59 Quality Assistant jobs in Hong Kong

Join to apply for the Assistant Manager, Corporate Quality Assurance role at Hong Kong Airlines

3 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Corporate Quality Assurance role at Hong Kong Airlines

• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  

• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  

• University degree
• 5 years relevant Aviation Quality Assurance experience.
• Formal training in Quality Management System and Internal Auditing / Auditor.
• Excellent interpersonal, communication and leadership skills with the ability to liaise effectively with management within the airline, external parties, as required for QA monitoring function.
• Creative and analytical, strong communication.
• Leadership, project management, persuasive and team player.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Knowledge of aviation regulations and IOSA.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Airlines and Aviation

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Join to apply for the Assistant Manager (Quality Assurance), Financial Crime Compliance role at FWD Insurance

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager (Quality Assurance), Financial Crime Compliance role at FWD Insurance

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About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit more information about FWD Hong Kong, please visit are seeking a highly experienced and detail-oriented Quality Assurance (QA) Manager to implement the QA framework within our Financial Crime Compliance (FCC) program including but not limited to, Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption (ABC), and Anti-Fraud. This person will be responsible for conducting QA reviews across all FWD operating Business Units. This role is critical in ensuring the effectiveness and consistency of FCC controls throughout the insurance business, while driving continuous improvement and maintaining strong compliance with regulatory requirements and internal standards.

The Job

• Support the Compliance Quality Assurance team lead to monitor and review Anti Money Laundering (AML) control to ensure that the company’s operation complies with regulatory and internal requirements.

• Support the team lead to develop the Compliance testing framework.

• Implement, maintain, and enhance a robust QA program to assess the effectiveness of FCC processes across all departments, including but not limited to name screening, customer due diligence (CDD), premium collection, transaction monitoring and data quality in the AML system.

• Support to create comprehensive testing methodologies.

• Prepare QA reports with detailed findings and recommendations within agreed timelines. Follow up on management responses and remedial actions.

• Any ad hoc assignments or tasks that may be delegated from time to time.
  
  

• Degree holder in Computer Science, Business Administration or Information Systems is preferable.

• Minimum 3 years’ working experience in insurance industry.

• Familiar with insurance related legislations and regulatory requirements in Hong Kong and Bermuda.

• Exposure in AML system implementation is an advantage.

• Hands-on experience in conducting AML and review.

• Fluent in written and spoken English & Cantonese.

• Detailed person with strong analytical and research skills.

• Good interpersonal, presentation and communication skills.

• Knowledge in programming such as Python, VBA or SQL is a strong plus.

• Able to work under pressure and meet all deadlines.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Insurance

Referrals increase your chances of interviewing at FWD Insurance by 2x

Kowloon City District, Hong Kong SAR 6 days ago

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Join to apply for the Assistant Compliance & Quality Assurance Manager (Complaint Handling) role at Chiyu Banking Corporation Limited

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Compliance & Quality Assurance Manager (Complaint Handling) role at Chiyu Banking Corporation Limited

Get AI-powered advice on this job and more exclusive features.

Chiyu Banking Corporation Limited has been registered as a licensed bank since 1947. Rooted in Hong Kong, we strive to provide one-stop cross-border banking and financial services to customers in Hong Kong, mainland and overseas Chinese. Riding on the edge of the Hong Kong and Fujian business and our cross-border platform, we will continuously maintain its core values of “Sincerity, Flexibility, Tailor-made Service and Professionalism” and provide premium services to our customers to help growing their wealth, and to create values and deliver returns to our stakeholders and staff.

We believe that employees are valuable asset of the company. We offer stimulating careers that will further your personal growth. Come join us for the following position.

Responsibilities

• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
• Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
• Liaise with and monitor performance of outside vendor on mystery shopper programme
• Undertake any other duties as assigned by the superior
  
  

• Degree or above in Business Administration or related disciplines
• Minimum 3 years of experience in quality assurance and complaint handling in banking industry
• Demonstrate strong sense of risk and control
• Excellent interpersonal and communication skills
• Good command of spoken and written Chinese and English
• Proficient in PC skill especially Excel and Chinese Word Processing
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales
• Industries Accounting

Referrals increase your chances of interviewing at Chiyu Banking Corporation Limited by 2x

Get notified about new Assistant Quality Assurance Manager jobs in Hong Kong SAR .

Tai Po District, Hong Kong SAR 2 weeks ago

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Join to apply for the Assistant Manager (Quality Assurance), Financial Crime Compliance role at FWD Insurance

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager (Quality Assurance), Financial Crime Compliance role at FWD Insurance

Get AI-powered advice on this job and more exclusive features.

About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
For more information, please visit more information about FWD Hong Kong, please visit are seeking a highly experienced and detail-oriented Quality Assurance (QA) Manager to implement the QA framework within our Financial Crime Compliance (FCC) program including but not limited to, Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption (ABC), and Anti-Fraud. This person will be responsible for conducting QA reviews across all FWD operating Business Units. This role is critical in ensuring the effectiveness and consistency of FCC controls throughout the insurance business, while driving continuous improvement and maintaining strong compliance with regulatory requirements and internal standards.
The Job

• Support the Compliance Quality Assurance team lead to monitor and review Anti Money Laundering (AML) control to ensure that the company’s operation complies with regulatory and internal requirements.

• Support the team lead to develop the Compliance testing framework.

• Implement, maintain, and enhance a robust QA program to assess the effectiveness of FCC processes across all departments, including but not limited to name screening, customer due diligence (CDD), premium collection, transaction monitoring and data quality in the AML system.

• Support to create comprehensive testing methodologies.

• Prepare QA reports with detailed findings and recommendations within agreed timelines. Follow up on management responses and remedial actions.

• Any ad hoc assignments or tasks that may be delegated from time to time.
  

• Degree holder in Computer Science, Business Administration or Information Systems is preferable.

• Minimum 3 years’ working experience in insurance industry.

• Familiar with insurance related legislations and regulatory requirements in Hong Kong and Bermuda.

• Exposure in AML system implementation is an advantage.

• Hands-on experience in conducting AML and review.

• Fluent in written and spoken English & Cantonese.

• Detailed person with strong analytical and research skills.

• Good interpersonal, presentation and communication skills.

• Knowledge in programming such as Python, VBA or SQL is a strong plus.

• Able to work under pressure and meet all deadlines.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Insurance

Referrals increase your chances of interviewing at FWD Insurance by 2x

Kowloon City District, Hong Kong SAR 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Compliance & Quality Assurance Manager (Complaint Handling) role at Chiyu Banking Corporation Limited

3 days ago Be among the first 25 applicants

Join to apply for the Assistant Compliance & Quality Assurance Manager (Complaint Handling) role at Chiyu Banking Corporation Limited

Get AI-powered advice on this job and more exclusive features.

Chiyu Banking Corporation Limited has been registered as a licensed bank since 1947. Rooted in Hong Kong, we strive to provide one-stop cross-border banking and financial services to customers in Hong Kong, mainland and overseas Chinese. Riding on the edge of the Hong Kong and Fujian business and our cross-border platform, we will continuously maintain its core values of “Sincerity, Flexibility, Tailor-made Service and Professionalism” and provide premium services to our customers to help growing their wealth, and to create values and deliver returns to our stakeholders and staff.
We believe that employees are valuable asset of the company. We offer stimulating careers that will further your personal growth. Come join us for the following position.
Responsibilities

• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
• Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
• Liaise with and monitor performance of outside vendor on mystery shopper programme
• Undertake any other duties as assigned by the superior
  

• Degree or above in Business Administration or related disciplines
• Minimum 3 years of experience in quality assurance and complaint handling in banking industry
• Demonstrate strong sense of risk and control
• Excellent interpersonal and communication skills
• Good command of spoken and written Chinese and English
• Proficient in PC skill especially Excel and Chinese Word Processing
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales
• Industries Accounting

Referrals increase your chances of interviewing at Chiyu Banking Corporation Limited by 2x

Get notified about new Assistant Quality Assurance Manager jobs in Hong Kong SAR .

Tai Po District, Hong Kong SAR 2 weeks ago

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Join to apply for the Assistant Branch Sales Quality Assurance Manager (HK) role at Hang Seng Bank .

2 days ago - Be among the first 25 applicants.

We are seeking high-caliber professionals to join our branch network as Assistant Branch Sales Quality Assurance Manager .

Hang Seng is committed to service excellence. Our people are our most important asset, playing a vital role in our efforts to enhance performance for customers and provide best-in-class products and services. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

Our Retail Distribution focuses on personal wealth management and financial services, serving over half of the adult population through more than 255 branches and outlets, including around 50 Prestige Banking Centres for high-end customers.

• Ensure branch sales staff understand internal and regulatory requirements.
• Support reviews of workflows and guidelines to improve sales quality and compliance.
• Implement sales quality control and promote fair customer treatment and good outcomes.
• Assist in developing a customer-centric culture and fair treatment practices.
• Monitor compliance with new wealth sales procedures and the delivery of new products/services.
• Early detection and escalation of irregularities.
• Minimize risk exposure through control measures.
• Monitor sales quality, manage wealth sales risks, and conduct risks.
• Maintain communication with Branch Managers regarding compliance guidelines and policies.

• University Degree in a related discipline.
• At least 2 years of insurance and investment sales experience in retail banking.
• Knowledge of regulatory and compliance requirements.
• Attention to detail, compliance, and control orientation.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset and ability to handle complex interactions.
• Proficiency in English, Cantonese, and Mandarin.

Visit Hang Seng Career Page and sign up with our Talent Community for the latest career opportunities in Hong Kong.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Quality Assurance
• Industry: Banking

Referrals can increase your chances of interviewing at Hang Seng Bank by 2x.

Get notified about new Assistant Quality Assurance Manager jobs in Hong Kong, Hong Kong SAR .

Join to apply for the Assistant Branch Sales Quality Assurance Manager (HK) role at Hang Seng Bank .

2 days ago - Be among the first 25 applicants.

We are seeking high-caliber professionals to join our branch network as Assistant Branch Sales Quality Assurance Manager .

Hang Seng is committed to service excellence. Our people are our most important asset, playing a vital role in our efforts to enhance performance for customers and provide best-in-class products and services. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

Our Retail Distribution focuses on personal wealth management and financial services, serving over half of the adult population through more than 255 branches and outlets, including around 50 Prestige Banking Centres for high-end customers.

• Ensure branch sales staff understand internal and regulatory requirements.
• Support reviews of workflows and guidelines to improve sales quality and compliance.
• Implement sales quality control and promote fair customer treatment and good outcomes.
• Assist in developing a customer-centric culture and fair treatment practices.
• Monitor compliance with new wealth sales procedures and the delivery of new products/services.
• Early detection and escalation of irregularities.
• Minimize risk exposure through control measures.
• Monitor sales quality, manage wealth sales risks, and conduct risks.
• Maintain communication with Branch Managers regarding compliance guidelines and policies.

• University Degree in a related discipline.
• At least 2 years of insurance and investment sales experience in retail banking.
• Knowledge of regulatory and compliance requirements.
• Attention to detail, compliance, and control orientation.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset and ability to handle complex interactions.
• Proficiency in English, Cantonese, and Mandarin.

Visit Hang Seng Career Page and sign up with our Talent Community for the latest career opportunities in Hong Kong.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Quality Assurance
• Industry: Banking

Referrals can increase your chances of interviewing at Hang Seng Bank by 2x.

Get notified about new Assistant Quality Assurance Manager jobs in Hong Kong, Hong Kong SAR .

Join to apply for the Quality Assurance Specialist role at 9GAG

Join to apply for the Quality Assurance Specialist role at 9GAG

Get AI-powered advice on this job and more exclusive features.

As a QA Specialist at 9GAG, you will work as a product team member to build and develop best-in-class web and app products. We are looking for an experienced QA Specialist, equipped with sound knowledge of QA methodologies, tools and processes to safeguard the quality of our products. This position is full time and remotely based on Hong Kong time-zone.

Responsibilities

• Design and develop test cases and scenarios for features and regression tests.
• Ensure and execute test cases throughout regular release cycles.
• Report defects and work closely with the development team to follow up on bug fixes.
• Identify and support 9GAG / Memeland users, feedback and issue reports.
• Testing support on ad hoc projects.

Requirements

• BS in Computer Science, Information System or equivalent majors.
• Self-motivated with the ability and willingness to work in a remote-first organization.
• Minimum 1-2 years of experience in Product QA.
• Proven work experience in software quality assurance, strong knowledge of QA methodologies, tools and processes.
• Knowledge in automated testing, performance testing, and quality system construction would be advantageous.
• Experience in the digital media industry would be advantageous.
• Good logical thinking and team communication skills.
• Fluency in spoken and written English required.
• We take care of our teammates to take great care of themselves and their families so we all can perform our best at work!
• 25-day paid time off, 20-week maternity, 8-week paternity, plus family/pet care, marriage, birthday Leave, and more.
• US$1.5M Health insurance per teammate
• Life insurance
• Home Office Setup Allowance

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Entertainment Providers

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Direct message the job poster from QualityKiosk Technologies Pvt. Ltd.

Job Title: Senior QA/Program Manager – Insurance Domain

Job Summary:

We are seeking an experienced and results-driven professional with over 10 years of insurance domain expertise to lead QA and program delivery initiatives across Life, Group, and Health insurance lines. This role demands deep domain knowledge, hands-on experience with key insurance systems, and the ability to work across cross-functional teams and business units. The ideal candidate will have a strong understanding of QA strategy, program delivery, stakeholder engagement, and domain-specific compliance and SME responsibilities.

Key Responsibilities:

Domain Expertise:

• 10+ years of experience in QA and program delivery within the insurance industry.
• Proven exposure across Life, Group, and Health insurance lines.
• Hands-on experience with major Policy Administration Systems such as LifeAsia, L400, GroupAsia, eBaoTech, and Compass.

System & Application Knowledge:

• Strong understanding of back-end insurance applications including: Claims engines, Underwriting systems, Risk assessment platforms, Commission management systems, CRM and pricing tools
• Exposure to front-end/digital applications such as: Agent portals, Customer self-service platforms, Sales applications, Mobile apps and dashboard reporting tools

Business Engagement:

• Experience working collaboratively with departments such as: New Business, Claims, Underwriting, Operations, Pricing & Actuarial, Business & Product teams
• Exposure to regulatory compliance and audit support within an insurance environment.

Subject Matter Expertise:

• Minimum 5 years acting as a Business Analyst or Subject Matter Expert (SME) on insurance projects.
• Strong analytical and domain skills with the ability to bridge business and technology.
• Proven track record leading QA projects in enterprise environments.
• Ownership of end-to-end QA lifecycle, including Functional testing, Regression testing, UAT strategy and execution
• Acted as a single point of contact for senior IT and business stakeholders.
• Experience managing QA metrics, defect trends, and conducting delivery forums such as:
• Daily/Weekly/Monthly Status Reviews (DSR, WSR, MSR)
• Risk and issue management sessions

Automation Awareness (Preferred):

• Basic understanding of automation frameworks and tools such as Selenium, Robot Framework, or Python-based testing.
• Familiarity with concepts of automation-led UAT acceleration and regression scalability (though not hands-on required).

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance and Information Technology
• Industries IT Services and IT Consulting and Insurance

Referrals increase your chances of interviewing at QualityKiosk Technologies Pvt. Ltd. by 2x

Get notified about new Quality Assurance Manager jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.