380 Relationship Management jobs in Hong Kong

Get AI-powered advice on this job and more exclusive features.

About Ant InternationalWith headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit

Responsibilities:

• Responsible of user growth operations for the loyalty programme of AlipayHK.
• Develop and implement user engagement strategies.
• Analyse user data to identify trends, behaviours, and opportunities for improvement.
• Keep track of KPIs and generate promotion report on a daily basis.
• Collaborate with all BUs to align CRM strategies with payment team OKRs.
• Identify new partnership opportunities and maintain strong relationships with existing partners.
• Create and maintain comprehensive documentation of CRM processes, policies, and customer interactions.
• Gather and analyse customer feedback and identify issues to improve payment products, services and operations.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 6-10 years of experience in a CRM role, ideally with experience in payment industry.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• As a good team player as well as a self-driven individual.
• Excellent communication and interpersonal skills.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service

Referrals increase your chances of interviewing at Ant International by 2x

Sign in to set job alerts for “Customer Relationship Management Manager” roles. Regional CRM Manager, Asia (Luxury Brand) CRM Analytics Manager (Luxury Fashion), 45K Channel Sales Manager / Account Manager - US Markets (Frequent Travel to US is Required) Assistant Account Manager (Employee Benefits) Product Manager, Account Onboarding and Management Account Manager - Asset Management and Hedge Funds Customer Relationship Manager (Customer Contact Centre) (HK) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Customer Relationship Management Specialist Senior Manager - Digital, Fan Engagement and CRM Client Account Manager - Global Family and Institutional Wealth

Wan Chai District, Hong Kong SAR 3 weeks ago

Manager / Assistant Manager, Digital Marketing and Analysis Technical Account Manager - Data Delivery Senior Manager Digital Marketing Solutions and Services Digital Marketing Manager (Social Media Management) - Healthcare Co.

Wan Chai District, Hong Kong SAR 1 week ago

Manager Data Analytics and CRM (AI/ Machine Learning on Risk) (HK) Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 3 weeks ago

Client Account Manager - Hong Kong Domestic and Southeast Asia Client Account Manager - Taiwan International

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Director, Relationship Management Senior Director, Relationship Management

Get AI-powered advice on this job and more exclusive features.

This role is to lead the ICE Fixed Income & Data Services Relationship team in Asia Pacific, grow the regional revenue and manage a team of relationship managers. The role directly reports to the Head of Client Development, APAC. ICE Fixed Income & Data Services. The candidate will lead from the front and directly impact the future growth of the business through their strong leadership skills, communication, collaborations, client relationship management experience and industry network.

This is a key senior position within our APAC sales team providing a great opportunity to further develop your leadership skills with a strong global brand, high performing team, close collaboration with APAC & Global Senior Leaders/Stakeholders and growth strategy development and execution for Asia Pacific. This is a long-term opportunity to join one of the fastest growing exchange businesses in the world with an aggressive plan to keep acquiring and innovating with talent at its core.

Responsibilities

• Formulate and execute the client growth strategy for the Asia Pacific region.
• Provide support and coaching to the team in account planning, strategic renewals, erosion mitigation, complex RFPs, and negotiations.
• Foster strong client relationships, particularly with C-Suite executives and senior managers.
• Stay informed about the ICE Fixed Income & Data Services products and solutions and their market applications in the APAC region and globally.
• Understand the client base composition and assist the Relationship Management team in developing territory plans to meet objectives.
• Collaborate with other senior leaders worldwide to drive top-line revenue growth.

Knowledge and Experience

• 7+ years of client management and leadership experience in institutional financial markets, particularly working with clients in our key segments.
• 5+ years of experience in leading and coaching teams.
• Strong communication, organization, presentation, and negotiation skills in Business English (both verbal and written).
• Demonstrated personal integrity and a confident, positive manner.
• Ability to work effectively both independently and as part of a team.
• A learning mindset.
• A solid understanding of financial markets and market data is essential, along with a passion for the industry.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Finance

Referrals increase your chances of interviewing at ICE by 2x

Get notified about new Director Relationship Management jobs in Hong Kong, Hong Kong SAR .

Senior Director, Relationship Management Director, Label Management and Business Development- The Orchard Director, Label Management and Business Development Director of Business Development - Fund Services Multi-properties Director of Business Development - Luxury Travel Business Development & Sales Director (NewBund) SVP, Team Lead, HR Relationship Management, Human Resources Multi-properties Director of Business Development - China Market Director, Business Development, CLSA Fund Services Director, Services Business Development (Cantonese Speaking)-R-237783

Wan Chai District, Hong Kong SAR 2 days ago

Real Estate, Business Development Director (Based in Cambodia) Associate Director, Institutional Client Business, Wealth Management Business Development Executive - Mystery Shopping

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Director, Relationship Management Senior Director, Relationship Management

Get AI-powered advice on this job and more exclusive features.

This role is to lead the ICE Fixed Income & Data Services Relationship team in Asia Pacific, grow the regional revenue and manage a team of relationship managers. The role directly reports to the Head of Client Development, APAC. ICE Fixed Income & Data Services. The candidate will lead from the front and directly impact the future growth of the business through their strong leadership skills, communication, collaborations, client relationship management experience and industry network.

This is a key senior position within our APAC sales team providing a great opportunity to further develop your leadership skills with a strong global brand, high performing team, close collaboration with APAC & Global Senior Leaders/Stakeholders and growth strategy development and execution for Asia Pacific. This is a long-term opportunity to join one of the fastest growing exchange businesses in the world with an aggressive plan to keep acquiring and innovating with talent at its core.

Responsibilities

• Formulate and execute the client growth strategy for the Asia Pacific region.
• Provide support and coaching to the team in account planning, strategic renewals, erosion mitigation, complex RFPs, and negotiations.
• Foster strong client relationships, particularly with C-Suite executives and senior managers.
• Stay informed about the ICE Fixed Income & Data Services products and solutions and their market applications in the APAC region and globally.
• Understand the client base composition and assist the Relationship Management team in developing territory plans to meet objectives.
• Collaborate with other senior leaders worldwide to drive top-line revenue growth.

Knowledge and Experience

• 7+ years of client management and leadership experience in institutional financial markets, particularly working with clients in our key segments.
• 5+ years of experience in leading and coaching teams.
• Strong communication, organization, presentation, and negotiation skills in Business English (both verbal and written).
• Demonstrated personal integrity and a confident, positive manner.
• Ability to work effectively both independently and as part of a team.
• A learning mindset.
• A solid understanding of financial markets and market data is essential, along with a passion for the industry.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Finance

Referrals increase your chances of interviewing at ICE by 2x

Get notified about new Director Relationship Management jobs in Hong Kong, Hong Kong SAR .

Senior Director, Relationship Management Director, Label Management and Business Development- The Orchard Director, Label Management and Business Development Director of Business Development - Fund Services Multi-properties Director of Business Development - Luxury Travel Business Development & Sales Director (NewBund) SVP, Team Lead, HR Relationship Management, Human Resources Multi-properties Director of Business Development - China Market Director, Business Development, CLSA Fund Services Director, Services Business Development (Cantonese Speaking)-R-237783

Wan Chai District, Hong Kong SAR 2 days ago

Real Estate, Business Development Director (Based in Cambodia) Associate Director, Institutional Client Business, Wealth Management Business Development Executive - Mystery Shopping

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Associate Director, Relationship Management, ME

Join to apply for the Associate Director, Relationship Management, ME role at Standard Chartered

Associate Director, Relationship Management, ME

6 days ago Be among the first 25 applicants

Join to apply for the Associate Director, Relationship Management, ME role at Standard Chartered

Get AI-powered advice on this job and more exclusive features.

• As a Standard Chartered Relationship Manager in SME Banking, you’ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the bank's strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements
  
  

Job Summary

• As a Standard Chartered Relationship Manager in SME Banking, you’ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the bank's strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements
  
  

About Wealth And Retail Banking

• Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
  
  

Key Responsibilities

• To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Medium Enterprise customers within acceptable risk parameters.
• Contribute toward achieving the team’s overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, colleagues in Client Due Diligence, and partners in Risk, Compliance, other support functions, and Product.
  
  

Skills And Experience

• Minimum 5 years of relevant experience in serving Business, Commercial and Corporate clients.
• Experience servicing cross-border international businesses.
• Proven track record in client relationship management and business development.
• Demonstrates strong understanding of accounting principles, financial modelling, and financial statement analysis.
• Able to assess client creditworthiness and provide key risk considerations and mitigations.
• Sound product knowledge on trade, cash, lending, and FX.
• Strong understanding of local industries, supply and value chains, and market environment.
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking.
• Strong understanding in business guidelines and compliance issues.
• Sound knowledge of financial markets and investment products.
• Outstanding communication and presentation skills.
• Motivated self-starter, identifying opportunities, providing innovative approaches to meet client needs.
• Maintains a high standard of personal conduct and lives our valued behaviours
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Get notified about new Director Relationship Management jobs in Kwun Tong District, Hong Kong SAR .

Senior Relationship Manager, Asia Intermediaries Vice President, Product Management & Client Services, Wealth Management Solutions, APAC Director of Business Development(Cactus Custody) Senior Director, Business Management, Distribution Director, Label Management and Business Development SVP, Team Lead, HR Relationship Management, Human Resources Sales Director - IT Services (Retail | Business Development | Up to 2M | Perm) Associate Director, Operations Business Management Business Development & Sales Director (NewBund) Director, Business Development, CLSA Fund Services Director of Business Development - Chemical (Remote) Director, Services Business Development (Cantonese Speaking)-R-237783

Wan Chai District, Hong Kong SAR 2 weeks ago

Business Development Director (Payments) APAC Business Development Director - E - commerce Logsitics

Southern District, Hong Kong SAR 1 week ago

Associate Director, Account Management (Accounting & Tax)

Shenzhen, Guangdong, China CN¥20,000.00-CN¥40,000.00 1 year ago

Managing Director/Executive Director/Director, Relationship Management, Wealth Management

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
**Position Responsibilities:**
- Involve in product planning and regular product assessments. A key driver to materialize product ideas into compelling investment products.
- To be an advocate of revenue maximizer throughout the product generation process.
- Perform administration for key accounts including the following: new account setup, client recordkeeping, client reporting, client billing, terminations and account maintenance.
- Ensure efficient workflow between the various business functions to ensure accurate recording of client data through all stages of processing.
- To handle investment communication for members and employers.
- Work with vendors including external managers/administrators/custodians to support and strengthen managed accounts operations.
- Coordinate larger projects and implementations within the group.
- Play a key role in contributing to the growth and development of our relationships
- Act as an advocate for the clients by participating in departmental and divisional projects which impact clients
- Act as a liaison between clients and Marketing to create and deliver marketing tools to support our programs. creation and implementation of value add programs to support clients
- Participates in team initiatives
**Required Qualifications:**
- University Degree
- 5+ years' experience working in client manager roles
- Thorough understanding of business models, distribution channels, products and systems
- Proven project management skills with the ability to organize, prioritize and ensure deadlines are met
- Strong analytical skills with the ability to define and solve problems quickly
- Very strong relationship building skills with excellent presentation, verbal and written communication skills
- Excellent team player yet able to work independently and make effective decisions
- Ability to assess issues and react quickly in a fast-paced, growing environment
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About this role**
**Business: Client Business**
Within the Client Business group, we pride ourselves on creating, communicating and delivering investment solutions for clients worldwide. To that end, we have teams of professionals with expertise in the many functions that combined make this effort successful and sustainable, including relationship management, marketing, sales, client service, and product development and management.
The Client Business group serves institutional and retail clients, including pension plans, insurance companies, third-party mutual funds, endowments and foundations, charities, corporations, official institutions, banks, family offices, financial professionals and individual investors.
Professionals within the team work together to deliver a full range of asset management, risk management and advisory services relevant to clients' investment needs. Unified under one global client platform, individual client businesses are accountable for client relationships and distribution of products and services and are supported by a centralized marketing function which ensures consistency globally.
**Responsibilities:**
+ Develop, manage and strengthen relationship with distributors in Hong Kong with a primary focus on the local retail banks, universal banks and insurance companies. This includes developing and executing business plan with well defined targets, identifying business opportunities for strategic growth, and forming strategic alliances with key internal and external stakeholders grow assets.
+ Strengthen and deepen relationships for accounts acting as primary relationship manager, maximize and grow sales across our platform of products and solutions, including mutual funds, alternative products, ETFs and bespoke solutions. Be the point of contact for client inquires. Be the face of the firm, able to speak holistically across the value of the firm and full spectrum of the firm's offerings.
+ Collaborate closely with senior relationship managers on all aspects of sales and client servicing activities, including participating in roadshows, preparing presentation materials, meeting notes, client reports, competitive analysis, RFPs for key client accounts.
+ Partner with key stakeholders including Global Product Solutions, Product Specialists, and Marketing to drive marketing campaigns and business outcomes.
+ Assist in business planning for the HK wealth team, conducting research on new business initiatives, new prospects and new products.
+ Assist in sales support activities, internal projects and events as needed.
**Requirements:**
+ 5-7 years of client facing experience in the Asset and Wealth management industry, with proven track record as a sales, relationship manager, investor relations or product specialist.
+ Strong product knowledge of mutual funds, alternative investments, strong business acumen and market knowledge.
+ Proficiency in English, Cantonese and Mandarin.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Head of Relationship Management (Learning and Development)

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

Head of Relationship Management (Learning and Development)

1 month ago Be among the first 25 applicants

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

The Hong Kong Institute of Bankers (HKIB) is a professional organisation in Hong Kong established in 1963. The institute is devoted to enhance the competitive edge of members in the banking and financial industries through the provision of quality education, training and examinations relevant to their needs.

Job Description

We are now looking for:

To drive and sustain the development of the Institute by promoting quality Professional Qualification Programmes, including the Enhanced Competence Framework (ECF) and Certified Banker (CB), as well as Continuing Development Programmes (CDP). Our aim is to enhance the competency standards of the banking industry and elevate HKIB as the authoritative institute in setting these standards in Hong Kong and across the region.

Job Responsibilities

• Manage the relationships with banks covering all HKIB business lines (ECF, CB, CDP, Membership and Events)
• Assist the Professional Competence Development team in formulating strategies to promote and position HKIB professional qualifications to banks.
• Responsible for product development, marketing and sales of continuing development programme for all industry practitioners
• Lead the Business Development Team and China Development Team, covering both HK and ex-HK businesses
• Drive team performance by setting strategic direction and formulating business strategies
• Develop strategies to build collaborations with business partners and trainers to support the Institute’s development
  
  

Job Requirements

• Degree holder in any discipline
• Minimum 12 years of experience preferably in training or front-line business functions with the education/banking sector, of which at least 5 is at management level
• Holders of HKIB professional qualifications such as Certified Banker (CB) or ECF qualifications are preferable
• Experience in banking product development or training & development will be an added advantage
• Exceptional leadership skills and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines
• Excellent interpersonal skills to work with people at all levels
• Strong project management, analytical and problem-solving skills
• Able to establish network with senior executives within the industry
• Energetic, self-motivated, resourceful, and result oriented
• Excellent command in both written and spoken English, Cantonese and Putonghua
  
  

Interested parties may send your application with your resume by clicking "A pply Now".

Applicants are welcomed to visit our website for further information about the institute.

Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Seniority level

• Seniority level Executive

Employment type

• Employment type Other

Job function

• Job function Finance, Sales, and Human Resources
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at The Hong Kong Institute of Bankers by 2x

Get notified about new Head of Relationship Management jobs in Hong Kong SAR .

Senior Director, Relationship Management Senior Director, Relationship Management Team Head, Client Relationship Management, Private Banking Team Head, Relationship Management, Wealth Management Head of Industry, eCommerce, Gaming, and Travel Team Head, Relationship Management, Wealth Management Senior Relationship Manager, Asia Intermediaries Director of Sales And Business Development Head of Client Acceptance, Global Incorporations Sales Director (Hybrid-Flexible Options)

Wan Chai District, Hong Kong SAR 2 weeks ago

Head of SME Banking (Product and Strategy) Key Account Director, Consumer, Global Account Program

Wan Chai District, Hong Kong SAR 1 week ago

Regional Sales Director - Medium Enterprise (Net New)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Head of Relationship Management (Learning and Development)

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

Head of Relationship Management (Learning and Development)

1 month ago Be among the first 25 applicants

Join to apply for the Head of Relationship Management (Learning and Development) role at The Hong Kong Institute of Bankers

The Hong Kong Institute of Bankers (HKIB) is a professional organisation in Hong Kong established in 1963. The institute is devoted to enhance the competitive edge of members in the banking and financial industries through the provision of quality education, training and examinations relevant to their needs.
Job Description
We are now looking for:
To drive and sustain the development of the Institute by promoting quality Professional Qualification Programmes, including the Enhanced Competence Framework (ECF) and Certified Banker (CB), as well as Continuing Development Programmes (CDP). Our aim is to enhance the competency standards of the banking industry and elevate HKIB as the authoritative institute in setting these standards in Hong Kong and across the region.
Job Responsibilities

• Manage the relationships with banks covering all HKIB business lines (ECF, CB, CDP, Membership and Events)
• Assist the Professional Competence Development team in formulating strategies to promote and position HKIB professional qualifications to banks.
• Responsible for product development, marketing and sales of continuing development programme for all industry practitioners
• Lead the Business Development Team and China Development Team, covering both HK and ex-HK businesses
• Drive team performance by setting strategic direction and formulating business strategies
• Develop strategies to build collaborations with business partners and trainers to support the Institute’s development
  

Job Requirements

• Degree holder in any discipline
• Minimum 12 years of experience preferably in training or front-line business functions with the education/banking sector, of which at least 5 is at management level
• Holders of HKIB professional qualifications such as Certified Banker (CB) or ECF qualifications are preferable
• Experience in banking product development or training & development will be an added advantage
• Exceptional leadership skills and proven ability to manage multiple responsibilities in a fast-paced environment with critical deadlines
• Excellent interpersonal skills to work with people at all levels
• Strong project management, analytical and problem-solving skills
• Able to establish network with senior executives within the industry
• Energetic, self-motivated, resourceful, and result oriented
• Excellent command in both written and spoken English, Cantonese and Putonghua
  

Interested parties may send your application with your resume by clicking "A pply Now".
Applicants are welcomed to visit our website for further information about the institute.
Data collected will be used for recruitment purposes only. Personal data provided by job applications will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified. Seniority level

• Seniority level Executive

Employment type

• Employment type Other

Job function

• Job function Finance, Sales, and Human Resources
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at The Hong Kong Institute of Bankers by 2x

Get notified about new Head of Relationship Management jobs in Hong Kong SAR .

Senior Director, Relationship Management Senior Director, Relationship Management Team Head, Client Relationship Management, Private Banking Team Head, Relationship Management, Wealth Management Head of Industry, eCommerce, Gaming, and Travel Team Head, Relationship Management, Wealth Management Senior Relationship Manager, Asia Intermediaries Director of Sales And Business Development Head of Client Acceptance, Global Incorporations Sales Director (Hybrid-Flexible Options)

Wan Chai District, Hong Kong SAR 2 weeks ago

Head of SME Banking (Product and Strategy) Key Account Director, Consumer, Global Account Program

Wan Chai District, Hong Kong SAR 1 week ago

Regional Sales Director - Medium Enterprise (Net New)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Team Head, Corporate Relationship Management, Business Banking

Join to apply for the Senior Team Head, Corporate Relationship Management, Business Banking role at Bank of China (Hong Kong)

Senior Team Head, Corporate Relationship Management, Business Banking

1 day ago Be among the first 25 applicants

Join to apply for the Senior Team Head, Corporate Relationship Management, Business Banking role at Bank of China (Hong Kong)

Direct message the job poster from Bank of China (Hong Kong)

• Manage, develop and straighten Business Banking client relationship, provide high-quality, comprehensive and tailor-made banking services.
• Explore potential Business Banking clients, increase market share, actively perform cross-selling
• Lead a group of Relationship Managers by providing guidance, coaching, and leadership on client acquisition and client management
• Motivate and manage team to achieve various individual business targets and contribute to the performance of the team.
• Build sustainable business growth and achieve goals predetermined by Senior Management.
• Conduct regular review and take proactive measures to ensure credit quality
  
  

Duties

• Manage, develop and straighten Business Banking client relationship, provide high-quality, comprehensive and tailor-made banking services.
• Explore potential Business Banking clients, increase market share, actively perform cross-selling
• Lead a group of Relationship Managers by providing guidance, coaching, and leadership on client acquisition and client management
• Motivate and manage team to achieve various individual business targets and contribute to the performance of the team.
• Build sustainable business growth and achieve goals predetermined by Senior Management.
• Conduct regular review and take proactive measures to ensure credit quality
  
  

Requirements

• Degree or above with major in Business Administration, Marketing, Economics, Finance or related discipline.
• Minimum of 10 years relevant experience in financial services, with at least 5 years in managerial level.
• Sound knowledge in business banking sector, banking operation, risk management and business practices
• Possess a strong sense of awareness to people, able to identify bottlenecks and motivate team
• Holder of HKSI (Type 1 &4) and IIQE (General & Long Term Business (excluding Linked Long Term Business)); ECF–CRM, CFA, CFP, CFMP preferred
• Familiar with banking operations and related policies, laws and regulatory requirements.
• Excellent communications and presentation skills with good command of Chinese in both spoken and written including Mandarin
  
  

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Banking, Capital Markets, and Financial Services

Referrals increase your chances of interviewing at Bank of China (Hong Kong) by 2x

Get notified about new Team Head jobs in Hong Kong SAR .

Team Head, Relationship Management, Wealth Management Team Head, Relationship Management, Wealth Management

Central & Western District, Hong Kong SAR 1 day ago

Team Head - Non-Bank Financial Institutions SVP

Hong Kong, Hong Kong SAR
HK$90,000.00
-
HK$120,000.00
1 week ago

Team Head, Client Relationship Management, Private Banking SVP, Team Lead, HR Relationship Management, Human Resources Regional CRM Manager, Asia (Luxury Brand) Head Of Upper School - International school Hong Kong– August 2025 Start, ASQ INTERNATIONAL SVP/ED, Team Head, Know Your Customer, Private Banking Senior Director, Relationship Management Research Director, Managing Lead, Executive Search SVP, Team Head, Financial Institutions (NBFI) Associate Director / Director - Partnership Development Vice President, Trustee Operations, Hong Kong (Hybrid)

Kowloon City District, Hong Kong SAR 1 week ago

Regional Head of Employee Relations, Asia Vice President, Team Lead, Loans Operations Director, Head of Money Movement Solutions(MMS), Greater China

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr