23 Service Industry jobs in Hong Kong
Customer Service Executive
Chubb
Posted today
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Chubb
Be among the first 25 applicants.
Responsibilities- Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
- Manage email correspondence and address customer enquiries.
- Maintain a professional image when providing business services.
- Diploma holder or above in any discipline.
- Must be qualified with IIQE Paper 1 and 2.
- Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
- PC literate in MS Word, Excel, and Access.
Not Applicable
Employment TypeFull-time
Job FunctionOther
IndustriesInsurance
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Customer Service Specialist
Avenir Group
Posted today
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
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Talent Acquisition and Operation @ Avenir Group | HKUST Bsc. | Fintech | Web3 | HR Strategy and OperationsJob Responsibilities:
- Manage post-trade operations for the trading platform , including processing refunds , resolving order disputes , addressing user complaints , troubleshooting account issues , and handling related customer inquiries.
- Respond to and resolve customer concerns regarding transactions promptly and professionally to ensure high satisfaction.
- Collaborate with risk control, finance, and tech teams to optimize refund and dispute resolution processes.
- Monitor and troubleshoot transaction anomalies (e.g., failed payments, delayed settlements) and escalate when necessary.
- Analyze user feedback and recurring issues to propose product improvements and reduce complaint rates.
- Ensure all operations comply with platform policies and regulatory requirements.
Requirements:
- 3+ years of experience in customer support/operations at a cryptocurrency exchange or fintech platform , with knowledge of trading, deposits/withdrawals, and refund processes.
- Strong risk awareness and integrity , with a commitment to protecting user data and platform security.
- Excellent communication and problem-solving skills, able to balance user needs with platform rules.
- Logical thinker, adept at multitasking, and comfortable working with data to identify trends.
- Adaptable to a fast-paced environment.
- Basic blockchain knowledge or prior experience in payments is a plus.
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
Referrals increase your chances of interviewing at Avenir Group by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Customer Service Representative (Hotline) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Order and Operation Assistant (Luxury watch, Swiss based) Client Relationship Officer | Fintech | Hong KongCentral, Hong Kong SAR HK 300,000.00-HK 360,000.00 2 weeks ago
Membership Services Assistant - Hotline (1 year temp) Senior Customer Service and Data Management Manager (up to 70k, leading brokerage firm) Digital Service Officer (12-month Renewable Contract)Central & Western District, Hong Kong SAR 1 week ago
Manager/ Associate Manager, Retail Banking Services (Account Opening and Customer Due Diligence Team)Southern District, Hong Kong SAR 1 week ago
Client Service Representative (Japanese Speaking) - 5-day office hour work / Global Company Assistant Account Manager (Employee Benefits) Client Account Manager - Global Family and Institutional Wealth Senior Account Manager (IT Solutions, Cybersecurity, Cloud) Technical Account Manager - Data Delivery Account Manager - Asset Management & Hedge Funds - Back to Base Account Manager - Asset Management and Hedge Funds Product Manager, Account Onboarding and Management Customer Service Officer, Multiple Openings!Wan Chai District, Hong Kong SAR 4 months ago
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1
Officer, Customer Service
BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd
Posted 1 day ago
Job Viewed
Job Description
3 days ago Be among the first 25 applicants
- Handle Mandatory Provident Fund (MPF) and Occupational Retirement Schemes Ordinance (ORSO) enquiries through hotline, digital channels and in-person service
- Process transactions such as fund transfers, withdrawals, and scheme consolidations
- Explain scheme benefits, investment options and procedural requirements
- Resolve complex cases by liaising with internal teams and provide clients with updates
- Promote digital self-service tools and retirement planning resources to clients
- Support outreach campaigns such as seminars, member briefings and worksite marketing
- Collaborate with compliance or operations teams to address client needs
Requirements:
- Bachelor’s degree holder in business discipline
- Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment
- Pass in MPF Examination is preferred
- Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent)
- Knowledge of MPF and ORSO would be an advantage
- Good command of written and spoken English and Chinese, fluency in Putonghua is preferred
- Candidates with more experience will be considered as Assistant Manager
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service and Administrative
Referrals increase your chances of interviewing at BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd by 2x
Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .
Wan Chai District, Hong Kong SAR 3 days ago
Customer Relationship Officer (High-Mid Value Segment) Customer Service Officer, Multiple Openings!Wan Chai District, Hong Kong SAR 5 months ago
Wan Chai District, Hong Kong SAR 2 days ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Customer Service Officer (Institutional Business) Customer Service Officer, INV Specialist Client Relationship Officer | Fintech | Hong KongCentral, Hong Kong SAR HK$300,000.00-HK$360,000.00 1 week ago
Guest Services Officer - Food & Beverage Associate / VP - Senior Customer Services Officer, Global Transaction Payments Services Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Officer, Project Administration (Ref: SMD224/25, 10546) Administrator - Policy, Registration and Oversight (Contract) Permanent Part time Half day Telesales / Customer Service (Mon to Fri 9am-1pm OR 2:30pm-6:30pm - 2 vacancies) (7K X 12) – North Point Relationship Officer - Corporate Banking (12 Month Contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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2
Customer Service Manager
Avenir Group
Posted 6 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
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- VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
- Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
- Handle customer enquiries, advices and suggestions via telegram, email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
- KYC/KYB exp. is preferred
- Handle customer complaints, any special cases or ad hoc tasks.
** Senior team leader will require exp. in leading CS/key account team
Requirements:
- College degree or above.
- Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Detail-minded and able to take ownership to resolve client issues.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
- Positive about the crypto industry.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
Referrals increase your chances of interviewing at Avenir Group by 2x
Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .
Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME BankingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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3
Customer Service Officer
PPG
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Officer role at PPG
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Officer role at PPG
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- Handle daily logistics operations including order processing and delivery coordination
- Ensure smooth operation in supporting product delivery to customer and store replenishment activities
- Coordinate with sales, operations, and other departments for supply chain efficiency
- Assist in ad hoc tasks assigned
- Handle daily logistics operations including order processing and delivery coordination
- Ensure smooth operation in supporting product delivery to customer and store replenishment activities
- Coordinate with sales, operations, and other departments for supply chain efficiency
- Assist in ad hoc tasks assigned
- Higher diploma or above with at least 5 years working experience
- Strong coordination and communication skills
- Detail-oriented, organized and proactive
- Ability to handle multiple priorities
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About Us
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every Single Day At PPG
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.Seniority level
- Seniority level Mid-Senior level
- Employment type Part-time
- Job function Other
- Industries Paint, Coating, and Adhesive Manufacturing
Referrals increase your chances of interviewing at PPG by 2x
Get notified about new Customer Service Officer jobs in Hong Kong SAR .
Wan Chai District, Hong Kong SAR 2 weeks ago
Corporate Customer Service Executive (Part-Time) Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome) Assistant Customer Service Manager, Customer Relations Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 1 week ago
Customer Relationship Officer (High-Mid Value Segment) Customer Service Representative (Part-time) (Sunday Working) Senior Customer Service Executive (Call Centre) Customer Service Representative (Hotline) Customer Service Officer (High Speed Rail) (Ref: 25000PS)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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4
Customer Service Officer
Hong Kong, Hong Kong
Manulife
Posted 5 days ago
Job Viewed
Job Description
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.
**Position Responsibilities:**
+ Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
+ Provide application checking services to agents and brokers
+ Support MCV client verification process
+ Provide effective solutions to agents and customers' inquiries within a predetermined time frame in a proactive and professional manner.
+ Handle conference / meeting room reservations and follow-up work
+ Ensure accuracy and compliance of all requests completed with high quality standards
+ Resolve complex cases and complaints arising from work
+ Provide other service support and work at different locations of Agency Service Centre when necessary
+ Cooperate with team members and others to achieve desired results and support business needs
**Required Qualifications:**
+ Degree holder with 5+ year of customer service experience in insurance industry is preferred
+ HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
+ Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
+ Worked previously in service centre environment is an advantage
+ Excellent customer service, good communication and interpersonal skills
+ Good command of English and Chinese, both spoken and written
+ Fluency in Mandarin is a must.
+ Willing to work on non-office days when necessary, including Sundays and Public Holidays
+ Quick learner with strong analytical and problem-solving skills
+ Strong self-initiative, responsible and able to work under pressure
+ Familiar with Word, Excel and Chinese Word processing
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Position Responsibilities:**
+ Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
+ Provide application checking services to agents and brokers
+ Support MCV client verification process
+ Provide effective solutions to agents and customers' inquiries within a predetermined time frame in a proactive and professional manner.
+ Handle conference / meeting room reservations and follow-up work
+ Ensure accuracy and compliance of all requests completed with high quality standards
+ Resolve complex cases and complaints arising from work
+ Provide other service support and work at different locations of Agency Service Centre when necessary
+ Cooperate with team members and others to achieve desired results and support business needs
**Required Qualifications:**
+ Degree holder with 5+ year of customer service experience in insurance industry is preferred
+ HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
+ Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
+ Worked previously in service centre environment is an advantage
+ Excellent customer service, good communication and interpersonal skills
+ Good command of English and Chinese, both spoken and written
+ Fluency in Mandarin is a must.
+ Willing to work on non-office days when necessary, including Sundays and Public Holidays
+ Quick learner with strong analytical and problem-solving skills
+ Strong self-initiative, responsible and able to work under pressure
+ Familiar with Word, Excel and Chinese Word processing
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Hong Kong, Hong Kong
Manulife
Posted 21 days ago
Job Viewed
Job Description
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
+ Complete record updating in line with qualified standard within service time frames
+ Provide support to agents, brokers and peers to resolve problems.
+ Provide professional advice to help clients to resolve the administrative or operation issue.
+ Liaise, coordinate and manage clients' special request with various departments.
+ Maintain good customer relationship and provide tailor made service to VIP clients.
+ Support the handling of customer complaints
+ Support to deliver customer service program or special project.
**Required Qualifications:**
+ Degree/diploma holder
+ Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
+ Responsible and attentive to details
+ Good customer focus and follow-up skills
+ Mature, independent, outgoing and able to work under pressure
+ Excellent communication and presentation skills
+ Strong PC and word processing skills (both English and Chinese)
+ Excellent command of spoken and written English and Chinese, Putonghua is preferable
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Position Responsibilities:**
+ Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
+ Complete record updating in line with qualified standard within service time frames
+ Provide support to agents, brokers and peers to resolve problems.
+ Provide professional advice to help clients to resolve the administrative or operation issue.
+ Liaise, coordinate and manage clients' special request with various departments.
+ Maintain good customer relationship and provide tailor made service to VIP clients.
+ Support the handling of customer complaints
+ Support to deliver customer service program or special project.
**Required Qualifications:**
+ Degree/diploma holder
+ Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
+ Responsible and attentive to details
+ Good customer focus and follow-up skills
+ Mature, independent, outgoing and able to work under pressure
+ Excellent communication and presentation skills
+ Strong PC and word processing skills (both English and Chinese)
+ Excellent command of spoken and written English and Chinese, Putonghua is preferable
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Hong Kong, Hong Kong
Chubb
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Chubb
Be among the first 25 applicants.
Responsibilities- Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
- Manage email correspondence and address customer enquiries.
- Maintain a professional image when providing business services.
- Diploma holder or above in any discipline.
- Must be qualified with IIQE Paper 1 and 2.
- Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
- PC literate in MS Word, Excel, and Access.
Not Applicable
Employment TypeFull-time
Job FunctionOther
IndustriesInsurance
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This advertiser has chosen not to accept applicants from your region.
7
Officer, Customer Service
Hong Kong, Hong Kong
BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd
Posted 1 day ago
Job Viewed
Job Description
3 days ago Be among the first 25 applicants
- Handle Mandatory Provident Fund (MPF) and Occupational Retirement Schemes Ordinance (ORSO) enquiries through hotline, digital channels and in-person service
- Process transactions such as fund transfers, withdrawals, and scheme consolidations
- Explain scheme benefits, investment options and procedural requirements
- Resolve complex cases by liaising with internal teams and provide clients with updates
- Promote digital self-service tools and retirement planning resources to clients
- Support outreach campaigns such as seminars, member briefings and worksite marketing
- Collaborate with compliance or operations teams to address client needs
Requirements:
- Bachelor’s degree holder in business discipline
- Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment
- Pass in MPF Examination is preferred
- Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent)
- Knowledge of MPF and ORSO would be an advantage
- Good command of written and spoken English and Chinese, fluency in Putonghua is preferred
- Candidates with more experience will be considered as Assistant Manager
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service and Administrative
Referrals increase your chances of interviewing at BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd by 2x
Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .
Wan Chai District, Hong Kong SAR 3 days ago
Customer Relationship Officer (High-Mid Value Segment) Customer Service Officer, Multiple Openings!Wan Chai District, Hong Kong SAR 5 months ago
Wan Chai District, Hong Kong SAR 2 days ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Customer Service Officer (Institutional Business) Customer Service Officer, INV Specialist Client Relationship Officer | Fintech | Hong KongCentral, Hong Kong SAR HK$300,000.00-HK$360,000.00 1 week ago
Guest Services Officer - Food & Beverage Associate / VP - Senior Customer Services Officer, Global Transaction Payments Services Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Officer, Project Administration (Ref: SMD224/25, 10546) Administrator - Policy, Registration and Oversight (Contract) Permanent Part time Half day Telesales / Customer Service (Mon to Fri 9am-1pm OR 2:30pm-6:30pm - 2 vacancies) (7K X 12) – North Point Relationship Officer - Corporate Banking (12 Month Contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
Hong Kong, Hong Kong
Avenir Group
Posted 6 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Avenir Group
- VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
- Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
- Handle customer enquiries, advices and suggestions via telegram, email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
- KYC/KYB exp. is preferred
- Handle customer complaints, any special cases or ad hoc tasks.
** Senior team leader will require exp. in leading CS/key account team
Requirements:
- College degree or above.
- Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
- Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Detail-minded and able to take ownership to resolve client issues.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
- Positive about the crypto industry.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
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