71 Retail Operations jobs in Hong Kong

Join to apply for the Retail Operations Manager role at Preface

Join to apply for the Retail Operations Manager role at Preface

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About Preface
Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.

About Preface
Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.
With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide
Role: Retail Operations Manager / Location Manager
As the face of Preface, you'll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values.
About The Role

• Student & Parent Engagement
• Greet families warmly and maintain an organized learning space.
• Serve as the primary contact for learning progress, class discussions, and course recommendations.
• Assist parents with the customer portal, schedules, and progress updates.
• Teacher Support & Classroom Readiness
• Coordinate substitute teachers and ensure class materials are prepared.
• Monitor teacher dress code and enforce Preface lanyard use.
• Support pre-class setup, including tech checks and classroom readiness.
• Community Building & Sales Growth
• Maintain clear communication via WhatsApp, phone, email, and in-person.
• Promote courses, discounts, and events to boost enrollments.
• Organize on-site events like experience days and parent workshops.
• Drive retention through referrals and student success highlights.
• Operational Excellence
• Manage schedules, attendance, and front desk inquiries.
• Support company-wide events and analyze attendance trends.
• Uphold Preface brand standards and keep marketing materials updated.
  

• Passionate about education and community building.
• Strong communicator with excellent interpersonal skills.
• Sales and relationship building skills.
• Detail-oriented and proactive in solving problems.
• Able to multitask and manage classroom operations efficiently.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Education Management

Referrals increase your chances of interviewing at Preface by 2x

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

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Join to apply for the Retail Operations Director (HKIA/Beauty field/Retail Operations) role at Shilla Travel Retail Hong Kong Ltd

Join to apply for the Retail Operations Director (HKIA/Beauty field/Retail Operations) role at Shilla Travel Retail Hong Kong Ltd

Get AI-powered advice on this job and more exclusive features.

The Shilla Duty Free operates 6 Cosmetics & Perfumes and Fashion Accessories stores at the Hong Kong International Airport starting from 12 December, 2017. The brand “Beauty & You” is a one-stop shopping destination offering a wide spectrum of beauty and fashion accessories brands. We engage customers at every stage of their airport shopping journey with exciting activities, refreshing concepts and excellent service, delighting them with unparalleled shopping experience and irresistible value that is Beauty & You.

To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by "Apply Now".

Primary Objective

The Retail Operations Director will be the head person to lead and manage the entire retail operations (Mainly focus on Beauty field) at Hong Kong International Airport (HKIA) in terms of operating excellence, staff performance, sales result and customer satisfactory from online to offline. The incumbent will be responsible for driving the business growth and the profitability of our stores through maximizing sales and continuing improvement in operational efficiency and customer experience. S/he will ensure that all our customers and visitors will experience the highest standards when interacting with Shilla Duty Free at HKIA according to the company standards.

Job Duties & Responsibilities

Sales & Operation Management

• Lead and oversee all entire retail operations and drive the growth and profitability of the company's retail business at HKIA in terms of operating excellence, staff performance, sales result, inventory and logistics management and customer satisfactory from online to offline;
• Formulate and implement business strategic plans to drive sales, maximize profit, achieve business target while optimizing costs and ROI;
• Identify key prospects and opportunities to increase the growth of business and brand image;
• Evaluate and explore potential new business development opportunities and oversee the retail site selection, lease negotiations and store operations arrangement;
• Provide regular performance reports and strategic recommendations to Managing Directors
• Prepare and manage retail budget, forecasts and relevant financial reporting
• Drive continuous improvement in operational efficiency by optimizing resources utilization, enhancing productivity through the refinement of SOP and comprehensive training;
• Design and develop attractive sales incentive or commission scheme to motivate high-performing sales team;
• Analyze sales data, consumer trends and market insights to identify opportunities for growth and optimization;
  
  

• Lead and coach a team of Retail Operations Manager(s), Store Manager(s), Operations Support and Sales Associate(s) to meet business targets, drive sales growth, foster a culture of sales excellence and customer service;
• Provide guidance to the team(s) fostering a positive work environment and ensuring high employee engagement;
  
  

• Lead the Visual Merchandising Team to ensure promotion message is well communicated and organized through optimal visual displays and graphics in store;
  
  

• Develop and execute the overall e-commerce strategy for company, focusing on driving online sales and customer engagement; and optimizing conversion rates.
  
  

• Develop and execute the in-store promotions with collaboration with marketing team, finance team, airport authority to drive sales.
  
  

• Collaborate with cross functional teams including Merchandising, Marketing Strategy, Brand and Project Management to develop and implement in-store and/or online marketing & promotion campaign and enhance customer experience;
• Collaborate with internal teams for inventory, procurement, and supply chain processes to ensure product availability;
• Work closely with other functions team to ensure all policies and procedures are aligned with company guideline and relevant law & regulation;
• Maintain strong relationships with key retail partners, Brand Vendors, Airport Authority, HQ and other stakeholders and ensure all policies and procedures are aligned with company’s guideline and compliance;
  
  

• 15 years of related work experience in retail operations, preferably in a FMCG or retail environment (experience in Travel Retail is a plus).
• Degree in Business or Management
• Self-starter with strong business acumen and result-oriented
• Hand-on experience in operations and inventory management, supply chain optimization and financial management;
• Familiarity with retail marketing, visual merchandising, and customer experience strategy;
• Outgoing, dependable, pro-active with good communications and interpersonal skills
• Organized with good project and time management skills
• Able to lead and coach with an entrepreneur mindset and creativity
• Good judgment and mature business skill with the ability to build trust with all levels

• Seniority level Director

• Employment type Full-time

• Job function Sales, Design, and Other
• Industries Retail

Referrals increase your chances of interviewing at Shilla Travel Retail Hong Kong Ltd by 2x

Hong Kong, Hong Kong SAR $80,000.00-$3,000.00 3 hours ago

Hong Kong, Hong Kong SAR HK 600,000.00-HK 750,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Operations Director (HKIA/Beauty field/Retail Operations) role at Shilla Travel Retail Hong Kong Ltd

Join to apply for the Retail Operations Director (HKIA/Beauty field/Retail Operations) role at Shilla Travel Retail Hong Kong Ltd

Get AI-powered advice on this job and more exclusive features.

The Shilla Duty Free operates 6 Cosmetics & Perfumes and Fashion Accessories stores at the Hong Kong International Airport starting from 12 December, 2017. The brand “Beauty & You” is a one-stop shopping destination offering a wide spectrum of beauty and fashion accessories brands. We engage customers at every stage of their airport shopping journey with exciting activities, refreshing concepts and excellent service, delighting them with unparalleled shopping experience and irresistible value that is Beauty & You.
To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by "Apply Now".
Primary Objective
The Retail Operations Director will be the head person to lead and manage the entire retail operations (Mainly focus on Beauty field) at Hong Kong International Airport (HKIA) in terms of operating excellence, staff performance, sales result and customer satisfactory from online to offline. The incumbent will be responsible for driving the business growth and the profitability of our stores through maximizing sales and continuing improvement in operational efficiency and customer experience. S/he will ensure that all our customers and visitors will experience the highest standards when interacting with Shilla Duty Free at HKIA according to the company standards.
Job Duties & Responsibilities
Sales & Operation Management

• Lead and oversee all entire retail operations and drive the growth and profitability of the company's retail business at HKIA in terms of operating excellence, staff performance, sales result, inventory and logistics management and customer satisfactory from online to offline;
• Formulate and implement business strategic plans to drive sales, maximize profit, achieve business target while optimizing costs and ROI;
• Identify key prospects and opportunities to increase the growth of business and brand image;
• Evaluate and explore potential new business development opportunities and oversee the retail site selection, lease negotiations and store operations arrangement;
• Provide regular performance reports and strategic recommendations to Managing Directors
• Prepare and manage retail budget, forecasts and relevant financial reporting
• Drive continuous improvement in operational efficiency by optimizing resources utilization, enhancing productivity through the refinement of SOP and comprehensive training;
• Design and develop attractive sales incentive or commission scheme to motivate high-performing sales team;
• Analyze sales data, consumer trends and market insights to identify opportunities for growth and optimization;
  

• Lead and coach a team of Retail Operations Manager(s), Store Manager(s), Operations Support and Sales Associate(s) to meet business targets, drive sales growth, foster a culture of sales excellence and customer service;
• Provide guidance to the team(s) fostering a positive work environment and ensuring high employee engagement;
  

• Lead the Visual Merchandising Team to ensure promotion message is well communicated and organized through optimal visual displays and graphics in store;
  

• Develop and execute the overall e-commerce strategy for company, focusing on driving online sales and customer engagement; and optimizing conversion rates.
  

• Develop and execute the in-store promotions with collaboration with marketing team, finance team, airport authority to drive sales.
  

• Collaborate with cross functional teams including Merchandising, Marketing Strategy, Brand and Project Management to develop and implement in-store and/or online marketing & promotion campaign and enhance customer experience;
• Collaborate with internal teams for inventory, procurement, and supply chain processes to ensure product availability;
• Work closely with other functions team to ensure all policies and procedures are aligned with company guideline and relevant law & regulation;
• Maintain strong relationships with key retail partners, Brand Vendors, Airport Authority, HQ and other stakeholders and ensure all policies and procedures are aligned with company’s guideline and compliance;
  

• 15 years of related work experience in retail operations, preferably in a FMCG or retail environment (experience in Travel Retail is a plus).
• Degree in Business or Management
• Self-starter with strong business acumen and result-oriented
• Hand-on experience in operations and inventory management, supply chain optimization and financial management;
• Familiarity with retail marketing, visual merchandising, and customer experience strategy;
• Outgoing, dependable, pro-active with good communications and interpersonal skills
• Organized with good project and time management skills
• Able to lead and coach with an entrepreneur mindset and creativity
• Good judgment and mature business skill with the ability to build trust with all levels

• Seniority level Director

• Employment type Full-time

• Job function Sales, Design, and Other
• Industries Retail

Referrals increase your chances of interviewing at Shilla Travel Retail Hong Kong Ltd by 2x

Hong Kong, Hong Kong SAR $80,000.00-$3,000.00 3 hours ago

Hong Kong, Hong Kong SAR HK 600,000.00-HK 750,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Sales Operations Assistant, M+ Museum role at West Kowloon Cultural District Authority

1 week ago Be among the first 25 applicants

Join to apply for the Retail Sales Operations Assistant, M+ Museum role at West Kowloon Cultural District Authority

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century.

This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.

You Will Be Responsible For

• Assisting the Senior Manager, Museum Retail Sales and Business Development in daily front-of-house retail operations;
• Supporting retail supervisors with monitoring daily sales activities, staffing schedules, and productivity;
• Helping to maintain smooth operations on the sales floor;
• Coordinating basic client requests, internal orders, and service needs to support sales efforts;
• Assisting in the preparation of weekly sales reports and updates for management;
• Liaising with the IT team for minor system issues and trouble shooting;
• Supporting communication with internal teams, external partners, and stakeholders as needed;
• Performing other ad hoc tasks assigned by supervisors.
  
  

• Be a university graduate or possess a diploma in a relevant discipline;
• Have 1- 2 years of experience in retail operations, preferably in a multinational or customer-facing environment;
• Be familiar with retail point-of-sale systems (e.g., Xstore) and basic SOPs;
• Understand basic cash handling procedures and be willing to learn staff scheduling and performance tracking;
• Be a quick learner with a positive attitude and a collaborative mindset;
• Be proactive, detail-oriented, and willing to take initiative in a fast-paced environment;
• Be able to manage multiple tasks and prioritize effectively under pressure;
• Be organized, dependable, and eager to develop problem-solving skills;
• Be flexible to work irregular hours or shifts when needed;
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook);
• Have good communication skills in both spoken and written English and Chinese.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Museums, Historical Sites, and Zoos

Referrals increase your chances of interviewing at West Kowloon Cultural District Authority by 2x

Islands District, Hong Kong SAR 3 weeks ago

Southern District, Hong Kong SAR 2 weeks ago

Hong Kong SAR HK$12,000.00-HK$3,999.00 4 months ago

Hong Kong, Hong Kong SAR HK 38,000.00-HK 40,000.00 2 weeks ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 week ago

Sha Tin District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 6 days ago

Hong Kong SAR HK 18,500.00-HK 21,500.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Retail Sales Operations Assistant, M+ Museum role at West Kowloon Cultural District Authority

1 week ago Be among the first 25 applicants

Join to apply for the Retail Sales Operations Assistant, M+ Museum role at West Kowloon Cultural District Authority

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century.
This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.
You Will Be Responsible For

• Assisting the Senior Manager, Museum Retail Sales and Business Development in daily front-of-house retail operations;
• Supporting retail supervisors with monitoring daily sales activities, staffing schedules, and productivity;
• Helping to maintain smooth operations on the sales floor;
• Coordinating basic client requests, internal orders, and service needs to support sales efforts;
• Assisting in the preparation of weekly sales reports and updates for management;
• Liaising with the IT team for minor system issues and trouble shooting;
• Supporting communication with internal teams, external partners, and stakeholders as needed;
• Performing other ad hoc tasks assigned by supervisors.
  

• Be a university graduate or possess a diploma in a relevant discipline;
• Have 1- 2 years of experience in retail operations, preferably in a multinational or customer-facing environment;
• Be familiar with retail point-of-sale systems (e.g., Xstore) and basic SOPs;
• Understand basic cash handling procedures and be willing to learn staff scheduling and performance tracking;
• Be a quick learner with a positive attitude and a collaborative mindset;
• Be proactive, detail-oriented, and willing to take initiative in a fast-paced environment;
• Be able to manage multiple tasks and prioritize effectively under pressure;
• Be organized, dependable, and eager to develop problem-solving skills;
• Be flexible to work irregular hours or shifts when needed;
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook);
• Have good communication skills in both spoken and written English and Chinese.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Museums, Historical Sites, and Zoos

Referrals increase your chances of interviewing at West Kowloon Cultural District Authority by 2x

Islands District, Hong Kong SAR 3 weeks ago

Southern District, Hong Kong SAR 2 weeks ago

Hong Kong SAR HK$12,000.00-HK$3,999.00 4 months ago

Hong Kong, Hong Kong SAR HK 38,000.00-HK 40,000.00 2 weeks ago

Hong Kong SAR HK 12,000.00-HK 13,999.00 1 week ago

Sha Tin District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 6 days ago

Hong Kong SAR HK 18,500.00-HK 21,500.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsibilities:

• Lead the team to work with business stakeholders to identify, develop, implement and monitor system and operational solutions to meet and exceed retail banking objectives
• Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
• Monitor and ensure the compliances of operational procedures by the retail frontline units
• Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
• Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives
  
  

Requirements:

• Degree holder in Computer Science, Business Administration, Information Systems or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
• Strong leadership skills and able to lead and manage a team of professional business analysts and retail banking operations managers.
• Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.

Join to apply for the Section Head, Operations (Retail Business Management) role at Bank of Communications Co.,Ltd.

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5 months ago Be among the first 25 applicants

Join to apply for the Section Head, Operations (Retail Business Management) role at Bank of Communications Co.,Ltd.

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Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Responsibilities

• Lead the team to work with business stakeholders to identify, develop, implement and monitor operational solutions to meet and exceed retail banking objectives
• Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
• Monitor and ensure the compliances of operational procedures by the retail frontline units
• Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
• Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives
  
  

• Degree holder in Business Administration or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
• Strong leadership skills and able to lead and manage a team of retail banking operations management managers.
• Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.
• Core level of qualification under the HKMA Enhanced Competency Framework (ECF) on Operational Risk Management.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Head of Operations jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 3 months ago

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Responsibilities:

• Lead the team to work with business stakeholders to identify, develop, implement and monitor system and operational solutions to meet and exceed retail banking objectives
• Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
• Monitor and ensure the compliances of operational procedures by the retail frontline units
• Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
• Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives
  

Requirements:

• Degree holder in Computer Science, Business Administration, Information Systems or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
• Strong leadership skills and able to lead and manage a team of professional business analysts and retail banking operations managers.
• Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.

Join to apply for the Section Head, Operations (Retail Business Management) role at Bank of Communications Co.,Ltd.

Continue with Google Continue with Google

5 months ago Be among the first 25 applicants

Join to apply for the Section Head, Operations (Retail Business Management) role at Bank of Communications Co.,Ltd.

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

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Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.
With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.
Responsibilities

• Lead the team to work with business stakeholders to identify, develop, implement and monitor operational solutions to meet and exceed retail banking objectives
• Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
• Monitor and ensure the compliances of operational procedures by the retail frontline units
• Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
• Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives
  

• Degree holder in Business Administration or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
• Strong leadership skills and able to lead and manage a team of retail banking operations management managers.
• Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.
• Core level of qualification under the HKMA Enhanced Competency Framework (ECF) on Operational Risk Management.
  

• Seniority level Director

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Bank of Communications Co.,Ltd. by 2x

Get notified about new Head of Operations jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.