What Jobs are available for Operations Team Leader in Hong Kong?

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at

We give you a world of potential

An exciting opportunity for an Infrastructure Operations Team Leader - Core Services to our Global Infrastructure Operations Team has risen. The Team is responsible for providing 2nd and 3rd line support to all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively. 

This team leader will be responsible for incident and request management and operational support of the Global infrastructure to provide proposals, guidance for business projects and direct interaction with key clients to present various Computershare technology solutions. We are looking for you to build great relationships within the team 

A role you will love

As an Infrastructure Operations Team Leader - Core Services, you will be managing a team of infrastructure operational engineers, to be responsible for the overall direction, coordination, and evaluation of the team members. You will play a key role creating a high performing team by coaching, motivating talents, ensure succession for critical roles. Most importantly, we are looking for a people leader to champion, accommodate and personally take up approved and discretionary learning, and social contribution opportunities to drive your team's participation with robust action plans where attrition is beyond tolerance.

You will also supervise the operational aspects of our infrastructure services and communicate effectively with a variety of technical and non-technical audiences to share knowledge and provide updates, influence and take up challenges to build a pro-active and constructive professional relationships with other teams and departments globally.

Some of your key responsibilities will include:

•   Manage all people management aspects including hiring, performance management, reporting, and resource capacity management

•   Engage teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework

•   Support all controls for Root Cause Analysis and Problem Management across the E2E Service Design

•   Drive Automation of operational processes and tasks

•   Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives

•   Facilitate routine reviews for operational stability and performance across the E2E Service Design 

•   Governs the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team

•   Provision effective Access Management controls for production system access

•   Ensure compliance with legal and regulatory requirements (GDPR, ISO, PCI-DSS, SOC2) to identify and proactively manage risks

What will you bring to the role?

The role must have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration. A good problem solver is needed to recognize problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, lead the team to address root cause of issues, makes timely decisions, uses consensus when possible, and communicates decisions to others. 

You will be customer service focus, possessing a strong work ethic and excellent communication skills to provide new solutions to customers that can offer benefit while aligning to our core technologies.

Other key skills required for the role include:

•   A bachelor's degree in computer science, information technology, or a related field is typically required. Advanced degrees or certifications (e.g., ITIL, PMP) are often preferred

•   5 year+ experience of operating in a Leadership role with significant experience of managing technical operational teams across multiple sites

•   Proven experience in a technical leadership role, with expertise managing complex enterprise level infrastructure solutions in a global operational role

•   Strong technical knowledge of all IT infrastructure components, including servers, networks, storage, and cloud services.

•   Demonstrable experience of embedding organization and cultural change within a complex operational environment

•   Knowledge of service governance processes and the ability to understand risk to services

•   Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services, often at a global level

•   Excellent communication skills and good ability to coach and mentor direct reports and instil strategic objectives and direction

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit  for further information.

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at

We give you a world of potential

An exciting opportunity for an Infrastructure Operations Team Leader - Core Services to our Global Infrastructure Operations Team has risen. The Team is responsible for providing 2nd and 3rd line support to all of CTS customers and clients, as well as enhancing customer experience through investigating and resolving system faults, enabling our customers to run their operations effectively.

This team leader will be responsible for incident and request management and operational support of the Global infrastructure to provide proposals, guidance for business projects and direct interaction with key clients to present various Computershare technology solutions. We are looking for you to build great relationships within the team

A role you will love

As an Infrastructure Operations Team Leader - Core Services, you will be managing a team of infrastructure operational engineers, to be responsible for the overall direction, coordination, and evaluation of the team members. You will play a key role creating a high performing team by coaching, motivating talents, ensure succession for critical roles. Most importantly, we are looking for a people leader to champion, accommodate and personally take up approved and discretionary learning, and social contribution opportunities to drive your team's participation with robust action plans where attrition is beyond tolerance.

You will also supervise the operational aspects of our infrastructure services and communicate effectively with a variety of technical and non-technical audiences to share knowledge and provide updates, influence and take up challenges to build a pro-active and constructive professional relationships with other teams and departments globally.

Some of your key responsibilities will include:

• Manage all people management aspects including hiring, performance management, reporting, and resource capacity management
• Engage teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework
• Support all controls for Root Cause Analysis and Problem Management across the E2E Service Design
• Drive Automation of operational processes and tasks
• Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives
• Facilitate routine reviews for operational stability and performance across the E2E Service Design
• Governs the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team
• Provision effective Access Management controls for production system access
• Ensure compliance with legal and regulatory requirements (GDPR, ISO, PCI-DSS, SOC2) to identify and proactively manage risks

What will you bring to the role?

The role must have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration. A good problem solver is needed to recognize problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, lead the team to address root cause of issues, makes timely decisions, uses consensus when possible, and communicates decisions to others.

You will be customer service focus, possessing a strong work ethic and excellent communication skills to provide new solutions to customers that can offer benefit while aligning to our core technologies.

Other key skills required for the role include:

• A bachelor's degree in computer science, information technology, or a related field is typically required. Advanced degrees or certifications (e.g., ITIL, PMP) are often preferred
• 5 year+ experience of operating in a Leadership role with significant experience of managing technical operational teams across multiple sites
• Proven experience in a technical leadership role, with expertise managing complex enterprise level infrastructure solutions in a global operational role
• Strong technical knowledge of all IT infrastructure components, including servers, networks, storage, and cloud services.
• Demonstrable experience of embedding organization and cultural change within a complex operational environment
• Knowledge of service governance processes and the ability to understand risk to services
• Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services, often at a global level
• Excellent communication skills and good ability to coach and mentor direct reports and instil strategic objectives and direction

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit .

Avolta在全球73個國家的1000多個地點經營旅遊零售、餐飲、便利商店、鐵路等業務,多樣化的國際品牌意味著我們能夠在合適的時間及地點為所有的顧客提供服務。無論您是在旅途中購物還是線上購物,Avolta都能為每位旅客提供優質的產品和服務。

Avolta, our brand new company name signifies the combination of Dufry, a leading global travel retail duty free business, HMS Host and Autogrill, a leading food and beverage provider for travelers. With more than 60 years of experience in the industry, we operate in more than 75 countries and 1,200 locations, across three segments – duty-free, travel convenience & essentials, food & beverage – and a wide range of channels – from airports and motorways, through to cruises, railways and more. Geographic diversification is a key element of the company's strategy. We, furthermore, stand for good Corporate Governance, Openness and Transparency for the benefit of shareholders, customers, business partners and employees. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. This makes us a trusted partner for all our stakeholders and all our 65'000 employees.

Major Responsibilities:

Responsible for managing the store and its shift team, and ensure that the store provides the highest level of customer service at all times;

Track daily sales and motivate / lead sales team to achieve business / sales objectives;

Verify staff posting during shift according to shop activities, traffic and priorities;

Manage the operations in full compliance of company policies and regulations;

Handle daily shop administration;

Perform other duties assigned by superior.

Requirements:

Minimum 3 years' supervisory experience in store operations / retail management;

Product knowledge in liquor and tobacco, fashion or confectionary food is preferred;

Self-motivated, high integrity and able to work under pressure;

Excellent customer service and problem-solving skills;

Proficient in Microsoft Word, Excel and Chinese Word Processing;

Good command of written and spoken English and Chinese;

Willing to work flexible shift hours, on weekends and public holidays.

Working Location: Hong Kong West Kowloon Station (WEK), Hong Kong - Zhuhai - Macao Bridge (HZMB)

Interested parties, please send your CV with Photo to us by WhatsApp / Telegram / Email.

Human Resources Department

Whatsapp :

Telegram : DufryHKhr

Email: (email redacted, apply via Company website)

All data collected will be used for recruitment purpose only.

Full-time,Permanent

Responsibilities

• Actively manage and motivate individuals within the team in agreeing objectives
• Support team members by call listening and coaching where appropriate pull-on resources to maximize capability and address training and knowledge needs
• Identify opportunities to improve efficiency and business processes to ensure customer requirements are met efficiently
• Anticipate workflow through well considered capacity planning and working with the operational support team to deliver SLAs
• Ensure team members are kept fully informed at all times through a structured communication process
• Forms and maintains effective operational links across the business to support the advancement and drive of improvements to achieve consistency and service excellence across teams
• Support ad-hoc projects as assigned

Requirements

• Associate Degree holder or above in any disciplines
• Relevant customer service experience preferably with call centre background
• Strong coaching and team leadership skills with good communication and analytical skills
• Good command of both written and verbal English and Chinese (Cantonese and Mandarin)
• Highly skilled at influencing and communicating to all levels of the business
• Proficient in MS Office applications
• Willing to perform shift duties

Other Benefits

• Birthday Leave
• Annual Leave
• Marriage Leave
• Comprehensive Medical and Life Insurance Coverage
• MPF Top Up Program
• Upgraded Maternity and Paternity Leave
• Year-end Discretionary Bonus

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking "Apply Now".

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

Shift Supervisor 分店主任

Full Time

Posted: September 23,2025

Apply Now

Now Brewing – Talent Seekers#tobeapartner

Working Hours:

• Full Time 5.5 days: 6 rest days per month, on shift, 8.5 working hours per day, extra lunch time
• Full Time 4 days: 4 days per week , 3 rest days per week, on shift, 8.5 working hours per day, extra lunch time (Only applicable to Hong Kong)

Summary of Key Responsibilities

• Promote the culture, values and mission of Starbucks.
• Assist store manager in managing the store operations and partners' deployment.
• Providing legendary customer service to customers through prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
• Deliver legendary customer service to customers by acting with a customer comes first attitude and connecting with the customer, discover and respond to customer needs.
• Follow Starbucks operational policies and procedures, like cash handling and safety and security, follow health, safety and sanitation guidelines, and to ensure the safety of all partners during each shift.
• Monitor and coach the team in the daily operations, ensure the food & beverage qualities and service level are consistent with company standards. -Inspire partner to connect with customer and community in delivering Starbucks Experience

Summary of Experience

• Minimum 1-year supervisory experience gained in retail or related industry, experienced in F&B Industry will be an advantage.
• Good command of spoken English or Chinese. Attentive to details, good team player and self-motivated.

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• Good leadership skills, ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills and ability to build relationship
• Like to work as part of a team

Full Time Attractive Package

• New joiner bonus (Airport and Disney: $8,000; Others: $5,000)
• Attractive reward package & sales bonus
• Paid Annual Leave start from 14 days
• Group discount program
• Free partner drinks
• Free coffee bean coupons and partner drink coupons
• Non-contributory retirement benefits scheme
• Medical and hospitalization benefits
• 8.5-hr-work with flexible shifts; 6 Rest Days
• Additional leave for full-timer (covering marriage, maternity, paternity, birthday, compassionate, grandchildren birth & study)
• Learning journey at Starbucks (coffee master, trainer, classroom facilitator or operations management)

Apply Method

Interest parties please send your application and resume including your current and expected salary to the Partner (Human) Resources Manager. #tobeapartner.

Hong Kong Application

1. Send your resume to - ;or

2. Click here; or

3. Contact HR department (WhatsApp:

Macau Application

1. Send your resume to application-- today or

2. Full-time application click here

3. Part-time application click here

It is our policy to retain the personal data of applicants for future recruitment purpose for a period of 24 months. When there are vacancies in our subsidiary or associate companies during the period, we may transfer your application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, you have a right to a request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact our Human Resources department.

2025 Starbucks Coffee Company. All right reserved

Responsibilities:

• Manage daily warehouse operations and manpower deployment
• Monitor subordinates' performance and ensure correct procedures are followed
• Assist in management, training and provide working guidelines to subordinates
• Assist in ad hoc tasks as required

Requirements:

• F.5 or above
• One year or above experience in airfreight or logistics industry is preferred
• Fluent Cantonese
• Self-initiative and able to work independently

Working Hours:

• 6 days per week, 10 hours per day on shift duty

Recruit Ref: L

Posting Date:

Starbucks 星巴克

Starbucks Coffee Hong Kong

Opportunity to be more than an employee Starbucks Coffee Hong Kong opened its first coffee house at Exchange Square, Central in 2000. We value our employees as"Partners" and we as a team contribute to the great success and continual growth of our business. Our mission is to inspire and nurture the human spirit – one cup, and one neighborhood at a time. In Starbucks, we embrace diversity to create a place where each of our partners can be ourselves. We always treat each other with respect and dignity. If you're looking for another working experience with a challenging role, you may find yourself a career in Starbucks. It's not just a job; it's our passion that inspires your life.

【昂坪/東涌】全職 / 全職四天 分店主任 Shift Supervisor - Starbucks

夥伴招募 – #成為我們的夥伴

您的咖啡專業,由成為Starbucks咖啡調配師開展

招聘職位: 分店主任 Shift Supervisor

招聘分店:東涌 / 昂坪

10月分店招募日 - 即埸面試,無須預約

歡迎帶同Resume/CV親臨以下STARBUCKS分店參加即場面試

東涌、青衣、昂坪及迪士尼分店 - 招募日

日期:2025年10月8、15、22日 (星期三)

時間:下午3時至6時

地點:東涌東薈城分店

如欲申請其他區域分店,請WhatsApp 向人力資源部查詢

工作時間:

• 全職5.5天:每月6天休息日,輪班輪休; 或
• 全職四天:每週工作四天,每週3天休息日,輪班輪休;
• 每天工作8.5小時 (包含2個小休)+(額外膳食時間)

工作職責:

• 推廣星巴克的文化、價值觀和使命
• 透過及時的服務、優質的飲品和產品,以及保持乾淨舒適的店面環境,為客人提供不一樣的客戶體驗
• 執行分店操作,按指定進行開舖及閂舖之工作
• 遵守有關收銀機管理實務、分店安全和保安的運營政策,並確保所有夥伴執行有關政
• 協助新夥伴培訓,向分店經理提供分店夥伴之工作表現及向夥伴進行回饋

工作要求:

• 必須持1年以上餐飲或零售相關之分店管理經驗
• 良好中英文溝通技巧,主動熱誠,具領導才能及團隊合作精神

工作技巧:

• 具快速學習能力
• 能理解和執行口頭和書面指示,並在需要時要求澄清
• 具人際交往及建立關係的能力
• 喜歡團隊協作

全職豐厚薪酬福利:

• 分店主任: 全職5.5天薪金高達$21K; 全職四天薪金高達$5K
• 昂坪及東涌分店可享地區津貼
• 昂坪分店: 每個當值日額外$30/$40車資津貼
• 新人獎金 $5,000
• 豐厚營業獎金 劃
• 有薪年假 14天起
• 免費夥伴飲品
• 免費夥伴咖啡豆券及飲品券
• 集團購物優惠
• 免供款公積金
• 醫療及住院福利
• 全職貼心假 (婚假、全薪產假、生日假、考試假、備試假、添孫假、恩恤假)
• 星巴克夥伴發展階梯 (咖啡大師、培訓人員、教室講師或營運管理)

有意申請者, 請按「立即申請」, 或Whats App 查詢, 期待你的加入

Coffee Concepts (HK) Limited會保留應徵者的個人資料不超過二十四個月以供日後招聘用途。如集團的附屬或聯營機構在此其間出現職位空缺,集團會將閣下的申請交予有關單位/部門考慮。按個人資料私隱條例,閣下有權申請查閱或更改個人資料。若閣下欲行使以上之權利,請與人力資源部聯絡。

Industry:

Catering

Job Category / Function:

Catering (Food & Beverage)

Hospitality / Hotel (Food & Beverage)

Retail (Retail Operations Management)

Retail (Store Supervisor / Manager)

Job Position Level:

Middle

Employment Term:

Full Time

Min. Edu. Level Req:

-

Minimum QF Level attained:

-

Total Working Exp:

1 or above

Salary(HKD):

$15,000 - $18,000 (Monthly)

Location:

Outlying Islands / Tung Chung

Benefits:

Birthday Leave

Bonus for a recruit / new joiner

Life Insurance

Marriage Leave

Medical Insurance

Paternity Leave

Promotion

Staff Discount

夥伴招募 – #成為我們的夥伴

您的咖啡專業,由成為Starbucks咖啡調配師開展

招聘職位: 分店主任 Shift Supervisor

招聘分店:東涌 / 昂坪

10月分店招募日 - 即埸面試,無須預約

歡迎帶同Resume/CV親臨以下STARBUCKS分店參加即場面試

東涌、青衣、昂坪及迪士尼分店 - 招募日

日期:2025年10月8、15、22日 (星期三)

時間:下午3時至6時

地點:東涌東薈城分店

如欲申請其他區域分店,請WhatsApp 向人力資源部查詢

工作時間:

• 全職5.5天:每月6天休息日,輪班輪休; 或
• 全職四天:每週工作四天,每週3天休息日,輪班輪休;
• 每天工作8.5小時 (包含2個小休)+(額外膳食時間)

工作職責:

• 推廣星巴克的文化、價值觀和使命
• 透過及時的服務、優質的飲品和產品,以及保持乾淨舒適的店面環境,為客人提供不一樣的客戶體驗
• 執行分店操作,按指定進行開舖及閂舖之工作
• 遵守有關收銀機管理實務、分店安全和保安的運營政策,並確保所有夥伴執行有關政
• 協助新夥伴培訓,向分店經理提供分店夥伴之工作表現及向夥伴進行回饋

工作要求:

• 必須持1年以上餐飲或零售相關之分店管理經驗
• 良好中英文溝通技巧,主動熱誠,具領導才能及團隊合作精神

工作技巧:

• 具快速學習能力
• 能理解和執行口頭和書面指示,並在需要時要求澄清
• 具人際交往及建立關係的能力
• 喜歡團隊協作

全職豐厚薪酬福利:

• 分店主任: 全職5.5天薪金高達$21K; 全職四天薪金高達$5K
• 昂坪及東涌分店可享地區津貼
• 昂坪分店: 每個當值日額外$30/$40車資津貼
• 新人獎金 $5,000
• 豐厚營業獎金 劃
• 有薪年假 14天起
• 免費夥伴飲品
• 免費夥伴咖啡豆券及飲品券
• 集團購物優惠
• 免供款公積金
• 醫療及住院福利
• 全職貼心假 (婚假、全薪產假、生日假、考試假、備試假、添孫假、恩恤假)
• 星巴克夥伴發展階梯 (咖啡大師、培訓人員、教室講師或營運管理)

有意申請者, 請按「立即申請」, 或Whats App 查詢, 期待你的加入

Coffee Concepts (HK) Limited會保留應徵者的個人資料不超過二十四個月以供日後招聘用途。如集團的附屬或聯營機構在此其間出現職位空缺,集團會將閣下的申請交予有關單位/部門考慮。按個人資料私隱條例,閣下有權申請查閱或更改個人資料。若閣下欲行使以上之權利,請與人力資源部聯絡。

Responsibilities:

• Responsible for all customer service activities in our distinctive properties
• Handling for general enquires and registration for external visitors
• Handle and follow up the complaints from households

Qualifications:

• Form 5 graduation above academic qualification
• At least 2 years in customer services and supervisory level
• Holder of valid QAS certificate and Security Personnel Permit (SPP)
• Fluent in Cantonese, proficient in reading and writing in Chinese and English
• Familiar with basic computer skills and MS office applications