What Jobs are available for Partnership Management in Hong Kong?

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We're currently looking for a high caliber professional to join our team as AVP, Partner Management Officer based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Responsibilities:

• Serves as a key liaison and will be responsible for supporting the profitable growth of the portfolio in all channels, ensuring that marketing and financial/business plans are delivered and strengthening the client relationship.
• Identify and implement strategic initiatives to drive profitable sales growth through new account acquisition and increases to partner credit penetration:
• Develop and execute strategic/tactical initiatives to improve business performance.
• Create innovative and appealing product concepts and communications.
• Analyze program results to improve performance and profitability.
• Develop and maintain marketing strategies with partner and internal resources.
• Create and manage task plans to accomplish business plan objectives.
• Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to address financial and driver shortfalls.
• Develop and maintain positive business relationships:
• Establish and maintain positive business relationships within the client's retail and financial services organizational structures.
• Consistently deliver quality customer and client experiences.
• Build organizational consensus in support of the client.
• Provide business support:
• Maintain contract compliance including reporting requirements and service level agreements.
• Manage monthly client reporting.
• Actively contribute to and participate in client portfolio reviews.
• Assist in the creation and management of project plans for retail initiatives, including incentives, contests and application building strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• 5-8 years relevant experience
• Bachelor's degree in Business, Communications, Marketing, or Finance. Must have experience in marketing, product or project management and client/relationship management experience.
• Ability to promote teamwork and collaboration at all levels of the organization. Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment.
• Consistently demonstrates clear and concise written and verbal communication skills
• High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability.
• Demonstrated ability to prioritize effectively and handle multiple, diverse projects simultaneously.
• Proficient in Microsoft Office with an emphasis on MS Excel
• Private label credit or bankcard industry experience preferred.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Business Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Job Purpose

• To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
• Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
• Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants

Key Responsibilities

• Grow sales and bring additional business to mall tenants
• Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
• Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
• Formulate business strategies to drive member retention and sales conversion
• Communicate with tenants on a daily basis to support on day to day retail business
• Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments

Skills, Qualifications and Experience Requirements

• Good command of spoken Mandarin, written English and Chinese
• University or above
• Min. 6+ years with solid client facing experience from luxury retail and sales industry
• A confident sales person
• Analytical and sensitive to numbers, highly organized and independent with strong initiatives
• Well-versed in latest CRM tools
• A good team player with can-do attitude, positive mind set and strong interpersonal skills
• Excellent communication and presentation skills

An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".

Hysan is an equal opportunity employer.  All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through 

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

About AEON Credit Service (Asia) Company Limited (Stock Code: 00900)

AEON Credit Service (Asia) Company Limited, a subsidiary of AEON Financial Service Co., Ltd. (TSE: 8570) and a member of the AEON Group, was set up in 1990 and listed on the Main Board of The Stock Exchange of Hong Kong Limited in 1995. The Group is principally engaged in the finance business, which includes credit card issuance, personal loan financing, card payment processing services and insurance intermediary business in Hong Kong, and microfinance business in Mainland China.

Responsibilities:

Follow through customer complaint and identify the root case for preventive action.

Monitor Contact Centre Performance and KPI achievement.

Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.

Review company customer communication and liaise with internal stakeholder proactively.

Manage the solution providers for the Call Centre and / or the related system of CRM Dept.

Prepare statistics reports with insights and report to management.

Assist in ad-hoc tasks as assigned.

Requirements:

University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.

Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.

Familiar in data analytic tools and call center systems.

Customer-centric mindset with a passion for improving customer satisfaction.

Knowledge of relevant banking and finance regulations and standard.

Solid coaching and mentoring skills.

Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).

Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Interested parties please send your application with our reference number and CV with expected salary and availability by clicking "Apply Now".

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Full-time,Permanent

Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

*District Head, Relationship Management
Commercial Banking – Business Banking *
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as
*District Head, Relationship Management *
, reporting to Head of Business Banking.

Principal Responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Are you a fresh graduate with a passion for building meaningful career and a drive to excel in a dynamic and fast-paced environment? Our client is seeking an ambitious and outgoing individual to join our team as a Graduate Associate in Relationship Management.

About The Employer: The employer is a trusted name in comprehensive wealth management and legacy planning, providing bespoke services to high-net-worth families. With over 20 years of experience, they are dedicated to offering personalized solutions that safeguard and grow family wealth across generations.

What You'll Do:

• Build and maintain strong relationships with clients, acting as a trusted advisor.
• Collaborate with senior team members to develop tailored solutions that meet client needs.
• Support the planning and execution of client engagements and presentations.
• Assist in analyzing client portfolios and preparing relevant documentation.
• Stay updated on market trends and industry developments to provide valuable insights.

Who You Are:

• A recent graduate with a bachelor's/ Master degree in any discipline (business or finance-related preferred).
• Outgoing, open-minded, and confident in interacting with clients.
• Strong communication and interpersonal skills, with a client-centric mindset.
• Self-motivated, detail-oriented, and eager to learn in a professional setting.
• Fluency in English is required; proficiency in Cantonese or Mandarin is a plus.

What We Offer:

• A supportive and collaborative work culture that values your growth.
• On-the-job training and mentorship from industry professionals.
• Opportunities for career advancement in wealth management and consulting.
• A chance to work in Hong Kong's vibrant financial hub.

If you're ready to embark on an exciting journey with us and make a meaningful impact in the world of relationship management, we would love to hear from you

How to Apply: Please submit your resume and a brief cover letter to us by clicking APPLY.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.