267 Retail Assistant jobs in Hong Kong

To manage and support Travel Retail development of Diptyque in China, Hong Kong, Macao and Taiwan to maximize the performance of our points of sale, i.e. Airports and Downtown Stores. You will contribute to increasing the turnover, market share and ranking, and will guarantee brand image within our distribution. The position is based in Hong Kong but includes frequent trips within the area (60%).

DUTIES & KEY RESPONSIBILITIES

To manage all POS ensure active contributions to its sales target and always guarantee an impeccable level of brand image and customer experience.

COMMERCIAL OBJECTIVE

• Manage and achieve the area's sell-out target and increase the Company's market share, ensuring that objectives are reached through designing and implementing appropriate action plan with clients and retail team.
• Personally contribute to achievement of sales (retailer sell out) budget in each location by being present in store, leading by example, and coaching teams to meet or exceed targets.
• Keep a close monitoring of expenses (staff costs, POS material consumption, animations) to ensure optimal ROI and respect of budgets and allocations.

OPERATIONS

• Ensure the sales and brand image are optimized, thanks to a strong command of supply chain processes and operational duties.
• Follow up timely novelty placement, in line with the brand’s marketing calendar.
• Maintain product assortment and stock level in each door, respecting each door’s space configuration and PAX specificity.
• Follow up on the travel retail operators’ orders on counter arrival (saleable & non saleable), returns, destructions, as well as keeping a close control of their local stock management parameters (min/max, replenishment levels…).
• Provide constructive feedback and coordinate with corporate office and retailer operation team when process improvement opportunities or are identified.

PEOPLE MANAGEMENT

• Manage and develop a team of Beauty Advisors, ensuring they reach objectives in line with the brand’s strategy, and deliver a high level of customer experience; make sure generic staff’s support is fully leveraged.
• Hire, onboard, train, coach and motivate a team of Beauty Advisors assigned to our brand in partnership with our travel retail operators.
• Set and follow up on sales targets and development plan per Beauty Advisor.
• Train and incentivize the stores’ generic staff, to ensure continuity in customer service.
• Organize incentive to push sales, reduce stock level, clear discontinued items and etc.
• Prepare and animate briefings, share and explain store performance and sales target to the team.

BUSINESS INTELLIGENCE

• Provide regular sales and retail KPIs analysis and make recommendations, to develop the turnover and visibility of the brand; keep management informed about any noteworthy initiative from competitive environment and conduct necessary price surveys.
• Prepare and share daily/weekly/monthly business analysis and reporting of retail performance, including Sell-Out, relevant retail KPIs as well as stock level and assortment.
• Conduct monthly in-depth sales analysis by door, by airport, by operator, and by product category, and use the information to appropriately feed the action plans per door.
• Maintain a high level of competitive intelligence by identifying new brands, latest launches animations and best practices from competition, and reporting them on a synthetic and solution-oriented manner.
• Conduct price survey on a regular basis, for the brand and the competitive environment.

BUSINESS DEVELOPMENT

• Help identifying opportunities for the brand’s development in the region (new doors, improved spaces and additional visibility, animations) and be instrumental in their implementation.
• Thanks to a deep knowledge of the area, help identify opportunities for opening new doors; help secure space & location for the brand.
• By leveraging close relationship with operators, identify and negotiate additional visibility or improved locations in existing doors, to maximize sales while maintaining the brand identify and equity.
• Coordinate the construction and installation of new counters with our architecture department and our local manufacturers; ensure stock, POS material and visuals are received in a timely manner.

BRAND IMAGE AND TRADE MARKETING

• Be the ambassador of the image of the brand and of service level in our points of sale (including digital), ensure local adaptation and implementation of the brand’s marketing and animation plan (including negotiation of opportunities with operators).
• Ensure the brand’s presentation in every door is always impeccable, including stock level, maintenance of the spaces, timely novelty placement, update of POS material, visuals and lightboxes, and compliance with headquarter merchandising guidelines.
• Guarantee excellent client service and experience, supervises sales to ensure client satisfaction and that the qualitative standards required by our brand and the operators are met.
• Identify, organize, plan & execute all brand or retailer driven activations; follow-up and recap all events, highlighting success, opportunities for improvement and profitability.
• Embody our brands values in terms of grooming, language, storytelling and behaviors, to ensure a unique client experience aligned with the brand’s expectations.
• Work closely with Product Marketing, Digital, PR and Training team to define 360º strategy to maximizing sales. Ensure thorough execution of that plan, and seamless local coordination.
• Share input on new developments and opportunities including local marketing activations, exclusive products, visual merchandising tools.

CLIENT RELATIONSHIP

• Build, develop and maintain a strong partnership with central (buying and operations teams) and local travel retail operators’ stakeholders, to achieve positive commercial and brand image outcome for the brand.
• Participate annual or bi-annual meetings with the travel retail operators to introduce the marketing plan, identify and prioritize the main sales opportunities of the season: retailers’ events, incentives, outreach opportunities, brand new product launches, local events etc.
• Keep close relationship with operators’ local teams to optimize staff management, brand visibility, stock level, and retail excellence in general. Host business reviews on a regular basis in all doors to analyze business, maximize current performance, and further leverage business opportunities.
• Regularly meet with supply chain and operations stakeholders, to ensure appropriate processes are in place (including implementation of improvement opportunities), and ultimately guarantee a high level of operational excellence.

PROFILE

• Degree holder in Business or related discipline, you must have solid experience in Travel Retail (minimum 5 years), ideally within the Perfumes and Cosmetics category.
• Autonomous and organized, you can work independently yet demonstrate a strong team spirit. You can manage multiple projects and show versatility and adaptation in a constantly changing environment.
• You are field-oriented, hands-on, with an entrepreneurial spirit and a taste for challenge.
• You have the required leadership and managerial abilities to motivate sales teams, and your interpersonal and negotiation skills allow you to achieve positive outcome with internal and external stakeholders.
• You are organized and rigorous, with attention to detail and analytical skills. You are comfortable with numbers and show strong command of Microsoft Office tools (PowerPoint, Excel, Word)
• You speak fluent English and Mandarin (mandatory), French is a plus.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development, Sales, and Training
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Diptyque Paris by 2x

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Join to apply for the Retail Support Assistant role at cdf-Lagardere Company Limited

1 day ago Be among the first 25 applicants

Join to apply for the Retail Support Assistant role at cdf-Lagardere Company Limited

Get AI-powered advice on this job and more exclusive features.

This range is provided by cdf-Lagardere Company Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

HK$16,000.00/yr - HK$7,500.00/yr

我們落成於2017年11月， DUTY ZERO是一家位於香港國際機場的旅遊零售商，致力為買家及收藏家搜羅世界各地珍稀佳釀及典藏級烈酒，並提供香煙和地道食品，擁有超過400個全球品牌，現在誠邀對旅遊零售充滿熱忱的你加入團隊,啟航旅遊零售之旅。

Location : Hong Kong International Airport

Job Responsibilities

• Provide tasting services at the wine or food counter and greet customers
• Distribute promotion coupons to attract customers to the store
• Assist with in-store promotional activities, such as inviting customers to become members
• Provide high-quality customer service and perform general cleaning and miscellaneous tasks
• Other tasks assigned by the store supervisor
• No sales targets; primarily support the sales team
  
  

• One year or more of relevant work experience is preferred
• Fluent in Cantonese, basic command of Mandarin or English; enjoy communicating with travelers
• Sincere, polite, proactive, responsible, and a team player
• Responsible, punctual, willing to learn, and passionate about retail service
• Basic computer skills
• Fresh graduates & applicants of all nationalities are welcome to apply
  
  

• Seniority level Entry level

• Employment type Full-time

• Industries Retail

Referrals increase your chances of interviewing at cdf-Lagardere Company Limited by 2x

Islands District, Hong Kong SAR 1 month ago

Central, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Ma On Shan, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Tsuen Wan, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Mong Kok, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Wa Shing Tsuen, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Tuen Mun District, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Support Assistant role at cdf-Lagardere Company Limited

1 day ago Be among the first 25 applicants

Join to apply for the Retail Support Assistant role at cdf-Lagardere Company Limited

Get AI-powered advice on this job and more exclusive features.

This range is provided by cdf-Lagardere Company Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

HK$16,000.00/yr - HK$7,500.00/yr

我們落成於2017年11月， DUTY ZERO是一家位於香港國際機場的旅遊零售商，致力為買家及收藏家搜羅世界各地珍稀佳釀及典藏級烈酒，並提供香煙和地道食品，擁有超過400個全球品牌，現在誠邀對旅遊零售充滿熱忱的你加入團隊,啟航旅遊零售之旅。
Location : Hong Kong International Airport
Job Responsibilities

• Provide tasting services at the wine or food counter and greet customers
• Distribute promotion coupons to attract customers to the store
• Assist with in-store promotional activities, such as inviting customers to become members
• Provide high-quality customer service and perform general cleaning and miscellaneous tasks
• Other tasks assigned by the store supervisor
• No sales targets; primarily support the sales team
  

• One year or more of relevant work experience is preferred
• Fluent in Cantonese, basic command of Mandarin or English; enjoy communicating with travelers
• Sincere, polite, proactive, responsible, and a team player
• Responsible, punctual, willing to learn, and passionate about retail service
• Basic computer skills
• Fresh graduates & applicants of all nationalities are welcome to apply
  

• Seniority level Entry level

• Employment type Full-time

• Industries Retail

Referrals increase your chances of interviewing at cdf-Lagardere Company Limited by 2x

Islands District, Hong Kong SAR 1 month ago

Central, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Ma On Shan, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK$65.00-HK$90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Tsuen Wan, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Mong Kok, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Wa Shing Tsuen, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Tuen Mun District, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the (Senior) Barefoot Specialist / Retail Assistant (Full-time / Part-time) role at Barefoot Asia

1 week ago Be among the first 25 applicants

Join to apply for the (Senior) Barefoot Specialist / Retail Assistant (Full-time / Part-time) role at Barefoot Asia

This range is provided by Barefoot Asia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

HK$8,000.00/yr - HK$0,000.00/yr

website: instagram.com/barefoot_asia

• Barefoot Specialist / Retail Assistant（Full-time） | 5 days per week
  
  

• Barefoot Specialist / Retail Assistant（Part-time） | 3-4 days per week
  
  

• Promote barefoot living to more people
• Responsible for the daily operations of the store, introducing products and answering customer questions online and offline
  
  

• Love barefoot living, honest and kind
• Responsible, good at communicating and proactive, with good learning ability, those with sales experience will be given priority
• Conversational Cantonese and English are a must
• Work in Hong Kong Island/ Kowloon/ New Territories
• Willing to work on weekends and public holidays
  
  

• Barefoot Specialist（Full-time） | 每星期5天; 月薪：$16,000 - $20,000
Barefoot Specialist（Part-time）| 每星期3-4天; 月薪：$8,000 - $10,000