166 Retail Banking jobs in Hong Kong

Join to apply for the Business Analyst (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited .

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., providing personal banking, corporate banking, and private banking services through 43 outlets, 4 business services centres, and its private banking centre in Hong Kong.

With an extensive network across the city, Bank of Communications (Hong Kong) has established 37 wealth management service centres that offer comprehensive banking services to meet clients' needs at every life stage. Our business services centres assist enterprises in daily operations and exploring business opportunities by providing integrated banking solutions. We serve premium private banking customers with personalized banking solutions, ensuring easy access to wealth management services regardless of location.

• Identify business system requirements and implement enhancements or changes in electronic payment systems, including FPS, payment collection, remittance, etc., in response to industry or regulatory requirements, collaborating with business owners and end users.
• Act as the owner of electronic payment systems for retail banking.
• Work with users to identify system needs, produce specifications, and contribute to process reengineering aligned with strategic goals.
• Establish detailed acceptance test procedures, conduct joint testing, provide user training, and document procedures.
• Liaise with internal teams to develop effective solutions.

• Degree in Computer Science, Business Administration, Information Systems, or related fields.
• Minimum of 5 years’ experience in a business analysis role, preferably in retail banking systems.
• Proficient in statistical tools, SQL, Access, and Excel.
• Experience in providing production support to business owners and end users.
• Strong relationship management skills with the ability to deliver high-quality solutions and manage successful relationships with stakeholders, vendors, and IT teams.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Functions: Information Technology and Finance
• Industries: Banking and Investment Banking

• Assist to develop the retail product strategy and functional features to improve customer experience and meet growth targets, leveraging insights from market research and customer data
• Familiar with the retail card products, customer needs and competitor landscape e.g. card value proposition and feature development, card acquisition & usage and etc
• As the product owner, lead across departments to implement digital transformation projects to build technology and operation infrastructure throughout the product development cycle
• Work closely with regulatory bodies and internal risk/compliance functions to ensure comprehensive compliance and risk management
• Manage daily operations and set up policies and procedure to ensure efficient operation and compliance with relevant rules and regulations.

Experience and Education:

• Bachelor’s or Master’s degree in Business, Finance or related discipline
• Minimum of 5 years of experience in product management (card related experience is preferred) in the banking industry in HK
• Proficient in digital transformation and innovative product engineering
• Strong understanding of banking regulatory frameworks, particularly in dealing with regulators
• Strong problem-solving ability; analytical and critical thinking
• Open-minded; team player; willing to challenge status quo and run extra mile
• Strong business sense; good communication and interpersonal skills
• Fluency in English, Mandarin and Cantonese

Personal information collected is strictly for recruitment purpose only.

• Seniority level Associate

• Employment type Full-time

• Job function Business Development, Product Management, and General Business

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Join to apply for the Business Analyst (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited .

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., providing personal banking, corporate banking, and private banking services through 43 outlets, 4 business services centres, and its private banking centre in Hong Kong.

With an extensive network across the city, Bank of Communications (Hong Kong) has established 37 wealth management service centres that offer comprehensive banking services to meet clients' needs at every life stage. Our business services centres assist enterprises in daily operations and exploring business opportunities by providing integrated banking solutions. We serve premium private banking customers with personalized banking solutions, ensuring easy access to wealth management services regardless of location.

• Identify business system requirements and implement enhancements or changes in electronic payment systems, including FPS, payment collection, remittance, etc., in response to industry or regulatory requirements, collaborating with business owners and end users.
• Act as the owner of electronic payment systems for retail banking.
• Work with users to identify system needs, produce specifications, and contribute to process reengineering aligned with strategic goals.
• Establish detailed acceptance test procedures, conduct joint testing, provide user training, and document procedures.
• Liaise with internal teams to develop effective solutions.

• Degree in Computer Science, Business Administration, Information Systems, or related fields.
• Minimum of 5 years’ experience in a business analysis role, preferably in retail banking systems.
• Proficient in statistical tools, SQL, Access, and Excel.
• Experience in providing production support to business owners and end users.
• Strong relationship management skills with the ability to deliver high-quality solutions and manage successful relationships with stakeholders, vendors, and IT teams.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Functions: Information Technology and Finance
• Industries: Banking and Investment Banking

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited

18 hours ago Be among the first 25 applicants

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited

Company Description

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Company Description

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Job Description

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Finance
• Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Bank of Communications (Hong Kong) Limited by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 1 week ago

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Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications Co.,Ltd.

1 week ago Be among the first 25 applicants

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications Co.,Ltd.

Get AI-powered advice on this job and more exclusive features.

Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China

1 week ago Be among the first 25 applicants

Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China

Get AI-powered advice on this job and more exclusive features.

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Responsibilities

• Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
• Formulate strategic plans for the section to meet with service and operational goals set by the management
• Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
• Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
• Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
• Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
• Work with Retail Banking Product Team to advise on new products operational design
• Provide operations support to AML Compliance Officer on AML activities and new account opening
  
  

• University graduate or equivalent academic achievement
• At least 8-10 years corporate banking experience of which 6-8 years are in operations management position
• In-depth knowledge of corporate banking products/ services and their operational activities
• Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
• Strong leadership and decision making skills
• Excellent managerial and planning skills
• Initiative, systematic, active and energetic
• Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English
  
  

• Seniority level Director

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited

18 hours ago Be among the first 25 applicants

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications (Hong Kong) Limited

Company Description
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Company Description
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.
With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.
Job Description

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Finance
• Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Bank of Communications (Hong Kong) Limited by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications Co.,Ltd.

1 week ago Be among the first 25 applicants

Join to apply for the Deputy Manager, Customer Experience (Retail Banking Business) role at Bank of Communications Co.,Ltd.

Get AI-powered advice on this job and more exclusive features.

Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.
With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years’ experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Customer Experience Manager jobs in Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China

1 week ago Be among the first 25 applicants

Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China

Get AI-powered advice on this job and more exclusive features.

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.
Responsibilities

• Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
• Formulate strategic plans for the section to meet with service and operational goals set by the management
• Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
• Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
• Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
• Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
• Work with Retail Banking Product Team to advise on new products operational design
• Provide operations support to AML Compliance Officer on AML activities and new account opening
  

• University graduate or equivalent academic achievement
• At least 8-10 years corporate banking experience of which 6-8 years are in operations management position
• In-depth knowledge of corporate banking products/ services and their operational activities
• Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
• Strong leadership and decision making skills
• Excellent managerial and planning skills
• Initiative, systematic, active and energetic
• Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English
  

• Seniority level Director

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.