What Jobs are available for Service Center Management in Hong Kong?

To train and develop a team of professional operations management so as to facilitate the growth of the Manned Security Solutions business.

As G4S Operations Management Trainee, you will be provided with:

-Familiarization

To provide intensive opportunities for the Operations Management Trainee to familiarize with the operations of different departments;

-Job Rotation

• To provide a practical way to understand the operations. Operations Management Trainee will learn generic knowledge and acquire on-the-job experience under the guidance of managers;

-Training & Development

• To consolidate Operations Management Trainee's career fundamental. G4S also support Operations Management Trainee further studies by providing them with study sponsorship, aiming at developing them to be a well-trained leader;
• A Internal Training and external training programme will be provided to the Operations Management Trainee

Requirements :

• Degree holder or above or any equivalent academic qualification
• Proficiency in spoken and written Chinese and English and computer applications (etc Chrome Office / MS Office)
• Self-motivated, strive to drive service improvement and make changes, willing to meet challenges and deliver results
• Able to work under pressure, can work independently with high flexibility and good people management skill
• Holder of HK driving license class 1 or 1A is an advantage (Candidate without driving license is expected to obtain a driving license within 1 year)
• Shift Duty is required

Our Company is an equal opportunity employer and welcomes applications from all qualified candidates.  The personal data provided will be used for consideration in your application for the applied post and other suitable positions in the G4S.  Applications who are not invited for interview within 6 weeks may consider their applications unsuccessful.  All personal data of unsuccessful candidates will be destroyed after 6 months.

Recruit Ref: L

Posting Date:

AFSC Operations Limited

AFSC providing secure and safe service for aviation fuel supply to Hong

Kong Int'l Airport, is now looking for:

Operations Management Trainee

• Provide training on Tank Farm operations / Maintenance / Engineering.
• Degree in Engineering
• Good command of written and spoken English and Chinese
• Problem solving and troubleshooting skills
• 1-2 years' relevant experience, less experience will be also considered
• Preferable with driving licence

公司福利: 超時工作津貼、年終雙糧、輪班津貼、交通津貼、安全獎金、員工及家屬醫療保險、銀行假期、牙科保險、額外強積金供款等。

應徵者請電 或 將個人履歷傳真至 或 電郵至

Industry:

Airline

Job Category / Function:

Engineering (Engineering Project Management)

Engineering (Mechanical)

Engineering (Others)

Aviation / Airline / Travel / Tourism (Others)

Job Position Level:

Middle

Employment Term:

Full Time

Min. Edu. Level Req:

Bachelor

Minimum QF Level attained:

-

Total Working Exp:

1-2

Salary(HKD):

• (Monthly)

Location:

Outlying Islands / Chek Lap Kok

Benefits:

Bank Holiday

Dental Insurance

Double Pay

Family Friendly Policy

Medical Insurance

Performance Bonus

Transportation Allowance

AFSC providing secure and safe service for aviation fuel supply to Hong Kong Int'l Airport, is now looking for:

Operations M a nagement Trainee

Provide training on Tank Farm operations / Maintenance / Engineering.

Degree in Engineering

Good command of written and spoken English and Chinese

Problem solving and troubleshooting skills

1-2 years' relevant experience, less experience will be also considered

Preferable with driving licence

To train and develop a team of professional operations management so as to facilitate the growth of the Manned Security Solutions business.

As G4S Operations Management Trainee, you will be provided with:

-Familiarization

To provide intensive opportunities for the Operations Management Trainee to familiarize with the operations of different departments;

-Job Rotation

• To provide a practical way to understand the operations. Operations Management Trainee will learn generic knowledge and acquire on-the-job experience under the guidance of managers;

-Training & Development

• To consolidate Operations Management Trainee's career fundamental. G4S also support Operations Management Trainee further studies by providing them with study sponsorship, aiming at developing them to be a well-trained leader;
• A Internal Training and external training programme will be provided to the Operations Management Trainee.

Requirements :

• Degree holder or above or any equivalent academic qualification
• Proficiency in spoken and written Chinese and English and computer applications (etc Chrome Office / MS Office)
• Self-motivated, strive to drive service improvement and make changes, willing to meet challenges and deliver results
• Able to work under pressure, can work independently with high flexibility and good people management skill
• Holder of HK driving license class 1 or 1A is an advantage (Candidate without driving license is expected to obtain a driving license within 1 year)
• Shift Duty is required

Our Company is an equal opportunity employer and welcomes applications from all qualified candidates.  The personal data provided will be used for consideration in your application for the applied post and other suitable positions in the G4S.  Applications who are not invited for interview within 6 weeks may consider their applications unsuccessful.  All personal data of unsuccessful candidates will be destroyed after 6 months.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Responsibilities

• Responsible for daily fund accounting in producing accurate and timely daily values of mutual funds
• Validates NAV, performance fees, trailer fees, expenses and corporate actions of funds
• Performs Trade Settlement, Cash projection and general fund administrations
• Liaises with internal departments and external parties such as trustee, fund admin, custodian and auditor
• Manages interim reporting and fund auditing requirements
• Ad hoc jobs assigned by department head

Qualifications

• Bachelor's Degree or above in Marketing, Business Administration, Finance or equivalent discipline and a good academic result with a GPA of 3.2/4 or above or equivalent
• At least one year's experience, work or internship experience in financial industry (especially Asset Management) is a plus
• Strong analytical and communication skills, creative, fast learning and self-motivated
• Proficiency in MS Office, including Word, Excel, and PowerPoint
• Excellent command of both written and spoken English and Chinese
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and strong organizational skills

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30