What Jobs are available for Retail Manager in Hong Kong?

We are looking for a dynamic and passionate Retail Manager to oversee our direct retail boutiques across Hong Kong and Macau. This role manages multi-store frontline team, carries full P&L accountability and is responsible for driving boutique performance, elevating client experience, and ensuring operational excellence across multiple stores.

What You Will Own

• Drive overall sales performance and profitability across all HOF boutiques in Hong Kong and Macau, ensuring targets are met or exceeded through strategic planning and execution.
• Monitor and optimize key commercial metrics including foot traffic, conversion rates, and average transaction value, using data-driven insights to inform boutique strategies.
• Responsible for the development of sales strategies and manage ongoing forecast updates to support business planning.
• Lead boutique-level engagement with VICs, fostering long-term relationships and enhancing client loyalty through personalized service and exclusive experiences.
• Champion the implementation of clienteling and CRM practices, embedding a customer-centric culture that supports sustained revenue growth and brand affinity.
• Partner with Marketing team, plan and execute boutique events and activations that elevate brand experience, attract new clientele, and drive incremental sales.
• Recruit, onboard, and develop boutique managers and frontline teams, cultivating a high-performance culture through clear KPIs, coaching, and continuous learning.
• Mentor top-performing sales associates, identifying growth opportunities and supporting career development to build a strong talent pipeline.
• Oversee daily boutique operations, ensuring excellence in visual merchandising, service delivery, SOP adherence, compliance, reporting, and inventory management.
• Stay attuned to market dynamics, competitor activity, and evolving client preferences, translating insights into actionable recommendations for HQ on product assortment, pricing, and positioning.
• Collaborate cross-functionally with internal stakeholders across Group functions and HOF teams to align boutique strategies with broader brand objectives, ensuring consistency and excellence across all touchpoints.

Who Will Thrive

• Degree in Business, Retail Management, Marketing, or related disciplines.
• Minimum 8 years of experience in luxury retail, ideally in jewelry or watches.
• Proven success in multi-store management with full P&L responsibility.
• Strong commercial acumen and strategic mindset.
• Inspirational leadership style with a track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Agile and disciplined, with the ability to adapt to a fast-paced and evolving retail environment.
• Fluent in English and Cantonese. Mandarin is a plus.

Our client is a luxury cosmetic brand and they are currently looking for a Travel Retail Manager to look for the Korea Market.

About the Role:

• Responsible for new channel development and key account management within Korea Travel Retail market
• Responsible for yearly budget preparation
• Keep track of sales performance and inventory status
• Analyse market intelligence and competitor activities to review the action plans regularly

The Successful Candidate:

• Degree holder in related discipline is preferred
• Minimum 5 years of related travel retail experience within Korea Market
• Good command of both written and spoken English and Chinese, knowledge of Korean is a plus

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SEPHORA
is the world's leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton. We have 6 stores in Hong Kong locating at IFC Mall, Windsor House, K11 Art Mall, K11 Musea, APM and New Town Plaza.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

We are seeking a dynamic and passionate Retail Manager to join our Hong Kong Retail team. Reporting to General Manager, he or she will take ownership of commercial management and strategic planning of the networks expansion while driving the entire retail network on achieving commercial objectives such as sales, shop profit, conversion rate, average basket size, IPT, service indicators, etc. He or she will also be responsible to creating an enthusiastic store culture and successful sales environment focusing on our Sephora DNA and Sephora Experiences. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Sales & Shop Profit Management.

• Forecast, budget and manage sales budgets as well as the shop profit for each store
• Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving short to long-term sales and profit objectives, with emphasis on store profitability, cost control, efficiency and store capability
• Promote and drive growth through continuous improvement and sharing of best practices
• Analyse business trends across sales within each store, region and the network on regular basis, and conduct deep-dive analysis on selected stores when needed
• Evaluate information related to sales, promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth

Operation Excellence

• Ensure Store Operations Manual are fully implemented in stores through education and reinforcement
• Revisit processes and procedures when needed to drive both operation efficiency and control
• Own the store audit process to evaluate the stores and devise action plans to sustain / improve operation excellence and audit score results as a key KPI
• Collaborate with retail managers across region for regional and global Best Practices sharing and ideas exchange

Customer Experience

• Focus on the customer's omni experience to lead the beauty revolution and differentiate Sephora from other beauty retailers to drive customer obsession and loyalty
• Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in store and online
• Ensure the store casts are fully onboard and embrace the omni strategies of Sephora
• Cultivate an enjoyable shopping environment aligning to Sephora DNA.
• Incorporate innovations and technology advancement to enhance the in-store experience

Team Management and Development

• Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams
• Develop, motivate and inspire the team with in-store observations, trend analysis and feedback
• Work with HR to identify, develop and retain key talents to become future Store Management Teams
• Partner with HR & Training to build and promote store culture aligning to Sephora DNA

Store Network Growth Strategies & Expansion.

• Support General Manager in evaluating existing network efficiency & profitability and future network potential
• Provide regular in-depth analysis of the over and under-performing stores and work with General Manager to improve the performance
• Keep up to date with our competitors and market, predict its evolution, and anticipate action steps to adapt to new tendencies or trends
• Lead and collaborate with other teams such as Construction, Project, IT, Merchandising, HR, Finance, Supply Chain and Marketing to open new stores within set timeline

We would love to hear from you if…

• You have a Bachelor Degree holder with minimum 8 years professional operation experience working in retail
• You preferably have beauty background but not a must
• You are passionate in customer service & beauty with strong attention to details
• You have excellent influential leadership style to lead, motivate, inspire and develop teams in achieving profits and operational excellence
• You are an excellent people builder with collaborative style
• You are operations-minded and hands-on with a readiness to spend time in stores to help store team to solve issues
• You are able to take up a Million-dollar project management to time, budget and high quality
• You have strong analytical skills and able to derive conclusion and actions from numbers / data
• You are result-oriented with proven ability to set KPIs to achieve sales and profitability targets
• You have good understanding of the big picture and mid to long term plan while keeping reactivity and agility in the short term
• You have excellent command of spoken and written Chinese and English

While at Sephora, you'll find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful

SEPHORA is the world's leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton. We have 6 stores in Hong Kong locating at IFC Mall, Windsor House, K11 Art Mall, K11 Musea, APM and New Town Plaza.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

We are seeking a dynamic and passionate Retail Manager to join our Hong Kong Retail team. Reporting to General Manager, he or she will take ownership of commercial management and strategic planning of the networks expansion while driving the entire retail network on achieving commercial objectives such as sales, shop profit, conversion rate, average basket size, IPT, service indicators, etc. He or she will also be responsible to creating an enthusiastic store culture and successful sales environment focusing on our Sephora DNA and Sephora Experiences. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Sales & Shop Profit Management.

• Forecast, budget and manage sales budgets as well as the shop profit for each store
• Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving short to long-term sales and profit objectives, with emphasis on store profitability, cost control, efficiency and store capability
• Promote and drive growth through continuous improvement and sharing of best practices
• Analyse business trends across sales within each store, region and the network on regular basis, and conduct deep-dive analysis on selected stores when needed
• Evaluate information related to sales, promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth

Operation Excellence

• Ensure Store Operations Manual are fully implemented in stores through education and reinforcement
• Revisit processes and procedures when needed to drive both operation efficiency and control
• Own the store audit process to evaluate the stores and devise action plans to sustain / improve operation excellence and audit score results as a key KPI
• Collaborate with retail managers across region for regional and global Best Practices sharing and ideas exchange

Customer Experience

• Focus on the customer's omni experience to lead the beauty revolution and differentiate Sephora from other beauty retailers to drive customer obsession and loyalty
• Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in store and online
• Ensure the store casts are fully onboard and embrace the omni strategies of Sephora
• Cultivate an enjoyable shopping environment aligning to Sephora DNA.
• Incorporate innovations and technology advancement to enhance the in-store experience

Team Management and Development

• Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams
• Develop, motivate and inspire the team with in-store observations, trend analysis and feedback
• Work with HR to identify, develop and retain key talents to become future Store Management Teams
• Partner with HR & Training to build and promote store culture aligning to Sephora DNA

Store Network Growth Strategies & Expansion.

• Support General Manager in evaluating existing network efficiency & profitability and future network potential
• Provide regular in-depth analysis of the over and under-performing stores and work with General Manager to improve the performance
• Keep up to date with our competitors and market, predict its evolution, and anticipate action steps to adapt to new tendencies or trends
• Lead and collaborate with other teams such as Construction, Project, IT, Merchandising, HR, Finance, Supply Chain and Marketing to open new stores within set timeline

We would love to hear from you if…

• You have a Bachelor Degree holder with minimum 8 years professional operation experience working in retail
• You preferably have beauty background but not a must
• You are passionate in customer service & beauty with strong attention to details
• You have excellent influential leadership style to lead, motivate, inspire and develop teams in achieving profits and operational excellence
• You are an excellent people builder with collaborative style
• You are operations-minded and hands-on with a readiness to spend time in stores to help store team to solve issues
• You are able to take up a Million-dollar project management to time, budget and high quality
• You have strong analytical skills and able to derive conclusion and actions from numbers / data
• You are result-oriented with proven ability to set KPIs to achieve sales and profitability targets
• You have good understanding of the big picture and mid to long term plan while keeping reactivity and agility in the short term
• You have excellent command of spoken and written Chinese and English

While at Sephora, you'll find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Key Responsibilities:

Reasonable for daily operations and store management

Supervise staff, ensuring excellent customer service and product quality

Help with inventory management, including ordering and stock control

Support sales initiatives and promotional activities

Maintain a clean, organized, and welcoming store environment

Train and mentor new staff members

Handle customer inquiries and resolve issues promptly

Qualifications:

Previous experience in retail management or a supervisory role

Strong leadership and interpersonal skills

Excellent communication and customer service abilities

Passion for food, particularly desserts

Including weekends and holidays

Job Duties :

• Develop Toys' Wholesale Customers Source

• Help To Establish Toys' Retail Shops / Online Shops

• 負責開發玩具批發客源

• 協助開設零售實體店/線上網店

Qualification :

• F.5 / DSE or above
• At least 3 years experience in toys' wholesale and retail stores
• Extensive toy wholesale and retail sales channels
• Experience in developing specialty retail stores
• Self-motivated, independent with strong sense of responsibility and with good interpersonal skills
• Immediately available is an advantage

• Interested parties please email your full resume to

• 中學畢業或以上

• 最少具3年或以上玩具批發及零售工作經驗
• 具良好溝通技巧、有責任感、正面、積極及主動
• 適應力強,能處理多項任務及勇於接受挑戰
• 操流利廣東話,具良好普通話及英語溝通能力

General Mission

• Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
• Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
• Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level

Main Responsibilities

Retail Management

• Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
• Define precise objectives and retail KPIs for the team and monitor progress throughout the year
• Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment
• Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
• Structure the organization of retail activity and allocate responsibilities
• Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
• Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
• Collaborate with Customer Experience team in animating the store

Sales and Budget Planning and Management

• Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
• Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
• Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
• Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels

Buying

• Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
• Participate to the Podium buying (including podium and preview in France several times a year, if applicable)

Human Resources

• Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
• Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
• Maintain synergy, a cohesive and cooperative work environment through team building and motivation
• Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
• Establish and maintain positive relationships with Retail Partners and landlords

Requirements & Capabilities:

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
• Able to manage team remotely, regional experience will be appreciated.
• Result oriented and with hands-on store and operations management experience
• Solid interpersonal and communication skills
• Ability to drive performance and inspire growth in a fast-changing environment
• Customer-centric with good business acumen and solid analytical skills
• Very good planning and organization skills with attention to details and quality
• Excellent spoken and written English and Cantonese/Mandarin. French is a plus
• Hands-on computer knowledge of MS office
• Frequent travel

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

Position
A RIMOWA Retail Manager, Hong Kong & Macau is responsible for leading and managing the overall Retail operations, ensuring the achievement of sales targets, enhancing client experiences, and driving business growth within a network of stores. This leadership role focuses on building and developing a strong team to drive the profitability and success of the retail business, with a specific emphasis on driving performance, defining store strategies, and collaborating with cross-functional teams to achieve business objectives.

Job Responsibilities
Business Development:

• Develop and execute retail strategies aligned with global business objectives to achieve and exceed sales targets across all stores in Hong Kong and Macau.
• Proactively monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement data-driven action plans to optimize business performance.
• Conduct thorough market analysis, monitoring competitor activities and identifying emerging trends to capitalize on growth opportunities.
• Maintain expert knowledge of RIMOWA's product categories and collections, leveraging insights to develop and implement effective sales strategies that align with brand direction.
• Collaborate effectively with cross-functional teams (marketing, merchandising, client care) to ensure seamless execution of retail strategies and alignment with overall company goals.
• Cultivate and maintain strong relationships with key partners, stakeholders, and landlords to build a robust network that supports business growth and brand presence.

Team Management and Development:

• Serve as the voice of Hong Kong and Macau retail, providing valuable insights and recommendations to support strategic decision-making for the region.
• Build, lead, mentor, and develop a high-performing retail team, fostering a culture of excellence, accountability, and continuous improvement.
• Inspire, motivate, and empower the team to achieve and surpass company goals, creating a positive and rewarding work environment.
• Cultivate a collaborative and inclusive team environment, reinforcing a shared vision and fostering a strong sense of belonging and engagement.
• Provide ongoing coaching, training, and performance management to support team members' professional growth and development.
• Act as a trusted and respected leader, setting a positive example through professionalism, dedication, and commitment to RIMOWA's values.
• Partner with the HR team to continuously evolve recruitment and retention practices, attracting and retaining top talent in the market.
• Liaise effectively with all stakeholders and departments at both local and HQ levels, leveraging available resources to achieve business objectives and ensure seamless operations.

Client Experience and Satisfaction:

• Champion a service-driven culture with a client-centric mindset, empowering teams to drive business growth through innovation and exceptional customer service.
• Ensure the highest level of client service is consistently delivered across all retail locations, implementing and upholding RIMOWA's luxury selling ceremony, client service standards, and personalized client outreach programs.
• Collaborate closely with the Client Care team to implement exceptional in-store client care and after-sales service experiences.
• Implement and monitor client feedback mechanisms to identify areas for improvement and drive continuous enhancement of client satisfaction.

Operational Excellence:

• Oversee retail operations, including inventory management, store layout, and visual merchandising, to maximize efficiency, profitability, and brand consistency.
• Ensure full compliance with company policies, procedures, and audit requirements, maintaining the highest standards of operational integrity.
• Maintain consistently high standards of in-store operations, ensuring alignment with company guidelines and brand standards.
• Lead the implementation of continuous training programs for store management and staff on operating procedures, ensuring efficient and effective store operations.

Profile

• Minimum 5-7 years of experience in multi-store management, with a strong preference for experience in luxury retail. A plus for candidates with experience in liaising with HQ.
• Exceptional problem-solving, decision-making, planning, organizing, interpersonal, presentation, and communication skills.
• Demonstrated strong business acumen and awareness of market trends in Hong Kong and Macau.
• Highly self-motivated with a high capacity for multi-tasking, thriving in a fast-paced environment with a strong drive for continuous improvement.
• Possesses a proactive, "can-do" attitude with strong initiative, able to work effectively under pressure and meet deadlines.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent command of both written and spoken English and Chinese.

Description:

1. 區域內門店規劃與拓展:負責所轄區域店體繫規劃和建店,與門店拓展協作完成區域建店目標;
2. 區域內門店經營統籌:負責所轄區域(直營店、授權店)門店經營管理,製定銷售計劃,促進銷售目標達成,提高所轄區域市場份額;
3. 區域內門店運營管理:負責所轄區域門店日常運營管理標準落地與檢核,市場活動跟進及落地,提昇品牌形象;
4. 區域內團隊管理:負責所轄區域團隊管理,進行人員賦能與培養,建設人才梯隊;
5. 區域內商側溝通:與區域內合作夥伴(授權店合作商、供應商等)建立良好合作關係。與國家新零售平台保持密切溝通,協同推進區域業務發展。

Requirements:

1. 本科以上學曆,2年以上區域運營管理經驗、通訊行業經驗優先;
2. 具備渠道拓展能力及擅長經銷商客情維護;
3. 具備一定的通訊行業零售商資源;
4. 適應性強,較強的團隊協作精神,抗壓性強,願意接受挑戰性的內容