What Jobs are available for Quality Analyst in Hong Kong?

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Business Quality Analyst Lead.

Principal Responsibilities

In this role you will

• Test Planning and Preparation: Create detailed test plans, define test cases/scenarios based on business requirements, estimate resources, and identify data/environment needs
• Test Execution and Reporting: Oversee test case execution, document results, and present test summary reports to stakeholders for transparency
• Defect Management: Identify and track defects, manage resolution processes, and collaborate with development teams to ensure high-quality deliverables
• Team Coordination and Mentorship: Lead QA team activities, provide coaching, and mentor junior members to support professional growth
• Process Improvement: Continuously refine testing processes, improve efficiency, and implement lessons learned from retrospectives
• Industry Trends and Tools: Stay updated on testing trends, adopt new tools/methodologies, and promote standardized testing practices
• Cross-Functional Collaboration: Partner with software delivery, marketing, and operational teams to ensure alignment and smooth project execution
• Stakeholder Communication: Deliver project updates, escalate issues, and maintain strong relationships with stakeholders to ensure project success

Requirements

To be successful you will need

• Industry Experience: Prior experience in the banking or financial industry is preferred, along with a solid understanding of the testing process
• Technical and Digital Knowledge: Competent knowledge of digital channels (web and mobile), Agile methodology, and awareness of technology trends and customer experience
• Analytical and Decision-Making Skills: Ability to influence and challenge product requirements, assess the significance of defects and ensure customer needs are met
• Communication Skills: Strong written and verbal communication skills to explain complex issues clearly and effectively
• Relationship Management: Strong skills in managing internal and external stakeholders with competing priorities, fostering collaboration and support
• Team Collaboration: A highly collaborative team player who values and respects the roles of others while contributing specialized expertise
• Self-Motivation and Innovation: Enthusiastic, self-motivated, and capable of approaching tasks creatively or implementing new methods to achieve objectives
• Language and Qualifications: Fluent in English, Cantonese, and Mandarin; ISTQB qualification is desirable but not essential

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Are you looking for an exciting opportunity to drive innovation and efficiency in the logistics industry? Join our client's team as a Senior System Analyst and play a crucial role in developing and deploying cutting-edge solutions to support business goals in the air and ocean freight forwarding sector. This position offers a great work-life balance with 5-day work weeks, generous annual leave, and work-from-home options.

• Drive innovation: Independently lead day-to-day activities to identify, evaluate, develop, test, pilot, deploy, and support system and business solutions.
• Manage projects: Oversee solution ideation, data collection and analysis, and business case preparation to improve efficiency and reduce operational costs.
• Continuous improvement: Support the enhancement of operational processes and procedures for the global International Freight Forwarding (IFF) Division.
• Monitor performance: Conduct regular KPI monitoring, collect requirements, and prepare new operating procedures to adapt to changes in the business environment.
• Implement enhancements: Identify and execute improvement opportunities based on user feedback, new ERP features, and data analysis.
• Solution development: Design, develop, and deploy innovative solutions to address business needs.

• Educational background: Degree holder in any discipline, with a preference for Computer Science, Information Technology, Logistics, Project Management, or related fields.
• Industry experience: At least 5 years of relevant experience in Ocean/Air Freight Forwarding, with knowledge of CargoWise One or similar Transportation Management Systems.
• Analytical skills: Strong experience in business process analysis and design, with the ability to think outside the box and solve complex problems.
• Project management: Demonstrated experience in project and team management, preferably with PMP or PRINCE II certification.
• Self-starter: Meticulous individual with excellent presentation skills and the ability to work independently.
• Language proficiency: Fluent in both written and spoken English and Cantonese to effectively communicate with local and international stakeholders.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave allowance
• Work-from-home options
• 5-day work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Job Summary: We are looking for a motivated and detail-oriented Quality Assurance Analyst to join our team. In this role, you will be responsible for ensuring the reliability and quality of our software products through meticulous testing and automated tests. If you have a foundational understanding of IT and an eagerness to learn and grow in the field of Quality Assurance, we would love to hear from you.

Key Responsibilities:

• Prepare and conduct tests on our software products to identify potential issues, ensure functionality and quality.
• Collaborate with the development teams to identify, document, and resolve technical issues.
• Write, execute, and maintain automated test scripts.
• Participate in the continuous improvement of testing processes and practices.

Required Skills and Qualifications:

• Solid IT knowledge and system development projects.

• Foundational knowledge in Quality Assurance methodologies and best practices.

• Hands-on experience with testing tools or frameworks (if applicable).

• Basic programming skills in Java, Python or other languages will be an advantage.
• Ability to work independently as well as part of a collaborative team.
• A proactive attitude with strong problem-solving skills.
• Willingness to learn and adapt in a fast-paced world of technology.

What We Offer:

• A supportive and innovative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Job Summary:

Seeking a Quality Assurance Analyst to ensure the quality and reliability of our software applications through rigorous testing, defect analysis, and process optimization. The ideal candidate will excel at designing test strategies, leveraging automation, and collaborating with teams to meet specified quality standards across web and mobile platforms.

Job Duties:

• Collaborate with the development and project teams.
• Develop test cases aligned with diverse business requirements.
• Execute test cases.
• Generate testing result reports and document problem logs for relevant stakeholders.
• Furnish test result records and coordinate with internal teams to resolve identified defects.

Requirements:

• High Diploma or above in Information Technology or a related discipline
• A minimum of 2 years of professional experience in software testing
• Demonstrated proficiency in software testing methodologies, tools, and techniques
• Experience in mobile testing utilizing on-premise device simulators and emulators
• Demonstrated expertise in the development of test plans, the creation of manual or automated test scripts, and the execution of comprehensive software testing.

• Familiarity with the following IT domains is advantageous, but not mandatory:

• Python programming

• Web-based application architecture
• Open API and Microservices
• JSON and XML
• Cybersecurity measures, particularly those pertaining to web page vulnerabilities
• Test automation tools or frameworks

Preferred Experience:

• QA working experience with vendors.
• Familiarise with the systematic process of test case management
• Exposure to Agile Testing

Benefits:

• 12 annual leave days + 1 birthday leave day.
• Group medical insurance.
• 5-day work week.
• 1 day of remote work per week.
• Paid sick leave.

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focusses on
  manual writing,
  enhancing
  operational efficiency
  and supporting
  strategic initiatives across clearing and settlement operations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 3 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of payment systems, particularly Faster Payment System (FPS) and SWIFT messaging standards
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with project management methodologies (e.g. Agile, Waterfall).
• Experience in financial services or clearing and settlement operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focuses on manual writing, enhancing operational efficiency and supporting strategic initiatives across operations related to Loans, Credit and Transformations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 2 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of corporate Loans, Credit and Transformation.
• Strong analytical, communication, and stakeholder management skills.
• Experience in financial services operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.