169 Service Agent jobs in Hong Kong

Join to apply for the Guest Service Agent / Senior Guest Service Agent role at Dorsett Kai Tak Hong Kong

1 day ago Be among the first 25 applicants

Join to apply for the Guest Service Agent / Senior Guest Service Agent role at Dorsett Kai Tak Hong Kong

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.
For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong
Responsibilities

• Provide check-in/check-out service in a professional manner
• Answer general enquiries and respond to complaints proactively
• Support daily front office operation and other ad hoc duties as assigned
  

• Diploma or above in Hospitality Management or related disciplines
• Service-orientated with sound knowledge in Front Office Operation
• Knowledge of using Opera Cloud would be an advantage
• Self-motivated, independent, strong interpersonal and communications skills
• Good command of both English and Chinese (including Cantonese and Putonghua)
• Fresh university graduates are welcome
• Candidate with more experience can apply for Senior Guest Services Agent
  

• Seniority level Not Applicable

• Employment type Other

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Dorsett Kai Tak Hong Kong by 2x

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 5 months ago

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Join to apply for the Guest Service Agent role at Sheraton Hotels & Resorts

Join to apply for the Guest Service Agent role at Sheraton Hotels & Resorts

Additional Information

Job Number 25011718

Job Category Rooms & Guest Services Operations

Location Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China, 0VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

Get notified about new Guest Service Representative jobs in Hong Kong, Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 20 hours ago

Kowloon City District, Hong Kong SAR 4 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 1 month ago

Hong Kong SAR HK$16,000.00-HK$17,999.00 3 days ago

Kowloon City District, Hong Kong SAR 1 week ago

Kowloon City District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Guest Service Agent role at Sheraton Hotels & Resorts

Join to apply for the Guest Service Agent role at Sheraton Hotels & Resorts

Additional Information
Job Number 25011718
Job Category Rooms & Guest Services Operations
Location Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China, 0VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

Get notified about new Guest Service Representative jobs in Hong Kong, Hong Kong SAR .

Tsuen Wan District, Hong Kong SAR 20 hours ago

Kowloon City District, Hong Kong SAR 4 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 1 month ago

Hong Kong SAR HK$16,000.00-HK$17,999.00 3 days ago

Kowloon City District, Hong Kong SAR 1 week ago

Kowloon City District, Hong Kong SAR 1 month ago

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Join to apply for the At Your Service Agent role at Sheraton Hotels & Resorts

Join to apply for the At Your Service Agent role at Sheraton Hotels & Resorts

Additional Information

Job Number 25055207

Job Category Rooms & Guest Services Operations

Location Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China, 0VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 4 months ago

Causeway Bay, Hong Kong SAR 10 months ago

Kowloon City District, Hong Kong SAR 6 days ago

Kwun Tong District, Hong Kong SAR 3 days ago

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the At Your Service Agent role at Sheraton Hotels & Resorts

Join to apply for the At Your Service Agent role at Sheraton Hotels & Resorts

Additional Information
Job Number 25055207
Job Category Rooms & Guest Services Operations
Location Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China, 0VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon City District, Hong Kong SAR 4 months ago

Causeway Bay, Hong Kong SAR 10 months ago

Kowloon City District, Hong Kong SAR 6 days ago

Kwun Tong District, Hong Kong SAR 3 days ago

Tsuen Wan District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior / At Your Service Agent (Telephone Operator) role at Courtyard by Marriott Hong Kong

6 days ago Be among the first 25 applicants

Join to apply for the Senior / At Your Service Agent (Telephone Operator) role at Courtyard by Marriott Hong Kong

Get AI-powered advice on this job and more exclusive features.

Courtyard by Marriott Hong Kong is a leading business hotel on Hong Kong Island, offering an intimate conference room space and complimentary shuttle service to nearby corporate hubs. Many of our guest rooms and suites boasts picturesque views of the nearby Victoria Harbour and beyond, allowing our guests to soak in the scene in Sai Ying Pun. We're located a six-minute walk away from the MTR subway – HKU station of Island Line where guests could travel with ease to our downtown Hong Kong hotel.

Begin. Belong. Become.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibilities

• Operate telephone switchboard station in order to answer telephone calls
• Provide information to guests about room features, property amenities, and local areas of interest
• Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns
• Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
• Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
• Other duties as assigned by Supervisor
  
  

• Good spoken, written and reading ability in English, Cantonese and Mandarin
• Proactive, with strong communication and problem-solving skills
• Able to work under pressure
• Degree or diploma holder of Hospitality or related studies
• Previous hotel related working experience (especially in F&B) is preferable
• Candidates with more experience will be considered as Senior AYS Agent
  
  

• Seniority level Entry level

• Employment type Other

• Job function Sales and General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Courtyard by Marriott Hong Kong by 2x

Kwun Tong District, Hong Kong SAR 1 year ago

Hong Kong SAR HK$16,000.00-HK$18,000.00 3 days ago

Kowloon City District, Hong Kong SAR 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior / At Your Service Agent (Telephone Operator) role at Courtyard by Marriott Hong Kong

6 days ago Be among the first 25 applicants

Join to apply for the Senior / At Your Service Agent (Telephone Operator) role at Courtyard by Marriott Hong Kong

Get AI-powered advice on this job and more exclusive features.

Courtyard by Marriott Hong Kong is a leading business hotel on Hong Kong Island, offering an intimate conference room space and complimentary shuttle service to nearby corporate hubs. Many of our guest rooms and suites boasts picturesque views of the nearby Victoria Harbour and beyond, allowing our guests to soak in the scene in Sai Ying Pun. We're located a six-minute walk away from the MTR subway – HKU station of Island Line where guests could travel with ease to our downtown Hong Kong hotel.
Begin. Belong. Become.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibilities

• Operate telephone switchboard station in order to answer telephone calls
• Provide information to guests about room features, property amenities, and local areas of interest
• Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns
• Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
• Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
• Other duties as assigned by Supervisor
  

• Good spoken, written and reading ability in English, Cantonese and Mandarin
• Proactive, with strong communication and problem-solving skills
• Able to work under pressure
• Degree or diploma holder of Hospitality or related studies
• Previous hotel related working experience (especially in F&B) is preferable
• Candidates with more experience will be considered as Senior AYS Agent
  

• Seniority level Entry level

• Employment type Other

• Job function Sales and General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Courtyard by Marriott Hong Kong by 2x

Kwun Tong District, Hong Kong SAR 1 year ago

Hong Kong SAR HK$16,000.00-HK$18,000.00 3 days ago

Kowloon City District, Hong Kong SAR 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

2 days ago Be among the first 25 applicants

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

Job Description

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  
  

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  
  

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme
  
  

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Consumer Services and Hospitality

Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

2 days ago Be among the first 25 applicants

Join to apply for the Global Customer Service Center Agent role at The Hongkong and Shanghai Hotels, Limited

Job Description
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
  

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme
  

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Consumer Services and Hospitality

Referrals increase your chances of interviewing at The Hongkong and Shanghai Hotels, Limited by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.