What Jobs are available for Quality Improvement in Hong Kong?

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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager Quality Monitoring and Improvement.

Principal responsibilities

• Produce regular / ad hoc regulatory reporting for complaints in AMH WPB
• Drive quality assurance and monitoring reviews in complaint handling process across frontlines
• Work collaborately with all complaint handling channels including outsourced partners / third parties to drive better complaint KPI / NPS performance
• Work with auditors and frontline on various audits / reviews and follow through the management action plans
• Supports WPB control initiatives to de-risk business
• Reengineer internal data compilation processes and complaint management systems to ensure complaince with internal guidelines and regulatory standards
• Participate in strategic important projects to enhance customer experience across all channels and services

Requirements

• University graduate with established customer service experience and sound knowledge of HSBC Retail Banking and Wealth Management products, services and processes
• Detail oriented with strong analytical and logical thinking and judgement
• Strong influencing, interpersonal and negotiation skills and able to work under time pressure
• Strong presentation skills with excellent verbal and written communication skills in English and Chinese
• Strong customer-focused mindset and good commercial orientation

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by (The Hongkong and Shanghai Banking Corporation Limited)

THE ROLE

QUALITY ASSURANCE

• Assist in checking daily operations and follow up on non-conformance cases.
• Help prepare simple reports and support internal / external audits.
• Collect and update data from departments for monthly reporting

RISK MANAGEMENT

• Support in gathering risk or incident information and suggest basic improvements.
• Assist in monitoring emergency team readiness and drills.
• Work with teams to follow up on corrective / preventive actions

SUSTAINABILITY

• Take part in company sustainability projects and assessments.
• Help track and report on performance.
• Support other tasks assigned by supervisor

THE PERSON

• Bachelor's degree or above in Aviation Management / Business or related subjects
• Minimum 1-2 years of experience in ground operations/ Risk management or sustainability is preferred.
• Good communication and interpersonal skills.
• Good command of Cantonese, English and Mandarin
• Proficient with Office 365 suite and capable in developing dynamic presentation materials
• Independent, self-motivated, well-organized, and able to work under pressure
• Knowledge of sustainability practices and initiatives is preferred
• Strong planning and coordination skills with good attention to details
• Strong in report writing and analytical

An attractive remuneration package together with fringe benefits will be offered to the right candidate. Interested parties are invited to send your full resume with current and expected salary by clicking "Apply Now".

Personal data collected will be used for recruitment purpose only and will keep as strictly confidential.

OUR REFERENCE NO.

SBU

CONTRACT TYPE

Permanent

APPLY BY

31-Dec-2025

The role

QUALITY ASSURANCE

• Effectively implement the PDCA cycle via identify potential lapses, review operational non-conformances, prepare analytical summary, recommend practice, work with respective departments on CAPA and last follow through the corrective and preventive process
• Cooperate with internal functional departments for the preparation of airline and regulatory audits
• Prepare and conduct both internal and external audits, and to and compile audit summary
• Consolidate and update different sets of data on daily basis from relevant departments as preparations for the monthly reports

RISK MANAGEMENT

• To collect risk information and recommend risk management initiatives by analyzing and studying best practices or reported incidents
• To monitor the availability of emergency response team and readiness of emergency center
• Manage risk by working with the functions involved in implementing remedial and preventive actions, such as organize emergency/ contingency drills

SUSTAINABILITY

• Develop and implement sustainability initiatives across the organization
• Conduct sustainability assessments and identify opportunities for improvement
• Report on sustainability performance and adjust as necessary to achieve sustainability goals
• Perform any other job duties assigned by AM, QM as required

The Person

• Bachelor's degree or above in Aviation Management / Business or related subjects
• Minimum 1-2 years of experience in ground operations/ Risk management or sustainability is preferred.
• Good communication and interpersonal skills.
• Good command of Cantonese, English and Mandarin
• Proficient with Office 365 suite and capable in developing dynamic presentation materials
• Independent, self-motivated, well-organized, and able to work under pressure
• Knowledge of sustainability practices and initiatives is preferred
• Strong planning and coordination skills with good attention to details
• Strong in report writing and analytical skills

The role

QUALITY ASSURANCE

• Effectively implement the PDCA cycle via identify potential lapses, review operational non-conformances, prepare analytical summary, recommend practice, work with respective departments on CAPA and last follow through the corrective and preventive process
• Cooperate with internal functional departments for the preparation of airline and regulatory audits
• Prepare and conduct both internal and external audits, and to and compile audit summary
• Consolidate and update different sets of data on daily basis from relevant departments as preparations for the monthly reports

RISK MANAGEMENT

• To collect risk information and recommend risk management initiatives by analyzing and studying best practices or reported incidents
• To monitor the availability of emergency response team and readiness of emergency center
• Manage risk by working with the functions involved in implementing remedial and preventive actions, such as organize emergency/ contingency drills

SUSTAINABILITY

• Develop and implement sustainability initiatives across the organization
• Conduct sustainability assessments and identify opportunities for improvement
• Report on sustainability performance and adjust as necessary to achieve sustainability goals
• Perform any other job duties assigned by AM, QM as required

The Person

• Bachelor's degree or above in Aviation Management / Business or related subjects
• Minimum 1-2 years of experience in ground operations/ Risk management or sustainability is preferred.
• Good communication and interpersonal skills.
• Good command of Cantonese, English and Mandarin
• Proficient with Office 365 suite and capable in developing dynamic presentation materials
• Independent, self-motivated, well-organized, and able to work under pressure
• Knowledge of sustainability practices and initiatives is preferred
• Strong planning and coordination skills with good attention to details
• Strong in report writing and analytical skills

Job Reference: SBU

Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department
The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job
You will:

• Conduct systems assurance testing across various software modules, including functional and non-functional tests
• Write test plans and design test cases based on business and system requirements
• Provide comprehensive test results and summaries to stakeholders
• Manage and monitor test progress, including defect management and quality assessments
• Support the development and execution of testing strategies for projects
• Provide regular updates and reports on testing progress and outcomes to management

About You
You should have:

• University degree in Computer Science, Engineering, Information Technology, or a relevant discipline
• Minimum of 5 to 8 years of experience in software testing, with strong skills in writing test plans and test cases
• Solid understanding of the Software Development Life Cycle (SDLC), QA processes, methodologies, and best practices
• Experience with test automation, test management, and defect management tools
• Experience in Continuous Integration (CI), Automation Tools, and Application Deployment Automation Tools

Terms of Employment
The level of appointment will be commensurate with qualifications and experience.

How To Apply
Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

About The Role

As a Head of Quality Management, you'll be responsible for the development and maintenance of QMS to ensure its alignment with the business's strategic objectives. Furthermore, the candidate will oversee quality operations to ensure continuous improvement works are driven for product consistency and operational excellence across the enterprise.

Job Responsibilities

• Oversee the development and maintenance of Quality Management System for the enterprise and to ensure its alignment with the business's strategic objectives
• Provide leadership to the functions of Quality Assurance & Quality Control for product categories of gifts & premium, or cosmetics
• Lead in factory and supplier audits and ensure all processes are fully compliant and adopts international regulatory standards according to the engagement of internal vendor/ supplier ordinance protocol
• Responsible for performing root cause analysis and provide & execute action plans to drive continuous quality initiatives
• Work closely with internal stakeholders (Product Development, & Procurement) for the fulfilment and alignment of quality deliverables
• Carry out analysis on key findings and market trends for the development of regional product specific strategies

Job Requirements

• Master of Science in Quality Management or Bachelor's Degree Holder of Engineering in Total Quality Engineering or any other relevant discipline of Engineering
• Minimum 9 years of quality management experience with at least 4 years of leadership experience obtained within a sizeable organisation within the manufacturing industry
• Previous experience in product categories of gifts & premium, personal care, or cosmetics are highly preferable
• Solid exposure in quality management systems, data processing and analytics, and process optimization is required
• Fluency in both written and spoken Cantonese, English, and Mandarin
• Occasional travelling to PRC is required
• Candidate with less experience will be considered for the title of Senior Manager (QMS)

Are you passionate about software quality assurance and looking for a challenging role in a dynamic environment? Join the IT Division of the Hong Kong Jockey Club as an Assistant Technical Manager in Quality Management. This 1-year contract position offers an exciting opportunity to contribute to the technological advancements of one of Hong Kong's most prestigious organizations.

The Hong Kong Jockey Club's IT Division is a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen. Their diverse team designs, builds, and operates the technology that powers the Club's hospitality, racing, and wagering operations. With a focus on innovation and growth, they deliver exceptional customer experiences while safeguarding the organization from external threats.

• System Assurance Testing: Conduct comprehensive functional and non-functional testing of company software modules.
• Test Planning: Create detailed test plans, design test cases, and business scenarios based on business and system requirements.
• Issue Management: Report, document, and track software issues efficiently.
• Quality Assurance: Manage and monitor test progress and defect management, providing preliminary assessments of quality risks and issues.
• Manual Testing: Implement manual testing for various systems to ensure optimal performance.
• Personal Development: Align your personal growth with business objectives and embrace the ongoing transformation of the team and department.

• Educational Background: A degree in Computer Science, Information Technology, or a relevant discipline.
• Testing Experience: Minimum 3 years of experience in software testing, with solid skills in writing test plans and test cases.
• Technical Knowledge: Familiarity with Software Development Life Cycle, QA processes, methodologies, and best practices.
• Problem-Solving Skills: Strong analytical abilities to tackle complex issues effectively.
• System Expertise: Knowledge of Microsoft Windows and Linux systems, Internet protocols, and script languages.
• Language Proficiency: English fluency is required for effective communication within the diverse team. Cantonese and Putonghua are preferred for local interactions.
• Tool Proficiency: Experience with Application Lifecycle Management tools such as Micro Focus ALM and Jira.
• Scripting Skills: Knowledge of scripting languages like Python, JavaScript, or Windows PowerShell is advantageous.
• Specialized Knowledge: Familiarity with Solace Appliance administration and operation is a plus.

Our client offers an attractive remuneration package and other benefits, such as:

• End of contract bonus (1 month)
• Annual leave
• Opportunity to work in the iconic Shatin Racecourse
• Regular working hours (Monday to Friday, 08:45-18:33)

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified individuals to apply, regardless of background or experience level.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department
The Service Delivery Department is responsible for designing and delivering "IT Digital Transformation Programme". In addition, the department is responsible for the delivery of application solutions including Finance, HR, CRM and Enterprise Data Warehouse systems for the Club's business portfolios and managing the IT Shenzhen delivery arm.

The Job
You will:

• Collaborate with stakeholders to define test plans for all Systems Assurance testing activities for projects
• Manage test projects' risk and quality against the project scope, budget and schedules to ensure production availability and reliability
• Be responsible for Test Project Management with the ability to manage test environments, team resources and stakeholders of multiple activities concurrently
• Manage, maintain, and develop a high-performing test team to meet demand ; ensure the adequate capability of staff to execute tasks
• Drive automation as part of the overall test strategy to improve cycle time and product quality
• Provide ongoing input to process improvement, such as the SA process, test environment management and release management
• Participate and contribute positively to create a diverse and inclusive culture with trust and respect. Play an active role to support cross-team/division/department efforts and model collaborative behaviours

About You
You should have:

• Degree qualification in Computer Science, Information Technology, or relevant disciplines
• Minimum of 10 years of work experience in software/system testing, including at least 5 years in management roles leading teams
• Experienced in working in large-scale and complex systems environments and able to demonstrate the ability to deliver large-scale test projects on time and with quality
• Detailed understanding of Software Development Life Cycle, quality assurance process, methodologies and best practices
• Proficiency in English (written and spoken), Cantonese and Putonghua are preferred
• Solid working knowledge of Software Quality Assurance process, methodologies, tools and best practices
• Proficient in Test Management and Defect Management tools
• Solid experience in leading a team of testers

Terms of Employment
The level of appointment will be commensurate with qualification and experience.

Enquiries
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.