18 Quality Control Analyst jobs in Hong Kong

Join to apply for the KYC Quality Control Analyst - Fresh Graduate is welcomed (MJ005699) role at KPMG China

Join to apply for the KYC Quality Control Analyst - Fresh Graduate is welcomed (MJ005699) role at KPMG China

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.
Providing quality checking to all the telephony logging analysts and data input/KYC analysts to ascertain whether the process and policy has correctly been applied throughout the process.
Key Responsibilities

• Undertake quality control of telephony logging analysts and data input/KYC analysts throughout the whole process and monitoring calls.
• Feedback QC results to all teams
• Monitoring quality control and quality assurance results on a regular basis
• Identify individuals falling below the required benchmarks.
• Conducting Root Cause Analysis and effectively communicate the outcomes and monitor future improvements and performance.
• Conducting ad hoc and pre planned coaching support to embed development.
• Assisting team leaders in the construction and execution of quality related informal and formal development plans.
• Maintaining awareness of the regulatory landscape and use this awareness to flag issues of importance to the department.
• Reviewing and constructively challenging the department’s internal processes to drive continuous improvement.
• Ensure team compliance to operational procedures.
• Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme and business standards.
  

• An understanding of AML/ KYC rules and compliance requirements, with a minimum of two years’ experience working in a HKMA/SFC regulated environment or similar.
• Ability to interpret MI and undertake root cause analysis.
• Ability to make considered decisions using point of sale documentation, and call records.
• Ability to provide feedback in a concise, accurate, constructive and timely manner.
• Ability to work successfully in a target driven environment.
• Proven experience of working in a role where attention to detail was critical.
• Experience of working in an operational environment
• Wider windows-based applications
• Experience of working in a financial environment
  

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Shenzhen, Guangdong, China CN¥8,000.00-CN¥0,000.00 1 year ago

Tai Po District, Hong Kong SAR 4 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Hong Kong SAR HK$14,000.00-HK$15,999.00 4 days ago

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This is a pivotal leadership position at the heart of our company's governance and integrity framework. As the SVP of Regulatory Compliance, you will be the designated Compliance Officer, serving as our primary liaison with the Hong Kong Monetary Authority (HKMA). You will be entrusted with the ultimate responsibility for owning, maintaining, and enhancing our compliance framework to ensure we not only meet but exceed regulatory expectations. This strategic role is critical to our license to operate, our public reputation, and our ability to innovate responsibly.

Key Responsibilities:

• Regulatory Relationship Management:
• Lead and manage all regulatory engagement with the HKMA and other relevant authorities. Act as the primary, official point of contact for supervisory teams, handling inquiries, coordinating examinations, and ensuring timely, accurate, and high-quality responses.
• Cultivate and maintain a relationship of trust and transparency with our regulators.
• Compliance Framework & Governance:
• Own and continuously enhance the company's compliance framework, including all policies, procedures, and internal controls to ensure robust adherence to all applicable laws, particularly the Payment Systems and Stored Value Facilities Ordinance (PSSVFO) and other relevant guidelines and circulars.
• Proactively oversee the regulatory monitoring process to identify, assess, and implement necessary changes in response to the evolving legal and regulatory landscape.
• Leadership & Culture:
• Drive a strong, proactive compliance culture throughout the entire organization, from the board level to daily operations.
• Develop and deliver impactful, ongoing compliance training programs for all staff to ensure a high level of awareness and competence across the company.
• Serve as a key member of the leadership team, providing guidance and strategic input on all matters with regulatory implications.
• Advisory & Assurance:
• Act as a strategic advisor to the business and senior management, providing pragmatic and commercially-minded compliance guidance on new products, business initiatives, and emerging technologies.
• Lead internal compliance reviews and risk assessments to provide assurance to the Board and senior management on the effectiveness of the control environment.
• Designated Officer Roles:
• Formally act as the designated Compliance Officer and Code of Conduct Officer for the company, maintaining all required regulatory records and fulfilling all statutory obligations associated with these roles.

Qualifications & Experience:

• A minimum of 10 years of progressive experience in regulatory compliance, risk management, or internal audit within an HKMA-regulated Authorized Institution (AI), Stored Value Facility (SVF), or a relevant regulatory body.
• Deep, demonstrable expertise in the Hong Kong regulatory environment, particularly the Banking Ordinance, PSSVFO and the HKMA's AML/CFT guidelines. Direct experience with Banking or SVF regulations is strongly preferred.
• Bachelor's degree in Law, Finance, Accounting, or a related discipline. Relevant professional qualifications are highly advantageous.
• Proven track record of successfully managing relationships and communications with financial regulators, especially the HKMA.
• Exceptional communication, interpersonal, and stakeholder management skills, with the gravitas to engage effectively with senior management, the Board of Directors, and regulators.
• A proactive, hands-on, and commercially-minded leader with unwavering integrity and a commitment to upholding the highest ethical standards.

General Culture and Benefits of RD Technologies

• Exciting and collaborative startup environment.
• Give your best while having fun and grow as a person.
• A flat structure: your ideas get heard by the right people very quickly.
• Creating your own profile in the startup ecosystem.
• Casual dress code.
• Free coffee, tea, drinks and snacks daily.
• In-house gym facilities.
• Regular and fun company activities.
• Other leaves in addition to annual leaves, e.g. marriage leave, birthday leave, compassionate leave.

Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales

Referrals increase your chances of interviewing at RD Technologies by 2x

Get notified about new Vice President Compliance jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

This is a pivotal leadership position at the heart of our company's governance and integrity framework. As the SVP of Regulatory Compliance, you will be the designated Compliance Officer, serving as our primary liaison with the Hong Kong Monetary Authority (HKMA). You will be entrusted with the ultimate responsibility for owning, maintaining, and enhancing our compliance framework to ensure we not only meet but exceed regulatory expectations. This strategic role is critical to our license to operate, our public reputation, and our ability to innovate responsibly.

Key Responsibilities:

• Regulatory Relationship Management:
• Lead and manage all regulatory engagement with the HKMA and other relevant authorities. Act as the primary, official point of contact for supervisory teams, handling inquiries, coordinating examinations, and ensuring timely, accurate, and high-quality responses.
• Cultivate and maintain a relationship of trust and transparency with our regulators.
• Compliance Framework & Governance:
• Own and continuously enhance the company's compliance framework, including all policies, procedures, and internal controls to ensure robust adherence to all applicable laws, particularly the Payment Systems and Stored Value Facilities Ordinance (PSSVFO) and other relevant guidelines and circulars.
• Proactively oversee the regulatory monitoring process to identify, assess, and implement necessary changes in response to the evolving legal and regulatory landscape.
• Leadership & Culture:
• Drive a strong, proactive compliance culture throughout the entire organization, from the board level to daily operations.
• Develop and deliver impactful, ongoing compliance training programs for all staff to ensure a high level of awareness and competence across the company.
• Serve as a key member of the leadership team, providing guidance and strategic input on all matters with regulatory implications.
• Advisory & Assurance:
• Act as a strategic advisor to the business and senior management, providing pragmatic and commercially-minded compliance guidance on new products, business initiatives, and emerging technologies.
• Lead internal compliance reviews and risk assessments to provide assurance to the Board and senior management on the effectiveness of the control environment.
• Designated Officer Roles:
• Formally act as the designated Compliance Officer and Code of Conduct Officer for the company, maintaining all required regulatory records and fulfilling all statutory obligations associated with these roles.

Qualifications & Experience:

• A minimum of 10 years of progressive experience in regulatory compliance, risk management, or internal audit within an HKMA-regulated Authorized Institution (AI), Stored Value Facility (SVF), or a relevant regulatory body.
• Deep, demonstrable expertise in the Hong Kong regulatory environment, particularly the Banking Ordinance, PSSVFO and the HKMA's AML/CFT guidelines. Direct experience with Banking or SVF regulations is strongly preferred.
• Bachelor's degree in Law, Finance, Accounting, or a related discipline. Relevant professional qualifications are highly advantageous.
• Proven track record of successfully managing relationships and communications with financial regulators, especially the HKMA.
• Exceptional communication, interpersonal, and stakeholder management skills, with the gravitas to engage effectively with senior management, the Board of Directors, and regulators.
• A proactive, hands-on, and commercially-minded leader with unwavering integrity and a commitment to upholding the highest ethical standards.

General Culture and Benefits of RD Technologies

• Exciting and collaborative startup environment.
• Give your best while having fun and grow as a person.
• A flat structure: your ideas get heard by the right people very quickly.
• Creating your own profile in the startup ecosystem.
• Casual dress code.
• Free coffee, tea, drinks and snacks daily.
• In-house gym facilities.
• Regular and fun company activities.
• Other leaves in addition to annual leaves, e.g. marriage leave, birthday leave, compassionate leave.

Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales

Referrals increase your chances of interviewing at RD Technologies by 2x

Get notified about new Vice President Compliance jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

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3 days ago Be among the first 25 applicants

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To support the Director, Advisory & Regulatory Compliance in discharging his duties and ensure compliance with relevant law, regulations and Group policies. Providing advice on products and marketing campaign/promotions, liaison for product and marketing materials’ approval by Compliance, as well as providing advisory support for Product and Marketing teams. The role will also provide support on projects and new business initiatives as well as regulatory change implementation, as well as administrative support to the Compliance Advisory team.

Job Responsibilities

• Conduct independent product compliance review throughout the product development cycle as well as post-sales monitoring, including but not limited to ensure the product design meets all applicable regulatory requirements and “Treat Customer Fairly” principle, review the relevant sales and marketing materials as well as the training materials; (iii) product promotion campaign; (iv) marketing campaign, etc.
• Provide advice on product and marketing initiatives
• Provide support on projects and new business initiatives and coordination for regulatory change implementation as and when required
• Provide administrative support in the maintenance of Regulatory Matrix and the Regulatory Compliance System
  
  
  

• Degree holder in related disciplines
• Have over 8 years working experience with at least 5 years in product compliance area in life insurance industry
• Excellent knowledge of (i) laws and regulatory requirements applicable to Life insurance products, and (ii) Life insurance operations (including life administration and agency administration), e.g. underwriting, policy administration, claims, and sales channels (covering agency, bancassurance and broker channels)
• Demonstrate ability on adoption of agile way of working, flexible to change, and ability to make independent, sound and informed decisions
• Excellent command of English and Chinese (written and spoken)
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at Prudential Hong Kong by 2x

Get notified about new Regulatory Compliance Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR
$36,000.00
-
$70,000.00
3 weeks ago

Central & Western District, Hong Kong SAR 4 weeks ago

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3 days ago Be among the first 25 applicants

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To support the Director, Advisory & Regulatory Compliance in discharging his duties and ensure compliance with relevant law, regulations and Group policies. Providing advice on products and marketing campaign/promotions, liaison for product and marketing materials’ approval by Compliance, as well as providing advisory support for Product and Marketing teams. The role will also provide support on projects and new business initiatives as well as regulatory change implementation, as well as administrative support to the Compliance Advisory team.
Job Responsibilities

• Conduct independent product compliance review throughout the product development cycle as well as post-sales monitoring, including but not limited to ensure the product design meets all applicable regulatory requirements and “Treat Customer Fairly” principle, review the relevant sales and marketing materials as well as the training materials; (iii) product promotion campaign; (iv) marketing campaign, etc.
• Provide advice on product and marketing initiatives
• Provide support on projects and new business initiatives and coordination for regulatory change implementation as and when required
• Provide administrative support in the maintenance of Regulatory Matrix and the Regulatory Compliance System
  

• Degree holder in related disciplines
• Have over 8 years working experience with at least 5 years in product compliance area in life insurance industry
• Excellent knowledge of (i) laws and regulatory requirements applicable to Life insurance products, and (ii) Life insurance operations (including life administration and agency administration), e.g. underwriting, policy administration, claims, and sales channels (covering agency, bancassurance and broker channels)
• Demonstrate ability on adoption of agile way of working, flexible to change, and ability to make independent, sound and informed decisions
• Excellent command of English and Chinese (written and spoken)
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at Prudential Hong Kong by 2x

Get notified about new Regulatory Compliance Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR
$36,000.00
-
$70,000.00
3 weeks ago

Central & Western District, Hong Kong SAR 4 weeks ago

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Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  
  
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  
  
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  
  
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  
  
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  
  
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  
  
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  
  
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  
  
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  
  
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  
  
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  
  
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  
  
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.