What Jobs are available for Operations Training in Hong Kong?

Job Responsibilities

• Supporting KA/KP Training

• Training Revenue

• Developing University Collaboration

• Education Projects, e.g. Study tours

• Sales Enablement

Job Requirements

• 2+ years of related working experience with comparable volume or a proven track record of success managing a selling workforce

• Bachelor's degree in Education, Organizational Leadership, Business or a discipline closely related to learning and development or the education industry is avandatages

• Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks

• Strong understanding of sales processes and methodologies.

• Excellent communication and presentation skills

Skills Requirements

• Cloud Computing / AI Knowledge

• relevant work experience preferred (Education / Training)

• Experience in sales or sales operations roles is preferred

• Self Motivated

• Can do attitude and embrace changes

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge.

As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching.

HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the 'metropolis' of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA.

For more information about the University, please visit 

We are now looking for a suitable person to fill the following position inOffice for Advancement of Learning and Teaching (ALTO):

Assistant Instructional Designer / Instructional Design Officer (Ref: 25001XG)

Major Duties and Responsibilities

The appointee(s) will be responsible mainly for the following:

• To assist with the word processing of content for digital publication and printing
• To proofread and check the content for accuracy
• To provide support in copyright clearance for publication of course materials
• To support the Instructional Design Team, providing assistance in preparing multimedia components, including video production; and
• To perform any other duties and responsibilities as assigned by the Director of Advancement of Learning and Teaching or his/her nominees

Requirements

Applicants are expected to possess the following qualifications, experience and attributes:

• Bachelor's degree with some years of relevant working experience;
• Proficient command of written and spoken Chinese and English;
• Proficient Microsoft Office skills (including Word, Excel, PowerPoint);
• Self-motivated, well-organized, detail-minded;
• Some experience in teaching; or editing of educational materials would be an advantage;
• Immediate availability is highly preferred.

Applicants with less relevant experience may be considered for appointment as Instructional Design Officer.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

To Apply

Candidates who are interested in joining us may submit their applications via the University's eRecruitment System.

Closing date of application: September 2025

The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the "Personal Data (Privacy) Notice for Job Applicant" on the University's website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

As a Digital L&D Manager (Instructional Design) in the financial services industry, you will lead the creation and implementation of engaging digital learning programs. This role requires an innovative approach to instructional design to enhance employee development and performance.

Client Details

The employer is a well-established organization within the financial services industry, recognized for its expertise and commitment to professional excellence.

Description

As a Digital L&D Manager (Instructional Design), your main responsibilities will include:

• Designing and developing digital learning programs tailored to organizational needs.
• Collaborating with stakeholders to identify learning objectives and content requirements.
• Utilizing innovative instructional design methodologies to create engaging materials.
• Ensuring all digital content aligns with compliance and industry standards.
• Monitoring and evaluating the effectiveness of learning programs.
• Staying updated on trends in digital learning and instructional design.
• Managing vendor relationships for outsourced learning solutions.
• Providing guidance to internal teams on the use of digital learning tools and platforms.

Profile

A successful Digital L&D Manager (Instructional Design) should have:

• A strong background in instructional design and digital learning development with at least 3-5 years in a management role.
• Experience working within the financial services industry (e.g. working on new projects like Virtual Assets) , or candidates with 12-15 yrs+ experience from universities (helping professors set up their e-course), Professional Associations, or other sizable commercial companies with a mature LMS.
• Knowledge of modern learning technologies and platforms, using tools like: Adobe, Articulate, Captivate, Camtasia, Xapi,
• Proficiency in designing user-centric learning experiences.
• Excellent communication , project delivery and stakeholder management skills.
• A proactive and solution-oriented mindset.
• Excellent communication and English & Chinese is required.

Job Offer

• Work life balance, stable work environment.
• Comprehensive medical coverage, including benefits for spouse and dependents.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Grace Lee on

PRINCIPAL ACCOUNTABILITIES:

Provide administrative and training support to the team including training materials preparation, venue booking and set up, data input, training database maintenance, administration of Learning Management System (iLearning), course coordination and other ad hoc duties.

Compile training records, analyse the data and prepare regular reports with accuracy.

Deliver orientation to new joiners and manage training programs as assigned.

Support campus recruitment and talent management programs on event planning and logistics.

Manage the daily operations of training centre and resources.

Keep track on the training expenses and account ledgers.

EXPERIENCE / KNOWLEDGE REQUIRED:

Tertiary educated with minimum 2-3 years in training support /administration.

Meticulous, organized, ability to work independently, proactive

Good analytical, interpersonal and communication skills

Strong in computer and website maintenance skills especially MS Office applications. Knowledge in AI application will be an advantage.

Good spoken and written English and Chinese

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

PRINCIPAL ACCOUNTABILITIES:

• Provide administrative and training support to the team including training materials preparation, venue booking and set up, data input, training database maintenance, administration of Learning Management System (iLearning), course coordination and other ad hoc duties.

• Compile training records, analyse the data and prepare regular reports with accuracy.

• Deliver orientation to new joiners and manage training programs as assigned.

• Support campus recruitment and talent management programs on event planning and logistics.

• Manage the daily operations of training centre and resources.

• Keep track on the training expenses and account ledgers.

EXPERIENCE / KNOWLEDGE REQUIRED:

• Tertiary educated with minimum 2-3 years in training support /administration.

• Meticulous, organized, ability to work independently, proactive

• Good analytical, interpersonal and communication skills

• Strong in computer and website maintenance skills especially MS Office applications. Knowledge in AI application will be an advantage.

• Good spoken and written English and Chinese

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

Who we are

About BBPOS

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology.  BBPOS products are used by large retailers and leading online platforms across multiple industries.  BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage and monitor those devices.  BBPOS is now part of Stripe's Terminal business since the acquisition in March 2022.

About the team

Post acquisition, the BBPOS development team is now an extension of the Stripe Terminal team.  Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it's creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

What you'll do

• Lead the overall learning and development strategy and drive the continuous enhancement of internal training programme
• Design and implement Learning System and development tools to deliver innovative training programs
• Work closely with business units to identify training needs, design and develop training plans to meet business requirements across the organization including HK, China, Taiwan and oversea. Such as new staff orientation, buddy programmes, soft skills training, leadership development programs that align with and drive organizational objectives.
• Design and implement performance management frameworks, succession planning, talent review and assessment to ensure managers and employees conduct continuous performance and development dialogues in order to assess and review employees' objectives and overall contribution to the organization.
• Lead the employee engagement programmes and survey, working with external services providers on the entire process, results analysis, action plans and follow-ups
• Organize and facilitate classroom and virtual training programs and leverage Stripe training resources to enrich BBPOS training programme
• Work out logistics arrangements of training/ CSR/ Internal communications and engagement events and conferences
• Monitor the headcount status against budget, staff turnover rate, analyse manpower shortfall and propose retention measures
• Analyze relevant data and provide ongoing reports of training progress and results
• Work out talent development framework to strengthen the talent pipeline and succession planning
• Provide HR advisory based on corporate policies & procedures to the designated departments
• Assist in any other ad-hoc duties as assigned

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Degree holder in Business Administration with major in Human Resources Management is preferred
• Minimum 8 years training and development working experience in sizable organization, experienced in sizeable organization will be an advantage
• Strong knowledge of training processes and procedures with proven capability of driving end-to-end training programme from scratch to official launch
• Proven capability for problem solving and able to drive changes independently and influence business strategically
• Structured and organized, able to develop interactive, creative, and comprehensive training workshops in a variety of areas
• Hands-on, well-organized, proactive and detail-minded with good communication skills
• Self-motivated with ability to work independently under tight timelines
• Good command of spoken and written English and Chinese
• Proficiency in MS Office applications

Preferred qualifications

• Experience with working in a multicultural environment with regional or global training exposure
• Well-rounded with full spectrum of HR

• Coordinate internal and external training and development activities of the Bank
• Develop, design and deliver training programs to staff
• Administer training subsidies, incentive programs and accurate staff training records
• Possess banking knowledge and solid experience in retail banking operations
• Experience in CPD / CPT reporting and administration
• Diploma holder or above with minimum 2 years of relevant experience in banking industry
• Strong interpersonal skill and self-motivated
• Hands-on experience of MS office applications
• Proficiency in spoken and written English and Chinese

Apply

Role Description

This is a full-time, on-site role for a Human Resources Training Development Manager located in Central & Western District. The HR Training Development Manager will oversee the design and implementation of employee training programs, ensure new hires are properly on-boarded, and support employee development. Responsibilities also include identifying training needs, creating training materials, delivering training sessions, and assessing training effectiveness to enhance the skills and performance of employees.

Qualifications

• Expertise in Training & Development, Employee Training, and Training
• Strong background in Human Resources (HR)
• Excellent Communication skills
• Ability to develop and deliver effective training materials and programs
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience with training software and e-learning platforms is a plus
• Strong organizational and project management skills

About the role

As the Training & Development Manager (F&B) at Wing Nin Catering Development Co Limited, you will be responsible for designing and implementing comprehensive training programs to enhance the skills and knowledge of our F&B teams.

What you'll be doing

1. Assess and identify the training needs of F&B employees at all levels, from front-line staff to managerial personnel
2. Develop and deliver engaging, practical, and outcome-focused training programs that address skill gaps and support professional development
3. Collaborate with management teams to align training initiatives with the company's strategic objectives and operational requirements
4. Implement effective systems to monitor, evaluate, and continuously improve the quality and impact of training programs
5. Mentor and coach F&B employees to enhance their performance, confidence, and career growth opportunities
6. Stay up-to-date with industry trends, best practices, and regulatory changes to ensure our training solutions remain relevant and compliant
7. Maintain detailed records and provide comprehensive reports on training activities and their outcomes

What we're looking for

1. Minimum 3 years of experience in a similar training and development role within the hospitality or F&B industry
2. Strong understanding of adult learning principles and the ability to design and deliver effective, engaging training programs
3. Excellent communication, interpersonal, and facilitation skills to interact with employees at all levels
4. Thorough knowledge of industry regulations, quality standards, and best practices related to F&B operations
5. Proficiency in using training management software, learning management systems, and other relevant technologies
6. A passion for employee development and a commitment to fostering a culture of continuous learning

Apply now for this exciting opportunity to shape the future of our F&B workforce and contribute to the continued success of Wing Nin Catering Development Co Limited.