1 133 Partnership Management jobs in Hong Kong
AVP, Partnership Management Officer
Posted today
Job Viewed
Job Description
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job OverviewAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We're currently looking for a high caliber professional to join our team as AVP, Partner Management Officer based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
Responsibilities:
- Serves as a key liaison and will be responsible for supporting the profitable growth of the portfolio in all channels, ensuring that marketing and financial/business plans are delivered and strengthening the client relationship.
- Identify and implement strategic initiatives to drive profitable sales growth through new account acquisition and increases to partner credit penetration:
- Develop and execute strategic/tactical initiatives to improve business performance.
- Create innovative and appealing product concepts and communications.
- Analyze program results to improve performance and profitability.
- Develop and maintain marketing strategies with partner and internal resources.
- Create and manage task plans to accomplish business plan objectives.
- Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to address financial and driver shortfalls.
- Develop and maintain positive business relationships:
- Establish and maintain positive business relationships within the client's retail and financial services organizational structures.
- Consistently deliver quality customer and client experiences.
- Build organizational consensus in support of the client.
- Provide business support:
- Maintain contract compliance including reporting requirements and service level agreements.
- Manage monthly client reporting.
- Actively contribute to and participate in client portfolio reviews.
- Assist in the creation and management of project plans for retail initiatives, including incentives, contests and application building strategies
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you'd ideally have the following skills and exposure:
- 5-8 years relevant experience
- Bachelor's degree in Business, Communications, Marketing, or Finance. Must have experience in marketing, product or project management and client/relationship management experience.
- Ability to promote teamwork and collaboration at all levels of the organization. Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment.
- Consistently demonstrates clear and concise written and verbal communication skills
- High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability.
- Demonstrated ability to prioritize effectively and handle multiple, diverse projects simultaneously.
- Proficient in Microsoft Office with an emphasis on MS Excel
- Private label credit or bankcard industry experience preferred.
-
Job Family Group:
Consumer Sales
-
Job Family:
Consumer Business Development
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
AVP, Partnership Management Officer
Posted 15 days ago
Job Viewed
Job Description
Shape your Career with Citi
Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We're currently looking for a high caliber professional to join our team as AVP, Partner Management Officer based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
**Responsibilities:**
+ Serves as a key liaison and will be responsible for supporting the profitable growth of the portfolio in all channels, ensuring that marketing and financial/business plans are delivered and strengthening the client relationship.
+ Identify and implement strategic initiatives to drive profitable sales growth through new account acquisition and increases to partner credit penetration:
+ Develop and execute strategic/tactical initiatives to improve business performance.
+ Create innovative and appealing product concepts and communications.
+ Analyze program results to improve performance and profitability.
+ Develop and maintain marketing strategies with partner and internal resources.
+ Create and manage task plans to accomplish business plan objectives.
+ Financial planning and forecasting - ensure plan is achieved and recognize, anticipate and create solutions to address financial and driver shortfalls.
+ Develop and maintain positive business relationships:
+ Establish and maintain positive business relationships within the client's retail and financial services organizational structures.
+ Consistently deliver quality customer and client experiences.
+ Build organizational consensus in support of the client.
+ Provide business support:
+ Maintain contract compliance including reporting requirements and service level agreements.
+ Manage monthly client reporting.
+ Actively contribute to and participate in client portfolio reviews.
+ Assist in the creation and management of project plans for retail initiatives, including incentives, contests and application building strategies
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5-8 years relevant experience
+ Bachelor's degree in Business, Communications, Marketing, or Finance. Must have experience in marketing, product or project management and client/relationship management experience.
+ Ability to promote teamwork and collaboration at all levels of the organization. Forward thinker with the flexibility to adapt to and drive change in a dynamic business environment.
+ Consistently demonstrates clear and concise written and verbal communication skills
+ High-energy, self-motivated individual with the ability to drive results with a sense of urgency, ownership and accountability.
+ Demonstrated ability to prioritize effectively and handle multiple, diverse projects simultaneously.
+ Proficient in Microsoft Office with an emphasis on MS Excel
+ Private label credit or bankcard industry experience preferred.
---
**Job Family Group:**
Consumer Sales
---
**Job Family:**
Consumer Business Development
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring additional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".
Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.
You may get to know more about us through
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring addtional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".
Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.
You may get to know more about us through
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring additional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as
Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal Responsibilities
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Manager, Relationship Management
Posted today
Job Viewed
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal responsibilities:
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Issued by Hang Seng Bank Limited
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.
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Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal responsibilities:
- Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
- Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements
Requirements:
- University degree in a related discipline
- Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
- Proven sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Manager, Relationship Management
Posted today
Job Viewed
Job Description
Job Purpose
- To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
- Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
- Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants
Key Responsibilities
- Grow sales and bring additional business to mall tenants
- Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
- Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
- Formulate business strategies to drive member retention and sales conversion
- Communicate with tenants on a daily basis to support on day to day retail business
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- Min. 6+ years with solid client facing experience from luxury retail and sales industry
- A confident sales person
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills
An attractive remuneration package will be offered to the right candidate. Interested parties please press "
Apply now
".
Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.
You may get to know more about us through
Head, Customer Relationship Management
Posted 3 days ago
Job Viewed
Job Description
Overview
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.
Reports to: Chief Financial Officer
Key Accountabilities- Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
- Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
- Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
- Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
- Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
- Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
- Manage CRM budget and maximise ROI;
- Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
- Perform any other duties from time to time as the Authority may reasonably direct.
- A bachelor’s degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
- Proficiency in CRM solutions and data analytics with track record of delivering results;
- Strong project management skills and execution ability;
- Excellent interpersonal and stakeholders’ management skills;
- Pragmatic with strong drives for results with excellent attention to details;
- Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
- Ability to work independently with self-motivation and performance orientation; and
- Excellent command of written and spoken English and Chinese.
For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.
Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.
All related information will be kept up to 24 months and all personal data will be destroyed afterwards.
For more information, please visit or contact:
Shirley Cheung /
Seniority level: Not Applicable
Employment type: Full-time
Job function: Business Development and Sales
Industries: Museums, Historical Sites, and Zoos
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