31 Repair Services jobs in Hong Kong

Join to apply for the Service Technician role at KONE

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2 years ago Be among the first 25 applicants

Join to apply for the Service Technician role at KONE

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
  

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
  

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
  

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at KONE by 2x

Sign in to set job alerts for “Service Technician” roles.

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Wan Chai District, Hong Kong SAR 4 days ago

Regional IT Service Desk Engineer Asia Pacific

Wan Chai District, Hong Kong SAR 5 months ago

Deputy General Manager, Service Management Centre Field Service Engineer (rehabilitation / medical / electrical) Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 2 weeks ago

Assistant Client Service Manager - Private Banking Department (HK) (Assistant) Service Management Manager (ToB) Technical Service Engineer (Fleet Program) Presales Engineer / Service Solutions Architect Complaint Management and Service Project, Principal (Senior Manager) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

Causeway Bay, Hong Kong SAR 10 months ago

Service Quality Manager - Cards & Unsecured Lending IT Service Delivery Manager (Network Infrastructure Support) Technical Lead, Network Services (Investment Bank) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) IT Service Delivery Manager, Digital Solution

Wan Chai District, Hong Kong SAR 5 months ago

Service Delivery Manager (Cybersecurity)

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Join to apply for the Field Service Technician role at Wabtec Corporation

2 days ago Be among the first 25 applicants

Join to apply for the Field Service Technician role at Wabtec Corporation

Get AI-powered advice on this job and more exclusive features.

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.

How will you make a difference?

As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises.

What do we want to know about you?

• Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
• Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage.
• HK driving license 2 is preferred.
• Fluency in Cantonese and English.
• Responsible, independent, hardworking and self-motivated.
  
  
  

What will your typical day look like?

• Handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises
• Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
• Team spirit and sense of responsibility, strict work discipline and strong safety awareness. Maintain site safety, works quality & workmanship as specified.
• Handle ad-hoc projects assigned by the management
  
  
  

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant”

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Manufacturing
• Industries Railroad Equipment Manufacturing

Referrals increase your chances of interviewing at Wabtec Corporation by 2x

Sign in to set job alerts for “Field Service Technician” roles.

Hong Kong, Hong Kong SAR HK$23,000.00-HK$0,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 18,000.00-HK 26,000.00 4 days ago

Hong Kong, Hong Kong SAR HK 234,000.00-HK 247,000.00 4 months ago

Hong Kong, Hong Kong SAR HK 292,500.00-HK 312,000.00 4 months ago

Hong Kong, Hong Kong SAR HK 234,000.00-HK 260,000.00 4 months ago

Leading Security Guard (Power Systems/Technical Services) Field Service Engineer (rehabilitation / medical / electrical) Assistant Service Engineer, BMS / Controls Assistant Service Engineer, Controls / BMS SERVICE ENGINEER - Europe MNC medical & healthcare equipment & machine / electrical & mechanical (Kwai Hing) SERVICE ENGINEER - Europe MNC machine equipment / medical device brand owner (Kwai Hing)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Responsibilities :

• Perform preventive / corrective maintenance work for UPS to customers
• Complete daily service request in system
• Start up service for new UPS

Qualifications

Requirements :

• Diploma in Electrical or Mechanical Engineering
• 2 years working experience in Electrical field or UPS in data centers are preferable
• Knowledge in Electrical field or UPS Systems is an advantage
• Able to work over-time, irregular hours and independently
• Candidates with less experience and education will be considered as Trainee
• This position is based in Macau and Macau ID holder is a must

What we offer

• Double pay
• Medical (include spouse & child) and dental benefits
• 15 days annual leave + birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 0091SS #J-18808-Ljbffr

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who will you be working with?**
You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
**How will you make a difference?**
As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises.
**What do we want to know about you?**
+ Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
+ Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage.
+ HK driving license 2 is preferred.
+ Fluency in Cantonese and English.
+ Responsible, independent, hardworking and self-motivated.
**What will your typical day look like?**
+ Handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises
+ Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
+ Team spirit and sense of responsibility, strict work discipline and strong safety awareness. Maintain site safety, works quality & workmanship as specified.
+ Handle ad-hoc projects assigned by the management
**"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who will you be working with?**
You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
**How will you make a difference?**
As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises.
**What do we want to know about you?**
+ Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
+ Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage.
+ HK driving license 2 is preferred.
+ Fluency in Cantonese and English.
+ Responsible, independent, hardworking and self-motivated.
**What will your typical day look like?**
+ Handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises
+ Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
+ Team spirit and sense of responsibility, strict work discipline and strong safety awareness. Maintain site safety, works quality & workmanship as specified.
+ Handle ad-hoc projects assigned by the management
**"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Join to apply for the Field Service Technician role at Wabtec Corporation

2 days ago Be among the first 25 applicants

Join to apply for the Field Service Technician role at Wabtec Corporation

Get AI-powered advice on this job and more exclusive features.

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
You will be working with our CS Operations and Maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
How will you make a difference?
As a member of the CS Operations and Maintenance team, you will be responsible for handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises.
What do we want to know about you?

• Form 5 / electrical / mechanical / hydraulic / pneumatic related certificates, or proven experience or training
• Certificate of Registration of Electrical Worker (Grade A) and/or Gantry crane operator and/or forklift operator is a definite advantage.
• HK driving license 2 is preferred.
• Fluency in Cantonese and English.
• Responsible, independent, hardworking and self-motivated.
  

What will your typical day look like?

• Handling, maintaining, repairing and installing electrical / mechanical / hydraulic / pneumatic equipment in MTRC premises
• Maintain good communication with various stakeholders to ensure overall works progress as scheduled.
• Team spirit and sense of responsibility, strict work discipline and strong safety awareness. Maintain site safety, works quality & workmanship as specified.
• Handle ad-hoc projects assigned by the management
  

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant”
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Manufacturing
• Industries Railroad Equipment Manufacturing

Referrals increase your chances of interviewing at Wabtec Corporation by 2x

Sign in to set job alerts for “Field Service Technician” roles.

Hong Kong, Hong Kong SAR HK$23,000.00-HK$0,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 18,000.00-HK 26,000.00 4 days ago

Hong Kong, Hong Kong SAR HK 234,000.00-HK 247,000.00 4 months ago

Hong Kong, Hong Kong SAR HK 292,500.00-HK 312,000.00 4 months ago

Hong Kong, Hong Kong SAR HK 234,000.00-HK 260,000.00 4 months ago

Leading Security Guard (Power Systems/Technical Services) Field Service Engineer (rehabilitation / medical / electrical) Assistant Service Engineer, BMS / Controls Assistant Service Engineer, Controls / BMS SERVICE ENGINEER - Europe MNC medical & healthcare equipment & machine / electrical & mechanical (Kwai Hing) SERVICE ENGINEER - Europe MNC machine equipment / medical device brand owner (Kwai Hing)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Responsibilities :

• Perform preventive / corrective maintenance work for UPS to customers
• Complete daily service request in system
• Start up service for new UPS

Qualifications

Requirements :

• Diploma in Electrical or Mechanical Engineering
• 2 years working experience in Electrical field or UPS in data centers are preferable
• Knowledge in Electrical field or UPS Systems is an advantage
• Able to work over-time, irregular hours and independently
• Candidates with less experience and education will be considered as Trainee
• This position is based in Macau and Macau ID holder is a must

What we offer

• Double pay
• Medical (include spouse & child) and dental benefits
• 15 days annual leave + birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 0091SS #J-18808-Ljbffr

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

Qualification

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

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Join to apply for the Technical Support Engineer role at Michael Page .

About Our Client

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

Job Description

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

The Successful Applicant

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

What's on Offer

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Contact

Royce Chan

Quote job ref: JN-052025-6748367

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

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