34 Sen Support jobs in Hong Kong
Customer Support Associate
Posted 10 days ago
Job Viewed
Job Description
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.
Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- English Proficiency - Excellent communication in verbal and written.
- Experience working within a SaaS environment is required.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Flexible to work on a shift schedule including night shifts and weekends.
Customer Support Lead
Posted 10 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
#J-18808-LjbffrCustomer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities
- Provide first-line support to clients via designated email, chat, and phone.
- Diagnose and resolve technical issues related to software and applications.
- Assist clients in understanding and utilizing our products effectively.
- Create and maintain documentation for troubleshooting procedures and FAQs.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct training sessions for clients on product features and updates.
- Gather client feedback and communicate insights to product development teams.
- Stay updated on product features, industry trends, and best practices in AI technology.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
- Strong understanding of AI technologies and applications.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly and effectively.
- Experience with support ticketing systems and remote troubleshooting tools.
- Familiarity with programming languages (e.g., Python, Typescript) is a plus.
- Familiarity with Kubernetes, Linux, Database is a plus
- Strong interpersonal skills and a commitment to customer satisfaction.
- Seniority level Associate
- Employment type Full-time
- Industries Technology, Information and Media
Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago
Wan Chai District, Hong Kong SAR 4 months ago
Desktop & Infrastructure Support SpecialistShenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
New Territories, Hong Kong SAR 2 days ago
Central & Western District, Hong Kong SAR 3 weeks ago
Front Office Application Support - Global Buy Side Firm - Hong KongShenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Trading Application Support Engineer - Proprietary Trading (Hong Kong)Kowloon City District, Hong Kong SAR 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Support Lead
Posted 3 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
#J-18808-LjbffrCustomer Support Associate
Posted 3 days ago
Job Viewed
Job Description
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.
Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- English Proficiency - Excellent communication in verbal and written.
- Experience working within a SaaS environment is required.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Flexible to work on a shift schedule including night shifts and weekends.
Customer Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities
- Provide first-line support to clients via designated email, chat, and phone.
- Diagnose and resolve technical issues related to software and applications.
- Assist clients in understanding and utilizing our products effectively.
- Create and maintain documentation for troubleshooting procedures and FAQs.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct training sessions for clients on product features and updates.
- Gather client feedback and communicate insights to product development teams.
- Stay updated on product features, industry trends, and best practices in AI technology.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
- Strong understanding of AI technologies and applications.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly and effectively.
- Experience with support ticketing systems and remote troubleshooting tools.
- Familiarity with programming languages (e.g., Python, Typescript) is a plus.
- Familiarity with Kubernetes, Linux, Database is a plus
- Strong interpersonal skills and a commitment to customer satisfaction.
- Seniority level Associate
- Employment type Full-time
- Industries Technology, Information and Media
Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago
Wan Chai District, Hong Kong SAR 4 months ago
Desktop & Infrastructure Support SpecialistShenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
New Territories, Hong Kong SAR 2 days ago
Central & Western District, Hong Kong SAR 3 weeks ago
Front Office Application Support - Global Buy Side Firm - Hong KongShenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Trading Application Support Engineer - Proprietary Trading (Hong Kong)Kowloon City District, Hong Kong SAR 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSpecialist / Senior Specialist, Digital Business (Customer Support)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.
Job Responsibilities- Handle online loan applications, including processing, approval, and disbursement
- Respond to hotline inquiries and provide support via phone, email, or business messaging applications
- Perform general clerical and administrative tasks
- Undertake ad hoc duties as assigned
- F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
- Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
- Proficiency in business messaging applications (e.g., WhatsApp)
- Good interpersonal skills, willing to learn, mature
- Fluent in written and spoken English and Chinese
- On-the-job training will be provided
- More experienced candidates may be considered for the role of Senior Specialist, Digital Business
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Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
1 day ago Be among the first 25 applicants
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
Get AI-powered advice on this job and more exclusive features.
STUDENT SUPPORT ADVISER
Leading International Education Organisation in Hong Kong
Location Hong Kong
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
Leading International Education Organisation in Hong Kong
Location Hong Kong
Salary Range and Package Details
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
ORGANISATION BACKGROUND
Our client is a prestigious international education organisation in Hong Kong with a strong commitment to inclusive education and academic excellence. The organisation delivers multiple internationally recognised curricula including International Baccalaureate (IB), IGCSE, and BTEC qualifications across their network of schools.
With a reputation for educational innovation and excellence, the organisation serves a diverse student body and maintains the highest standards of teaching and learning. They are committed to ensuring every student receives the support they need to achieve their full potential, making this a pivotal role in driving inclusion and special educational needs provision across multiple school settings.
About Hong Kong
Hong Kong is a vibrant international city that seamlessly blends Eastern and Western cultures. As a global financial hub, it offers an exciting cosmopolitan lifestyle with world-class dining, shopping, and cultural experiences. The city’s efficient public transport system, stunning natural landscapes, and proximity to mainland China and other Asian destinations make it an ideal location for international professionals.
Hong Kong’s international community is well-established and welcoming, with numerous expatriate organizations, clubs, and social groups. The city offers excellent healthcare, modern infrastructure, and a high standard of living, making it an attractive destination for education professionals seeking international experience.
Required Qualifications
- Bachelor’s degree in Education, Psychology, Special Educational Needs, or related field
- Recognised teaching qualification with SENCO certification
- Minimum 5 years experience as a secondary SENCO, preferably across multiple schools
- Proven track record in special educational needs provision and inclusion
- Experience in consultancy-type roles and structural change implementation
- Strong understanding of international curricula (IB, IGCSE, BTEC preferred)
- International experience preferred but strong British/IB curricula experienced candidates considered
- Exceptional leadership and change management abilities
- Strong credibility to support and advise experienced SENCOs in challenging situations
- Expertise in inclusion strategies and special educational needs frameworks
- Excellent communication and interpersonal skills with ability to influence at all levels
- Experience in policy development and implementation
- Strong analytical and problem-solving capabilities
- Cultural sensitivity and adaptability to diverse educational environments
- Ability to work collaboratively across multiple school settings
- Commitment to continuous professional development and best practice
- Understanding of safeguarding and child protection principles
chk Education is a boutique search firm specializing in international education recruitment, founded by Coleen in 2019. Born from a desire to transform industry practices that prioritized speed over transparency, chk Education focuses on building authentic connections between schools and exceptional educators.
Coleen’s vision drew from her executive search experience in the Middle East and decade in UK education recruitment. In 2024, she partnered with Helen, whose background includes roles as a Headteacher in England, CEO of Wellington College China Group, and inspector for over 1,500 schools. Together, they combine 50+ years of education experience.
The firm goes beyond traditional recruitment, offering bespoke services including campus design consultation, health insurance solutions, HR support, and leadership development for schools at all stages of growth. Their approach centers on understanding each institution’s unique culture and values to ensure educators share the school’s vision and ethos.
INTERESTED CANDIDATES Please email your CV and cover letter to:
If this role isn’t quite right for you, but you are looking to secure an international teaching position, please reach out to Rachael with your preferences and she will be able to explore other opportunities with you.
Due to the number of applications we receive, only shortlisted candidates will be contacted.
In some of the countries where our client schools operate, there are upper age restrictions related to the issuance of visas and work permits, so if you have any questions regarding this, please don’t hesitate to ask.
chk Education utilises safer recruitment procedures to ensure compliance with child protection requirements in all employment processes. The policies for safer recruitment are aligned with best practice and the International Taskforce for Child Protection. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff and volunteers to share in this commitment. Successful applicants will be subject, but not limited to various background and security checks including receipt of satisfactory references, proof of qualifications, identification and police checks, including overseas checks. Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Education and Training
- Industries Advertising Services
Referrals increase your chances of interviewing at Guardian Jobs by 2x
Sign in to set job alerts for “Student Services Advisor” roles. School of Humanities and Social Science - Executive AssistantShenzhen, Guangdong, China CN¥6,000.00-CN¥9,000.00 2 years ago
Executive Assistant (Infection Prevention and Control) Chief of Staff & Executive Assistant to the CEO JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan)Hong Kong, Hong Kong SAR HK$50,000.00-HK$60,000.00 1 week ago
Executive Assistant (Chief Medical Executive Office) Executive Assistant (1 year contract role – with potential to turn into a permanent role)Central & Western District, Hong Kong SAR 6 hours ago
Executive Administrative Assistant, Commercial Investment Bank Executive Assistant (A top-tier French Financial institution)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrStudent Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
1 day ago Be among the first 25 applicants
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
Get AI-powered advice on this job and more exclusive features.
STUDENT SUPPORT ADVISER
Leading International Education Organisation in Hong Kong
Location Hong Kong
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
Leading International Education Organisation in Hong Kong
Location Hong Kong
Salary Range and Package Details
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
ORGANISATION BACKGROUND
Our client is a prestigious international education organisation in Hong Kong with a strong commitment to inclusive education and academic excellence. The organisation delivers multiple internationally recognised curricula including International Baccalaureate (IB), IGCSE, and BTEC qualifications across their network of schools.
With a reputation for educational innovation and excellence, the organisation serves a diverse student body and maintains the highest standards of teaching and learning. They are committed to ensuring every student receives the support they need to achieve their full potential, making this a pivotal role in driving inclusion and special educational needs provision across multiple school settings.
About Hong Kong
Hong Kong is a vibrant international city that seamlessly blends Eastern and Western cultures. As a global financial hub, it offers an exciting cosmopolitan lifestyle with world-class dining, shopping, and cultural experiences. The city’s efficient public transport system, stunning natural landscapes, and proximity to mainland China and other Asian destinations make it an ideal location for international professionals.
Hong Kong’s international community is well-established and welcoming, with numerous expatriate organizations, clubs, and social groups. The city offers excellent healthcare, modern infrastructure, and a high standard of living, making it an attractive destination for education professionals seeking international experience.
Required Qualifications
- Bachelor’s degree in Education, Psychology, Special Educational Needs, or related field
- Recognised teaching qualification with SENCO certification
- Minimum 5 years experience as a secondary SENCO, preferably across multiple schools
- Proven track record in special educational needs provision and inclusion
- Experience in consultancy-type roles and structural change implementation
- Strong understanding of international curricula (IB, IGCSE, BTEC preferred)
- International experience preferred but strong British/IB curricula experienced candidates considered
- Exceptional leadership and change management abilities
- Strong credibility to support and advise experienced SENCOs in challenging situations
- Expertise in inclusion strategies and special educational needs frameworks
- Excellent communication and interpersonal skills with ability to influence at all levels
- Experience in policy development and implementation
- Strong analytical and problem-solving capabilities
- Cultural sensitivity and adaptability to diverse educational environments
- Ability to work collaboratively across multiple school settings
- Commitment to continuous professional development and best practice
- Understanding of safeguarding and child protection principles
chk Education is a boutique search firm specializing in international education recruitment, founded by Coleen in 2019. Born from a desire to transform industry practices that prioritized speed over transparency, chk Education focuses on building authentic connections between schools and exceptional educators.
Coleen’s vision drew from her executive search experience in the Middle East and decade in UK education recruitment. In 2024, she partnered with Helen, whose background includes roles as a Headteacher in England, CEO of Wellington College China Group, and inspector for over 1,500 schools. Together, they combine 50+ years of education experience.
The firm goes beyond traditional recruitment, offering bespoke services including campus design consultation, health insurance solutions, HR support, and leadership development for schools at all stages of growth. Their approach centers on understanding each institution’s unique culture and values to ensure educators share the school’s vision and ethos.
INTERESTED CANDIDATES Please email your CV and cover letter to:
If this role isn’t quite right for you, but you are looking to secure an international teaching position, please reach out to Rachael with your preferences and she will be able to explore other opportunities with you.
Due to the number of applications we receive, only shortlisted candidates will be contacted.
In some of the countries where our client schools operate, there are upper age restrictions related to the issuance of visas and work permits, so if you have any questions regarding this, please don’t hesitate to ask.
chk Education utilises safer recruitment procedures to ensure compliance with child protection requirements in all employment processes. The policies for safer recruitment are aligned with best practice and the International Taskforce for Child Protection. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff and volunteers to share in this commitment. Successful applicants will be subject, but not limited to various background and security checks including receipt of satisfactory references, proof of qualifications, identification and police checks, including overseas checks.Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Education and Training
- Industries Advertising Services
Referrals increase your chances of interviewing at Guardian Jobs by 2x
Sign in to set job alerts for “Student Services Advisor” roles. School of Humanities and Social Science - Executive AssistantShenzhen, Guangdong, China CN¥6,000.00-CN¥9,000.00 2 years ago
Executive Assistant (Infection Prevention and Control) Chief of Staff & Executive Assistant to the CEO JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan)Hong Kong, Hong Kong SAR HK$50,000.00-HK$60,000.00 1 week ago
Executive Assistant (Chief Medical Executive Office) Executive Assistant (1 year contract role – with potential to turn into a permanent role)Central & Western District, Hong Kong SAR 6 hours ago
Executive Administrative Assistant, Commercial Investment Bank Executive Assistant (A top-tier French Financial institution)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Assistant (Security Operation Support)
Posted 10 days ago
Job Viewed
Job Description
Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .
Role Summary
The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.
Job Duties
- Respond to key clients' inquiries promptly and professionally.
- Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
- Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
- Perform other duties as assigned.
- Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
- Location: Kwun Tong Control Room.
Job Requirements
- HKCEE/DSE holder or above.
- At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
- Detail-oriented with good coordination and communication skills.
- Proficient in English and Chinese.
- Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
- Immediate availability preferred.
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Other
This job posting is active. Apply now to increase your chances of securing this role.
#J-18808-Ljbffr