelor Degree in Business, Economics or related field
• Product knowledge in listed equities, ETFs, derivatives and FX
• Familiar with Asian securities markets and the respective rules preferred
• Proficient in Excel, and practical experience in VBA, SQL and Python.
• Ability to process and perform analysis with large datasets
• Excellent communication and problem solving skills
• A proactive, assertive, and flexible personality
• Passion to work in a fast paced working environment

What We Offer

We like to think that talent grows at Flow and stays at Flow. To ensure this, we provide our employees with an extensive onboarding program, access to Flow Academy, the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, annual discretionary bonus and other fantastic perks and benefits, such as:

• Flow Academy for continuous learning and opportunities to attend domain-related conferences
• Comprehensive health insurance coverage
• In-house lounge with a bar, pool table and console games
• Daily catered breakfast and lunch with healthy snacks and drinks available throughout the day
• In-house hairdresser and massage therapist
• Personal trainers, weekly boot camps and a subsidized gym membership
• Annual company trip and a variety of events throughout the year
• Global rotations between our offices worldwide
• and more

Flow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders.

Responsibilities:

1. Coordinate daily operational matters between Hong Kong and overseas teams and promote project progress management.

2. Support meeting organization, report preparation, and operational data compilation and analysis.

3. Possess multitasking ability and independently optimize operational processes and collaboration mechanisms.

4. Collaborate with business, marketing, and technology teams to ensure efficient operational advancement.

Qualifications:

1. Bachelor's degree or higher, with at least 5 years of experience in operational support, project management, or administrative-related work. Meticulous and responsible.

2. Strong communication skills in both Chinese and English; proficient in Office software.

3. Logical thinking with basic data processing and analysis capabilities.

4. Good coordination and organizational skills, adaptable to a fast-paced cross-team work environment.

5. Experience in cross-cultural or international business support is preferred.

Position Purpose

Be a contributor to the team's success in completing routine Traditional Trade transactions and looking for rooms to improve efficiency within the Bank's internal control framework

Direct Responsibilities

• Subject to experience, to execute the duty of processor to complete route Traditional Trade transactions within the committed timeline
• Operate relevant banking systems on transaction processing
• Provide transaction support by updating application systems for all trade transactions including import and export.
• Ensure transactions are processed with no backlog.
• Provide support to clients with tailor-made reports / advice and handling customers enquires.
• Acts as the contact point of clients in receiving transactions.
• To monitor the workflow and procedures to be running in proper paths enabling the Quality Target could be achieved.
• To review irregular, problematic and overdue transactions and to provide guidance to staff members on follow-up actions.
• Responsible for ensuring Operation Procedures are written, distributed and updated
• Reporting potential issues if required
• Bring Direct contribution to BNPP operational permanent control framework
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
• Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
• Comply with internal and external regulatory and compliance requirements
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies
• Responsible for reporting all incidents according to the Incident Management System.
• Anti‐Money Laundering / Financial Sanctions "AML/FS") related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Other contributions

• Share knowledge and experience with colleagues in team to build up team spirit;
• Contribute and support businesses in product delivery with professional comments.
• Contribute to resolve and identify blocking matters
• Coach / assist team members in achieving the objective
• able to help Unit Head to run the Unit smoothly.

Competencies (Technical / Behavioral)

• 3-4 years relevant Traditional Trade operations experience
• Familiar with relevant UCP articles and ISBP rules
• Team spirit contributor / builder
• Good communication in speaking / writing
• University degree
• CDCS or CITF certificates

About BNP PARIBAS
As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

LOCATION: HK – Causeway Bay

TYPE: Full time

Specialist, Operations – Hong Kong & Macau

Do you enjoy being the go-to person? Are you interested in providing active operational and field support to Western Union stores and agent network? Join Western Union as Senior Specialist, Operations.

Western Union powers your pursuit.

This role is on the lookout for providing operational support to the locations of Western Union Retail Services, which consists of Western Union branches and subagent networks, and handle Digital Operations. You will be coordinating between various teams internally and externally to provide training and coordinate upgrades and roll outs, maintenance and troubleshooting as required.

You will propose operational improvement initiatives to business leaders, whilst ensuring processes are both commercially minded and consistent with regulations.

Role Responsibilities:

• Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support.

• Will manage and handle digital operations framework for Hong Kong and Macau Digital business.

• Monitor Account Payout Network transactions, tasks, and activities.

• Implement new processes to enhance service, improve cost effectiveness, improve quality, and address service issues for Hong Kong and Macau network organization.

• Ensure efficiency and quality goals are met for all products and operational queues and departments daily, weekly, and monthly.

• Enabling operational excellence in service delivery and regulatory compliance within the country's networks and customers through the coordination of Agent Operations activities, Regional Operation Centers, Compliance, and business.

• Experience in data analysis, market and trend research is a plus.

Role Requirements:

• A minimum of years' experience in retail consumer, bank, financial services/payment services, call center organizations with emphasis on technology and process or product management. This includes retail point of sale technology, mobile and self-service consumer solutions.

• Experience is required in leading and managing large global cross-functional programs, with the ability to network and communicate across all functions and management levels.

• Experience working with program or project management principles, tools and processes is required with emphasis on Global Retail and Digital products and technologies.

• Detail oriented and results driven – must have a proven track record of delivering high quality results in a global environment.

• Excellent written and oral communication skills (English, Cantonese, and Mandarin), excellent people skills and ability to influence peers and stakeholders in business and technical roles.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Hongkong specific benefits include:

• Paid Time Offs
• Global Recognition and Rewards Programs
• Hybrid Working Arrangement
• Life/ Accident Insurance Coverage

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sexual orientation, gender identity, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Job Description:

• Upload and maintain product listings (images, descriptions, pricing, attributes) on Shopify.
• Process daily orders, returns, refunds, and exchanges.
• Handle customer enquiries and provide excellent service using Customer Service platforms.
• Handle mainland e-shop platforms such as Xiaohongshu (XHS), Douyin, and Tmall (product upload, inventory, logistics, etc.).
• Coordinate shooting samples (borrowing, tracking, and returning to warehouse).
• Support the Marketing Executive during campaigns by updating homepage content and product bundle uploads in peak seasons.
• Cross-check and proofread Traditional Chinese (ZH) and English (EN) content on websites.
• Support weekly sales reports updates in Excel and flag operational issues.
• Liaise with warehouse/logistics to ensure smooth fulfillment and stock accuracy.

Requirement:

• Diploma/Associate Degree or equivalent work experience.
• 1–3 years' experience in e-commerce, retail, or logistics.
• Familiarity with Shopify (or similar platforms).
• Strong Excel reporting skills.
• Detail-oriented, organized, and reliable — with strong language sense for content checks.
• Customer-focused, with problem-solving skills.
• Able to manage workload effectively in a part-time role.