169 Service Department jobs in Hong Kong

Join to apply for the Engineer / Assistant Engineer (Service Department) role at TK Elevator .

Get AI-powered advice on this job and more exclusive features.

What we expect

An attractive remuneration package commensurate with experience will be offered to the successful candidate. If you are ready to accept challenges and be rewarded with attractive remuneration and career opportunities, please apply with your full résumé, stating present and expected salary by email.

All information provided will be treated in the strictest confidence and used for recruitment purposes only.

Who We Are

With operations in over 1,000 locations worldwide and more than 50,000 highly qualified employees, TK Elevator is one of the world’s leading elevator companies. We build on a successful 40-year history with sales of around EURO 8 billion in fiscal year 2019/2020. Our passion for moving people drives us as a reliable supplier of elevators, escalators, and boarding bridges. We strive to offer our employees the best working conditions, a supportive team environment, challenging tasks, and good career prospects. Employee satisfaction and customer focus are central to our strength and reliability.

Job Description

• Involvement in management and coordination of all Service field operations issues
• Implementation of company-required programs and systems
• Work efficiency studies and enhancements
• People management
• Customer visits and relationship management

Job Requirements

• Degree / High diploma in Building Services, Electrical, or Mechanical Engineering
• Independent, hardworking, organized, self-motivated, and responsible
• 3+ years of construction/engineering experience in the construction industry
• Good team player and able to work independently
• Proficient in MS Office Applications
• Good command of both written and spoken English and Chinese
• Immediate availability preferred

• Entry level

• Full-time

• Industries: Machinery Manufacturing, Facilities Services, Construction

Referrals can increase your chances of interviewing at TK Elevator by 2x.

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Join to apply for the Customer Service Executive (Toys Department) role at TÜV Rheinland Group

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Executive (Toys Department) role at TÜV Rheinland Group

Get AI-powered advice on this job and more exclusive features.

Products

In the Products business unit at TÜV Rheinland, we are looking for talents who want to stand with us at the forefront of safety, quality, and innovation. Our goal is to make products safe and compliant with standards in international markets – from consumer goods to highly complex medical devices. We accompany the entire product lifecycle and support companies in meeting national and international standards.

Our focus is on the challenges of digitalization, sustainability, and global trade requirements. Whether smart technologies, sustainable materials, or the safety of connected products – we actively shape the future of product safety.

Our Core Areas

• Softlines: Testing, inspection, and certification services for textiles, clothing, footwear, leather goods, and other consumer products.
• Hardlines: Safety and quality testing for household goods, toys, furniture, sports equipment, tools, and DIY products.
• Electrical: Testing and certification of electrical and electronic products, from household appliances to industrial control systems.
• Solar & Commercial: Quality assurance and certification of photovoltaic modules, inverters, and commercial technical installations.
• Medical: Comprehensive testing and certification for medical devices, from diagnostic equipment to implants, including regulatory consulting.
  
  

• 5 mins drive way from Tsuen Wan MTR station
• Testing laboratory
• Business-to-business
  
  

• To manage assigned accounts with professional advice and immediate response
• Achieve customer satisfaction through dynamic and effective client relationship management skills
• To handle quotations, enquiries, project status and complaints and from clients
• To communicate with operation teams, technical teams, laboratories to ensure the project completed on schedule
• Explore and increase accounts business potential
• To perform any ad hoc tasks assigned by supervisors
  
  

• Diploma or above in Science/ Chemistry or related disciplines
• Working experience in customer services or TIC industry in highly preferred
• Self-motivated, outgoing and able to work under pressure
• Customer oriented, strong interpersonal and communication skills
• Good command of written and spoken Cantonese, English and Mandarin
• Immediate available is an advantage
• Candidate with less experience will be considered as Customer Service Coordinator
  
  

• Public Holidays
• Double Pay and Performance Bonus
• Medical, Dental and Life Insurance
• Annual Leave, Service Anniversary Leave, Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
• Company Outing Allowance
• Long Service Award
• Festival Bonus and Special Gratuity
• On-the-job training as well as Training Sponsorship/ Subsidies

• Seniority level Entry level

• Employment type Full-time

• Job function General Business
• Industries Utilities

Referrals increase your chances of interviewing at TÜV Rheinland Group by 2x

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Kowloon City District, Hong Kong SAR 18 hours ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Executive (Toys Department) role at TÜV Rheinland Group

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service Executive (Toys Department) role at TÜV Rheinland Group

Get AI-powered advice on this job and more exclusive features.

Products
In the Products business unit at TÜV Rheinland, we are looking for talents who want to stand with us at the forefront of safety, quality, and innovation. Our goal is to make products safe and compliant with standards in international markets – from consumer goods to highly complex medical devices. We accompany the entire product lifecycle and support companies in meeting national and international standards.
Our focus is on the challenges of digitalization, sustainability, and global trade requirements. Whether smart technologies, sustainable materials, or the safety of connected products – we actively shape the future of product safety.
Our Core Areas

• Softlines: Testing, inspection, and certification services for textiles, clothing, footwear, leather goods, and other consumer products.
• Hardlines: Safety and quality testing for household goods, toys, furniture, sports equipment, tools, and DIY products.
• Electrical: Testing and certification of electrical and electronic products, from household appliances to industrial control systems.
• Solar & Commercial: Quality assurance and certification of photovoltaic modules, inverters, and commercial technical installations.
• Medical: Comprehensive testing and certification for medical devices, from diagnostic equipment to implants, including regulatory consulting.
  

• 5 mins drive way from Tsuen Wan MTR station
• Testing laboratory
• Business-to-business
  

• To manage assigned accounts with professional advice and immediate response
• Achieve customer satisfaction through dynamic and effective client relationship management skills
• To handle quotations, enquiries, project status and complaints and from clients
• To communicate with operation teams, technical teams, laboratories to ensure the project completed on schedule
• Explore and increase accounts business potential
• To perform any ad hoc tasks assigned by supervisors
  

• Diploma or above in Science/ Chemistry or related disciplines
• Working experience in customer services or TIC industry in highly preferred
• Self-motivated, outgoing and able to work under pressure
• Customer oriented, strong interpersonal and communication skills
• Good command of written and spoken Cantonese, English and Mandarin
• Immediate available is an advantage
• Candidate with less experience will be considered as Customer Service Coordinator
  

• Public Holidays
• Double Pay and Performance Bonus
• Medical, Dental and Life Insurance
• Annual Leave, Service Anniversary Leave, Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
• Company Outing Allowance
• Long Service Award
• Festival Bonus and Special Gratuity
• On-the-job training as well as Training Sponsorship/ Subsidies

• Seniority level Entry level

• Employment type Full-time

• Job function General Business
• Industries Utilities

Referrals increase your chances of interviewing at TÜV Rheinland Group by 2x

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 2 weeks ago

Kowloon City District, Hong Kong SAR 18 hours ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.