13 Program Support jobs in Hong Kong

My client, a leading financial institution with global offices, is seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will support and maintain the performance of key applications used in hedge fund operations. Your responsibilities include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services for traders and analysts.

Responsibilities:

• Provide first and second line technical support, responding to user queries promptly.
• Monitor application performance, identify potential issues, and implement solutions to optimize systems.
• Work with traders, analysts, and IT teams to understand requirements and provide tailored support.
• Perform software installations, upgrades, and patches following change management procedures.
• Document support activities, resolutions, and configurations for knowledge sharing.
• Develop and improve support processes, procedures, and best practices.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in application support within financial services, preferably hedge funds or investment banks.
• Knowledge of financial applications, trading systems, and market data platforms.
• Strong troubleshooting skills, log analysis, and root cause diagnosis.
• Python knowledge is a plus.
• Excellent communication and collaboration skills.
• Ability to work under pressure and prioritize tasks effectively.

What we offer:

• Market-leading compensation
• Comprehensive medical benefits
• Stable environment with growth opportunities

• Mid-Senior level

• Full-time

• Information Technology

This job posting is active and available for applications.

My client, a leading financial institution with global offices, is seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will support and maintain the performance of key applications used in hedge fund operations. Your responsibilities include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services for traders and analysts.

Responsibilities:

• Provide first and second line technical support, responding to user queries promptly.
• Monitor application performance, identify potential issues, and implement solutions to optimize systems.
• Work with traders, analysts, and IT teams to understand requirements and provide tailored support.
• Perform software installations, upgrades, and patches following change management procedures.
• Document support activities, resolutions, and configurations for knowledge sharing.
• Develop and improve support processes, procedures, and best practices.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in application support within financial services, preferably hedge funds or investment banks.
• Knowledge of financial applications, trading systems, and market data platforms.
• Strong troubleshooting skills, log analysis, and root cause diagnosis.
• Python knowledge is a plus.
• Excellent communication and collaboration skills.
• Ability to work under pressure and prioritize tasks effectively.

What we offer:

• Market-leading compensation
• Comprehensive medical benefits
• Stable environment with growth opportunities

• Mid-Senior level

• Full-time

• Information Technology

This job posting is active and available for applications.

Join to apply for the Senior Project Support Specialist role at CLP

1 week ago Be among the first 25 applicants

Join to apply for the Senior Project Support Specialist role at CLP

Senior Project Support Specialist

The Project Support Specialist will primarily report to the Assistant Manager of Training and Quality Assurance, supporting training development, delivery, and knowledge management. The role also requires close collaboration with the Process Improvement Team, contributing to workflow analysis, SOP development, and service enhancement initiatives.

Job Duties

Project Implementation & Support:

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  
  

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  
  

• Develop comprehensive training materials and resources to support knowledge transfer during new project rollouts.
• Conduct workshops and training sessions to equip staff with essential skills and procedural knowledge.
• Support change management initiatives by facilitating training activities during system transitions.
  
  

• Support process mapping activities during the transition from legacy systems to new platforms.
• Participate in Functional Design (FD) reviews to ensure alignment with business requirements.
• Collaborate with cross-functional teams to ensure smooth integration of new systems and processes.
  
  

• Evaluate existing workflows to identify inefficiencies and recommend process enhancements.
• Assist in developing new Standard Operating Procedures (SOPs) and guidelines aligned with updated processes.
  
  

• Drive a customer-centric culture within the organization to enhance satisfaction and loyalty while developing and managing timelines, budgets, and logistics for various marketing events.
• Collaborate with cross-functional teams to identify opportunities for service improvements, design call scripts, and agent training materials to upskill agents on best practices for customer service and call handling.
• Other ad hoc duties as assigned.
  
  

• A recognized degree in business or related discipline(s) with at least 5 years’ customer services experience; or associated degree / high diploma with at least 8 years’ customer service or call center experience.
• Experience in event planning or marketing is highly desirable, preferably in a corporate environment
• Good stress management, strong passion to uplift service standard
• Good leadership, interpersonal and presentation skills, and able to work independently
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Practical knowledge of operations and activities of call center, including extensive knowledge and experience in SAP, Customer Care and Marketing System (CCMS) and Oracle, ERP system
• High commitment, energy level and drive to achieve or even excel targets. Strong potential and willingness to take up jobs with different nature or expanded scope
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Utilities

Referrals increase your chances of interviewing at CLP by 2x

Get notified about new Senior Support Specialist jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Project Support Specialist role at CLP

1 week ago Be among the first 25 applicants

Join to apply for the Senior Project Support Specialist role at CLP

Senior Project Support Specialist

The Project Support Specialist will primarily report to the Assistant Manager of Training and Quality Assurance, supporting training development, delivery, and knowledge management. The role also requires close collaboration with the Process Improvement Team, contributing to workflow analysis, SOP development, and service enhancement initiatives.

Job Duties
Project Implementation & Support:

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  

• Develop comprehensive training materials and resources to support knowledge transfer during new project rollouts.
• Conduct workshops and training sessions to equip staff with essential skills and procedural knowledge.
• Support change management initiatives by facilitating training activities during system transitions.
  

• Support process mapping activities during the transition from legacy systems to new platforms.
• Participate in Functional Design (FD) reviews to ensure alignment with business requirements.
• Collaborate with cross-functional teams to ensure smooth integration of new systems and processes.
  

• Evaluate existing workflows to identify inefficiencies and recommend process enhancements.
• Assist in developing new Standard Operating Procedures (SOPs) and guidelines aligned with updated processes.
  

• Drive a customer-centric culture within the organization to enhance satisfaction and loyalty while developing and managing timelines, budgets, and logistics for various marketing events.
• Collaborate with cross-functional teams to identify opportunities for service improvements, design call scripts, and agent training materials to upskill agents on best practices for customer service and call handling.
• Other ad hoc duties as assigned.
  

• A recognized degree in business or related discipline(s) with at least 5 years’ customer services experience; or associated degree / high diploma with at least 8 years’ customer service or call center experience.
• Experience in event planning or marketing is highly desirable, preferably in a corporate environment
• Good stress management, strong passion to uplift service standard
• Good leadership, interpersonal and presentation skills, and able to work independently
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Practical knowledge of operations and activities of call center, including extensive knowledge and experience in SAP, Customer Care and Marketing System (CCMS) and Oracle, ERP system
• High commitment, energy level and drive to achieve or even excel targets. Strong potential and willingness to take up jobs with different nature or expanded scope
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Utilities

Referrals increase your chances of interviewing at CLP by 2x

Get notified about new Senior Support Specialist jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Project Executive (Administrative Support), Service Promotion role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, is seeking a dynamic, high-caliber, and experienced professional to join our Service Promotion Department.

Ref. No.: 3/03PJET1/SP/HKTDC

• Provide secretarial and administrative support to the Associate Director and Section Heads
• Compile statistical reports and presentation materials
• Coordinate the timely submission of management reports and handle departmental duties
• Coordinate team meetings and gatherings
• Consolidate departmental budgets and manage cost allocations for projects
• Handle team administrative duties
• Organize and maintain files of correspondence and records
• Assist project teams in project execution, including onsite support when necessary
• Perform other duties as assigned

• Minimum 5 years of relevant experience as an administrative assistant
• Ability to work independently, prioritize, and handle multiple tasks
• Proactive, self-initiated, and attentive to details
• Mature, creative, and team-oriented
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications such as PowerPoint, Word, Excel, etc.

Salary will be commensurate with qualifications and experience. A competitive package, including annual leave, medical, and dental benefits, will be offered.

Interested candidates should complete the application form on our website. If you do not hear from us within eight weeks after the closing date, your application may be considered unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: International Trade and Development

Join to apply for the Senior Project Executive (Administrative Support), Service Promotion role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, is seeking a dynamic, high-caliber, and experienced professional to join our Service Promotion Department.

Ref. No.: 3/03PJET1/SP/HKTDC

• Provide secretarial and administrative support to the Associate Director and Section Heads
• Compile statistical reports and presentation materials
• Coordinate the timely submission of management reports and handle departmental duties
• Coordinate team meetings and gatherings
• Consolidate departmental budgets and manage cost allocations for projects
• Handle team administrative duties
• Organize and maintain files of correspondence and records
• Assist project teams in project execution, including onsite support when necessary
• Perform other duties as assigned

• Minimum 5 years of relevant experience as an administrative assistant
• Ability to work independently, prioritize, and handle multiple tasks
• Proactive, self-initiated, and attentive to details
• Mature, creative, and team-oriented
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications such as PowerPoint, Word, Excel, etc.

Salary will be commensurate with qualifications and experience. A competitive package, including annual leave, medical, and dental benefits, will be offered.

Interested candidates should complete the application form on our website. If you do not hear from us within eight weeks after the closing date, your application may be considered unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: International Trade and Development

1 day ago Be among the first 25 applicants

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

• Seniority level Associate

• Employment type Full-time

• Job function Project Management and Customer Service
• Industries Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

• Seniority level Associate

• Employment type Full-time

• Job function Project Management and Customer Service
• Industries Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Manager / Officer (Administrative Support to the Dean) (Job ID: 10880) role at The Hong Kong University of Science and Technology

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Manager / Officer (Administrative Support to the Dean) (Job ID: 10880) role at The Hong Kong University of Science and Technology

Get AI-powered advice on this job and more exclusive features.

Job Title: Assistant Manager / Officer (Administrative Support to the Dean)

Job ID: 10880

The HKUST Fok Ying Tung Graduate School (FYTGS) is the university-wide office responsible for overseeing postgraduate (PG) education. We partner with academic units and other stakeholders to ensure the consistency and quality of the PG student experience across all PG programs. This includes coordinating PG student recruitment, admission, support and graduation; providing comprehensive oversight of PG program requirements, finances, delivery and quality; and supporting all other areas related to PG affairs.

Position Overview:

The appointee will provide administrative and logistical support to the Dean of FYTGS. Responsibilities include:

• Administrative support to the Dean: managing the Dean’s schedule, coordinating appointments and meetings, handling travel arrangements and expense reimbursement
• Document preparation: managing project and grant matters, document preparation and filing, drafting presentation materials, compiling information,
• Relationship management: ensuring smooth communication and information flow between the Dean and internal/external parties, handling incoming and outgoing correspondence and enquiries
• Office maintenance: assisting in maintaining office accounts and human resources-related matters, supporting the general operation and office administration of FYTGS
• Meeting coordination: providing planning and logistics support for meetings and events, and other ad hoc projects.
• Undertaking other duties as prescribed.

Qualifications:

Applicants for the position of Assistant Manager should have a bachelor’s degree with at least 5 years of relevant administrative experience with experience in secretarial/ administrative work in local tertiary education institution(s). The appointee should also possess good communication skills (in written and verbal English, Cantonese and Putonghua), strong IT and numerical skills with meticulous sense and sound judgement. The candidate also is expected to be a good team player, well-organized with a strong sense of responsibility, and able to work independently in a dynamic working environment. Candidates with less experience may be considered for appointment as Officer.

Additional Information:

Shortlisted candidates will be invited for an interview and a written test. (Duration: 2 years, renewable)

Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.

Application Procedure

In support of a green work environment, we accept applications submitted online only. To apply, please complete an online application form through the HKUST Careers website ( and return it online to the Human Resources Office on or before Wednesday, 20 August 2025 . Applicants will receive an acknowledgement by email upon successful submission. We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the result of the application.

(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)

HKUST is an equal opportunities employer and is committed to our

core values of inclusiveness, diversity, and respect.

• Seniority level Associate

• Employment type Full-time

• Job function Administrative and Information Technology
• Industries Higher Education

Referrals increase your chances of interviewing at The Hong Kong University of Science and Technology by 2x

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kowloon City District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 6 days ago

Kwun Tong District, Hong Kong SAR 5 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.