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Regional Salesforce Senior Engineer/ Release Support
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Job Description
Salesforce Senior Engineer and Salesforce Release Support Analyst (2 roles)
Job Overview
We are seeking a proactive and detail-oriented
Salesforce Senior Engineer and Salesforce Release Support
to oversee the end-to-end release cycle for our Salesforce platform and provide ongoing application support. This role ensures the smooth deployment of new features, enhancements, and fixes, and serves as a key point of contact for Salesforce-related support activities.
For senior candidates with solid technical knowledge and experience, they will be selected for the Salersforce Senior Engineer/ Tech Lead; For candidates with less experience, they will be considered for Release Support Analyst/ Analyst Programmer.
Key Responsibilities
- Lead the design, development, and implementation of scalable solutions on Salesforce Service Cloud, ensuring alignment with business requirements and best practices.
- Architect and develop custom Apex classes, Lightning Components, Visualforce pages, and process automations to enhance Service Cloud functionality.
- Drive and manage API integrations between Salesforce and external systems, ensuring secure, efficient, and reliable data exchange.
- Mentor and guide junior developers, review code for quality and adherence to Salesforce standards, and foster a culture of technical excellence.
- Collaborate with cross-functional teams (business, product, QA) to gather requirements, troubleshoot issues, and deliver high-quality Service Cloud solutions on time.
- Coordinate and manage Salesforce release cycles, including sandbox refreshes, deployments, and post-release validations.
- Develop and maintain release schedules, deployment plans, and change logs.
- Collaborate with developers, admins, testers, and business stakeholders to ensure successful and timely releases.
- Maintain and improve CI/CD pipelines and version control (e.g., using Git, Copado, Gearset, or similar tools).
- Ensure all changes are compliant with company policies and Salesforce best practices.
- Stay current with Salesforce platform releases, features, and best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
- 4+ years of experience in Salesforce application developenment, administration, support, or release management.
- Experience with Salesforce deployment tools (e.g., Change Sets, Gearset, Copado, SFDX, etc.).
- Strong understanding of Salesforce architecture, configuration, and security model.
- Familiarity with ITIL or ITSM practices a plus.
- Excellent organizational, analytical, and communication skills.
- Salesforce Administrator certification (ADM201) required; additional certifications a plus (e.g., Platform App Builder, Advanced Admin).
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