295 Retail Manager jobs in Hong Kong

Join to apply for the Retail Manager / Area Manager role at INITIAL FASHION

1 week ago Be among the first 25 applicants

Join to apply for the Retail Manager / Area Manager role at INITIAL FASHION

“The Unusual Experience - It has truly been an extraordinary experience.
It touches your soul with five senses.”
「非尋常體驗，非尋常觸覺。」
We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.
initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.
Please visit our company website for more company information.
"The Unusual Experience
It has truly been an extraordinary experience"
Responsibilities

• Oversee all shops in Hong Kong and Macau, and to supervise, train and monitor front-line team to meet company standard and achieve sales target and KPI.
• Ensure efficient and effective day-to-day operations of all shops
• Manage a portfolio of retail stores to provide guidance, support, and motivation to Store Managers to achieve sales targets and KPIs.
• Coaching company store-in-charges identifying sales opportunity, handling customer services and operations standards proactively
• Provide positive leadership through effective communications, motivational techniques, coaching, and training to meet business needs
• Plan, develop and execute CRM strategy for our VIPs to grow database and commercial goals;
• Deliver train-the-trainer programs for enforcement of the training
• Need to embrace the Group's vision, mission and values into a clear learning and development agenda by conveying it through development programs, staff communication events and staff relations projects
• Provide market intelligence and store feedback to management timely
• Support customer enquiries and complaints from service hotline and email in an efficient and professional manner
  

• Bachelor's Degree in Business Administration or related discipline
• Minimum 8 years of hands-on experience in store management, preferably in fashion retail industry
• Proactive, people-oriented with strong presentation and influencing skills
• Excellent presentation, interpersonal and communication skills
• Good command of English and Cantonese and Mandarin
• Candidates with less experience may be considered as Assistant Area Manager / Senior Shop Manager
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Retail

Referrals increase your chances of interviewing at INITIAL FASHION by 2x

Central & Western District, Hong Kong SAR 1 month ago

Hong Kong SAR HK$24,000.00-HK$7,000.00 3 months ago

Hong Kong, Hong Kong SAR HK 40,000.00-HK 52,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Manager / Senior Manager, Asia role at Michael Page .

Continue with Google

2 days ago Be among the first 25 applicants.

Our client is a global organization in a fast-moving retail sector and is a well-recognized brand.

As a Retail Manager/Senior Manager, Asia, your main responsibilities will include:

1. Managing retail operations activities across the Asia region.
2. Creating and improving retail operations standards to ensure efficiency and excellence across all locations.
3. Collaborating with different stakeholders across the region to achieve business objectives.
4. Leading and planning regional store operation projects across Asia.
5. Developing key operational reports on store performance, conversion rate, productivity, etc.
6. Staying up-to-date with industry trends and competitor activities.

Should Have:

• Bachelor's degree in Business Administration or a related field.
• A minimum of 8 years of retail operations experience, with at least 3 years in a leadership role.
• Experience with lifestyle or fast-moving products.
• Regional experience is preferred but not required.
• Strong analysis and reporting skills, with a good understanding of P&L management, forecasting, KPI monitoring, etc.
• Proactive attitude with strong problem-solving abilities.
• Strong communication skills in English, Mandarin, and Cantonese.

• Opportunity to work in a multinational retail company.
• A supportive and friendly work culture.
• Opportunities for professional growth and career advancement.

Cherie Tam

Quote job ref: JN-042025-6730811

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Marketing
• Industries: Retail, Consumer Services, Food and Beverage Services

Join to apply for the Retail Manager / Senior Manager, Asia role at Michael Page .

Continue with Google

2 days ago Be among the first 25 applicants.

Our client is a global organization in a fast-moving retail sector and is a well-recognized brand.

As a Retail Manager/Senior Manager, Asia, your main responsibilities will include:

• Managing retail operations activities across the Asia region.
• Creating and improving retail operations standards to ensure efficiency and excellence across all locations.
• Collaborating with different stakeholders across the region to achieve business objectives.
• Leading and planning regional store operation projects across Asia.
• Developing key operational reports on store performance, conversion rate, productivity, etc.
• Staying up-to-date with industry trends and competitor activities.

Should Have:

• Bachelor's degree in Business Administration or a related field.
• A minimum of 8 years of retail operations experience, with at least 3 years in a leadership role.
• Experience with lifestyle or fast-moving products.
• Regional experience is preferred but not required.
• Strong analysis and reporting skills, with a good understanding of P&L management, forecasting, KPI monitoring, etc.
• Proactive attitude with strong problem-solving abilities.
• Strong communication skills in English, Mandarin, and Cantonese.

• Opportunity to work in a multinational retail company.
• A supportive and friendly work culture.
• Opportunities for professional growth and career advancement.

Cherie Tam

Quote job ref: JN-042025-6730811

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Marketing
• Industries: Retail, Consumer Services, Food and Beverage Services

Join to apply for the Retail Operations Manager role at Preface

Join to apply for the Retail Operations Manager role at Preface

Get AI-powered advice on this job and more exclusive features.

About Preface

Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.

About Preface

Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.

With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide

Role: Retail Operations Manager / Location Manager

As the face of Preface, you'll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values.

About The Role

• Student & Parent Engagement
• Greet families warmly and maintain an organized learning space.
• Serve as the primary contact for learning progress, class discussions, and course recommendations.
• Assist parents with the customer portal, schedules, and progress updates.
• Teacher Support & Classroom Readiness
• Coordinate substitute teachers and ensure class materials are prepared.
• Monitor teacher dress code and enforce Preface lanyard use.
• Support pre-class setup, including tech checks and classroom readiness.
• Community Building & Sales Growth
• Maintain clear communication via WhatsApp, phone, email, and in-person.
• Promote courses, discounts, and events to boost enrollments.
• Organize on-site events like experience days and parent workshops.
• Drive retention through referrals and student success highlights.
• Operational Excellence
• Manage schedules, attendance, and front desk inquiries.
• Support company-wide events and analyze attendance trends.
• Uphold Preface brand standards and keep marketing materials updated.
  
  

• Passionate about education and community building.
• Strong communicator with excellent interpersonal skills.
• Sales and relationship building skills.
• Detail-oriented and proactive in solving problems.
• Able to multitask and manage classroom operations efficiently.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Education Management

Referrals increase your chances of interviewing at Preface by 2x

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Operations Manager role at Preface

Join to apply for the Retail Operations Manager role at Preface

Get AI-powered advice on this job and more exclusive features.

About Preface
Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.

About Preface
Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.
With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide
Role: Retail Operations Manager / Location Manager
As the face of Preface, you'll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values.
About The Role

• Student & Parent Engagement
• Greet families warmly and maintain an organized learning space.
• Serve as the primary contact for learning progress, class discussions, and course recommendations.
• Assist parents with the customer portal, schedules, and progress updates.
• Teacher Support & Classroom Readiness
• Coordinate substitute teachers and ensure class materials are prepared.
• Monitor teacher dress code and enforce Preface lanyard use.
• Support pre-class setup, including tech checks and classroom readiness.
• Community Building & Sales Growth
• Maintain clear communication via WhatsApp, phone, email, and in-person.
• Promote courses, discounts, and events to boost enrollments.
• Organize on-site events like experience days and parent workshops.
• Drive retention through referrals and student success highlights.
• Operational Excellence
• Manage schedules, attendance, and front desk inquiries.
• Support company-wide events and analyze attendance trends.
• Uphold Preface brand standards and keep marketing materials updated.
  

• Passionate about education and community building.
• Strong communicator with excellent interpersonal skills.
• Sales and relationship building skills.
• Detail-oriented and proactive in solving problems.
• Able to multitask and manage classroom operations efficiently.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Education Management

Referrals increase your chances of interviewing at Preface by 2x

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client is a globally renowned luxury jewellery brand. To support their business expansion, they are seeking a Retail Manager for the Greater China region.

Responsibilities:

• Manage retail operations in the region to meet sales and KPI targets
• Handle P&L responsibilities
• Motivate store teams to achieve targets and KPIs
• Implement operational strategies, policies, and procedures to enhance in-store customer experience
• Support store organization through staff training, coaching, and development
• Participate in talent development, staff retention, and staffing planning
• Prepare sales reports, sales plans, and conduct sales analysis
• Define CRM strategies, recruit VIP clients, and analyze CRM data
• Assist with ad-hoc assignments as needed

Requirements:

• University degree in business or related fields
• Minimum 8 years of experience in retail operations within luxury retail, watches & jewellery, or luxury fashion
• Experience in the Taiwan market is an advantage
• Excellent communication and interpersonal skills
• Strong analytical skills
• Proficiency in Microsoft Office
• Fluent in spoken and written English and Chinese is a MUST

Additional Details:

• Employment type: Full-time
• Job function: Customer Service, Management, Sales
• Industries: Retail, Fashion, Luxury Goods and Jewelry

The Senior Retail Manager acts as a driving force for the Travel Retail business development and management for direct retail stores for the region and is responsible for leading Retail and Service Support teams. S/He animates the distribution network with the objective of increasing sales and customer service quality, enhancing store operations while nurturing Hermès’ values.

Main Responsibilities

Retail Management

• Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
• Define precise objectives and retail KPIs for the team and monitor progress throughout the year
• Lead the teams’ service excellence effort, allowing customers to discover our creations in the best possible environment
• Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
• Structure the organization of retail activity and allocate responsibilities
• Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
• Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
• Collaborate with Customer Experience team in animating the store

Sales and Budget Planning and Management

• Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
• Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
• Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
• Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels

Buying

• Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
• Participate to the Podium buying (including podium and preview in France several times a year, if applicable)

Human Resources

• Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
• Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
• Maintain synergy, a cohesive and cooperative work environment through team building and motivation
• Execute Annual Staff Sales for Midpac region with collaboration with the HR team and local retail team
• Establish and maintain positive relationships with Retail Partners and landlords

Profile

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
• Able to manage team remotely, regional experience will be appreciated.
• Result oriented and with hands-on store and operations management experience
• Solid interpersonal and communication skills
• Ability to drive performance and inspire growth in a fast-changing environment
• Customer-centric with good business acumen and solid analytical skills
• Very good planning and organization skills with attention to details and quality
• Excellent spoken and written English and Cantonese/Mandarin. French is a plus
• Hands-on computer knowledge of MS office
• Frequent travel

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Luxury Goods and Jewelry and Retail

Referrals increase your chances of interviewing at Hermès by 2x

Get notified about new Senior Retail Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥13,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Senior Retail Manager acts as a driving force for the Travel Retail business development and management for direct retail stores for the region and is responsible for leading Retail and Service Support teams. S/He animates the distribution network with the objective of increasing sales and customer service quality, enhancing store operations while nurturing Hermès’ values.

Main Responsibilities

Retail Management

• Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
• Define precise objectives and retail KPIs for the team and monitor progress throughout the year
• Lead the teams’ service excellence effort, allowing customers to discover our creations in the best possible environment
• Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
• Structure the organization of retail activity and allocate responsibilities
• Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
• Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
• Collaborate with Customer Experience team in animating the store

Sales and Budget Planning and Management

• Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
• Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
• Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
• Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels

Buying

• Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
• Participate to the Podium buying (including podium and preview in France several times a year, if applicable)

Human Resources

• Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
• Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
• Maintain synergy, a cohesive and cooperative work environment through team building and motivation
• Execute Annual Staff Sales for Midpac region with collaboration with the HR team and local retail team
• Establish and maintain positive relationships with Retail Partners and landlords

Profile

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
• Able to manage team remotely, regional experience will be appreciated.
• Result oriented and with hands-on store and operations management experience
• Solid interpersonal and communication skills
• Ability to drive performance and inspire growth in a fast-changing environment
• Customer-centric with good business acumen and solid analytical skills
• Very good planning and organization skills with attention to details and quality
• Excellent spoken and written English and Cantonese/Mandarin. French is a plus
• Hands-on computer knowledge of MS office
• Frequent travel

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Luxury Goods and Jewelry and Retail

Referrals increase your chances of interviewing at Hermès by 2x

Get notified about new Senior Retail Manager jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥13,000.00-CN¥0,000.00 1 year ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client is a globally renowned luxury jewellery brand. To support their business expansion, they are seeking a Retail Manager for the Greater China region.

Responsibilities:

• Manage retail operations in the region to meet sales and KPI targets
• Handle P&L responsibilities
• Motivate store teams to achieve targets and KPIs
• Implement operational strategies, policies, and procedures to enhance in-store customer experience
• Support store organization through staff training, coaching, and development
• Participate in talent development, staff retention, and staffing planning
• Prepare sales reports, sales plans, and conduct sales analysis
• Define CRM strategies, recruit VIP clients, and analyze CRM data
• Assist with ad-hoc assignments as needed

Requirements:

• University degree in business or related fields
• Minimum 8 years of experience in retail operations within luxury retail, watches & jewellery, or luxury fashion
• Experience in the Taiwan market is an advantage
• Excellent communication and interpersonal skills
• Strong analytical skills
• Proficiency in Microsoft Office
• Fluent in spoken and written English and Chinese is a MUST

Additional Details:

• Employment type: Full-time
• Job function: Customer Service, Management, Sales
• Industries: Retail, Fashion, Luxury Goods and Jewelry