7 Patient Care Management jobs in Hong Kong

FIND YOUR 'BETTER' AT Blue Cross

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We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

Responsible for determining the validity and authorising settlement of group health insurance claims

Responsibilities:

Operational Leadership

• Lead the Pre-Assessment team for hospitalization and network claims
• Oversee network management, credit facility services, and shortfall claims
• Ensure operational excellence and regulatory compliance
• Support ad hoc projects

Strategic Development

• Drive the development of a comprehensive healthcare ecosystem aligned with Integrated Health Services (IHS) strategies and Value-Based Healthcare Management
• Lead initiatives in network steerage, utilization management, and fee structure optimization
• Develop clinical guidelines and digital care pathways to ensure consistent and quality care

Analytics & Risk Management

• Investigate early claims and suspicious cases to mitigate fraud and abuse
• Support the Head of Claims in implementing performance metrics and analytics
• Collaborate with stakeholders to enable data-driven decision-making

Stakeholder Engagement

• Strengthen relationships with medical providers, internal teams, and external partners
• Represent the department in cross-functional projects and strategic forums

Requirements:

• Bachelor's degree or above preferrable in healthcare related;
• 10 years' relevant experience in medical insurance industry with solid managerial experience in medical claims assessment with clinical knowledge;
• Professional qualification in FLMI, FLHC, etc. is an advantage.
• Familiar with operation of medical claims and healthcare network providers
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Flexible and customer-oriented
• Able to handle multi-task and work in a dynamic fast-paced environment
• Fluent in English and Chinese (Cantonese) both in writing and verbal
• Proficient in MS Office and Chinese Word Processing

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Overview

Assistant Customer Care Manager (Feedback Management) at The Hong Kong Jockey Club. The role is part of the Digital Contact & Feedback Management Team within the Integrated Contact Centre in Retail and Telebet Services Department, responsible for leading a team of customer care representatives who handle customer feedback and enquiries via live chat or email, ensuring professional and timely resolution and sharing voice of customer insights with stakeholders.

• Lead a team of customer care representatives to handle customers’ feedback and complaints with risk of media or public attention, ensuring cases are resolved professionally and in a timely manner in both verbal and written communication.
• Share knowledge and skills on handling sensitive cases with the team; set priorities to ensure task completion and achievement of service level targets.
• Analyse customer feedback, identify customer needs, and share voice of customers with stakeholders to improve customer satisfaction.
• Provide support in supervising digital service operations, including live chat and email.
• Reinforce desirable work practices and explore new initiatives to enhance service quality and operational efficiency.
• Assist superior in planning and implementation of customer relationship initiatives or other projects as required.
• Maintain appropriate operational risk control and compliance in all activities.
• Ensure compliance with Responsible Gambling Policy (RGP) and all legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
• Undertake other duties as assigned by Line Manager.

• A Bachelor degree in Business or related disciplines.
• A minimum of 5 years’ experience at supervisory level in sizeable call/service centre environment. Candidates with less experience may be considered for a lower grade position.
• Good communication skills in both written and verbal Chinese and English.
• Proficient computer skills, including word processing, spreadsheets, PowerPoint presentation, etc.
• Customer service systems knowledge relating to chatbot or AI technology is a plus.
• Ability to work independently with a proactive attitude.
• Willingness and ability to work on rotating shifts, including weekends and public holidays.

The level of appointment will be commensurate with qualification and experience.

Please send your resume, complete with expected salary and job reference by clicking the Apply Now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Note: This posting contains information about the role and related expectations as advertised by The Hong Kong Jockey Club.

All other job postings and references listed below are internal listings and do not form part of the responsibilities for this position.

Islands District, Hong Kong SAR 1 week ago

Assistant Customer Care Manager (Feedback Management) at The Hong Kong Jockey Club. The role is part of the Digital Contact & Feedback Management Team within the Integrated Contact Centre in Retail and Telebet Services Department, responsible for leading a team of customer care representatives who handle customer feedback and enquiries via live chat or email, ensuring professional and timely resolution and sharing voice of customer insights with stakeholders.

• Lead a team of customer care representatives to handle customers’ feedback and complaints with risk of media or public attention, ensuring cases are resolved professionally and in a timely manner in both verbal and written communication.
• Share knowledge and skills on handling sensitive cases with the team; set priorities to ensure task completion and achievement of service level targets.
• Analyse customer feedback, identify customer needs, and share voice of customers with stakeholders to improve customer satisfaction.
• Provide support in supervising digital service operations, including live chat and email.
• Reinforce desirable work practices and explore new initiatives to enhance service quality and operational efficiency.
• Assist superior in planning and implementation of customer relationship initiatives or other projects as required.
• Maintain appropriate operational risk control and compliance in all activities.
• Ensure compliance with Responsible Gambling Policy (RGP) and all legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
• Undertake other duties as assigned by Line Manager.

• A Bachelor degree in Business or related disciplines.
• A minimum of 5 years’ experience at supervisory level in sizeable call/service centre environment. Candidates with less experience may be considered for a lower grade position.
• Good communication skills in both written and verbal Chinese and English.
• Proficient computer skills, including word processing, spreadsheets, PowerPoint presentation, etc.
• Customer service systems knowledge relating to chatbot or AI technology is a plus.
• Ability to work independently with a proactive attitude.
• Willingness and ability to work on rotating shifts, including weekends and public holidays.

The level of appointment will be commensurate with qualification and experience.

Please send your resume, complete with expected salary and job reference by clicking the Apply Now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Note: This posting contains information about the role and related expectations as advertised by The Hong Kong Jockey Club.

All other job postings and references listed below are internal listings and do not form part of the responsibilities for this position.

Islands District, Hong Kong SAR 1 week ago

二級病人服務助理 (門診/病房/急症門診) Patient Care Assistant II (In-Patient/ Out-Patient/ Emergency Medicine Centre)

職責:

• 處理一般門診/病房服務流程: 例如接待病人、量度維生指數、床邊護理、預約登記、整理病歷及基本收費服務
• 協助醫生和護士為病人執行日常檢查工作和診症
• 提供優質客戶服務

入職要求:

• 中五或以上程度
• 須具備相關工作經驗
• 須持有醫護支援人員訓練或相關課程證書
• 能操流利粵語,略懂英語、普通話及電腦操作
• 工作時間按各部門而定 , 通常每更工作時間約7小時
• 提供在職訓練及持續進修培訓
• 如工作表現優良及符合入讀資格,可保薦升讀本院之登記護士課程

員工可享有有薪年假、銀行假期、在職培訓、住院保險、門診津貼、渡假屋等福利。

求職者可在本院網站 ( (link removed) ) 下載職位申請表 (請寫上職位編號), 並連同證明文件經以下途徑遞交:

郵寄: 新界沙田大圍富健街十八號仁安醫院人力資源部收 或 電郵: Apply Now 或 傳真:

註一:所收集的資料只作招聘用途。

註二:若申請人於兩個月內仍未收到任何通知,則當自動落選;半年內已遞交同一職位申請之人士,無須再遞交申請表。

註三:因應「性罪行定罪紀錄查核」機制已實施,本院將會要求有關職位的準僱員進行性罪行定罪紀錄查核。

二級病人服務助理 (門診/病房/急症門診) Patient Care Assistant II (In-Patient/ Out-Patient/ Emergency Medicine Centre)

職責:

• 處理一般門診/病房服務流程: 例如接待病人、量度維生指數、床邊護理、預約登記、整理病歷及基本收費服務
• 協助醫生和護士為病人執行日常檢查工作和診症
• 提供優質客戶服務

入職要求:

• 中五或以上程度
• 須具備相關工作經驗
• 須持有醫護支援人員訓練或相關課程證書
• 能操流利粵語,略懂英語、普通話及電腦操作
• 工作時間按各部門而定 , 通常每更工作時間約7小時
• 提供在職訓練及持續進修培訓
• 如工作表現優良及符合入讀資格,可保薦升讀本院之登記護士課程

員工可享有有薪年假、銀行假期、在職培訓、住院保險、門診津貼、渡假屋等福利。

求職者可在本院網站 ( (link removed) ) 下載職位申請表 (請寫上職位編號), 並連同證明文件經以下途徑遞交:

郵寄: 新界沙田大圍富健街十八號仁安醫院人力資源部收 或 電郵: Apply Now 或 傳真:

註一:所收集的資料只作招聘用途。

註二:若申請人於兩個月內仍未收到任何通知,則當自動落選;半年內已遞交同一職位申請之人士,無須再遞交申請表。

註三:因應「性罪行定罪紀錄查核」機制已實施,本院將會要求有關職位的準僱員進行性罪行定罪紀錄查核。

Lam Tai Fai College is an EMI secondary school (DSS) that aspires to provide quality education through an innovative curriculum that integrates academic, sports and innovative design programmes.

We are looking for a Part-time Tutor to conduct tutorial classes for S5-6 students for the following subject:

Part-time Tutor for Health Management and Social Care (Ref: HEPT

Requirements:

• University graduate / undergraduate / retired teacher majoring in relevant subject(s)
• Obtained Grade B or above in HKCEE and/or HKALE or level 5 or above in HKDSE in the relevant subject(s)
• Experienced in teaching HKDSE preferred
• Hourly Rate: commensurate with experience and qualifications

Please download the application form from here and send it with your full CV to on or before 22 September 2025

(All information provided will only be used for recruitment related purpose.)