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Hong Kong Interbank Clearing Limited

Hong Kong Interbank Clearing Limited (hereinafter referred to as "the Company") is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company's key objective is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong for:

• large-value interbank fund transfers denominated in HKD, USD, Euro and RMB;
• interbank money settlement of equity and debt securities transactions in Hong Kong via the linkages with the Hong Kong Securities Clearing Company Limited and the HKMA's Central Moneymarkets Unit (CMU) system;
• small-value interbank fund transfers denominated in HKD and RMB via the HKD and RMB Faster Payment System; and
• interbank clearing and/or money settlement of retail payments, such as paper cheques, autocredits, credit card payments, etc. in Hong Kong.

The Company is also the operator of the HKMA's CMU system.

Apart from interbank clearing-and-settlement services, the Company and its subsidiaries also support the HKMA and the financial industry to foster the development of the financial technology ("FinTech") ecosystem in Hong Kong.

We are looking for a suitable candidate to take up the following job position.

Major Responsibilities

• Act as a Technical Project Manager to manage IT projects, including implementation of a private cloud platform enhancement and its security-related products to support deployment of new applications in private cloud environment
• Manage the project timeline and drive the delivery of project implementation on technical aspect, also to ensure the proper operational transition before production launch
• Manage and identify the inter-dependencies on the implementation of different technological components
• Manage the technical enquiries and handle the problem isolation in order to speed up the troubleshooting turnaround time including resource and communication alignment
• Prepare and review the project related documents, e.g. design documents

• Manage the following key aspects of the project according to the defined project governance framework:

• Scope and schedule which including development of the project plan, integration of vendor's project plan into the master project plan, and identification of the critical path

• Communication which including arrangement of management meetings as well as presentation materials and minutes, preparation of progress reports and ensuring involvement of the related stakeholders
• Tracking of project expenses and preparation of expenditure report based on the defined budget
• Study of related vendor contracts to ensure realization of contract benefits
• Management of priorities to ensure that all critical path-related tasks are on track
• Keep track of project issues as well as risk and action items to ensure settlement of any outstanding item by related owners
• Manage project team of vendor and work closely with internal project team members and stakeholders to ensure timely delivery of the project
• Ensure proper documentation of the project and drive the project closure
• Perform other project-related duties as assigned by supervisors

Requirements

• University degree in information technology, computer science or related discipline
• Minimum 8 years of relevant experience preferably gained from major financial institutions with proven experience in managing scalable IT infrastructure projects or Cloud platform projects

• Solid and hands-on technical experience in at least one of the following areas:

• Public and/or private cloud platform;

• Networking and related security products (e.g. routing, firewall, web application firewall);
• Kubernetes (K8S) and/or Service Mesh;
• DevOps products and pipeline maintenance, especially Infrastructure as Code and related platform automation; and
• Centralised secret management / vault management
• Solid technical knowledge on operation system, such as Linux and Windows
• Knowledge of PMP and Prince 2 or possession of relevant certification is preferred
• Experience in IT contract management, particularly in respect of resolution of contractual or commercial issue is preferred
• Experience in managing budgets of large-scale IT project is preferred
• Positive attitude and strong commitment to delivery of projects with good quality
• Effective communication skills, particularly the ability to present complex ideas and technical details in layman terms to different levels of stakeholders
• Strong multi-tasking capability with pleasant personality
• Proficiency in written and spoken English and Chinese. Ability to communicate in Putonghua is preferred

How to Apply

Interested parties please send your curriculum vitae stating your current and expected salaries, and contact phone number to the Human Resources Division, Unit B, 25/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or by clicking the "Apply Now" button below:

All applications and personal information collected will be treated in strict confidence and only be used for the purpose of recruitment and selection.  The information collected will be accessed by our authorized personnel only.  Those applicants not contacted by the Human Resources Division within two months from their application date should consider their applications filed for future reference which will be retained for one year for possible future job matching, and destroyed after the expiry of one year.

• Serve a permanent position to a financial institution.
• Act as a Technical Project Manager to manage IT projects, including implementation of a private cloud platform enhancement and its security-related products to support deployment of new applications in private cloud environment.
• Manage the project timeline and drive the delivery of project implementation on technical aspect, also to ensure the proper operational transition before production launch.
• Manage and identify the inter-dependencies on the implementation of different technological components.
• Manage the technical enquiries and handle the problem isolation in order to speed up the troubleshooting turnaround time including resource and communication alignment.
• Prepare and review the project related documents, e.g. design documents.
• Manage the following key aspects of the project according to the defined project governance framework:
• Scope and schedule which including development of the project plan, integration of vendor's project plan into the master project plan, and identification of the critical path.
• Communication which including arrangement of management meetings as well as presentation materials and minutes, preparation of progress reports and ensuring involvement of the related stakeholders.
• Tracking of project expenses and preparation of expenditure report based on the defined budget.
• Study of related vendor contracts to ensure realization of contract benefits.
• Management of priorities to ensure that all critical path-related tasks are on track
• Keep track of project issues as well as risk and action items to ensure settlement of any outstanding item by related owners.
• Manage project team of vendor and work closely with internal project team members and stakeholders to ensure timely delivery of the project.
• Ensure proper documentation of the project and drive the project closure.
• Perform other project-related duties as assigned by supervisors.

• University degree in IT, Computer Science or related discipline.
• Minimum 8 years of relevant experience preferably gained from major financial institutions with proven experience in managing scalable IT infrastructure projects or Cloud platform projects.
• Solid and hands-on technical experience in at least one of the following areas:
• Public and/or private cloud platform;
• Networking and related security products (e.g. routing, firewall, web application firewall);
• Kubernetes (K8S) and/or Service Mesh;
• DevOps products and pipeline maintenance, especially Infrastructure as Code and related platform automation; and
• Centralised secret management / vault management;
• Solid technical knowledge on operation system, such as Linux and Windows.
• Knowledge of PMP and PRINCE 2 or possession of relevant certification is preferred.
• Experience in IT contract management, particularly in respect of resolution of contractual or commercial issue is preferred.
• Experience in managing budgets of large-scale IT project is preferred.
• Positive attitude and strong commitment to delivery of projects with good quality.
• Effective communication skills, particularly the ability to present complex ideas and technical details in layman terms to different levels of stakeholders.
• Strong multi-tasking capability with pleasant personality.

Please apply by email or WhatsApp by quoting Job Title with InfoTech's Job Key No (one alphabet prefix with up to five digits) as subject.  You may directly apply online for this post at  

Email:

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Address: 18/F, Tower 2, Lippo Centre, 89 Queensway, Hong Kong.

InfoTech Services (Hong Kong) Limited ('InfoTech') respects every job application. IT job seekers trust InfoTech and know that we are ready to help. We listen, speak the language and jargons, understand technical, pay level and career aspirations. InfoTech exists because of IT, InfoTech after all executes search and selection by human, aided with robust recruitment systems. InfoTech handles assignments with care, enthusiasm, diligence, ethics and professionalism.

InfoTech is well acquainted with development languages, scripts, frameworks, deployment, test tools, database, data analytics, AI, servers, virtualization, storage, networks, infrastructure and cybersecurity. InfoTech understands complex business logic and application flow, we know architectures and methodologies. InfoTech serves an extensive client base covering leading banks, financial institutions, government bureaux, departments, subvented organizations, Chinese and multinational corporations, academic and research institutes, vendors, systems integrators, etc.

InfoTech offers permanent placement, executive search and contract staff secondment services. InfoTech is one of the largest and longest established IT staff services and executive search companies in Hong Kong. Over our several decades' corporate history, it is believed that about a third of the IT working population in Hong Kong has been served by InfoTech, no matter as job seekers, placed candidates, contract staff or employers.

Innovation and Technology (I&T) talent is offering the right innovation and technology solutions for society, InfoTech endeavours to plan and provide the right career for I&T talents. Count on InfoTech, the best-in-class I&T career partner now.

You may check other InfoTech hot jobs at our official website

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創新與科技人才正在為社會提供適當的創科解決方案,InfoTech 同時致力為創科人才規劃和提供理想的職業。要信賴最好的創科職業合作夥伴 InfoTech,來開拓您職業生涯的新篇章。

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We are on the hunt for a highly skilled and experienced Pre-sales Technical Engineer/Cloud Computing Solutions Expert to join our team in Hong Kong. This role is pivotal in bridging the gap between our technical offerings and customer needs, ensuring that our cloud computing solutions are effectively communicated, customized, and implemented. The successful candidate will play a key part in driving sales, building strong customer relationships, and supporting the overall success of our cloud computing business in the region.

Customer Communication on Cloud Computing Products and Solutions

Act as the primary technical contact for customers, understanding their business requirements, pain points, and goals related to cloud computing.

Provide in-depth technical presentations and demonstrations of our cloud products and solutions, tailoring the content to meet the specific needs of different customer segments.

Collaborate closely with the sales team to develop compelling value propositions and technical proposals that address customer concerns and showcase the benefits of our offerings.

Pre-sales Technical Solution Development

Design and architect customized cloud computing solutions based on customer requirements, leveraging a variety of cloud platforms (such as AWS, Azure, Google Cloud, or our in-house solutions).

Conduct technical feasibility studies, evaluating the technical and business implications of different solution approaches and recommending the most suitable options.

Keep abreast of the latest industry trends, technologies, and best practices in cloud computing to ensure that our solutions are innovative, competitive, and aligned with market demands.

POC (Proof of Concept) Technical Validation

Lead and execute POC projects to demonstrate the viability and performance of our cloud solutions in real-world scenarios.

Work closely with customers, internal development teams, and third-party vendors to set up and configure the POC environment, conduct testing, and analyze the results.

Provide detailed technical reports and recommendations based on the POC findings, helping customers make informed decisions about adopting our solutions.

Partner Product Technical Training

Develop and deliver technical training programs for our partners on our cloud products, solutions, and technologies.

Collaborate with partner organizations to understand their training needs and customize the training content accordingly.

Support partners in implementing our solutions, providing technical guidance and troubleshooting assistance as needed.

Project Delivery Support

Work closely with the project delivery team during the implementation phase of cloud projects, providing technical expertise and support.

Participate in project planning, risk assessment, and issue resolution to ensure that projects are delivered on time, within budget, and to the required quality standards.

Coordinate with internal teams and external vendors to ensure the smooth integration of our cloud solutions with existing customer systems and infrastructure.

Key Customer After-sales Maintenance

Establish and maintain strong relationships with key customers, providing ongoing technical support and guidance after the sale.

Proactively monitor customer usage of our cloud solutions, identify potential issues, and take preventive measures to ensure high levels of customer satisfaction.

Collaborate with the customer support team to resolve technical issues promptly and effectively, ensuring minimal disruption to the customer's business operations.

Education: A bachelor's degree in computer science, information technology, electrical engineering, or a related field. A master's degree or relevant certifications (such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.

Work Experience: At least 3-5 years of experience in pre-sales technical support, cloud computing solutions design, or a related technical role. Experience in the Hong Kong market and with international customers is a plus.

Technical Skills:

In-depth knowledge of cloud computing technologies, including public, private, and hybrid cloud architectures, containerization (e.g., Docker, Kubernetes), and serverless computing.

Proficiency in at least one major cloud platform (AWS, Azure, Google Cloud) and experience with cloud-native application development.

Strong understanding of networking, storage, security, and database technologies in the context of cloud computing.

Familiarity with programming languages such as Python, Java, or Go, and experience with scripting languages (e.g., Shell, PowerShell) for automation and troubleshooting.

Soft Skills:

Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues.

Team player with the ability to collaborate effectively with cross-functional teams, including sales, development, and customer support.

Self-motivated and able to work independently, managing multiple projects and priorities simultaneously.

Fluent in both written and spoken English and Chinese (Cantonese and Mandarin) to facilitate communication with customers and colleagues.

Other: A valid work visa for Hong Kong is required. Willingness to travel within Hong Kong and potentially overseas for customer meetings and project support.

Brand: Hang Seng Bank

Area of Interest: Call Centre

Location:

Mongkok, Kowloon, HK

Work style: Hybrid Worker

Date: 22 Oct 2025

Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join Team as
CCC Salesforce & Service Planning Manager, reporting to Head of Sales and Service Performance Management.
Principal Responsibilities

• Implementation of resources optimization processes and closely work with frontline teams in maintaining the best possible service level
• Work with workforce management team on rostering, scheduling and real time monitoring for effective planning and management of contact centre resources and support functions in aligning with Group service level standard
• Conduct review and analysis on service level and resources performance and propose improvement or recommendation
• Identify and share continuous improvement ideas for effective streamlining and resource optimization
• Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements

Requirements

• University degree in Business Administration, Finance or related disciplines
• Proven experience in banking industry, with knowledge to Contact Centre workforce management an advantage
• Attentive to details, independent, sensible and assertive to negotiate with different stakeholders
• Excellent decision making and problem-solving ability
• Good knowledge of computer applications including MS Excel and PowerPoint

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Responsibility (Data Analysis):

• Collect and analyze business data on our day-to-day business processes to identify trends, patterns and insights our products
• Analyze sales, market share, and operational data to support global expansion strategies
• Cooperate with stakeholders to understand business requirements and translate into reports, dashboard and data visualization
• Hands-on day-to-day business operations related to our products
• Any other ad-hoc tasks related to operations and data

Responsibility (Sales Order Management):

• Provide support for overseas sales orders, monitor and follow up on order progress and execution
• Collaborate closely with the sales team to facilitate order processing and customer communication
• Perform any other duties as assigned by the immediate supervisor

Requirement:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field
• 2-years or above in data reporting and analytic experience would be an advantage
• Proficiency in Microsoft Excel is a must
• Proficiency in data analysis tools such as PowerBI will be an advantage
• Good written and verbal communication skills in English and Mandarin

We offer:

• Competitive salary package
• Double pay
• Performance bonus

Responsibility (Data Analysis):

• Collect and analyze business data on our day-to-day business processes to identify trends, patterns and insights our products
• Analyze sales, market share, and operational data to support global expansion strategies
• Cooperate with stakeholders to understand business requirements and translate into reports, dashboard and data visualization
• Hands-on day-to-day business operations related to our products
• Any other ad-hoc tasks related to operations and data

Responsibility (Sales Order Management):

• Provide support for overseas sales orders, monitor and follow up on order progress and execution
• Collaborate closely with the sales team to facilitate order processing and customer communication
• Perform any other duties as assigned by the immediate supervisor

Requirement:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field
• 2-years or above in data reporting and analytic experience would be an advantage
• Proficiency in Microsoft Excel is a must
• Proficiency in data analysis tools such as PowerBI will be an advantage
• Good written and verbal communication skills in English and Mandarin

We offer:

• Competitive salary package
• Double pay
• Performance bonus

Key Responsibilities

• Develop and maintain real-time sales performance dashboards with integrated reporting modules for business development strategy formulation

• Implement operational excellence initiatives through process reengineering

• Lead cross-functional project teams to consolidate market intelligence for sales forecasting models

• Monitor emerging industry trends and regulatory updates

• Coordinate the execution of multichannel sales campaigns with conversion rate optimization tracking

• Design and implement performance-based commission structures with gamification elements

Core Requirements

• 3+ years' proven experience in sales operations analytics (payment processing industry preferred)

• Demonstrated team leadership with stakeholder management competencies

• Business fluency in English and Chinese (Cantonese essential, Mandarin advantageous)

• Advanced proficiency in MS Office Suite

• Proven track record of delivering complex projects within a short timeline

• Junior candidates may be considered for the Sales Operations Executive role

About Reap

Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.

Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.

Backed by leading investors including Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.

Your Role

We are looking for a Sales Operations Manager to be the strategic and operational backbone of Reap's commercial organization.

You will partner with Sales, Marketing, Customer Success, and Finance to build scalable systems, processes, and insights that drive predictable growth across Reap's three Business Lines — Card Issuance (CaaS), Payments API (Connect), and Reap Card/ Pay (Direct).

This is a hands-on, high-impact role where analytical precision meets operational execution. You will play a key role in shaping how Reap's commercial engine scales globally and how teams align under a unified revenue motion.

What You'll Do

Drive Sales Excellence

Build, document, and continuously improve sales processes to increase conversion, velocity, and forecasting accuracy.

Audit and enhance CRM workflows in HubSpot , ensuring full adoption, hygiene, and reporting accuracy across all sales teams.

Establish clear metrics frameworks and dashboards to measure rep productivity, pipeline health, and revenue contribution per employee.

Build the Revenue Engine

Design scalable cross-team workflows that align Sales, Marketing, and CX under shared revenue metrics.

Partner with Marketing on lead scoring and attribution; with CX on expansion and churn insights; and with Finance on forecasting and reconciliation.

Support data-driven GTM planning, headcount models, and resourcing for business line growth.

Operationalize Strategic Initiatives

Own process design for lead management, deal stages, and account assignment across all business lines.

Enable new product and market launches in collaboration with BizOps, Product, and Finance.

Support quarterly planning, revenue reviews, and sales cadence reporting.

Enhance Tools and Insights

Manage and optimize Reap's sales tech stack (HubSpot, lead generation tools, Notion dashboards).

Create scalable automations and data flows between tools to improve accuracy and reduce manual effort.

Provide actionable insights that turn data into decisions — not just reports.

Champion Team Enablement

Deliver training and onboarding programs for new and existing sales team members.

Develop playbooks and resources to improve sales consistency and best practice adoption.

Foster a culture of accountability and operational discipline across the team.

What We're Looking For

5–8 years of experience in Sales Operations, Revenue Operations, GTM Strategy or related fields within high-growth B2B SaaS or fintech companies.

Strong command of HubSpot CRM and familiarity with analytics tools (e.g. Looker, Tableau, GSheets).

Proven ability to improve data integrity, pipeline visibility, and forecasting accuracy.

Exceptional analytical and problem-solving skills with a process-driven mindset.

Experience building alignment between Sales, Marketing, and CX teams.

Excellent communication skills, with comfort in presenting insights and influencing cross-functional stakeholders.

Experience supporting fast-scaling organizations, ideally during Series A–C growth.

Bonus: familiarity with stablecoins, Web3 clients, or embedded finance platforms.

Nice to Have

Prior exposure to RevOps model transitions (Sales Ops → RevOps).

Experience working with multi-market teams (LATAM, Asia, or EMEA).

Hands-on expertise in CRM architecture and sales tooling integrations.

Certification in project management (PMP/PRINCE2) or analytics is a plus.

What You'll Get

Opportunity to shape the operating foundation of a global fintech during a scaling phase.

Exposure to leadership-level strategic planning and direct influence on go-to-market success.

A culture that values proactiveness, experimentation, and ownership.

Hybrid working flexibility with a distributed, high-performing team across Hong Kong, Singapore, LATAM, and beyond.

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Full-time