70 Operations Strategy jobs in Hong Kong

• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development

Referrals increase your chances of interviewing at KuCoin Exchange by 2x

Get notified about new Business Operations Manager jobs in Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Consultant, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

1 year ago Be among the first 25 applicants

Join to apply for the Consultant, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Get AI-powered advice on this job and more exclusive features.

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

We support organizations and executive teams in defining their ambition and developing innovative strategies that embed the agility, customer-centricity and operational excellence needed to thrive in dynamic markets. We draw on KPMG’s deep functional expertise to work shoulder to shoulder with our clients through implementation and deliver targeted results by accelerating momentum, locking down value and de-risking both decisions and actions. We bring strategic thinking and the hands-on skillsets to deliver on transformation. We call this ‘Innovation to Results’.

• Growth strategy: identifying and implementing a prioritized set of growth platforms that will enable clients to achieve their growth ambitions
• Operating strategy & cost: challenging strategic decisions and align their operating model to their business strategy and financial targets
• Digital strategy: consider the new opportunities created by emerging technologies, and evaluate their readiness to adapt to change
• ESG strategy: assists to set and achieve ESG goals, to embed ESG into an organization’s DNA, and make ESG sustained competitive advantage for the organization
• Enterprise-wide transformation: provides the overarching framework for multi-year strategic planning, capital allocation, portfolio and synergy assessments, scenario planning, corporate centre redesigns, and other modularized enterprise-wide services
  
  
  

• Design and run project workstreams with limited oversight, supporting banks in transformation projects, including project management, process review and design including implementation
• Support development of client presentations, including material development and vetting, under the direction of senior team members
• Generate hypotheses and drive the storyboarding process
• Produce client ready deliverables that require limited review
• Review of data and analytics, including basic financial modelling, to support implementation projects
• Develop solutions to complex problems and challenge the thinking of more senior colleagues and clients
• Liaise effectively with clients whilst working on engagements and act as an ‘ambassador’ for KPMG
• Develop rapport and working relationships with junior clients and maintain them outside of engagements
• Be a strong and effective team player
  
  
  

• 1-2 years of relevant experience in any of the below:
• Big 4 experience with a focus on banking
• Internal Project / Consulting team within a wholesale bank
• Product Management role within the commercial lending, transaction banking (Cash, Trade Finance, FX, Supply Chain Finance), capital markets and/or investment banking division of a bank
• Credit risk experience, focused on commercial / corporate exposures, included syndicated loans
• Corporate strategy / Corporate development / M&A team of a wholesale bank
• Tier 1 & 2 strategy houses with deep experience in wholesale banking projects
• Degree from a leading institution
• Strong slide structuring and writing capabilities
• Evidence of project management/workstream leadership
• Knowledge of wholesale banking operations and/or regulatory compliance
• Research skills, including market research and regulatory review
• Project management experience in digital transformation / operational / regulatory / TOM-like projects
• Project management certification and knowledge of Agile delivery will be an advantage
• Analytical mindset, intellectual curiosity, structured thinking, and creativity
• Confidence, people skills, ambition and pragmatism
• Excellent written and oral communication skills in English, Cantonese and Mandarin Chinese
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

New Territories, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Manager, Deal Advisory, Strategy & Operations (ESG, Sustainability) role at KPMG China

Join to apply for the Manager, Deal Advisory, Strategy & Operations (ESG, Sustainability) role at KPMG China

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

We support organizations and executive teams in defining their ambition and developing innovative strategies that embed the agility, customer-centricity and operational excellence needed to thrive in dynamic markets. We draw on KPMG’s deep functional expertise to work shoulder to shoulder with our clients through implementation and deliver targeted results by accelerating momentum, locking down value and de-risking both decisions and actions. We bring strategic thinking and the hands-on skillsets to deliver on transformation. We call this ‘Innovation to Results’.

• Growth strategy: identifying and implementing a prioritized set of growth platforms that will enable clients to achieve their growth ambitions
• Operating strategy & cost: challenging strategic decisions and align their operating model to their business strategy and financial targets
• Digital strategy: consider the new opportunities created by emerging technologies, and evaluate their readiness to adapt to change
• ESG strategy: assists to set and achieve ESG goals, to embed ESG into an organization’s DNA, and make ESG sustained competitive advantage for the organization
• Enterprise-wide transformation: provides the overarching framework for multi-year strategic planning, capital allocation, portfolio and synergy assessments, scenario planning, corporate centre redesigns, and other modularized enterprise-wide services
  
  
  

• Delivering high quality client engagements and work streams related to KPMG’s services; applying your knowledge and experience to meet client expectations under the direction of senior team members and while managing and delegating to project team members
• Driving collaboration and team-based working; building internal capacity of new and less experienced team members, including facilitating / participating in knowledge sharing, and establishing and enhancing internal relationships to strengthen awareness across KPMG
• Participating in sustainability, social impact and corporate responsibility related business development activities such as proposal development and topical campaigns
• Supporting client relationship management, attendance of events and conference, and staying involved in broader industry activities
• Maintaining up-to-date knowledge of latest developments and methodologies in sustainability, social impact and corporate responsibility including select subtopics such as sustainable supply chain, or sustainable finance, decarbonization or circular economy
• Being passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
  
  
  

• Minimum of 5 years of experience in a dedicated role such as corporate social sustainability and responsibility, social impact or change, community investment and/or the management of social risks and impacts
• Previous management consulting experience is highly desirable
• Relevant qualifications (e.g. Bachelor degree or above) in social research, client change, sustainable development, social impact and/or related disciplines such as sustainable finance, supply chain or decarbonization
• Understanding of social impact and corporate responsibility issues, trends, standards and guidelines such as AA1000, GRI Standards, the UN Global Compact Principles, the Guiding Principles on Business & HR, etc.
• Experience in stakeholder engagement
• Ability to think critically and take a challenging yet constructive approach
• Ability to work at pace, and at times under high pressure, while maintaining sound judgment
• Strong communication and presentation skills
• Fluent in both written and oral English; at least proficient in Chinese
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Shenzhen, Guangdong, China CN¥25,000.00-CN¥30,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Manager, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Continue with Google Continue with Google

1 year ago Be among the first 25 applicants

Join to apply for the Manager, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

KPMG is building out its leading Financial Services Strategy & Operations Practice and is looking for a passionate and seasoned Manager with experience in this space.

As a franchise, KPMG work with major banks, insurers, and wealth & asset managers on strategic challenges faced by industry. We bring a multidisciplinary team, with expertise across strategy, operations, regulatory, digital & technology. It is an exciting time to join us as our practice is expanding due to our unique propositions and strength of client relationships.

Strategy & Operations practice is the tip of the sphere in orchestrating C-suite conversations. We bring structured analysis, combining that with rigorous external market perspective to engage and challenge our clients. Internally within KPMG, S&O is the practice that serve as the “glue”, which connects the breadth of practical, implementable assets / solutions that KPMG have developed, and bring it to our clients for their benefits.

Key Responsibilities

• Manager leads engagement team and be responsible for successful outcomes, including but not limited to:
• Oversee issue-based/ hypotheses driven problem solving process
• Manage team to conduct data/fact-based analysis (e.g. financial analysis of client, competitor, and industry data) to support problem solving and insights generation
• Drive storyboarding process
• Conduct financial modelling and business case creation
• Carry out impact assessment and develop recommendations on business models & target operating models
• Produce client ready deliverables that require limited review
• Manager supports our Partner group in project delivery through accurate and high-quality case execution
• Manager plays a critical role in managing and developing the capabilities of junior consulting staff
• Manager supports business development activities, including thought leadership, and proposal development
• Manager owns and develops client relationships, presenting to a wide range of audiences, and working day-to-day with clients and other stakeholders
• Manager develops rapport and working relationships with clients and maintain them outside of engagements
  
  
  

• 6-8 years of relevant experience in any of the below:
• Consulting experience with leading strategy houses
• Big 4 experience with a focus on financial services strategy & operations consulting
• Internal Consulting team within a bank, insurer, or wealth/asset management firm
• Degree from a leading institution
• Strong slide structuring and writing capabilities
• Evidence of project management/workstream leadership
• Research skills, including market & competitor analysis
• Project experience in operating model-like projects
• Analytical mindset, intellectual curiosity, structured thinking, and creativity
• Strong and effective team player
• Confidence, people skills, and pragmatism
• Fluency in English is a must; Mandarin is a strong plus and Cantonese is a bonus.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Get notified about new Deal Manager jobs in Wong Chuk Hang, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Manager, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Continue with Google Continue with Google

1 year ago Be among the first 25 applicants

Join to apply for the Manager, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
KPMG is building out its leading Financial Services Strategy & Operations Practice and is looking for a passionate and seasoned Manager with experience in this space.
As a franchise, KPMG work with major banks, insurers, and wealth & asset managers on strategic challenges faced by industry. We bring a multidisciplinary team, with expertise across strategy, operations, regulatory, digital & technology. It is an exciting time to join us as our practice is expanding due to our unique propositions and strength of client relationships.
Strategy & Operations practice is the tip of the sphere in orchestrating C-suite conversations. We bring structured analysis, combining that with rigorous external market perspective to engage and challenge our clients. Internally within KPMG, S&O is the practice that serve as the “glue”, which connects the breadth of practical, implementable assets / solutions that KPMG have developed, and bring it to our clients for their benefits.
Key Responsibilities

• Manager leads engagement team and be responsible for successful outcomes, including but not limited to:
• Oversee issue-based/ hypotheses driven problem solving process
• Manage team to conduct data/fact-based analysis (e.g. financial analysis of client, competitor, and industry data) to support problem solving and insights generation
• Drive storyboarding process
• Conduct financial modelling and business case creation
• Carry out impact assessment and develop recommendations on business models & target operating models
• Produce client ready deliverables that require limited review
• Manager supports our Partner group in project delivery through accurate and high-quality case execution
• Manager plays a critical role in managing and developing the capabilities of junior consulting staff
• Manager supports business development activities, including thought leadership, and proposal development
• Manager owns and develops client relationships, presenting to a wide range of audiences, and working day-to-day with clients and other stakeholders
• Manager develops rapport and working relationships with clients and maintain them outside of engagements
  

• 6-8 years of relevant experience in any of the below:
• Consulting experience with leading strategy houses
• Big 4 experience with a focus on financial services strategy & operations consulting
• Internal Consulting team within a bank, insurer, or wealth/asset management firm
• Degree from a leading institution
• Strong slide structuring and writing capabilities
• Evidence of project management/workstream leadership
• Research skills, including market & competitor analysis
• Project experience in operating model-like projects
• Analytical mindset, intellectual curiosity, structured thinking, and creativity
• Strong and effective team player
• Confidence, people skills, and pragmatism
• Fluency in English is a must; Mandarin is a strong plus and Cantonese is a bonus.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Get notified about new Deal Manager jobs in Wong Chuk Hang, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Consultant, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

1 year ago Be among the first 25 applicants

Join to apply for the Consultant, Deal Advisory, Strategy & Operations (Financial Services) role at KPMG China

Get AI-powered advice on this job and more exclusive features.

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
We support organizations and executive teams in defining their ambition and developing innovative strategies that embed the agility, customer-centricity and operational excellence needed to thrive in dynamic markets. We draw on KPMG’s deep functional expertise to work shoulder to shoulder with our clients through implementation and deliver targeted results by accelerating momentum, locking down value and de-risking both decisions and actions. We bring strategic thinking and the hands-on skillsets to deliver on transformation. We call this ‘Innovation to Results’.

• Growth strategy: identifying and implementing a prioritized set of growth platforms that will enable clients to achieve their growth ambitions
• Operating strategy & cost: challenging strategic decisions and align their operating model to their business strategy and financial targets
• Digital strategy: consider the new opportunities created by emerging technologies, and evaluate their readiness to adapt to change
• ESG strategy: assists to set and achieve ESG goals, to embed ESG into an organization’s DNA, and make ESG sustained competitive advantage for the organization
• Enterprise-wide transformation: provides the overarching framework for multi-year strategic planning, capital allocation, portfolio and synergy assessments, scenario planning, corporate centre redesigns, and other modularized enterprise-wide services
  

• Design and run project workstreams with limited oversight, supporting banks in transformation projects, including project management, process review and design including implementation
• Support development of client presentations, including material development and vetting, under the direction of senior team members
• Generate hypotheses and drive the storyboarding process
• Produce client ready deliverables that require limited review
• Review of data and analytics, including basic financial modelling, to support implementation projects
• Develop solutions to complex problems and challenge the thinking of more senior colleagues and clients
• Liaise effectively with clients whilst working on engagements and act as an ‘ambassador’ for KPMG
• Develop rapport and working relationships with junior clients and maintain them outside of engagements
• Be a strong and effective team player
  

• 1-2 years of relevant experience in any of the below:
• Big 4 experience with a focus on banking
• Internal Project / Consulting team within a wholesale bank
• Product Management role within the commercial lending, transaction banking (Cash, Trade Finance, FX, Supply Chain Finance), capital markets and/or investment banking division of a bank
• Credit risk experience, focused on commercial / corporate exposures, included syndicated loans
• Corporate strategy / Corporate development / M&A team of a wholesale bank
• Tier 1 & 2 strategy houses with deep experience in wholesale banking projects
• Degree from a leading institution
• Strong slide structuring and writing capabilities
• Evidence of project management/workstream leadership
• Knowledge of wholesale banking operations and/or regulatory compliance
• Research skills, including market research and regulatory review
• Project management experience in digital transformation / operational / regulatory / TOM-like projects
• Project management certification and knowledge of Agile delivery will be an advantage
• Analytical mindset, intellectual curiosity, structured thinking, and creativity
• Confidence, people skills, ambition and pragmatism
• Excellent written and oral communication skills in English, Cantonese and Mandarin Chinese
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

New Territories, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Manager, Deal Advisory, Strategy & Operations (ESG, Sustainability) role at KPMG China

Join to apply for the Manager, Deal Advisory, Strategy & Operations (ESG, Sustainability) role at KPMG China

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
We support organizations and executive teams in defining their ambition and developing innovative strategies that embed the agility, customer-centricity and operational excellence needed to thrive in dynamic markets. We draw on KPMG’s deep functional expertise to work shoulder to shoulder with our clients through implementation and deliver targeted results by accelerating momentum, locking down value and de-risking both decisions and actions. We bring strategic thinking and the hands-on skillsets to deliver on transformation. We call this ‘Innovation to Results’.

• Growth strategy: identifying and implementing a prioritized set of growth platforms that will enable clients to achieve their growth ambitions
• Operating strategy & cost: challenging strategic decisions and align their operating model to their business strategy and financial targets
• Digital strategy: consider the new opportunities created by emerging technologies, and evaluate their readiness to adapt to change
• ESG strategy: assists to set and achieve ESG goals, to embed ESG into an organization’s DNA, and make ESG sustained competitive advantage for the organization
• Enterprise-wide transformation: provides the overarching framework for multi-year strategic planning, capital allocation, portfolio and synergy assessments, scenario planning, corporate centre redesigns, and other modularized enterprise-wide services
  

• Delivering high quality client engagements and work streams related to KPMG’s services; applying your knowledge and experience to meet client expectations under the direction of senior team members and while managing and delegating to project team members
• Driving collaboration and team-based working; building internal capacity of new and less experienced team members, including facilitating / participating in knowledge sharing, and establishing and enhancing internal relationships to strengthen awareness across KPMG
• Participating in sustainability, social impact and corporate responsibility related business development activities such as proposal development and topical campaigns
• Supporting client relationship management, attendance of events and conference, and staying involved in broader industry activities
• Maintaining up-to-date knowledge of latest developments and methodologies in sustainability, social impact and corporate responsibility including select subtopics such as sustainable supply chain, or sustainable finance, decarbonization or circular economy
• Being passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
  

• Minimum of 5 years of experience in a dedicated role such as corporate social sustainability and responsibility, social impact or change, community investment and/or the management of social risks and impacts
• Previous management consulting experience is highly desirable
• Relevant qualifications (e.g. Bachelor degree or above) in social research, client change, sustainable development, social impact and/or related disciplines such as sustainable finance, supply chain or decarbonization
• Understanding of social impact and corporate responsibility issues, trends, standards and guidelines such as AA1000, GRI Standards, the UN Global Compact Principles, the Guiding Principles on Business & HR, etc.
• Experience in stakeholder engagement
• Ability to think critically and take a challenging yet constructive approach
• Ability to work at pace, and at times under high pressure, while maintaining sound judgment
• Strong communication and presentation skills
• Fluent in both written and oral English; at least proficient in Chinese
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Shenzhen, Guangdong, China CN¥25,000.00-CN¥30,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

2 days ago Be among the first 25 applicants

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  
  

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  
  

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education Degree holder or above in business administration or related disciplines
• Languages Fluent in English and Cantonese, Good mandarin
  
  

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control
  
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Wan Chai District, Hong Kong SAR $3,000.00-$3,500.00 2 days ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

2 days ago Be among the first 25 applicants

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education Degree holder or above in business administration or related disciplines
• Languages Fluent in English and Cantonese, Good mandarin
  

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Wan Chai District, Hong Kong SAR $3,000.00-$3,500.00 2 days ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.