67 Service Engineering jobs in Hong Kong

**Date Posted:**
2023-07-31
**Country:**
Hong Kong
**Location:**
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
**Responsibilities:**
+ Design and develop products for modernization of lift or escalator
+ Provide engineering support to field operation teams and sales teams
**Requirements:**
+ Degree holder in Engineering or equivalent disciplines
+ At least 3 years of engineering experience
+ Supportive, self-motivated and strong desire to succeed in the Engineering fields
+ Good communication & interpersonal skills
+ Less experienced candidates will be considered as Assistant Engineer
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

6 months ago Be among the first 25 applicants

Location:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong

Date Posted:
2023-07-31
Country:
Hong Kong
Location:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong
Responsibilities:

• Design and develop products for modernization of lift or escalator
• Provide engineering support to field operation teams and sales teams
  

Requirements:

• Degree holder in Engineering or equivalent disciplines
• At least 3 years of engineering experience
• Supportive, self-motivated and strong desire to succeed in the Engineering fields
• Good communication & interpersonal skills
• Less experienced candidates will be considered as Assistant Engineer
  

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Consumer Services

Referrals increase your chances of interviewing at Otis Elevator Co. by 2x

Assistant Service Engineer, BMS / Controls Assistant Service Engineer, Controls / BMS PROJECT SALES ENGINEER - HK listed building materials trading (Mongkok/5 days) Electronic Hardware Engineer / Senior Electronic Hardware Engineer PROJECT ENGINEER - toys designer & manufacturer (TST East / 5 days work) Wireless Network Engineer – Professional Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner

Join to apply for the ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner role at JPC Corporation

ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner

22 hours ago Be among the first 25 applicants

Join to apply for the ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner role at JPC Corporation

Get AI-powered advice on this job and more exclusive features.

Company Description

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

Job Description

THE COMPANY :

• US multinational company
• Brand owner and manufacturer : medical equipment & device with focus in mobility products (electrical & mechanical)
• HK office : sales office and service office
• Main customers : HA, private hospitals, elderly centre, healthcare centres in Hong Kong
• We are looking for ASSISTANT SERVICE ENGINEERING MANAGER - with details as follows :
  
  

The Job

• Report to Service Director
• Work in Service team of 10-12 service engineers
• You will support the day-to-day operations of our maintenance services, ensuring the consistent delivery of high-quality service to our customers. Your efforts will help uphold our standards of excellence and drive continuous improvement across our service delivery.
• Monitor and report on the quality of service provided by the service engineers to our customers.
• Ensure that the maintenance service providing is fulfilling the contract requirement and standards.
• Organise regular technical training and assessment to service engineers
• Follow-up and check for the root causes of outstanding repair work orders.
• Provide emergency inspection and assessment for reported incident cases.
• Assist with implementing the preventive maintenance program to customer, to ensure schedule is adhered to and report submission are in timely manner.
• Prepare regular service performance reports and present to customers
• Provide valuable suggestions for the improvement of the service organisation.
• Degree in Engineering preferably in Biomedical/Medical/Electrical/Mechanical Engineering or related field
• 6+ years engineering / technical experience; of which 2+ years in medical equipment/device/machinery
• Experience in medical equipment repairing is a definite advantage.
• Excellent technical knowledge, troubleshooting and problem solving skills.
• Analytical skills for reviewing and identifying key actions to drive continuous improvements.
• A passion for building strong customer relationships and delivering excellent service.
• Computer literacy, proficiency in MS Word, Excel, and PowerPoint.
• Adherence to OH&S guidelines, including infection control policies.
• 13 months salary + performance bonus
• Annual leave : 14 days
• Medical insurance
• An opportunity to develop your career in this MNC medical equipment brand owner (principal)
  
  

TO APPLY For This Job Or Similar Jobs

Please attach your CV with salary expected to

JPC Recruiting Services was established in 1990.

We provide free job hunting services to job seekers.

To speed up our process, please do NOT send us download links.

Personal data provided by job applicants will be used for recruitment purpose only.

Your privacy is guaranteed. We will never give out, lease, or sell your personal information.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Other
• Industries Medical Practices, Pharmaceutical Manufacturing, and Medical Equipment Manufacturing

Referrals increase your chances of interviewing at JPC Corporation by 2x

Sign in to set job alerts for “Service Engineering Manager” roles. Core Engineering, AI Product Manager, Vice President, Hong Kong SERVICE ENGINEERING MANAGER - Europe MNC medical device brand owner (Kwai Hing) Innovative Technology Engineering Manager Engineering Manager - Stablecoin (Relocate to Singapore) Director, Senior Technology Manager, Application Production Support & Engineering Project Manager - Organization & Productivity Management Data Engineering Manager (Hands-on leadership role)

Wan Chai District, Hong Kong SAR 2 months ago

Technology – Data Engineering Specialist/ Asso. Manager/ Manager Senior Systems Manager - AVP - Infrastructure Critical Services - IT Linux Engineering Manager - Optimisation for Latest Hardware

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner

Join to apply for the ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner role at JPC Corporation

ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner

22 hours ago Be among the first 25 applicants

Join to apply for the ASST SERVICE ENGINEERING MANAGER (36K-42K X 13) - MNC medical device / healthcare equipment brand owner role at JPC Corporation

Get AI-powered advice on this job and more exclusive features.

Company Description
Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing
JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.
Job Description
THE COMPANY :

• US multinational company
• Brand owner and manufacturer : medical equipment & device with focus in mobility products (electrical & mechanical)
• HK office : sales office and service office
• Main customers : HA, private hospitals, elderly centre, healthcare centres in Hong Kong
• We are looking for ASSISTANT SERVICE ENGINEERING MANAGER - with details as follows :
  

The Job

• Report to Service Director
• Work in Service team of 10-12 service engineers
• You will support the day-to-day operations of our maintenance services, ensuring the consistent delivery of high-quality service to our customers. Your efforts will help uphold our standards of excellence and drive continuous improvement across our service delivery.
• Monitor and report on the quality of service provided by the service engineers to our customers.
• Ensure that the maintenance service providing is fulfilling the contract requirement and standards.
• Organise regular technical training and assessment to service engineers
• Follow-up and check for the root causes of outstanding repair work orders.
• Provide emergency inspection and assessment for reported incident cases.
• Assist with implementing the preventive maintenance program to customer, to ensure schedule is adhered to and report submission are in timely manner.
• Prepare regular service performance reports and present to customers
• Provide valuable suggestions for the improvement of the service organisation.
• Degree in Engineering preferably in Biomedical/Medical/Electrical/Mechanical Engineering or related field
• 6+ years engineering / technical experience; of which 2+ years in medical equipment/device/machinery
• Experience in medical equipment repairing is a definite advantage.
• Excellent technical knowledge, troubleshooting and problem solving skills.
• Analytical skills for reviewing and identifying key actions to drive continuous improvements.
• A passion for building strong customer relationships and delivering excellent service.
• Computer literacy, proficiency in MS Word, Excel, and PowerPoint.
• Adherence to OH&S guidelines, including infection control policies.
• 13 months salary + performance bonus
• Annual leave : 14 days
• Medical insurance
• An opportunity to develop your career in this MNC medical equipment brand owner (principal)
  

TO APPLY For This Job Or Similar Jobs
Please attach your CV with salary expected to
JPC Recruiting Services was established in 1990.
We provide free job hunting services to job seekers.
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Other
• Industries Medical Practices, Pharmaceutical Manufacturing, and Medical Equipment Manufacturing

Referrals increase your chances of interviewing at JPC Corporation by 2x

Sign in to set job alerts for “Service Engineering Manager” roles. Core Engineering, AI Product Manager, Vice President, Hong Kong SERVICE ENGINEERING MANAGER - Europe MNC medical device brand owner (Kwai Hing) Innovative Technology Engineering Manager Engineering Manager - Stablecoin (Relocate to Singapore) Director, Senior Technology Manager, Application Production Support & Engineering Project Manager - Organization & Productivity Management Data Engineering Manager (Hands-on leadership role)

Wan Chai District, Hong Kong SAR 2 months ago

Technology – Data Engineering Specialist/ Asso. Manager/ Manager Senior Systems Manager - AVP - Infrastructure Critical Services - IT Linux Engineering Manager - Optimisation for Latest Hardware

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

Qualification

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Technical Support Engineer role at Michael Page .

About Our Client

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

Job Description

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

The Successful Applicant

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

What's on Offer

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Contact

Royce Chan

Quote job ref: JN-052025-6748367

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

#J-18808-Ljbffr

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Stefanini Group

Talent Acquisition Specialist II (APAC) at Stefanini Group.

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Application, Infrastructure & Service Management, Off Application Support Analyst - Technology

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Sr. Support Analyst, FIX Connectivity, IT

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

6 days ago Be among the first 25 applicants

Direct message the job poster from Deltapath

Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.

Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.

As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.

Skills & Experience:

Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Telecommunications

Referrals increase your chances of interviewing at Deltapath by 2x

Sign in to set job alerts for “Technical Support Specialist” roles. Application Support Analyst - Technology Application, Infrastructure & Service Management, Off

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Sr. Support Analyst, FIX Connectivity, IT

Hong Kong SAR $23,000.00-$26,000.00 1 week ago

Wan Chai District, Hong Kong SAR 22 hours ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

Details:

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

Job Requirements

Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr