172 Order Taking jobs in Hong Kong

Sales Support

cargo-partner

Posted 7 days ago

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Job Description

Join to apply for the Sales Support role at cargo-partner .

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Responsibilities:
  1. Follow up with customer inquiries and assist sales in preparing quotations;
  2. Handle daily shipment bookings and shipment coordination;
  3. Provide sales administration support;
  4. Check all related costs from responsible parties, e.g., local or overseas offices/agents;
  5. Work closely with operations & customer service teams;
  6. Prepare necessary documents for customers to apply/renew credit limits;
  7. Prepare customer-related reports;
  8. Create jobs & issue invoices for triangle business;
  9. Assist the Business Development Manager with mail correspondence;
  10. Understand standard operation procedures;
  11. Take on additional tasks as required to meet company needs.
Requirements:
  • Higher diploma or above;
  • Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
  • Familiar with worldwide markets;
  • Good telephone manner;
  • Proficient in English and Chinese (Putonghua), both written and spoken;
  • Proficient in Microsoft Office applications;
  • Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

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Sales Support

Hong Kong, Hong Kong cargo-partner

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

Responsibilities:
  • Follow up with customer inquiries and assist sales in preparing quotations;
  • Handle daily shipment bookings and shipment coordination;
  • Provide sales administration support;
  • Check all related costs from responsible parties, e.g., local or overseas offices/agents;
  • Work closely with operations & customer service teams;
  • Prepare necessary documents for customers to apply/renew credit limits;
  • Prepare customer-related reports;
  • Create jobs & issue invoices for triangle business;
  • Assist the Business Development Manager with mail correspondence;
  • Understand standard operation procedures;
  • Take on additional tasks as required to meet company needs.
Requirements:
  • Higher diploma or above;
  • Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
  • Familiar with worldwide markets;
  • Good telephone manner;
  • Proficient in English and Chinese (Putonghua), both written and spoken;
  • Proficient in Microsoft Office applications;
  • Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

Get notified about new Sales Support Specialist jobs in Hong Kong SAR .

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This advertiser has chosen not to accept applicants from your region.

Sales Support Administrator

Hong Kong, Hong Kong Bupa

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Join to apply for the Sales Support Administrator role at Bupa

2 days ago Be among the first 25 applicants

Join to apply for the Sales Support Administrator role at Bupa

Get AI-powered advice on this job and more exclusive features.

We make health happen:

To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

Job Description

Sales Support Administrator

Location: Hong Kong

Permanent

Full Time

Hybrid working

Job Purpose

We make health happen:

To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

The Sales Support Administrator will play a key role in supporting Health Insurance Specialists throughout the end-to-end customer journey - ensuring timely processing of documentation, accurate system updates and effective communication between internal teams and stakeholders.

The role is critical in maintaining operational excellence, regulatory compliance, and a high-quality experience for high-net-worth clients.

How You’ll Help Us Make Health Happen

  • Support Health Insurance Specialists by managing the administrative workflow of IPMI applications, including document preparation, data entry, system updates, and submission tracking.
  • Liaise with Bupa’s internal underwriting, compliance, and operations teams to ensure timely and accurate application progression.
  • Perform quality checks on incoming documents to ensure completeness and compliance with regulatory requirements.
  • Maintain accurate records of client interactions and documentation in CRM systems.
  • Monitor application pipelines and proactively follow up with internal and external stakeholders to resolve delays or outstanding items.
  • Prepare sales reports, dashboards, and MI for review by the Head of Partnership & Development and senior stakeholders.
  • Assist in coordinating training and onboarding logistics for new Health Insurance Specialists or sales team members.
  • Support audit, governance, and licensing documentation requests where necessary.
  • Act as a first point of contact for internal queries relating to the administration of the partnership.
  • Office-based with potential for hybrid working depending on business need.
  • Role is located within a secure, regulated working environment with access to confidential client and financial information.
  • Requires use of internal Bupa systems, partner’s integration tools, and digital communication platforms.
  • May require occasional extended hours during busy onboarding periods or new market launches.
  • Key Skills/Qualifications needed for this role:
  • Proven experience in an administrative, operations or support role within insurance, banking, or other regulated financial services.
  • Experience working in a high-paced, customer-focused environment with multiple stakeholders.
  • Familiarity with CRM platforms, client onboarding systems, and document management workflows.
  • Understanding of regulatory obligations in health insurance or financial services is preferred.
  • Experience working in a multinational or cross-border team environment is an advantage.
  • Higher education diploma or equivalent (required); degree in business administration or related field preferred.
  • Formal training or experience in financial services, insurance, or healthcare administration (desirable).

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type

Full time

Job Area

Locations:

The Quayside

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Bupa by 2x

Sign in to set job alerts for “Sales Support Administrator” roles.

Hong Kong SAR HK$15,000.00-HK$5,000.00 1 day ago

Hong Kong SAR HK 16,000.00-HK 17,999.00 1 week ago

Community Associate (Customer Service, Events and Sales)

Hong Kong SAR HK 8,067.50-HK 8,067.50 1 week ago

Administration Executive, Executive Office Community Associate (Customer Service, Events and Sales) Business Support to the Managing Director Asia- Pacific Assistant Manager, Client Outreach and Coordination Company Secretarial Assistant - Fresh Graduates Welcome (Up to 20K/mth) Officer (Administrative & Customer Service)

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Sales Support Administrator

Bupa Global

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Sales Support Administrator role at Bupa Global

2 days ago Be among the first 25 applicants

Join to apply for the Sales Support Administrator role at Bupa Global

To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

The Sales Support Administrator will play a key role in supporting Health Insurance Specialists throughout the end-to-end customer journey - ensuring timely processing of documentation, accurate system updates and effective communication between internal teams and stakeholders.

The role is critical in maintaining operational excellence, regulatory compliance, and a high-quality experience for high-net-worth clients.

How you’ll help us make health happen:

  • Support Health Insurance Specialists by managing the administrative workflow of IPMI applications, including document preparation, data entry, system updates, and submission tracking.
  • Liaise with Bupa’s internal underwriting, compliance, and operations teams to ensure timely and accurate application progression.
  • Perform quality checks on incoming documents to ensure completeness and compliance with regulatory requirements.
  • Maintain accurate records of client interactions and documentation in CRM systems.
  • Monitor application pipelines and proactively follow up with internal and external stakeholders to resolve delays or outstanding items.
  • Prepare sales reports, dashboards, and MI for review by the Head of Partnership & Development and senior stakeholders.
  • Assist in coordinating training and onboarding logistics for new Health Insurance Specialists or sales team members.
  • Support audit, governance, and licensing documentation requests where necessary.
  • Act as a first point of contact for internal queries relating to the administration of the partnership.
  • Office-based with potential for hybrid working depending on business need.
  • Role is located within a secure, regulated working environment with access to confidential client and financial information.
  • Requires use of internal Bupa systems, partner’s integration tools, and digital communication platforms.
  • May require occasional extended hours during busy onboarding periods or new market launches.

Key Skills/Qualifications needed for this role:

  • Proven experience in an administrative, operations or support role within insurance, banking, or other regulated financial services.
  • Experience working in a high-paced, customer-focused environment with multiple stakeholders.
  • Familiarity with CRM platforms, client onboarding systems, and document management workflows.
  • Understanding of regulatory obligations in health insurance or financial services is preferred.
  • Experience working in a multinational or cross-border team environment is an advantage.
  • Higher education diploma or equivalent (required); degree in business administration or related field preferred.
  • Formal training or experience in financial services, insurance, or healthcare administration (desirable).

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Insurance

Referrals increase your chances of interviewing at Bupa Global by 2x

Get notified about new Sales Administrator jobs in Kowloon, Hong Kong SAR .

Mong Kok, Hong Kong SAR HK$65.00-HK$0.00 1 month ago

Sales Engineer / Assistant Sales Engineer, Service Sales Executive / Assistant Manager / Manager in Freight Forwarding

Kwun Tong District, Hong Kong SAR 2 days ago

Assistant Manager, Channel Operation and Sales Support

Kwun Tong District, Hong Kong SAR 3 days ago

Community Associate (Customer Service, Events and Sales)

Kwun Tong District, Hong Kong SAR 4 months ago

Assistant Officer (Career Center) (Job ID: 10890) SALES COORDINATOR (18K-19K X 13 + OT ) - Japanese trading electronics (Lai Chi Kok/5 days) Assistant Manager / Officer (Administrative Support to the Dean) (Job ID: 10880) Senior Officer, Agency Reporting (12 months' contract)

Kowloon City District, Hong Kong SAR 6 months ago

Kowloon City District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

Assistant Academic Support Officer (S&T) - (25001QK) JAPANESE SPEAKING SALES COORDINATOR - Japan fashion accessories trims brand owner & manufacturer (Lai Chi Kok) OPERATION ASSISTANT (internship) - HK local resident only

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This advertiser has chosen not to accept applicants from your region.

Sales Support Administrator

Hong Kong, Hong Kong Bupa

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Sales Support Administrator role at Bupa

2 days ago Be among the first 25 applicants

Join to apply for the Sales Support Administrator role at Bupa

Get AI-powered advice on this job and more exclusive features.

We make health happen:
To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

Job Description
Sales Support Administrator
Location: Hong Kong
Permanent
Full Time
Hybrid working
Job Purpose
We make health happen:
To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.
The Sales Support Administrator will play a key role in supporting Health Insurance Specialists throughout the end-to-end customer journey - ensuring timely processing of documentation, accurate system updates and effective communication between internal teams and stakeholders.
The role is critical in maintaining operational excellence, regulatory compliance, and a high-quality experience for high-net-worth clients.
How You’ll Help Us Make Health Happen

  • Support Health Insurance Specialists by managing the administrative workflow of IPMI applications, including document preparation, data entry, system updates, and submission tracking.
  • Liaise with Bupa’s internal underwriting, compliance, and operations teams to ensure timely and accurate application progression.
  • Perform quality checks on incoming documents to ensure completeness and compliance with regulatory requirements.
  • Maintain accurate records of client interactions and documentation in CRM systems.
  • Monitor application pipelines and proactively follow up with internal and external stakeholders to resolve delays or outstanding items.
  • Prepare sales reports, dashboards, and MI for review by the Head of Partnership & Development and senior stakeholders.
  • Assist in coordinating training and onboarding logistics for new Health Insurance Specialists or sales team members.
  • Support audit, governance, and licensing documentation requests where necessary.
  • Act as a first point of contact for internal queries relating to the administration of the partnership.
  • Office-based with potential for hybrid working depending on business need.
  • Role is located within a secure, regulated working environment with access to confidential client and financial information.
  • Requires use of internal Bupa systems, partner’s integration tools, and digital communication platforms.
  • May require occasional extended hours during busy onboarding periods or new market launches.
  • Key Skills/Qualifications needed for this role:
  • Proven experience in an administrative, operations or support role within insurance, banking, or other regulated financial services.
  • Experience working in a high-paced, customer-focused environment with multiple stakeholders.
  • Familiarity with CRM platforms, client onboarding systems, and document management workflows.
  • Understanding of regulatory obligations in health insurance or financial services is preferred.
  • Experience working in a multinational or cross-border team environment is an advantage.
  • Higher education diploma or equivalent (required); degree in business administration or related field preferred.
  • Formal training or experience in financial services, insurance, or healthcare administration (desirable).
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type
Full time
Job Area
Locations:
The Quayside Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Bupa by 2x

Sign in to set job alerts for “Sales Support Administrator” roles.

Hong Kong SAR HK$15,000.00-HK$5,000.00 1 day ago

Hong Kong SAR HK 16,000.00-HK 17,999.00 1 week ago

Community Associate (Customer Service, Events and Sales)

Hong Kong SAR HK 8,067.50-HK 8,067.50 1 week ago

Administration Executive, Executive Office Community Associate (Customer Service, Events and Sales) Business Support to the Managing Director Asia- Pacific Assistant Manager, Client Outreach and Coordination Company Secretarial Assistant - Fresh Graduates Welcome (Up to 20K/mth) Officer (Administrative & Customer Service)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Sales Support Administrator

Kowloon, Kowloon Bupa Global

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Sales Support Administrator role at Bupa Global

2 days ago Be among the first 25 applicants

Join to apply for the Sales Support Administrator role at Bupa Global

To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

The Sales Support Administrator will play a key role in supporting Health Insurance Specialists throughout the end-to-end customer journey - ensuring timely processing of documentation, accurate system updates and effective communication between internal teams and stakeholders.

The role is critical in maintaining operational excellence, regulatory compliance, and a high-quality experience for high-net-worth clients.

How you’ll help us make health happen:

  • Support Health Insurance Specialists by managing the administrative workflow of IPMI applications, including document preparation, data entry, system updates, and submission tracking.
  • Liaise with Bupa’s internal underwriting, compliance, and operations teams to ensure timely and accurate application progression.
  • Perform quality checks on incoming documents to ensure completeness and compliance with regulatory requirements.
  • Maintain accurate records of client interactions and documentation in CRM systems.
  • Monitor application pipelines and proactively follow up with internal and external stakeholders to resolve delays or outstanding items.
  • Prepare sales reports, dashboards, and MI for review by the Head of Partnership & Development and senior stakeholders.
  • Assist in coordinating training and onboarding logistics for new Health Insurance Specialists or sales team members.
  • Support audit, governance, and licensing documentation requests where necessary.
  • Act as a first point of contact for internal queries relating to the administration of the partnership.
  • Office-based with potential for hybrid working depending on business need.
  • Role is located within a secure, regulated working environment with access to confidential client and financial information.
  • Requires use of internal Bupa systems, partner’s integration tools, and digital communication platforms.
  • May require occasional extended hours during busy onboarding periods or new market launches.

Key Skills/Qualifications needed for this role:

  • Proven experience in an administrative, operations or support role within insurance, banking, or other regulated financial services.
  • Experience working in a high-paced, customer-focused environment with multiple stakeholders.
  • Familiarity with CRM platforms, client onboarding systems, and document management workflows.
  • Understanding of regulatory obligations in health insurance or financial services is preferred.
  • Experience working in a multinational or cross-border team environment is an advantage.
  • Higher education diploma or equivalent (required); degree in business administration or related field preferred.
  • Formal training or experience in financial services, insurance, or healthcare administration (desirable).

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Insurance

Referrals increase your chances of interviewing at Bupa Global by 2x

Get notified about new Sales Administrator jobs in Kowloon, Hong Kong SAR .

Mong Kok, Hong Kong SAR HK$65.00-HK$0.00 1 month ago

Sales Engineer / Assistant Sales Engineer, Service Sales Executive / Assistant Manager / Manager in Freight Forwarding

Kwun Tong District, Hong Kong SAR 2 days ago

Assistant Manager, Channel Operation and Sales Support

Kwun Tong District, Hong Kong SAR 3 days ago

Community Associate (Customer Service, Events and Sales)

Kwun Tong District, Hong Kong SAR 4 months ago

Assistant Officer (Career Center) (Job ID: 10890) SALES COORDINATOR (18K-19K X 13 + OT ) - Japanese trading electronics (Lai Chi Kok/5 days) Assistant Manager / Officer (Administrative Support to the Dean) (Job ID: 10880) Senior Officer, Agency Reporting (12 months' contract)

Kowloon City District, Hong Kong SAR 6 months ago

Kowloon City District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

Assistant Academic Support Officer (S&T) - (25001QK) JAPANESE SPEAKING SALES COORDINATOR - Japan fashion accessories trims brand owner & manufacturer (Lai Chi Kok) OPERATION ASSISTANT (internship) - HK local resident only

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Center Manager - Insurance

Gravitas Recruitment Group (Global) Ltd

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Get AI-powered advice on this job and more exclusive features.

We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

  • Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
  • Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
  • Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
  • Recruit, train and evaluate staff performance, identifying areas for development and training needs
  • Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
  • Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
  • Work closely with other departments to enhance customer experience and resolve interdepartmental issues
  • Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

  • Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
  • Strong understanding of call centre technology and reporting tools
  • Excellent communication, interpersonal and problem-solving skills
  • Demonstrated ability to lead, motivate and develop teams
  • Strong analytical mindset with the ability to interpret data and make informed decisions
  • Ability to work under pressure and manage changing priorities
  • Knowledge of customer service principles and performance evaluation techniques
  • Fluency in English is essential; additional language skills are a plus
  • Proficiency in using CRM systems and Microsoft Office applications
  • Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Sign in to set job alerts for “Insurance Manager” roles. Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured Lending

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

(Assistant) Service Management Manager (ToB) Senior Manager, Retail Banking Services, Operations Service Excellence Manager/ AM, Insurance Operations Senior Manager / Manager, Operations Leadership (Retail Operations) Manager / Senior Associate - Managed Services and Operations Lead – PwC Tax Advisory

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

Senior Manager, Compliance Programs & Operations (MKT-On-site) Operations Manager - Hong Kong, Hong Kong SAR Tax - Customer Tax Operations & Reporting (FATCA/CRS/AEOI) - Manager/Senior Manager- Hong Kong General Manager, Operations Control Centre Manager, GI Corporate Business Operations and Personal Lines Senior Procurement Operations Manager (HK) Manager, Deal Advisory, Strategy & Operations (Financial Services, Operational Excellence) Manager, Deal Advisory, Strategy & Operations (Financial Services) Manager, Deal Advisory, Strategy & Operations (Financial Services, Wealth Management) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Manager - Operations (work location: Tam Mei, Yuen Long)

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Call Center Manager - Insurance

Hong Kong, Hong Kong Gravitas Recruitment Group (Global) Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

Get AI-powered advice on this job and more exclusive features.

We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

  • Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
  • Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
  • Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
  • Recruit, train and evaluate staff performance, identifying areas for development and training needs
  • Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
  • Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
  • Work closely with other departments to enhance customer experience and resolve interdepartmental issues
  • Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

  • Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
  • Strong understanding of call centre technology and reporting tools
  • Excellent communication, interpersonal and problem-solving skills
  • Demonstrated ability to lead, motivate and develop teams
  • Strong analytical mindset with the ability to interpret data and make informed decisions
  • Ability to work under pressure and manage changing priorities
  • Knowledge of customer service principles and performance evaluation techniques
  • Fluency in English is essential; additional language skills are a plus
  • Proficiency in using CRM systems and Microsoft Office applications
  • Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Sign in to set job alerts for “Insurance Manager” roles. Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured Lending

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

(Assistant) Service Management Manager (ToB) Senior Manager, Retail Banking Services, Operations Service Excellence Manager/ AM, Insurance Operations Senior Manager / Manager, Operations Leadership (Retail Operations) Manager / Senior Associate - Managed Services and Operations Lead – PwC Tax Advisory

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

Senior Manager, Compliance Programs & Operations (MKT-On-site) Operations Manager - Hong Kong, Hong Kong SAR Tax - Customer Tax Operations & Reporting (FATCA/CRS/AEOI) - Manager/Senior Manager- Hong Kong General Manager, Operations Control Centre Manager, GI Corporate Business Operations and Personal Lines Senior Procurement Operations Manager (HK) Manager, Deal Advisory, Strategy & Operations (Financial Services, Operational Excellence) Manager, Deal Advisory, Strategy & Operations (Financial Services) Manager, Deal Advisory, Strategy & Operations (Financial Services, Wealth Management) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Manager - Operations (work location: Tam Mei, Yuen Long)

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Consumer Sales Support Manager

Citibank (Switzerland) AG

Posted 10 days ago

Job Viewed

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Job Description

Consumer Sales Support Manager page is loadedConsumer Sales Support Manager Apply locations Kowloon Hong Kong time type Full time posted on Posted 5 Days Ago job requisition id 25892160

The Sales Support Senior Analyst is an intermediate level position responsible for leading the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace. The Sales Support Senior Analyst provides product specialists with qualified referrals for cross-sell. Employees in this role also assist in closing deals across all products, oversee and ensure safe and sound underwriting/credit practices and overall leadership of a sound lending activity.

Responsibilities:

  • Assume informal/formal mentorship role within teams, coach/train new recruits and advise/counsel others in area of specialization
  • Provide sales assistance by designing and implementing process improvements
  • Support new products, promotions, and projects defined by the business
  • Review and provide training material to sales and operations
  • Support sales activities for high profile clients
  • Provide administrative assistance for sales management teams
  • Ensure sales team compliance with local regulations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years of relevant experience
  • Required Licensing: Series 7
  • Working knowledge of related industry practices and standards
  • Consistently demonstrates clear and concise written and verbal communication


Education:

  • Bachelor’s degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Sales Support Executive - HKG

Cebu Pacific Air

Posted 10 days ago

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Job Description

Join to apply for the Sales Support Executive - HKG role at Cebu Pacific Air

Join to apply for the Sales Support Executive - HKG role at Cebu Pacific Air

Department

HONG KONG SALES

Employee Type

Probationary

Cebu Pacific puts people at the heart of service, and it is through this mindset that our team of moment makers are always looking at new and innovative ideas to deliver solutions, services, and products for our passengers, clients, and partners. At Cebu Pacific, we don’t just manage routes and partnerships—we create impactful strategies that define the future of air travel.

Bring your unique and bold ideas to the team and be a moment maker in the ever-evolving field of Commercial and Sales as a Sales Support Executive . Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Primary Responsibilities:

  • Provides operational and administrative support to the Passenger Sales and Distribution Team.
  • Collaborate with key support departments on the development and delivery of B2B tools to drive key business decisions across the Passenger Sales and Distribution business.
  • P rovides support on finance and administrative matters for various cost centers within the team
  • Collaborate on the development and provision of routine, ad-hoc tasks and business improvement process initiatives.

Qualifications:

  • Post-secondary education or Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field
  • Fluent in Cantonese and Mandarin
  • Knowledgeable in Power BI, Tableau, etc.
  • Basic ticketing and reservations PSS & GDS knowledge is a plus
  • Working knowledge on basic digital platforms (Web and Mobile both on UI and UX)
  • Has good presentation skills as well as good oral and written communication skills
  • Can interact with people of higher level and from different areas

Why Join Us:

  • We are the first Great Place to Work certified airline in Southeast Asia.
  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
  • Be assured of a comprehensive healthcare coverage upon hire.

Your moment matters. Be a Moment Maker!

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

Experience Range Range (Years)

0 - 0 years

Job posted on

2022-05-03

Seniority level
  • Seniority level Internship
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Airlines and Aviation

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