8 Policy Officer jobs in Hong Kong

3 days ago Be among the first 25 applicants

The Policy Administration Officer will play a key role in supporting insurance customers by managing policy servicing tasks and acting as a key communication bridge between the company and clients. This role requires strong interpersonal skills, attention to detail, and a proactive mindset to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding policy administration matters (e.g., endorsements, renewals, cancellations, and document requests).
• Proactively reach out to customers to clarify missing information, verify policy details, or guide them through administrative processes.
• Accurately process policy changes in the system in line with company guidelines and regulatory requirements.
• Collaborate with underwriting, claims, and finance teams to ensure seamless service delivery to clients.
• Monitor service requests and follow up with clients to ensure timely resolution and high customer satisfaction.
• Handle client queries via email, phone, or in-person in a professional, empathetic, and efficient manner.

Required Qualifications:

• Diploma or Bachelor's degree in Business, Insurance, or related field.
• 1–3 years of experience in policy administration, customer service, or insurance operations.
• Strong communication skills (verbal and written) in Cantonese and English; knowledge of Mandarin is a strong plus.
• Customer-oriented mindset with the ability to handle inquiries and resolve issues patiently and professionally.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in Microsoft Office and experience with insurance administration systems (e.g., policy management platforms).
• Ability to work both independently and as part of a collaborative team.

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Insurance

Referrals increase your chances of interviewing at Allianz Partners Hong Kong by 2x

Get notified about new Administrative Officer jobs in Hong Kong SAR .

Hong Kong SAR HK$15,000.00-HK$5,000.00 1 week ago

Hong Kong SAR HK 18,500.00-HK 19,500.00 3 weeks ago

Central & Western District, Hong Kong SAR 9 months ago

Central & Western District, Hong Kong SAR 9 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Officer - Policy Servicing (General Insurance) role at Bank of China Group Insurance Company Limited .

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services with comprehensive coverage to customers for over a decade. We aim to achieve service excellence, product diversification, accountability, and customer satisfaction. As our business grows, we are seeking qualified candidates to join our dynamic team.

• Provide policy administration support, including policy issuance, endorsement, and renewal
• Liaise with internal departments and external parties to resolve policy-related issues
• Maintain accurate and up-to-date records of all policy-related activities
• Assist in developing and improving policy servicing processes and procedures
• Contribute to departmental and company-wide goals

• 2-3 years of experience in general insurance policy servicing or a similar customer-facing role
• Strong knowledge of general insurance products and policy administration
• Excellent communication and interpersonal skills for handling customer inquiries
• Ability to work independently and in a team to meet deadlines
• Proficient in Microsoft Office applications
• A customer-centric mindset and commitment to high-quality service

We offer a competitive remuneration package. Interested parties are encouraged to send their resume with current & expected salary and availability by clicking 'Apply Now'.

(Data collected will be used solely for recruitment purposes.)

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Finance
• Industries: Insurance

Referrals can increase your chances of interviewing at Bank of China Group Insurance Company Limited by 2x.

Get notified about new Policy Officer jobs in Hong Kong SAR .

Join to apply for the Senior Officer - Policy Servicing (General Insurance) role at Bank of China Group Insurance Company Limited .

Bank of China Group Insurance Company Limited has been providing general insurance products and professional services with comprehensive coverage to customers for over a decade. We aim to achieve service excellence, product diversification, accountability, and customer satisfaction. As our business grows, we are seeking qualified candidates to join our dynamic team.

• Provide policy administration support, including policy issuance, endorsement, and renewal
• Liaise with internal departments and external parties to resolve policy-related issues
• Maintain accurate and up-to-date records of all policy-related activities
• Assist in developing and improving policy servicing processes and procedures
• Contribute to departmental and company-wide goals

• 2-3 years of experience in general insurance policy servicing or a similar customer-facing role
• Strong knowledge of general insurance products and policy administration
• Excellent communication and interpersonal skills for handling customer inquiries
• Ability to work independently and in a team to meet deadlines
• Proficient in Microsoft Office applications
• A customer-centric mindset and commitment to high-quality service

We offer a competitive remuneration package. Interested parties are encouraged to send their resume with current & expected salary and availability by clicking 'Apply Now'.

(Data collected will be used solely for recruitment purposes.)

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Finance
• Industries: Insurance

Referrals can increase your chances of interviewing at Bank of China Group Insurance Company Limited by 2x.

Get notified about new Policy Officer jobs in Hong Kong SAR .

Join us to apply for the Officer, Credit Policy & Analytics Department role at Chong Hing Bank Limited .

Founded in 1948, Chong Hing Bank is a well-established commercial bank in Hong Kong with over 40 branches and sub-branches. The Bank joined Yuexiu Group, a major state-owned enterprise in Guangzhou, in 2014. We are expanding our operations in Hong Kong, Macau, and Mainland China and are seeking high-caliber candidates to develop successful careers with us.

• Perform credit analytical and modelling tasks
• Support the generation of MIS and regulatory reports
• Assist in the development and enhancement of credit-related systems and Datamarts
• Maintain data quality for reporting and analysis
• Contribute to ad hoc projects as assigned

• Bachelor's Degree in Business Analysis, Risk Management, Quantitative Finance, Statistics, or related fields
• 1-2 years of experience in banking, preferably in credit risk analysis
• Knowledge of SAS, Excel VBA, SQL, and Python is advantageous
• Strong communication and analytical skills
• Fresh graduates are also welcome to apply

We offer competitive remuneration and promising career opportunities. Interested candidates should send their full resume, current and expected salary, and availability to The HR Division, G.P.O. Box 2535, HK or click "Apply Now." Please quote the reference number in your application. All personal data will be kept confidential and used solely for recruitment purposes. Unsuccessful applicants' data will be destroyed after 24 months.

• Seniority level: Entry level
• Employment type: Other
• Job function: Finance
• Industry: Banking

Referrals can double your chances of interview success. Get notified about new Policy Officer roles in Hong Kong SAR.

Join us to apply for the Officer, Credit Policy & Analytics Department role at Chong Hing Bank Limited .

Founded in 1948, Chong Hing Bank is a well-established commercial bank in Hong Kong with over 40 branches and sub-branches. The Bank joined Yuexiu Group, a major state-owned enterprise in Guangzhou, in 2014. We are expanding our operations in Hong Kong, Macau, and Mainland China and are seeking high-caliber candidates to develop successful careers with us.

• Perform credit analytical and modelling tasks
• Support the generation of MIS and regulatory reports
• Assist in the development and enhancement of credit-related systems and Datamarts
• Maintain data quality for reporting and analysis
• Contribute to ad hoc projects as assigned

• Bachelor's Degree in Business Analysis, Risk Management, Quantitative Finance, Statistics, or related fields
• 1-2 years of experience in banking, preferably in credit risk analysis
• Knowledge of SAS, Excel VBA, SQL, and Python is advantageous
• Strong communication and analytical skills
• Fresh graduates are also welcome to apply

We offer competitive remuneration and promising career opportunities. Interested candidates should send their full resume, current and expected salary, and availability to The HR Division, G.P.O. Box 2535, HK or click "Apply Now." Please quote the reference number in your application. All personal data will be kept confidential and used solely for recruitment purposes. Unsuccessful applicants' data will be destroyed after 24 months.

• Seniority level: Entry level
• Employment type: Other
• Job function: Finance
• Industry: Banking

Referrals can double your chances of interview success. Get notified about new Policy Officer roles in Hong Kong SAR.

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

1 day ago Be among the first 25 applicants

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.

GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

Fast-Learning

GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.

Team work

We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.

People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.

We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!

About The Role

We are looking for a highly motivated and experienced Officer/Senior Officer to join our CSPA team. In this role, you will primarily focus on policy administration tasks. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.

Key Responsibilities

Customer Services:

• Provide after-sales services for corporate and individual clients.
• Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.
  
  

• Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
• Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
• Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
• Process billing within the month of the policy effective date, ensuring a high level of accuracy.
• Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
• Work closely with internal teams to manage General Insurance retention before policy expiry.
• Handle any ad hoc assignments as needed
  
  

• Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
• Holder of Insurance license (IIQE papers I, II & III) are highly preferable
• Strong understanding of employee benefits and general insurance principles and practices.
• Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
• Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
• Attention to detail and strong organizational skills
• Immediate availability is highly preferred
• Candidates with more experiences will be considered to Senior Officer position
  
  

• 5-days work
• Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
• Flexible working policy
• Diversified exposures over institutional, corporate, and individual clients
• Attractive monthly basic salary and incentive payments
• Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
• Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
• Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
• Pension Benefits on top of MPF mandatory contribution
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 5 days ago

Hong Kong SAR HK$18,000.00-HK$8,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Central, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

1 day ago Be among the first 25 applicants

Join to apply for the Customer Services & Policy Administration (Senior Officer) (Employee Benefit) role at GUM | Your MPF & EB Expert | Hong Kong

Pioneers
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.

WE GIVE U MORE.
GUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.
Fast-Learning
GUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.
Team work
We truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.
People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.
We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!
About The Role
We are looking for a highly motivated and experienced Officer/Senior Officer to join our CSPA team. In this role, you will primarily focus on policy administration tasks. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.
Key Responsibilities
Customer Services:

• Provide after-sales services for corporate and individual clients.
• Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.
  

• Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
• Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
• Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
• Process billing within the month of the policy effective date, ensuring a high level of accuracy.
• Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
• Work closely with internal teams to manage General Insurance retention before policy expiry.
• Handle any ad hoc assignments as needed
  

• Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
• Holder of Insurance license (IIQE papers I, II & III) are highly preferable
• Strong understanding of employee benefits and general insurance principles and practices.
• Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
• Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
• Attention to detail and strong organizational skills
• Immediate availability is highly preferred
• Candidates with more experiences will be considered to Senior Officer position
  

• 5-days work
• Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
• Flexible working policy
• Diversified exposures over institutional, corporate, and individual clients
• Attractive monthly basic salary and incentive payments
• Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
• Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
• Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
• Pension Benefits on top of MPF mandatory contribution
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at GUM | Your MPF & EB Expert | Hong Kong by 2x

Get notified about new Customer Service Specialist jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 5 days ago

Hong Kong SAR HK$18,000.00-HK$8,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Central, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.