What Jobs are available for Service Advisor in Hong Kong?

Reporting to the Aftersales Manager, you will provide high quality after-sales service to our customers. You will receive customers at our motor service centre, providing professional advices on repair and maintenance services for customers' vehicles.  Moreover, you are also responsible for monitoring the service progress of vehicles and feed back to customers, handling customer enquiries, performing administrative duties and coordination works.

Requirements :

• HKCEE/DSE; with automotive engineering qualification is preferred
• Previous experience in providing front-line customer service is preferred
• Experienced in handling vehicle insurance claims preferred
• Experience in motor industry is definitely an asset
• Fluency in English and Cantonese; Mandarin is preferred
• Good interpersonal, communication and presentation skills; energetic and with strong initiative
• Strong interest in motor industry
• Holder of valid passenger car driving license
• Candidates with less experiences will be considered as Service Advisor Assistant

Work Location : Shatin

Excellent career prospect and personal advancement will be offered to the right candidate.  A very attractive remuneration package including monthly commission and incentive, medical insurance, MPF and life insurance will be offered to the successful candidate.

You are also welcome to visit our websites for more information:

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If you do not receive any feedback from us within 6 weeks after submitting your application, you should consider your application unsuccessful.

Personal data collected will be used for recruitment purpose only.

Position Description
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities- Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Perform detailed daily record keeping and reporting
Requirements- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, or equivalent, preferred
- Retail automotive service experience, preferred
- Fluency in Chinese and English

MF Jebsen Automotive Limited is the authorised and official Aston Martin dealership in Hong Kong, dedicated to delivering exceptional service and expertise across sales, aftersales, and ownership support. As part of the business, Carbon Automotive focuses on providing high-quality automotive services including repair, maintenance, and detailing. Together, we are committed to excellence, professionalism, and a personalised customer experience.

To learn more about us, please visit our websites:

• Aston Martin:
• Carbon Automotive:

We are looking for a frontline customer-facing candidate to join our expanding automotive service team. This role combines sales advisor, customer service, and follow-up responsibilities. As our business has grown beyond car detailing and coating into full mechanical repair services, the position requires a strong understanding of the automotive industry, along with sales and customer engagement experience.

RESPONSIBILITIES

• Act as the first point of contact for inquiries, service bookings, and customer follow-ups
• Manage sales targets through the promotion of automotive products
• Identify and execute weekly/monthly sales plans and initiatives to generate sales
• Coordinate customer service needs, including arranging service schedules and ordering parts
• Support sales and promotion activities, including upselling and cross-selling of services
• Manage social media platforms (Instagram, Facebook, company website), including customer engagement, posting updates, content creation
• Provide timely and accurate communication internally with the workshop team and externally with customers
• Handle ad hoc tasks related to cross departments within the business
• Working on alternate Saturday is required

REQUIREMENTS

• Diploma or above
• Knowledge of the automotive industry and products and interest in mechanical services
• Strong sales and Customer service skills in automotive field
• Excellent communication skills, both with customers and team members
• Positive and Customer centric approach to manage sales targets
• Experience in social media content creation, posting, and updates
• Ability to work independently, organize tasks, and solve problems proactively
• Possess a valid HK driving license is preferred

OUR OFFER

1. Team's Commissions
2. 14 days Annual Leave
3. Birthday Leave
4. Discretionary Bonus
5. Employer MPF Contribution 6% - 12%
6. Life & Medical Insurance
7. Marriage Leave and Paternity Leave
8. Training and Development Programs
9. Employee Wellness Programs and Staff Discount

Interested parties, please send full resume with available date, current & expected salary to Group Human Resources Department by clicking "Quick Apply" button.

We are an equal opportunity employer. Personal data provided will be used strictly in accordance with personal data policy and for recruitment purposes only. Candidates not notified within 8 weeks may consider their applications unsuccessful.  All data collected will be destroyed within 12 months.

Job Responsibilities:

• Boost after-sales business opportunities.
• Provide professional advice, cost quotation, and quality customer services to customers regarding aftersales service
• Build up excellent customer relationship
• Follow up closely with customers to ensure all service requests are being attended to  efficiently
• Work with workshop mechanics to ensure smooth operation of the  service center
• Prepare service documents, verify job orders, and keep track of the service progress
• Handle ad-hoc projects to be assigned

Job Requirements:

• HKCEE/DSE of above
• At least 3 year's relevant experience in aftersales service for automotive industry
• Experienced in handling vehicle insurance claims is an advantage
• Self-motivated, Strong networking, excellent interpersonal skills
• Independent, Able to work under pressure, customer oriented & meet tight deadlines
• A good team-player with pleasant personality
• Valid HK Driving license of Class 1 & 2
• Good command of both written & spoken English and Chinese
• Familiar with MS Office and Word Processing (English & Chinese)
• Candidate with more experience will be considered as Senior Service Advisor /  Service Advisor Supervisor

Benefits:

• Competitive salary package
• Various types of caring leave
• Great learning and career development platform
• Excellent working environment

Interested parties please send your CV with current and expected package, as well as date of availability to us for selection by clicking "Apply Now".

All information collected would be used for recruitment purpose only. Application process may take 2 to 3 weeks; candidates would not be considered, should there be no contact within 6 weeks.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in operation process

Roles and Responsibilities:

Hotline Operation (75%)

• Handles agent / brokers / intermediaries enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
• Reports problems, potential crisis and complaint to supervisor for service improvement
• Makes outbound call to agent / brokers / intermediaries for follow-up cases
• Executes empowerment guidelines

Administrative Works (20%)

• Documents call activities in system
• Documents follow up items in log sheet or send email to AIAHK Business Partners
• Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues

Other responsibilities (5%)

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Job Requirements:

• Secondary education graduate with 4 years working experience
• Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor
• Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
• Hands-on experience in customer service
• Basic insurance or MPF knowledge would be definitely an advantage

Others:

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Description
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities- Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Perform detailed daily record keeping and reporting
Requirements- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, or equivalent, preferred
- Retail automotive service experience, preferred
- Fluency in Chinese and English

We invite you to join Sime Motors (HK) in our rapid expansion. Together, we drive smart EV transformation

You'll be bringing these values to us…

• To ensure high level of customer satisfaction by providing professional automotive after-sales service, which includes handling customer enquiries, coordinating with different stakeholders to ensure all works are being attended efficiently, arranging PDI and providing maintenance advices and quotation to customers in our Service Centre.

You'll be a Great Talent, if you are/possess…

• HKCEE/ DSE or above
• Diploma in Automotive Engineering / Technology or related disciplines is preferred
• 3+ years of work experience in automotive industry or customer service field
• Possess a valid driving license in Hong Kong
• Strong interpersonal skills
• Proactive, attentive to details and pleasant personality
• Good communication skills in Cantonese and English, Putonghua is an advantage
• Work location: Shatin, To Kwa Wan

You'll Enjoy……

• Sign-on & Retention Bonus (Up to $30K)*
• Monthly Incentive
• Annual Bonus
• Minimum 12 Annual Leave Days, Bank Holidays and Extra Leaves (Birthday, Marriage, Compassionate, Exam, etc.)
• 5-Days Work Week
• Medical and Life Insurance Coverage
• Staff Purchase Discount
• Career Development Opportunities and Structured On-job Training

Electrify your future Apply now via JobsDB or send your full resume quoting job reference number with your latest and expected salary and your earliest availability via e-mail to  @

A member of Sime Group

All information provided by applicants will be used for recruitment purpose only and will be handled in strict confidential. Your application may also be considered for other suitable vacancies within the Sime Group of companies. (Please indicate clearly on your application if you would not like to be considered for other positions within the Group).

Position Description

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Perform detailed daily record keeping and reporting

Requirements

• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
• Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, or equivalent, preferred
• Retail automotive service experience, preferred
• Fluency in Chinese and English

At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

• Own the cashier and service desk zone
• Manage returns, refunds, exchanges, and resolve user issues
• Support Click & Collect, eCommerce, and Delivery services
• Keep track of cash handling accuracy and systems updates
• Collaborate with teammates during store opening/closing
• Take part in layout, stock, and omnichannel service operations

• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy working with people
• Detail-oriented, reliable, and accurate in handling systems and processes
• Flexible availability, including weekends and public holidays
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:

• Performance Bonus based on your team's results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally

Love helping people and solving problems? Apply now and bring sport to life with us.