935 Partner Support jobs in Hong Kong
Senior Partner Support Officer
Posted today
Job Viewed
Job Description
- Customer Service Excellence: Deliver professional advice and exceptional customer support to insurance brokers, aligning with company objectives.
- Cross-Team Collaboration: Work collaboratively across teams as directed by Team Leader(s) to enhance service delivery.
- KPI Achievement: Meet and exceed individual and team KPIs as set by the Senior Manager.
- Operational Support: Collaborate with various operational teams to ensure high-quality service for both internal and external customers.
- Feedback Collection: Proactively gather feedback from customers and business partners to identify areas for operational improvement.
- Project Assistance: Support Team Leader(s) with assigned ad-hoc projects as needed.
- Regulatory Compliance: Ensure all transactions are executed in accordance with regulatory requirements and company guidelines.
- Education and Experience: Bachelor's degree with a minimum of 3 years of experience in customer or partnership services, preferably within retail life insurance.
- Industry Knowledge: Strong understanding of life insurance operations, systems, and organizational dynamics.
- Complaint Handling: Experience in managing complaints within the retail life insurance sector is a plus.
- Communication Skills: Excellent telephone etiquette and interpersonal skills; proficient in both written and spoken English and Chinese.
- Customer Focus: A customer-driven, people-centric, and team-oriented approach.
- Self-Motivated: Ability to work independently and take initiative.
- Typing Proficiency: Proficient typing skills in both Chinese and English.
- Entry-Level Consideration: Candidates with less experience may be considered for an Officer position.
Operational Support Partner
Posted 2 days ago
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Job Description
Overview
Join to apply for the Operational Support Partner role at Links International .
Direct message the job poster from Links International.
Responsibilities- System and Process Optimization: Oversee the administration, training, and optimization of key productivity platforms (e.g., Asana, Salesforce, Slack), including developing SOPs, onboarding resources, and ongoing support for effective team use.
- Collaborate with departmental leaders to advise on solutions and continuously improve operational systems and workflows, enabling efficient cross-functional collaboration, including OKR tracking, budget planning, and HR processes.
- AI Technology and Data Solutions: Research and recommend new tools, AI-driven solutions, and automation opportunities to enhance workflows and efficiency.
- Work with leadership to integrate best practices in data management, cybersecurity, and responsible AI use into our policies, and provide training for the team.
- Operational Advisory: Identify operational gaps, suggest improvements, and initiate solutions to enhance collaboration and productivity.
- Guide regional teams on systems or process enhancements, ensuring alignment with APAC-wide standards.
- Contribute as a solution partner to internal initiatives and events, providing insights and recommendations for operational cohesion and program efficacy.
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or Computer Science, with a minimum of 5 years of experience in operations, systems optimization, or process improvement.
- Advanced studies or certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are preferred.
- Must have experience in using Salesforce and be able to provide training to teams on using the system.
- Strong knowledge of key productivity tools such as Asana, Slack, and Google Workspace is essential.
- Basic coding skills, including HTML and Google Apps Script, or similar scripting familiarity.
- Experience with automation tools like Zapier or Make.com.
- Proven ability in designing and enhancing internal systems or workflows, including onboarding, planning tools, and team coordination processes.
- Capability to translate complex operational needs into clear solutions, such as developing SOPs, training materials, and onboarding resources.
- Experience advising senior leaders and regional teams on process improvement strategies.
- General knowledge of office and business operations; experience in a startup, nonprofit, or remote work environment is advantageous.
- Excellent written and verbal communication skills in English.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
Referrals increase your chances of interviewing at Links International by 2x. Get notified about new Operational Specialist jobs in Hong Kong, Hong Kong SAR.
#J-18808-LjbffrOperational Support Partner
Posted today
Job Viewed
Job Description
Responsibilities
System and Process Optimization
- Oversee the administration, training, and optimization of key productivity platforms (e.g., Asana, Salesforce, Slack), including developing SOPs, onboarding resources, and ongoing support for effective team use.
- Collaborate with departmental leaders to advise on solutions and continuously improve operational systems and workflows, enabling efficient cross-functional collaboration, including OKR tracking, budget planning, and HR processes.
AI Technology and Data Solutions
- Research and recommend new tools, AI-driven solutions, and automation opportunities to enhance workflows and efficiency.
- Work with leadership to integrate best practices in data management, cybersecurity, and responsible AI use into our policies, and provide training for the team.
Operational Advisory
- Identify operational gaps, suggest improvements, and initiate solutions to enhance collaboration and productivity.
- Guide regional teams on systems or process enhancements, ensuring alignment with APAC-wide standards.
- Contribute as a solution partner to internal initiatives and events, providing insights and recommendations for operational cohesion and program efficacy.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or Computer Science, with a minimum of 5 years of experience in operations, systems optimization, or process improvement.
- Advanced studies or certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are preferred.
- Must have experience in using Salesforce and able to provide training to the teams of using the system.
- Strong knowledge of key productivity tools such as Asana/ Slack, and Google Workspace is essential.
- Basic coding skills, including HTML and Google Apps Script, or similar scripting familiarity.
- Experience with automation tools like Zapier or
- Proven ability in designing and enhancing internal systems or workflows, including onboarding, planning tools, and team coordination processes.
- Capability to translate complex operational needs into clear solutions, such as developing SOPs, training materials, and onboarding resources.
- Experience advising senior leaders and regional teams on process improvement strategies.
- General knowledge of office and business operations; experience in a startup, nonprofit, or remote work environment is advantageous.
- Excellent written and verbal communication skills in English.
Operational Support Partner
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Operational Support Partner role at Links International .
Direct message the job poster from Links International.
Responsibilities- System and Process Optimization: Oversee the administration, training, and optimization of key productivity platforms (e.g., Asana, Salesforce, Slack), including developing SOPs, onboarding resources, and ongoing support for effective team use.
- Collaborate with departmental leaders to advise on solutions and continuously improve operational systems and workflows, enabling efficient cross-functional collaboration, including OKR tracking, budget planning, and HR processes.
- AI Technology and Data Solutions: Research and recommend new tools, AI-driven solutions, and automation opportunities to enhance workflows and efficiency.
- Work with leadership to integrate best practices in data management, cybersecurity, and responsible AI use into our policies, and provide training for the team.
- Operational Advisory: Identify operational gaps, suggest improvements, and initiate solutions to enhance collaboration and productivity.
- Guide regional teams on systems or process enhancements, ensuring alignment with APAC-wide standards.
- Contribute as a solution partner to internal initiatives and events, providing insights and recommendations for operational cohesion and program efficacy.
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or Computer Science, with a minimum of 5 years of experience in operations, systems optimization, or process improvement.
- Advanced studies or certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are preferred.
- Must have experience in using Salesforce and be able to provide training to teams on using the system.
- Strong knowledge of key productivity tools such as Asana, Slack, and Google Workspace is essential.
- Basic coding skills, including HTML and Google Apps Script, or similar scripting familiarity.
- Experience with automation tools like Zapier or Make.com.
- Proven ability in designing and enhancing internal systems or workflows, including onboarding, planning tools, and team coordination processes.
- Capability to translate complex operational needs into clear solutions, such as developing SOPs, training materials, and onboarding resources.
- Experience advising senior leaders and regional teams on process improvement strategies.
- General knowledge of office and business operations; experience in a startup, nonprofit, or remote work environment is advantageous.
- Excellent written and verbal communication skills in English.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
Referrals increase your chances of interviewing at Links International by 2x. Get notified about new Operational Specialist jobs in Hong Kong, Hong Kong SAR.
#J-18808-LjbffrManager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring additional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".
Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.
You may get to know more about us through
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring addtional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".
Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.
You may get to know more about us through
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring additional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
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Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as
Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal Responsibilities
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Manager, Relationship Management
Posted today
Job Viewed
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal responsibilities:
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Issued by Hang Seng Bank Limited
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal responsibilities:
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited