92 Quality Control Analyst jobs in Hong Kong

Join to apply for the KYC Quality Control Analyst - Fresh Graduate is welcomed (MJ ) role at KPMG China

Join to apply for the KYC Quality Control Analyst - Fresh Graduate is welcomed (MJ ) role at KPMG China

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence.
Providing quality checking to all the telephony logging analysts and data input/KYC analysts to ascertain whether the process and policy has correctly been applied throughout the process.
Key Responsibilities

• Undertake quality control of telephony logging analysts and data input/KYC analysts throughout the whole process and monitoring calls.
• Feedback QC results to all teams
• Monitoring quality control and quality assurance results on a regular basis
• Identify individuals falling below the required benchmarks.
• Conducting Root Cause Analysis and effectively communicate the outcomes and monitor future improvements and performance.
• Conducting ad hoc and pre planned coaching support to embed development.
• Assisting team leaders in the construction and execution of quality related informal and formal development plans.
• Maintaining awareness of the regulatory landscape and use this awareness to flag issues of importance to the department.
• Reviewing and constructively challenging the department’s internal processes to drive continuous improvement.
• Ensure team compliance to operational procedures.
• Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme and business standards.
  

• An understanding of AML/ KYC rules and compliance requirements, with a minimum of two years’ experience working in a HKMA/SFC regulated environment or similar.
• Ability to interpret MI and undertake root cause analysis.
• Ability to make considered decisions using point of sale documentation, and call records.
• Ability to provide feedback in a concise, accurate, constructive and timely manner.
• Ability to work successfully in a target driven environment.
• Proven experience of working in a role where attention to detail was critical.
• Experience of working in an operational environment
• Wider windows-based applications
• Experience of working in a financial environment
  

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Professional Services

Referrals increase your chances of interviewing at KPMG China by 2x

Shenzhen, Guangdong, China CN¥8,000.00-CN¥0,000.00 1 year ago

Tai Po District, Hong Kong SAR 4 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Hong Kong SAR HK$14,000.00-HK$15,999.00 4 days ago

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Responsibilities

• Support the regulatory compliance function covering licensing and the regulated activities including the investment and insurance distribution activities and asset management
• Keep track of regulatory updates, establish and maintain regulatory register and identify gaps
• Assist to formulate the compliance program and conduct the compliance review
• Prepare compliance training materials
• Assist in end-to-end investigation on Clients' Complaints and self-escalated misconduct including the investigation report
• Assist in other compliance related tasks as assigned

Qualifications

• University degree
• At least 2 years or relevant experience in SFC licensed corporation
• Familiar with the SFC rules and regulations and industry practices
• Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines
• Fluent in Mandarin, English and Cantonese

Responsibilities

• Support the regulatory compliance function covering licensing and the regulated activities including the investment and insurance distribution activities and asset management
• Keep track of regulatory updates, establish and maintain regulatory register and identify gaps
• Assist to formulate the compliance program and conduct the compliance review
• Prepare compliance training materials
• Assist in end-to-end investigation on Clients' Complaints and self-escalated misconduct including the investigation report
• Assist in other compliance related tasks as assigned

Qualifications

• University degree
• At least 2 years or relevant experience in SFC licensed corporation
• Familiar with the SFC rules and regulations and industry practices
• Strong interpersonal and communication skills, self-motivated, responsible and fast paced work under pressure and meet tight deadlines
• Fluent in Mandarin, English and Cantonese

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To support the Director, Advisory & Regulatory Compliance in discharging his duties and ensure compliance with relevant law, regulations and Group policies. Providing advice on products and marketing campaign/promotions, liaison for product and marketing materials' approval by Compliance, as well as providing advisory support for Product and Marketing teams. The role will also provide support on projects and new business initiatives as well as regulatory change implementation, as well as administrative support to the Compliance Advisory team.

Job Responsibilities

• Conduct independent product compliance review throughout the product development cycle as well as post-sales monitoring, including but not limited to ensure the product design meets all applicable regulatory requirements and "Treat Customer Fairly" principle, review the relevant sales and marketing materials as well as the training materials; (iii) product promotion campaign; (iv) marketing campaign, etc.
• Provide advice on product and marketing initiatives
• Provide support on projects and new business initiatives and coordination for regulatory change implementation as and when required
• Provide administrative support in the maintenance of Regulatory Matrix and the Regulatory Compliance System

Job Requirements

• Degree holder in related disciplines
• Have over 8 years working experience with at least 5 years in product compliance area in life insurance industry is a must
• Excellent knowledge of (i) laws and regulatory requirements applicable to Life insurance products, and (ii) Life insurance operations (including life administration and agency administration), e.g. underwriting, policy administration, claims, and sales channels (covering agency, bancassurance and broker channels)
• Demonstrate ability on adoption of agile way of working, flexible to change, and ability to make independent, sound and informed decisions
• Excellent command of English and Chinese (written and spoken)

Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

About RD Group

RD Group is a pioneering Fintech startup, licensed as a Stored Value Facility (SVF) provider, is actively participating in Hong Kong Monetary Authority (HKMA) stablecoin sandbox. As a payment platform and a stablecoin issuer, our goal is to innovate and expand the digital payments ecosystem and connect Web2 and Web3 by bringing crypto payment solution to the real economy.

About the Role:

This is a pivotal leadership position at the heart of our company's governance and integrity framework. As the SVP of Regulatory Compliance, you will be the designated Compliance Officer, serving as our primary liaison with the Hong Kong Monetary Authority (HKMA). You will be entrusted with the ultimate responsibility for owning, maintaining, and enhancing our compliance framework to ensure we not only meet but exceed regulatory expectations. This strategic role is critical to our license to operate, our public reputation, and our ability to innovate responsibly.

Key Responsibilities:

• Regulatory Relationship Management:
• Lead and manage all regulatory engagement with the HKMA and other relevant authorities. Act as the primary, official point of contact for supervisory teams, handling inquiries, coordinating examinations, and ensuring timely, accurate, and high-quality responses.
• Cultivate and maintain a relationship of trust and transparency with our regulators.
• Compliance Framework & Governance:
• Own and continuously enhance the company's compliance framework, including all policies, procedures, and internal controls to ensure robust adherence to all applicable laws, particularly the Payment Systems and Stored Value Facilities Ordinance (PSSVFO) and other relevant guidelines and circulars.
• Proactively oversee the regulatory monitoring process to identify, assess, and implement necessary changes in response to the evolving legal and regulatory landscape.
• Leadership & Culture:
• Drive a strong, proactive compliance culture throughout the entire organization, from the board level to daily operations.
• Develop and deliver impactful, ongoing compliance training programs for all staff to ensure a high level of awareness and competence across the company.
• Serve as a key member of the leadership team, providing guidance and strategic input on all matters with regulatory implications.
• Advisory & Assurance:
• Act as a strategic advisor to the business and senior management, providing pragmatic and commercially-minded compliance guidance on new products, business initiatives, and emerging technologies.
• Lead internal compliance reviews and risk assessments to provide assurance to the Board and senior management on the effectiveness of the control environment.
• Designated Officer Roles:
• Formally act as the designated Compliance Officer and Code of Conduct Officer for the company, maintaining all required regulatory records and fulfilling all statutory obligations associated with these roles.

Qualifications & Experience:

• A minimum of 10 years of progressive experience in regulatory compliance, risk management, or internal audit within an HKMA-regulated Authorized Institution (AI), Stored Value Facility (SVF), or a relevant regulatory body.
• Deep, demonstrable expertise in the Hong Kong regulatory environment, particularly the Banking Ordinance, PSSVFO and the HKMA's AML/CFT guidelines. Direct experience with Banking or SVF regulations is strongly preferred.
• Bachelor's degree in Law, Finance, Accounting, or a related discipline. Relevant professional qualifications are highly advantageous.
• Proven track record of successfully managing relationships and communications with financial regulators, especially the HKMA.
• Exceptional communication, interpersonal, and stakeholder management skills, with the gravitas to engage effectively with senior management, the Board of Directors, and regulators.
• A proactive, hands-on, and commercially-minded leader with unwavering integrity and a commitment to upholding the highest ethical standards.

General Culture and Benefits of RD Technologies

• Exciting and collaborative startup environment.
• Give your best while having fun and grow as a person.
• A flat structure: your ideas get heard by the right people very quickly.
• Creating your own profile in the startup ecosystem.
• Casual dress code.
• Free coffee, tea, drinks and snacks daily.
• In-house gym facilities.
• Regular and fun company activities.

Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt

Lead regulatory compliance at a fast-growing fintech with regional licensing across Asia.

Your new company

This opportunity is with a fast-growing fintech firm headquartered in Asia, offering innovative payment and financial solutions to businesses across the region. The company is expanding its footprint and has obtained key regulatory approvals, including licensing for virtual asset trading and payment services. With a strong focus on compliance and governance, the organization is committed to building a secure and transparent financial ecosystem.

Your new role

As the Regulatory Compliance VP, you will:

• Oversee regulatory compliance across multiple jurisdictions, including Hong Kong and Singapore.
• Manage licensing processes and regulatory relationships, particularly with SFC and VATP-related frameworks.
• Develop and maintain internal compliance policies and procedures aligned with evolving regulatory requirements.
• Lead internal audits, gap analyses, and remediation efforts.
• Support product development and business expansion from a compliance perspective.

What you'll need to succeed

• Proven experience in regulatory compliance within fintech, virtual asset platforms, or licensed financial institutions.
• Strong understanding of SFC licensing, VATP regulations, and regional compliance frameworks.
• Familiarity with AML, KYC, and financial crime prevention standards.
• Excellent communication and stakeholder management skills.
• Fluency in English; Cantonese or Mandarin is a plus.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or share your profile to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

An exciting opportunity with a leading financial services firm, and they are seeking a regulatory compliance candidate to join their team.

Job Responsibilities:

• Assist in the daily operations of business compliance activities.
• Assist in handling license applications.
• Contribute to the development and enhancement of the company's compliance management system, including improving compliance data, updating reports, and disseminating information.
• Perform Compliance checking, monitoring and review.
• Assist in formulating and maintaining Compliance policies and procedures.
• Facilitate communication and coordination across different departments.

Qualifications:

• Bachelor's degree or higher with at least 2 years of relevant work experience.
• Basic knowledge of the Hong Kong financial market.
• Strong logical thinking skills, along with excellent analytical and processing abilities; able to handle pressure effectively.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Bilingual in Chinese (Mandarin) and English.

Key Responsibilities and Duties

• Report to Head of Regulatory Compliance
• Provide timely advice on the regulatory compliance related matters
• Support the regulatory compliance function covering regulated activities
• Keep track of regulatory updates, establish and maintain regulatory register and identify gaps
• Advise, review and manage regulatory submissions, notifications and communications, ensure timeliness, quality and proper record keeping
• Assist to formulate the compliance program and conduct the compliance review
• Act as second line of defense and provide constructive challenge to relevant stakeholders
• Manage relationship with internal audit and regulator
• Assist in other compliance related tasks as assigned

Experience, Qualifications and Skills

• Bachelor degree holder or above
• At least 5 years' relevant experience
• Solid knowledge in the banking and regulated activities
• Attention to details
• Good command of English and Chinese

Personal information collected is strictly for recruitment purpose only.

Key Responsibilities and Duties

• Report to Head of Regulatory Compliance
• Provide timely advice on the regulatory compliance related matters
• Support the regulatory compliance function covering regulated activities
• Keep track of regulatory updates, establish and maintain regulatory register and identify gaps
• Advise, review and manage regulatory submissions, notifications and communications, ensure timeliness, quality and proper record keeping
• Assist to formulate the compliance program and conduct the compliance review
• Act as second line of defense and provide constructive challenge to relevant stakeholders
• Manage relationship with internal audit, regulator
• Assist in other compliance related tasks as assigned

Experience and Education:

• Bachelor degree holder or above
• At least 5 years' relevant experience
• Solid knowledge in the banking and regulated activities
• Attention to details
• Good command of English and Chinese

Personal information collected is strictly for recruitment purpose only.