47 Package Delivery jobs in Hong Kong

Job Description

What you'll be doing?

• Interacts with clients to ensure world-class service is delivered
• Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
• Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
• Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market
• Maintains on-going client relationships

Who are we looking for?

• Degree or above
• 1 year+ Customer service experience
• Proficiency in MS Office skills
• A good team player with effective communication skills
• Good command in written & spoken English, Mandarin, Cantonese
• Shift duty is required (included overnight duties, with attractive shift allowance)
• Candidates with less experience will be considered as junior level position

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidates. such as

• Hybrid work
• 5 days' work week
• 8 hours' work day
• 1 min walk from MTR
• Medical, Life, Dental insurance
• Birthday leave, Company leaves
• Compensation leaves for public holidays fall on Saturday
• Overtime pays
• Double pay

Interested parties please send resume with date of available and expected salary by clicking "Apply Now".

All information received will be kept in strict confidence and will be treated only for employment related purposes.

Cathay Pacific

Digital & Information Technology

Information Technology Department

Contract

Hong Kong SAR (China)

Application deadline: 01 Sep 2025

Reports To: Service Delivery Lead

This role is part of our Information Technology department, focused on delivering reliable and customer-centric IT services that support business operations across the organization.

As a Service Delivery Analyst, you will play a key role in supporting IT operational functions to ensure service excellence and meet evolving customer expectations. You will be responsible for maintaining sustainable IT service delivery to business units, ensuring that service levels are met and continuously improved.

With your strong analytical mindset and commitment to quality, you will collaborate with cross-functional teams to monitor performance, resolve service issues, and contribute to the enhancement of IT processes. This role offers a dynamic environment with structured career development and the opportunity to make a meaningful impact on how technology supports the business.

• Assist manager to coordinate IT service acquire to retire through IT service management cycle to improve IT Service stability and customer satisfaction
• Support adoption of service management capabilities and automation solutions to Infrastructure and Application Service owners
• Coordinate cross platform automation solutions to reduce manual Operation activities and Service Management Framework to improve Operational quality
• Understand business service expectations and lead teams to deliver or exceed expectations of IT Service
• Establish and maintain IT service quality and customer experience to ensure uninterrupted business operations, while ensuring that all operational procedures are clearly defined, lean, efficient, well-documented, and consistently applied across the organization.
• Promote a strong team culture focused on service excellence and ownership, while driving improvements to enhance customer experience and automate backend processes. Track service performance against SLA/KPI and encourage a mindset of continuous improvement with support teams.
• Recommend and maintain service level compliance and exemptions with all internal and external support partners responsible for delivering IT service obligations to CPA, while actively engaging stakeholders to drive continuous improvement in IT service customer satisfaction and overall business value through structured customer satisfaction surveys.
• Support fiscal compliance by managing operational budget responsibilities, ensuring adherence to audit requirements, and remediating any identified risks. Deliver IT service functions in an agile and cost-efficient manner, and evaluate new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—through close engagement with support owners.
• Work together with Assistant Managers and Regional IT Coordinators (RICs) to deliver IT operational services across global Outport offices and subsidiaries, while maintaining and supporting the service portfolio by categorizing the service catalogue from a persona and user entitlement perspective. Collaborate closely with the automation and fulfilment teams to enhance self-service capabilities and improve user experience for both internal and external customers
• Provide administration support to service management steering committee for CPA, Regional General Managers, and Subsidiaries management on service review meetings, and represent IT operations to coordinate project engagement from the initial phase through to handover to BAU support, ensuring all operational requirements are clearly communicated to the project team and smoothly transitioned to the respective operations owners

• 4 years working experience in the IT industry is an advantage. Tertiary educations are desirable
• Able to follow management decisions; ability to work independently with minimal direction; actively contribute on improving and developing IT services
• Customer service oriented and good team player; keep manager informed of issues of importance and relevance while provide support to all team members
• Consciously review mistakes and successes to improve performance
• Demonstrate ability to understand technical detail and able to collaborate with automation and development team
• Sound knowledge in project management, ITOM (Information Technology Operation Management) and ITSM (Information Technology Service Management)
• Intermediate skill level in Microsoft Office suite
• Experience in dashboard and reporting for KPI (Key Performance Indicators) and SLA (Service Level Agreement) measurement
• Basic knowledge in quality assurance, ITIL (Information Technology Infrastructure Library) standards, Service Transition Planning & Support, IT operational processes/methodologies. General knowledge in Infrastructure products and DevOps is an advantage
• Strong problem solving and analytical skills; good analytical, written, communication, strong client satisfaction and interpersonal skills. Good command in English, Cantonese, and Mandarin

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

The Service Delivery Manager direct reports to our Service Delivery team head and works with a small but dynamic and highly skilled IT teams to perform the service delivery and project management for our clients.

Responsibilities:

• Ensure the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered according to the service agreements between customer and Fujitsu.
• Plan, develop, integrate, and utilize the proper tools, process, and resources to ensure the management, delivery and support services are performed according to contractual commitments.
• Provide leadership, guidance, and directions to a highly technical staff, and be a point of escalation for customer inquiries, and provide high quality customer support.
• Collaborate closely with Fujitsu Service Desk, Operation Teams and System Integration Teams which perform day-to-day support activities.
• Work with the team leads and team resources to proactively manage and drive to resolution problems, issues, and change control items.
• Review the service level reports at high level, identify service exceptions, breakdowns/gaps, trends and recommend intermediate and long-term solutions if needed.
• Ensures service processes and documentation are well developed, structured, in place and accessible.
• Prepare the status reports and meeting minutes if needed.
• Manage the status reports, ensure project requirements and timelines are well communicated among key stakeholders including customers, external service vendors and internal team members.
• Assist in assessing new services opportunities to expand and create additional new business, contribute to the Business growth.

Requirements:

• Bachelor degree in Computer Science, Information Technology or related discipline
• Minimum 5 years in ICT industry, including at least 3 years of experience in technical and/or project leadership role
• Proficiency in Service Delivery Management and Service transition
• Knowledge in Server, Storage, backup, Virtualization and Cloud Technologies (AWS/Azure)
• Knowledge in service management tools, such as ServiceNow
• Current ITIL Foundation Certification
• Experiences in all around IT services is an advantage
• PMP or relevant certification is preferably
• Excellent communication skills at all levels of internal and external organization
• Customer focus with excellent negotiation and presentation skills
• Strong analytical and problem-solving skills
• Excellent communication skills in English, Cantonese and Mandarin

What we offer:

• Flexible and harmonized working environment
• WFH and Flexible Working Hours Policy
• Flexible Benefits Program
• Compensation Leave for SH falls on Saturday

Role Introduction

Reports To: Service Delivery Manager

Department: Information Technology Department

Service Delivery Lead is part of our Information Technology department, focused on delivering high-value IT services that support internal stakeholders across the organization.

As the Service Delivery Lead, you will be responsible for ensuring consistent and effective delivery of IT end-user support, service desk operations, and VIP services. You will work closely with the Solution Centre team and representatives from subsidiaries to orchestrate internal resources and external partners, driving performance and value across all service touchpoints.

Your goal is to meet and exceed key performance indicators and stakeholder expectations through proactive service management, continuous improvement, and seamless coordination. This role offers a dynamic environment with opportunities to influence service excellence and contribute to long-term operational success.

Key Responsibilities

• Manage the full IT service management cycle to enhance service stability and customer satisfaction, while leading the adoption of service management capabilities and automation solutions across infrastructure and application service teams.
• Coordinate cross-platform automation solutions to reduce manual operational activities and apply the service management framework to improve overall operational quality. Understand business service expectations and lead teams to consistently meet or exceed those expectations in IT service delivery.
• Establish and maintain effective monitoring of IT services and customer experience to ensure business functions remain uninterrupted, while ensuring all operational procedures are clearly defined, efficient, well-documented, and consistently applied.
• Instill a high-performance culture in the team with a focus on teamwork, service excellence, empowerment and ownership for resolving customer issues. Develop and delivery IT Service improvement opportunities to grow and/or enhance IT Service to customers and automate backend service request process.
• Monitor the effectiveness of IT services against SLA and KPI targets, driving a culture of continuous improvement in collaboration with support owners. Approve, recommend, and maintain service level compliance and exemptions with all internal and external support partners responsible for fulfilling IT service obligations to CPA.
• Engage with business and IT stakeholders to continuously improve customer satisfaction and deliver greater value to the company through structured customer satisfaction surveys. Ensure fiscal compliance by managing operational budget responsibilities and driving cost-saving initiatives. Maintain audit compliance and promptly remediate any identified risk findings.
• Deliver IT service functions in an agile and cost-efficient manner, while providing input and managing the evaluation of new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—in close collaboration with support owners.
• Coordinate with Assistant Managers and Regional IT Coordinator (RIC) to provide IT operation service globally in Outport offices as well as subsidiaries' offices.
• Develop and maintain service portfolio by categorising service catalogue in persona and user entitlement perspective, collaborate with automation team and fulfilment team to enhance self service capability and user experience for both internal and external customers.
• Drive service management steering committee for CPA, Regional general managers and Subsidiaries management on service review meetings. Represent IT operations to coordinate projects engagement from initial project phase until handover to BAU support, to make sure all the operations requirement were well distribute to project team with smooth transition to respective operations owners

Requirements

• Minimum 8 years' solid working experience in the IT industry. Tertiary educations are desirable
• Make timely and efficient decisions, actively contribute to developing IT services, and maintain a customer service-oriented mindset as a supportive team player. Keep others informed of relevant issues, review mistakes and successes to improve performance, and provide support to all team members
• Experience in project management on ITSM and hand on experience in ITSM; experience in developing, documenting and maintain policies, processes and procedures; experience in dashboard and reporting for KPI and SLA measurement
• Strong acumen in vendor management, stakeholders management and financial management. Demonstrated ability to communicate with a variety of audiences including senior/executive level.
• Knowledge and experience in quality assurance, vendor management, ITIL standards, Service Management Change Management, Incident Management,
• Release Management, Service Transition Planning & Support, IT operational processes/methodologies
• Practical Project Management experience on traditional waterfall and agile
• development life cycles
• General knowledge in Infrastructure products and DevOps is an advantage. Demonstrate ability to understand technical detail and able to collaborate with automation and development team
• Strong problem solving and analytical skills. Good analytical, written, communication, strong client satisfaction and interpersonal skills
• Develop and maintain service portfolio

Application Deadline: 01-Sep-2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

The Service Delivery Manager direct reports to our Service Delivery team head and works with a small but dynamic and highly skilled IT teams to perform the service delivery and project management for our clients.

Responsibilities:

• Ensure the Statement of Work, Service Level Agreement, and reporting documents are accurately delivered according to the service agreements between customer and Fujitsu.
• Plan, develop, integrate, and utilize the proper tools, process, and resources to ensure the management, delivery and support services are performed according to contractual commitments.
• Provide leadership, guidance, and directions to a highly technical staff, and be a point of escalation for customer inquiries, and provide high quality customer support.
• Collaborate closely with Fujitsu Service Desk, Operation Teams and System Integration Teams which perform day-to-day support activities.
• Work with the team leads and team resources to proactively manage and drive to resolution problems, issues, and change control items.
• Review the service level reports at high level, identify service exceptions, breakdowns/gaps, trends and recommend intermediate and long-term solutions if needed.
• Ensures service processes and documentation are well developed, structured, in place and accessible.
• Prepare the status reports and meeting minutes if needed.
• Manage the status reports, ensure project requirements and timelines are well communicated among key stakeholders including customers, external service vendors and internal team members.
• Assist in assessing new services opportunities to expand and create additional new business, contribute to the Business growth.

Requirements:

• Bachelor degree in Computer Science, Information Technology or related discipline
• Minimum 5 years in ICT industry, including at least 3 years of experience in technical and/or project leadership role
• Proficiency in Service Delivery Management and Service transition
• Knowledge in Server, Storage, backup, Virtualization and Cloud Technologies (AWS/Azure)
• Knowledge in service management tools, such as ServiceNow
• Current ITIL Foundation Certification
• Experiences in all around IT services is an advantage
• PMP or relevant certification is preferably
• Excellent communication skills at all levels of internal and external organization
• Customer focus with excellent negotiation and presentation skills
• Strong analytical and problem-solving skills
• Excellent communication skills in English, Cantonese and Mandarin

What we offer:

• Flexible and harmonized working environment
• WFH and Flexible Working Hours Policy
• Flexible Benefits Program
• Compensation Leave for SH falls on Saturday

Application Method:

Please send full resume with expected salary for application via "Quick Apply" or WhatsApp Only shortlisted candidates will be contacted.  All information provided will be treated in strict confidence and used only for recruitment purposes.

Cathay Pacific

Digital & Information Technology

Information Technology Department

Permanent

Hong Kong SAR (China)

Application deadline: 01 Sep 2025

Reports To: Service Delivery Manager

Service Delivery Lead is part of our Information Technology department, focused on delivering high-value IT services that support internal stakeholders across the organization.

As the Service Delivery Lead, you will be responsible for ensuring consistent and effective delivery of IT end-user support, service desk operations, and VIP services. You will work closely with the Solution Centre team and representatives from subsidiaries to orchestrate internal resources and external partners, driving performance and value across all service touchpoints.

Your goal is to meet and exceed key performance indicators and stakeholder expectations through proactive service management, continuous improvement, and seamless coordination. This role offers a dynamic environment with opportunities to influence service excellence and contribute to long-term operational success.

• Manage the full IT service management cycle to enhance service stability and customer satisfaction, while leading the adoption of service management capabilities and automation solutions across infrastructure and application service teams.
• Coordinate cross-platform automation solutions to reduce manual operational activities and apply the service management framework to improve overall operational quality. Understand business service expectations and lead teams to consistently meet or exceed those expectations in IT service delivery.
• Establish and maintain effective monitoring of IT services and customer experience to ensure business functions remain uninterrupted, while ensuring all operational procedures are clearly defined, efficient, well-documented, and consistently applied.
• Instill a high-performance culture in the team with a focus on teamwork, service excellence, empowerment and ownership for resolving customer issues. Develop and delivery IT Service improvement opportunities to grow and/or enhance IT Service to customers and automate backend service request process.
• Monitor the effectiveness of IT services against SLA and KPI targets, driving a culture of continuous improvement in collaboration with support owners. Approve, recommend, and maintain service level compliance and exemptions with all internal and external support partners responsible for fulfilling IT service obligations to CPA.
• Engage with business and IT stakeholders to continuously improve customer satisfaction and deliver greater value to the company through structured customer satisfaction surveys. Ensure fiscal compliance by managing operational budget responsibilities and driving cost-saving initiatives. Maintain audit compliance and promptly remediate any identified risk findings.
• Deliver IT service functions in an agile and cost-efficient manner, while providing input and managing the evaluation of new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—in close collaboration with support owners.
• Coordinate with Assistant Managers and Regional IT Coordinator (RIC) to provide IT operation service globally in Outport offices as well as subsidiaries' offices.
• Develop and maintain service portfolio by categorising service catalogue in persona and user entitlement perspective, collaborate with automation team and fulfilment team to enhance self service capability and user experience for both internal and external customers.
• Drive service management steering committee for CPA, Regional general managers and Subsidiaries management on service review meetings. Represent IT operations to coordinate projects engagement from initial project phase until handover to BAU support, to make sure all the operations requirement were well distribute to project team with smooth transition to respective operations owners

• Minimum 8 years' solid working experience in the IT industry. Tertiary educations are desirable
• Make timely and efficient decisions, actively contribute to developing IT services, and maintain a customer service-oriented mindset as a supportive team player. Keep others informed of relevant issues, review mistakes and successes to improve performance, and provide support to all team members
• Experience in project management on ITSM and hand on experience in ITSM; experience in developing, documenting and maintain policies, processes and procedures; experience in dashboard and reporting for KPI and SLA measurement
• Strong acumen in vendor management, stakeholders management and financial management. Demonstrated ability to communicate with a variety of audiences including senior/executive level.
• Knowledge and experience in quality assurance, vendor management, ITIL standards, Service Management Change Management, Incident Management,
• Release Management, Service Transition Planning & Support, IT operational processes/methodologies
• Practical Project Management experience on traditional waterfall and agile

development life cycles
- General knowledge in Infrastructure products and DevOps is an advantage. Demonstrate ability to understand technical detail and able to collaborate with automation and development team
- Strong problem solving and analytical skills. Good analytical, written, communication, strong client satisfaction and interpersonal skills
- Develop and maintain service portfolio

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Job Highlights

5-day work, Life & Medical & AD&D Insurance, AL

Service Delivery, Customer Service,

Communication & interpersonal skills

Key Responsibilities

• Deliver the professional customer service to clients of both Hong Kong and Singapore and achieve the agreed service level

Job Scopes

• Handle client enquiries, service requests and feedbacks of the assigned accounts

• Communicate with clients to follow up the job orders

• Prepare regular client reports

• Arrange regular client meetings to collect feedbacks and requirements

• Support ad-hoc projects as assigned by the superior

Qualifications

• Higher diploma or above in any discipline

• With working experience in customer service / account servicing is preferred, fresh graduates will also be considered

• Good communication and interpersonal skills

• Proficient in written and spoken English and Cantonese

• Proficient in using MS Office applications (Word, Excel, PowerPoint) 

Candidate with less experience will be considered. 

Interested parties, please send your CV with current and expected salary, availability to HR Department.

(All information provided by applicants will be treated in strictly confidential and used only for recruitment purpose.   All personal data of unsuccessful applicants will be destroyed after 6 months.)

Role Introduction

Reports To: Service Delivery Lead

Department: Information Technology Department

This role is part of our Information Technology department, focused on delivering reliable and customer-centric IT services that support business operations across the organization.

As a Service Delivery Analyst, you will play a key role in supporting IT operational functions to ensure service excellence and meet evolving customer expectations. You will be responsible for maintaining sustainable IT service delivery to business units, ensuring that service levels are met and continuously improved.

With your strong analytical mindset and commitment to quality, you will collaborate with cross-functional teams to monitor performance, resolve service issues, and contribute to the enhancement of IT processes. This role offers a dynamic environment with structured career development and the opportunity to make a meaningful impact on how technology supports the business.

Key Responsibilities

• Assist manager to coordinate IT service acquire to retire through IT service management cycle to improve IT Service stability and customer satisfaction
• Support adoption of service management capabilities and automation solutions to Infrastructure and Application Service owners
• Coordinate cross platform automation solutions to reduce manual Operation activities and Service Management Framework to improve Operational quality
• Understand business service expectations and lead teams to deliver or exceed expectations of IT Service
• Establish and maintain IT service quality and customer experience to ensure uninterrupted business operations, while ensuring that all operational procedures are clearly defined, lean, efficient, well-documented, and consistently applied across the organization.
• Promote a strong team culture focused on service excellence and ownership, while driving improvements to enhance customer experience and automate backend processes. Track service performance against SLA/KPI and encourage a mindset of continuous improvement with support teams.
• Recommend and maintain service level compliance and exemptions with all internal and external support partners responsible for delivering IT service obligations to CPA, while actively engaging stakeholders to drive continuous improvement in IT service customer satisfaction and overall business value through structured customer satisfaction surveys.
• Support fiscal compliance by managing operational budget responsibilities, ensuring adherence to audit requirements, and remediating any identified risks. Deliver IT service functions in an agile and cost-efficient manner, and evaluate new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—through close engagement with support owners.
• Work together with Assistant Managers and Regional IT Coordinators (RICs) to deliver IT operational services across global Outport offices and subsidiaries, while maintaining and supporting the service portfolio by categorizing the service catalogue from a persona and user entitlement perspective. Collaborate closely with the automation and fulfilment teams to enhance self-service capabilities and improve user experience for both internal and external customers
• Provide administration support to service management steering committee for CPA, Regional General Managers, and Subsidiaries management on service review meetings, and represent IT operations to coordinate project engagement from the initial phase through to handover to BAU support, ensuring all operational requirements are clearly communicated to the project team and smoothly transitioned to the respective operations owners

Requirements

• 4 years working experience in the IT industry is an advantage. Tertiary educations are desirable
• Able to follow management decisions; ability to work independently with minimal direction; actively contribute on improving and developing IT services
• Customer service oriented and good team player; keep manager informed of issues of importance and relevance while provide support to all team members
• Consciously review mistakes and successes to improve performance
• Demonstrate ability to understand technical detail and able to collaborate with automation and development team
• Sound knowledge in project management, ITOM (Information Technology Operation Management) and ITSM (Information Technology Service Management)
• Intermediate skill level in Microsoft Office suite
• Experience in dashboard and reporting for KPI (Key Performance Indicators) and SLA (Service Level Agreement) measurement
• Basic knowledge in quality assurance, ITIL (Information Technology Infrastructure Library) standards, Service Transition Planning & Support, IT operational processes/methodologies. General knowledge in Infrastructure products and DevOps is an advantage
• Strong problem solving and analytical skills; good analytical, written, communication, strong client satisfaction and interpersonal skills. Good command in English, Cantonese, and Mandarin

Application Deadline: 01-Sep-2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Role Introduction

Reports To: Service Delivery Manager

Department: Information Technology Department

Service Delivery Lead is part of our Information Technology department, focused on delivering high-value IT services that support internal stakeholders across the organization.

As the Service Delivery Lead, you will be responsible for ensuring consistent and effective delivery of IT end-user support, service desk operations, and VIP services. You will work closely with the Solution Centre team and representatives from subsidiaries to orchestrate internal resources and external partners, driving performance and value across all service touchpoints.

Your goal is to meet and exceed key performance indicators and stakeholder expectations through proactive service management, continuous improvement, and seamless coordination. This role offers a dynamic environment with opportunities to influence service excellence and contribute to long-term operational success.

Key Responsibilities

• Manage the full IT service management cycle to enhance service stability and customer satisfaction, while leading the adoption of service management capabilities and automation solutions across infrastructure and application service teams.
• Coordinate cross-platform automation solutions to reduce manual operational activities and apply the service management framework to improve overall operational quality. Understand business service expectations and lead teams to consistently meet or exceed those expectations in IT service delivery.
• Establish and maintain effective monitoring of IT services and customer experience to ensure business functions remain uninterrupted, while ensuring all operational procedures are clearly defined, efficient, well-documented, and consistently applied.
• Instill a high-performance culture in the team with a focus on teamwork, service excellence, empowerment and ownership for resolving customer issues. Develop and delivery IT Service improvement opportunities to grow and/or enhance IT Service to customers and automate backend service request process.
• Monitor the effectiveness of IT services against SLA and KPI targets, driving a culture of continuous improvement in collaboration with support owners. Approve, recommend, and maintain service level compliance and exemptions with all internal and external support partners responsible for fulfilling IT service obligations to CPA.
• Engage with business and IT stakeholders to continuously improve customer satisfaction and deliver greater value to the company through structured customer satisfaction surveys. Ensure fiscal compliance by managing operational budget responsibilities and driving cost-saving initiatives. Maintain audit compliance and promptly remediate any identified risk findings.
• Deliver IT service functions in an agile and cost-efficient manner, while providing input and managing the evaluation of new or modified IT services—including requirements, design, vendor proposals, service agreements, contracts, and related IT policies and procedures—in close collaboration with support owners.
• Coordinate with Assistant Managers and Regional IT Coordinator (RIC) to provide IT operation service globally in Outport offices as well as subsidiaries' offices.
• Develop and maintain service portfolio by categorising service catalogue in persona and user entitlement perspective, collaborate with automation team and fulfilment team to enhance self service capability and user experience for both internal and external customers.
• Drive service management steering committee for CPA, Regional general managers and Subsidiaries management on service review meetings. Represent IT operations to coordinate projects engagement from initial project phase until handover to BAU support, to make sure all the operations requirement were well distribute to project team with smooth transition to respective operations owners

Requirements

• Minimum 8 years' solid working experience in the IT industry. Tertiary educations are desirable
• Make timely and efficient decisions, actively contribute to developing IT services, and maintain a customer service-oriented mindset as a supportive team player. Keep others informed of relevant issues, review mistakes and successes to improve performance, and provide support to all team members
• Experience in project management on ITSM and hand on experience in ITSM; experience in developing, documenting and maintain policies, processes and procedures; experience in dashboard and reporting for KPI and SLA measurement
• Strong acumen in vendor management, stakeholders management and financial management. Demonstrated ability to communicate with a variety of audiences including senior/executive level.
• Knowledge and experience in quality assurance, vendor management, ITIL standards, Service Management Change Management, Incident Management,
• Release Management, Service Transition Planning & Support, IT operational processes/methodologies
• Practical Project Management experience on traditional waterfall and agile
• development life cycles
• General knowledge in Infrastructure products and DevOps is an advantage. Demonstrate ability to understand technical detail and able to collaborate with automation and development team
• Strong problem solving and analytical skills. Good analytical, written, communication, strong client satisfaction and interpersonal skills
• Develop and maintain service portfolio

Application Deadline: 9 Oct 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.