1 087 Permanent Associate jobs in Hong Kong
Customer Service Associate/Executive
Posted 10 days ago
Job Viewed
Job Description
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world."
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world."
We are 100% committed to helping you reach your full potential. Be the professional you want to be with SGS. Be 100% you.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 2-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle Bus Service
- Employee Assistance Program (EAP)
- Staff Activities
(Data received will be kept confidential and used for processing application only.) Seniority level
- Seniority level Executive
- Employment type Full-time
- Job function Customer Service
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
Referrals increase your chances of interviewing at SGS by 2x
Sign in to set job alerts for “Customer Service Executive” roles. Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome) Corporate Customer Service Executive (Part-Time) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Care Advisor (English Speaking) Senior Customer Service Officer - FMCG/ConsumerSha Tin District, Hong Kong SAR 2 weeks ago
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#J-18808-LjbffrCustomer Service Operations Associate
Posted 10 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
- Accelerated career growth opportunities for high achievers
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
- Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
- Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
- Support the management and onboarding of future 3PL partners to expand our logistics network
- Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
- Collaborate with carriers to troubleshoot and resolve shipping challenges
- Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
- Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
- Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
- Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities
Who You Are
- Professionally fluent in English
- Bonus: professionally fluent in spoken Cantonese
- You enjoy helping people
- Possess sound judgment and diplomacy when resolving customer issues
- Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
- Able to meticulously follow processes
- Strong attention to detail
- Strong written communication skills
- Tech literate and able to learn new software with ease
- A collaborative team player who works well with others
Powered by JazzHR
9S0rQiIJfN Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Internet Publishing
Referrals increase your chances of interviewing at Linjer by 2x
Get notified about new Customer Service Operations Specialist jobs in Hong Kong, Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Associate/Executive
Posted today
Job Viewed
Job Description
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world."
Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world."
We are 100% committed to helping you reach your full potential. Be the professional you want to be with SGS. Be 100% you.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 2-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle Bus Service
- Employee Assistance Program (EAP)
- Staff Activities
(Data received will be kept confidential and used for processing application only.) Seniority level
- Seniority level Executive
- Employment type Full-time
- Job function Customer Service
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
Referrals increase your chances of interviewing at SGS by 2x
Sign in to set job alerts for “Customer Service Executive” roles. Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome) Corporate Customer Service Executive (Part-Time) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Care Advisor (English Speaking) Senior Customer Service Officer - FMCG/ConsumerSha Tin District, Hong Kong SAR 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Operations Associate
Posted 3 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
- Accelerated career growth opportunities for high achievers
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
- Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
- Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
- Support the management and onboarding of future 3PL partners to expand our logistics network
- Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
- Collaborate with carriers to troubleshoot and resolve shipping challenges
- Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
- Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
- Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
- Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities
Who You Are
- Professionally fluent in English
- Bonus: professionally fluent in spoken Cantonese
- You enjoy helping people
- Possess sound judgment and diplomacy when resolving customer issues
- Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
- Able to meticulously follow processes
- Strong attention to detail
- Strong written communication skills
- Tech literate and able to learn new software with ease
- A collaborative team player who works well with others
Powered by JazzHR
9S0rQiIJfN Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Internet Publishing
Referrals increase your chances of interviewing at Linjer by 2x
Get notified about new Customer Service Operations Specialist jobs in Hong Kong, Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Associate/Customer Service Executive (Hardlines)
Posted 10 days ago
Job Viewed
Job Description
Company Description
We are
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
- Seniority level Executive
- Employment type Full-time
- Job function Business Development
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
Referrals increase your chances of interviewing at SGS by 2x
Sign in to set job alerts for “Customer Service Specialist” roles. Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Customer Care Advisor (English Speaking) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Services Officer(Complaints & Enquiries)Sha Tin District, Hong Kong SAR 2 weeks ago
Kwun Tong District, Hong Kong SAR 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Associate/Customer Service Executive (Hardlines)
Posted 3 days ago
Job Viewed
Job Description
Company Description
We are
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
- Seniority level Executive
- Employment type Full-time
- Job function Business Development
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
Referrals increase your chances of interviewing at SGS by 2x
Sign in to set job alerts for “Customer Service Specialist” roles. Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Customer Care Advisor (English Speaking) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Services Officer(Complaints & Enquiries)Sha Tin District, Hong Kong SAR 2 weeks ago
Kwun Tong District, Hong Kong SAR 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCommunity Associate (Customer Service, Events and Sales)
Posted 10 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
- Deliver exceptional customer service to all members and visitors
- Handle member's daily requests and all incoming enquiries
- Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
- Achieve occupancy goals through membership retention and closing new sales
- Conduct informative tours to potential members and partners
- Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
- Contribute content to maintain our presence online and onsite via social media posts and promotional materials
- Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning
- Personable with strong verbal and written communication
- Exceptionally organised with the ability to multitask
- Thrives under pressure and is solution-oriented
- Detail-oriented and able to work under pressure and adapt to a fast-paced environment
- A University Degree is an advantage
- 2+ years of work experience in an Accounting or Finance related field
- Proficient use of Microsoft Office and Google Suite
- Bookkeeping knowledge
- Previous experience in online accounting software such as Xero is an advantage
- A good team player
- Good business acumen
- Prior experience in coworking, real estate, or startup business would be an advantage
- Fluent in English
- Competative salary
- Health care, including dental
- Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
- Personalised development plans and growth opportunities within the organisation
- Team and community activities and annual company-wide events
- Exclusive discounts at partnered restaurants, bars and gyms
- Opportunities for local and international relocation
- Paid volunteer day a year
- Birthday leave
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at the Hive Hong Kong by 2x
Sign in to set job alerts for “Community Associate” roles.Kowloon City District, Hong Kong SAR 2 months ago
Kwun Tong District, Hong Kong SAR 3 months ago
Temporary Executive Assistant/ Assistant Officer - (25001IH)Kowloon City District, Hong Kong SAR 2 months ago
Kowloon City District, Hong Kong SAR 5 months ago
Assistant Officer (URAO) (Job ID: 10832)Kwun Tong District, Hong Kong SAR 3 days ago
Executive Assistant / Administrative Assistant (Temporary Appointment) (Ref. 250702009)Kwun Tong District, Hong Kong SAR 1 month ago
Assistant Academic Service Officer (REG) - (25001JA) Senior Officer, Agency Reporting (12 months' contract) Associate Professor (Research Track)/ Assistant Professor (Research Track)/ Senior Lecturer in Medical Laboratory Science School of Medical and Health Sciences (TWC/25/097/MHS/AssoP_AsstP_SL(MLS)) ADMIN CLERK (17K-18K X 14) – Japanese toys brand owner / trading (Kwun Tong/5 days)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest Permanent associate Jobs in Hong Kong !
Community Associate (Customer Service, Events and Sales)
Posted 3 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
- Deliver exceptional customer service to all members and visitors
- Handle member's daily requests and all incoming enquiries
- Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
- Achieve occupancy goals through membership retention and closing new sales
- Conduct informative tours to potential members and partners
- Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
- Contribute content to maintain our presence online and onsite via social media posts and promotional materials
- Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning
- Personable with strong verbal and written communication
- Exceptionally organised with the ability to multitask
- Thrives under pressure and is solution-oriented
- Detail-oriented and able to work under pressure and adapt to a fast-paced environment
- A University Degree is an advantage
- 2+ years of work experience in an Accounting or Finance related field
- Proficient use of Microsoft Office and Google Suite
- Bookkeeping knowledge
- Previous experience in online accounting software such as Xero is an advantage
- A good team player
- Good business acumen
- Prior experience in coworking, real estate, or startup business would be an advantage
- Fluent in English
- Competative salary
- Health care, including dental
- Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
- Personalised development plans and growth opportunities within the organisation
- Team and community activities and annual company-wide events
- Exclusive discounts at partnered restaurants, bars and gyms
- Opportunities for local and international relocation
- Paid volunteer day a year
- Birthday leave
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at the Hive Hong Kong by 2x
Sign in to set job alerts for “Community Associate” roles.Kowloon City District, Hong Kong SAR 2 months ago
Kwun Tong District, Hong Kong SAR 3 months ago
Temporary Executive Assistant/ Assistant Officer - (25001IH)Kowloon City District, Hong Kong SAR 2 months ago
Kowloon City District, Hong Kong SAR 5 months ago
Assistant Officer (URAO) (Job ID: 10832)Kwun Tong District, Hong Kong SAR 3 days ago
Executive Assistant / Administrative Assistant (Temporary Appointment) (Ref. 250702009)Kwun Tong District, Hong Kong SAR 1 month ago
Assistant Academic Service Officer (REG) - (25001JA) Senior Officer, Agency Reporting (12 months' contract) Associate Professor (Research Track)/ Assistant Professor (Research Track)/ Senior Lecturer in Medical Laboratory Science School of Medical and Health Sciences (TWC/25/097/MHS/AssoP_AsstP_SL(MLS)) ADMIN CLERK (17K-18K X 14) – Japanese toys brand owner / trading (Kwun Tong/5 days)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Executive
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Brink’s Inc
5 days ago Be among the first 25 applicants
Join to apply for the Customer Service Executive role at Brink’s Inc
- Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
- Manage customer inquiries and service requests via phone calls and email conversations
- Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
- Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
- Prepare import and export documents and handling customs declarations
- Fulfill any additional tasks assigned by the team head or manager
- Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
- Manage customer inquiries and service requests via phone calls and email conversations
- Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
- Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
- Prepare import and export documents and handling customs declarations
- Fulfill any additional tasks assigned by the team head or manager
- Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
- Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
- Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
- Proficient in using Microsoft Word, Excel and Outlook
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Truck Transportation
Referrals increase your chances of interviewing at Brink’s Inc by 2x
Get notified about new Customer Service Executive jobs in Hung Hom, Hong Kong SAR .
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#J-18808-LjbffrCustomer Service Manager
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .
6 days ago Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.
Key Responsibilities- Manage a team of up to 20 staff members.
- Handle customer inquiries related to account opening, market information, and complaints professionally.
- Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
- Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
- Ensure proper documentation and storage of client documents.
- Manage communication with internal and external parties.
- Lead process improvements and customer service projects.
- Gather customer feedback and recommend improvements.
- Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
- Fluent in English, Mandarin (mandatory), and Cantonese.
- Proficient in Microsoft Word, Excel, and Chinese Word Processing.
- Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
- Attention to detail, mature, patient, responsible.
- Knowledge of AI is preferred.
- Immediate availability is an advantage.
- 5-day work week
- Medical scheme
- Bank holidays
- Life insurance
- Performance bonus
- Seniority level: Mid-Senior level
- Employment type: Other
- Job function: Sales and Human Resources
This job is still active and accepting applications.
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