2 Policy Analyst jobs in Hong Kong
Senior Business Analyst, Customer & Policy Services, Projects & Operation Excellence
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Senior Business Analyst, Customer & Policy Services, Projects & Operation Excellence role at Prudential Hong Kong .
Prudential’s purpose is to be partners for every life and protectors for every future. Our culture celebrates diversity and promotes inclusion for our people, customers, and partners. We provide a platform for our employees to excel and support their career growth. We are committed to making Prudential a place where you can Connect, Grow, and Succeed.
This role focuses on enabling and maintaining digital platforms for policy servicing, including but not limited to:
- Digitization projects to enhance the end-to-end digital journey
- Using data analytics to improve platform usage and optimize straight-through processing
- Supporting production issues and handling user inquiries related to digital platforms
- Completing assigned tasks to support project implementation and delivery according to standards and timelines
- Conduct business impact assessments, assist solutions managers and business users in defining system testing scenarios, preparing test cases, and expected results
- Gather and analyze business requirements, evaluate information, and help define application workflows and system enhancements to meet business needs while focusing on customer experience; perform cost-benefit analysis for proposed changes
- Execute user acceptance testing, document results, and communicate findings for rectification or verification
- Ensure project documentation is clear, detailed, and sufficient for system implementation
- Manage change requests from end users and IT in accordance with project methodology
- Bachelor’s degree in any discipline
- At least 2 years of relevant experience in Business Analysis, preferably in insurance or financial industries
- Proficiency in English and Cantonese; Mandarin is a plus
- Knowledge of life insurance products and operations is advantageous
- Familiarity with project management tools and skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Experience with data analysis tools is a plus
- UI/UX and quality assurance experience is beneficial
- Strong negotiation, communication, and interpersonal skills
- Excellent analytical, problem-solving, and presentation skills with a proactive attitude
- Ability to understand customer needs and communicate technical information clearly
- Ownership mindset, proactive, capable of working independently and as part of a team
Prudential is an equal opportunity employer. We provide equal benefits regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, part-time or fixed-term employment, or any other protected status. We support reasonable adjustments for individuals with specific needs.
Additional Information- Seniority level: Associate
- Employment type: Full-time
- Job function: Research, Analyst, and Information Technology
Referrals increase your chances of interviewing at Prudential Hong Kong by 2x.
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#J-18808-LjbffrSenior Business Analyst, Customer & Policy Services, Projects & Operation Excellence
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Senior Business Analyst, Customer & Policy Services, Projects & Operation Excellence role at Prudential Hong Kong .
Prudential’s purpose is to be partners for every life and protectors for every future. Our culture celebrates diversity and promotes inclusion for our people, customers, and partners. We provide a platform for our employees to excel and support their career growth. We are committed to making Prudential a place where you can Connect, Grow, and Succeed.
This role focuses on enabling and maintaining digital platforms for policy servicing, including but not limited to:
- Digitization projects to enhance the end-to-end digital journey
- Using data analytics to improve platform usage and optimize straight-through processing
- Supporting production issues and handling user inquiries related to digital platforms
- Completing assigned tasks to support project implementation and delivery according to standards and timelines
- Conduct business impact assessments, assist solutions managers and business users in defining system testing scenarios, preparing test cases, and expected results
- Gather and analyze business requirements, evaluate information, and help define application workflows and system enhancements to meet business needs while focusing on customer experience; perform cost-benefit analysis for proposed changes
- Execute user acceptance testing, document results, and communicate findings for rectification or verification
- Ensure project documentation is clear, detailed, and sufficient for system implementation
- Manage change requests from end users and IT in accordance with project methodology
- Bachelor’s degree in any discipline
- At least 2 years of relevant experience in Business Analysis, preferably in insurance or financial industries
- Proficiency in English and Cantonese; Mandarin is a plus
- Knowledge of life insurance products and operations is advantageous
- Familiarity with project management tools and skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Experience with data analysis tools is a plus
- UI/UX and quality assurance experience is beneficial
- Strong negotiation, communication, and interpersonal skills
- Excellent analytical, problem-solving, and presentation skills with a proactive attitude
- Ability to understand customer needs and communicate technical information clearly
- Ownership mindset, proactive, capable of working independently and as part of a team
Prudential is an equal opportunity employer. We provide equal benefits regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, part-time or fixed-term employment, or any other protected status. We support reasonable adjustments for individuals with specific needs.
Additional Information- Seniority level: Associate
- Employment type: Full-time
- Job function: Research, Analyst, and Information Technology
Referrals increase your chances of interviewing at Prudential Hong Kong by 2x.
Get notified about new Senior Business Analyst jobs in Hong Kong, Hong Kong SAR .
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