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Technical Support

Location: Hong Kong (Onsite)

Department: Marketing & Commercial

Type: Full-Time

Report to: CMO

We are seeking Technical Support to deliver technical expertise for our immersive streaming technology. The ideal candidate will develop deep product expertise and provide technical support throughout the entire customer lifecycle. This role requires exceptional communication skills, technical aptitude, and a passion for translating technology into clear value propositions and solutions that enable customer success in the metaverse space.

Key Responsibilities:

Product Expertise, Technical Support & Market Intelligence

• Provide technical expertise during the entire customer journey, including product demos, and technical support
• Develop comprehensive knowledge of our immersive streaming technology, becoming the go-to expert for product capabilities, technical specifications, and competitive differentiation
• Collaborate with R&D to understand product roadmaps and communicate market requirements back to the development team
• Translate technical product capabilities into clear benefits and value propositions for market needs
• Create product content, including technical documentation, product guides and solution architectures.
• Create and deliver product training for internal teams to ensure consistent messaging and technical understanding

Job Requirements:

Education & Professional Experience

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• Minimum 3 years of experience in the IT / Technology industry
• Experience in SaaS / PaaS, Cloud, developer tools or immersive tech is highly valued

Technical & Industry Knowledge

• Hands-on knowledge of product implementation cycles and technical onboarding processes
• Proficiency in computer operating systems, including Linux installation/basic configuration and Windows environment management
• Experience with MySQL and other relational database products
• Experienced in the installation and configuration of Redis, well-versed in its basic concepts and operational commands, and capable of making reasonable configurations and optimizations based on requirements.
• Practical knowledge of Nginx configuration and administration
• Solid understanding of networking concepts and ability to diagnose common network issues
• Development experience in Java, C++, Android, iOS, or Vue is preferred
• Experience with virtualization, disaster recovery, or storage solutions is preferred

Skills & Attributes

• Technical aptitude with excellent communication skills to bridge technical and business requirements
• Exceptional communication skills with the ability to translate technical information into compelling narratives
• Collaborative mindset with the ability to work effectively across multiple departments
• Business fluency in English; additional languages are a plus

Application:

Interested candidates can apply with your resume, including current and expected salary package.

Data Privacy Notice

All data received will be used for recruitment purposes only.

Job Responsibilities:

• Prepare specification and drawing submission
• Conduct on-site instruction of wiring and installation
• Perform on-site maintenance, Testing & Commissioning works of CCTV system
• Conduct operation and maintenance training to end users
• Assist project management work by liaising with contractors and consultants

Job Requirements:

• Working experience in CCTV system will be an advantage
• Proficient in Autodesk AutoCAD and Microsoft Office
• Good command in spoken and written in Cantonese and English
• Self-motivated, problem solving, responsible, independent, strong interpersonal skills and team player
• Candidates with less qualification can be considered as Assistant Field Service Engineer

Location

Hong Kong

Business Area

Sales and Client Service

Ref #

Description & Requirements
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients' connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll Trust You To

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You'll Need To Have

• Minimum 1 year of working experience in technical support for internal or external clients
• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Business proficiency in English and Cantonese or Mandarin to support clients in these markets
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)
• Demonstrated continuous career growth within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd Love To See

• CompTIA A+, NET+ or CCNA certification
• Experience with telecommunications lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology e.g. AWS, Azure
• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
• Ability to communicate effectively and negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Job Responsibility

• Provide helpdesk support and troubleshoot technical issues within the Windows environment
• Provide technical support on projects, including installation, change and maintenance to ensure the efficient implementation of services
• Perform software and hardware upgrades and deployments
• Maintain deliverable quality standards, proactively identify and resolve problems for optimal end-user satisfaction
• Basic network equipment and administration of Microsoft Windows server is required
• Maintain IT hardware asset and software inventory
• Identify and suggest possible improvements to the procedure

Job Requirement

• Higher Diploma or above in Information Technology / Computer Science or equivalent
• At least 5 years relevant experience in helpdesk support
• MTA is preferred, MCSA/MCSE will be an added advantage
• Familiar with Microsoft applications, MS Windows, MS Exchange and Network operations
• Experience on IT project coordination is highly preferable
• Knowledge in M365 and iOS/Android device will be added advantage
• Good communication skill
• High integrity, self-motivated and customer-focused attitude

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Job Responsibilities

• Responsible to IT helpdesk.  Provide technical support service to the staff in Hong Kong, including staff PC, notebook and relevant technical equipment related to business operations. Response to and handle user request on technical support.
• Manage equipment assets, manage inventory, maintain PC and technical equipment. Perform technical equipment installation, configuration, changes and withdrawal for staff movement and changes to maintain individual company technical assets and equipment protection.
• Coordinate with IT vendors and users on IT services. Handle payment bills and execute reimbursement processes.
• Support individual company conference equipment, email system, VPN, anti-virus software, staff system accounts, etc.
• Formulate and execute technology refresh plan of staff equipment to ensure the required work efficiency and security level are maintained.
• Comply with Security policy, Audit requirements, Regulatory requirements, and relevant Company policies and procedures when carrying out all duties.
• Identify and mitigate risk detected in area of work.  Report promptly on incidents.

Job Requirements

• Bachelor's degree, associate degree or higher diploma in Information Technology, Computer Science or relevant disciplines.
• 2+  years experience in IT helpdesk or technical support.
• Strong in PC, notebook and technical equipment support.
• Knowledge and experience on Windows, familiar to additional OS, like Linux, MacOS, is preferable.
• Candidate with more experience will be considered for senior positions.
• Good team player, good communication skills with internal users and solution vendor.
• Good command of Cantonese, English and Mandarin.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Please send your full resume both in English and Chinese stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months of submission.

Only short listed candidates will be contacted.

(Ref Number: jobs-1014_IL)

Our client, one of the leading stored energy solutions companies, is now looking for a high-caliber for the following position:

Technical Support Engineer (Energy Solutions)

Responsibilities:

Provide pre-sales & post-sales support to the business team.

Prepare product presentations & training for business partners & end-users.

Handle product & technical enquiries from customers and provide on-site inspection services.

Requirements:

Bachelor's degree (Electrical Engineering preferred) or above.

At least 2 years of working experience in energy solutions, battery, or power supply-related industries.

Good command of English and Mandarin.

Please send in your full resume with the last drawn, expected salary, and availability to Bond West Application Email Address "Click Here" or via the "APPLY" button.

For more job opportunities, please visit our website:

(Data collected is only for recruitment purposes)

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time,Permanent

Job Responsibilities

• Handle communication with customer for assigned projects and other enquiries
• Coordinate, monitor and control project activities
• Proactive project status monitoring and management
• Closely work with various internal teams and external parties to deliver outcomes to customers
• Maintain good relationship with customers
• Other duties as assigned by supervisor

Job Requirements

• Bachelor's degree or equivalent from a recognized institution.
• Strong command of English, Putonghua and Cantonese to ensure effective communication in a multilingual environment.
• Good inter-personal skills to liaise with various parties
• Fast learner and eager to learn
• Self-driven, self-discipline and diligent to work independently under pressure to meet tight schedule
• Critical thinking, detail-minded with good problem-solving skills
• Flexible and adaptable to changes
• Team-oriented

Other Benefits

• Public Holidays
• Double Pay and Performance Bonus
• Medical, Dental and Life Insurance
• Annual Leave, Service Anniversary Leave, Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
• Company Outing Allowance
• Long Service Award
• Festival Bonus and Special Gratuity
• On-the-job training as well as Training Sponsorship/ Subsidies

Applications:

Interested parties please send your full resume with expected salary and date available to the Human Resources Department by clicking "Apply Now".

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization and thereafter destroyed.

Main Duties:

• To provide technical support and maintenance services including software, desktop, server, network, hardware, inventory list and solve all computer problems;
• To prepare, install and set up the user workstations and computers;
• To perform tasks for operation of the system and network;
• To maintain IT inventory record to better safeguard company's IT assets and to facilitate maintenance and checking.

Requirements:

• Diploma or above in Computer Science or related disciplines with MCSE qualifications preferred;
• At least 1 year experience in supporting MS Windows, Office applications and desktop hardware, preferably in finance business;
• Knowledge in system and network, specifically on:
• Microsoft Active Directory
• TCP/IP network / wifi setup,
• Operating systems, i.e. Windows 7/10, Windows Server 2016/2019, Red Hat Linux
• Self-motivated, hardworking with good interpersonal skills

Benefits:

• Performance bonus
• Career development prospect
• Flat organization and collaborative environment

If you are looking for an environment of growth and opportunities, please email your resume stating your present and expected salary to Personnel & Administration Department or clicking Quick apply.

Salary will be commensurate with qualifications and experience.

"All personal data collection is for recruitment purposes. The data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request."

Company Overview

Phillip Securities Group is one of the members of PhillipCapital. PhillipCapital founded in 1975 in Singapore, our member companies operate in 16 financial hubs, with offices in Singapore, Hong Kong, China, US, Japan, UK, France, Australia, Malaysia, Thailand, Indonesia, Sri Lanka, Turkey, India, Cambodia and Dubai. Currently, we have more than 3,500 staff in Asia and Europe with total shareholders' fund in excess of US$1 billion.

In Hong Kong, our group of companies include Phillip Securities (HK) Ltd, Phillip Commodities (HK) Ltd, Phillip Capital Management (HK) Ltd, Phillip Financial Advisors (HK) Ltd, Phillip Finance (HK) Ltd, Phillip Institute of Finance Learning Co Ltd and CyberQuote (HK) Ltd.

We offer a full range of financial services which include asset management, bond and securities broking, futures & options, foreign exchange, unit trusts, insurance, investor education and investment research. With a strong financial position and together with a 600+ dynamic sales force to provide high standard professional services to our clients, we are now one of the most fully fledged financial services firms in Hong Kong.

At Phillip, we provide you the necessary platform to scale to greater heights. If you have the drive and aggressiveness to go the extra mile, the opportunity awaits you. Don't miss the chance to advance your career with us

For more information, please visit our website

Work arrangement:
Hybrid (every Monday work at office)

Role Purpose:

The role is responsible for providing product application solution, offering professional product technical support to customer and conveying our company value propositions. In the meantime, proactively support sales teams to secure the business. The role focuses on ensuring a positive end-to-end customer experience to establish high engagement and satisfaction.

What you'll be doing:

• Provide technical support to customers by answering technical questions, providing product knowledge, and suggesting alternative products, etc.
• Quickly understand customers' application and able to identify sales opportunity to promote our products.
• Work closely with sales team to conduct the BOM conversion from customer side.
• Providing effortless customer experience by proactively recommending changes to our product information, alternatives and solutions.
• Technical advisor and subject matter experts for customers on product enquiries, technical troubleshooting.
• Deliver exceptional customer service via all channels (phone and emails) with the goal of ensuring that customer's products or technical enquiry are met while maintaining service level agreements in a professional and courteous manner.

How you make a difference in this role

You will provide seamless technical support and expert product knowledge to customers, ensuring a positive end-to-end experience that drives customer satisfaction and engagement. Your proactive approach in identifying sales opportunities and supporting both pre-sales and post-sales activities contributes significantly to achieving company targets and fostering long-term customer relationships.

What experience we expect from you

• 0-3 years of experience in industrial or electronic components products as an engineer or technical support. Fresh graduate with relevant education background or internship experience is also welcome.
• Experience with MRO product such as Tools, Test & Measurement Equipment and Automation Controls. Knowledge of electricity.
• Ability to work independently, under pressure and multitask.
• Ability to communicate effectively with customers to meet their requirements and deepen engagement.
• Attention to detail with a passion for investigating and resolving problems.
• Ability to prioritize and balance workload while maintaining professionalism.
• Strong passion for telesales with a results-driven mindset, preferably with a proven track record.
• Comfortable handling escalations directly with customers.
• Fast learner and strong team player.
• Ability to create an empowered and engaged culture and apply successful techniques to nurture talent.