106 Service Operations jobs in Hong Kong
Client Service Operations Analyst
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Client Service Operations Analyst role at Finsight Group Inc (FINSIGHT)
Join to apply for the Client Service Operations Analyst role at Finsight Group Inc (FINSIGHT)
Click the "Apply" button above or follow this link to review and respond to our questionnaire:
Link to the questionnaire
ABOUT FINSIGHT
FINSIGHT ( creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila.
We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our operations in Hong Kong and are eager to continue building a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).
Responsibilities will include:
- Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
- Facilitating communication among internal and external stakeholders
- Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
- Coordinating business conference calls and live web events
- Industry research, data entry and data verification
- Client onboarding and product training
- Application testing and quality assurance to identify and report any issues or bugs
- Preparing and maintaining operational procedures to facilitate service and support
- Soliciting and internally communicating client feedback
What you will learn / reinforce in this role:
- How to deliver exceptional internal and external support on a consistent basis
- Strong time management practices
- Clear and concise written and verbal communication
- The ins-and-outs of running a software services company
- How to use audio and video editing software (Audacity and Adobe Premiere)
- Basics of capital markets (ie “Wall Street”)
REQUIREMENTS
Hard Skills / Experience
- English - Native or Bilingual
- 1–2 years of experience in a client-facing or professional services role (strongly preferred)
- Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
- Proficiency in locating, analyzing and verifying information using advanced online research techniques (i.e., knowing how to find things online beyond simply “Googling it”)
- Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs and delivering thoughtful, timely responses
Soft Skills / Experience
- Demonstrated critical thinking and problem-solving a bilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
- Attention to detail with strong project managemen t skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
- Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
- Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
- Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
- Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
- Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.
SHIFT AVAILABILITY
- 7AM to 4PM HKT, Monday to Friday
COMPENSATION
- Base Salary: $61,500-$64,000 USD annually
BENEFITS
- 3 weeks of paid vacation; 1 week of paid sick leave
- Comprehensive medical and dental insurance
- Fully stocked snack room
- Company provided laptop
- Regular team outings
LOCATION
- Note: We are moving our office to Admiralty in 2025
*This is an in-office position
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries Capital Markets and Financial Services
Referrals increase your chances of interviewing at Finsight Group Inc (FINSIGHT) by 2x
Sign in to set job alerts for “Client Services Representative” roles. Officer, Customer Services (Phone Banking - General Banking) Customer Relationship Management Specialist / Manager (CRM) Operations Support Officer (Office Administration), AO - British Consulate General Hong Kong Client Onboarding Specialist - Hong Kong Administrator - KYC / CDD | Client support Assistant Officer (Fintech Facilitation Office) (Fresh Graduate Welcome) Company Secretarial Assistant/ OfficerWan Chai District, Hong Kong SAR 3 weeks ago
Central & Western District, Hong Kong SAR 1 week ago
Administrative Officer (Membership Facilities Management) Senior Associate, Client Experience (Corporate) Assistant Manager, Business Administration Client Services Coordinator / Department Administrative Assistant (Hong Kong, SAR) (#3964) (Senior) Charities Officer (Admin Support) Reception/Facilities Coordinator Prestigious Global Investment Management Firm - (1-year renewable contract role) – pays up to HKD30k Secretary to the Communications & External Affairs and Member Services DepartmentCentral & Western District, Hong Kong SAR 1 week ago
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#J-18808-LjbffrCustomer Service Operations Associate
Posted 10 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
- Accelerated career growth opportunities for high achievers
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
- Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
- Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
- Support the management and onboarding of future 3PL partners to expand our logistics network
- Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
- Collaborate with carriers to troubleshoot and resolve shipping challenges
- Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
- Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
- Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
- Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities
Who You Are
- Professionally fluent in English
- Bonus: professionally fluent in spoken Cantonese
- You enjoy helping people
- Possess sound judgment and diplomacy when resolving customer issues
- Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
- Able to meticulously follow processes
- Strong attention to detail
- Strong written communication skills
- Tech literate and able to learn new software with ease
- A collaborative team player who works well with others
Powered by JazzHR
9S0rQiIJfN Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Internet Publishing
Referrals increase your chances of interviewing at Linjer by 2x
Get notified about new Customer Service Operations Specialist jobs in Hong Kong, Hong Kong SAR .
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#J-18808-LjbffrCustomer Service Operations Associate
Posted 3 days ago
Job Viewed
Job Description
2 days ago Be among the first 25 applicants
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
About Linjer
Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.
Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.
We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.
Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!
What Linjer Offers
- A multicultural and inclusive team culture
- Talented and passionate colleagues committed to excellence
- A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies)
- Accelerated career growth opportunities for high achievers
We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.
The position is full-time in our Hong Kong office.
Responsibilities
- Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
- Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
- Support the management and onboarding of future 3PL partners to expand our logistics network
- Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
- Collaborate with carriers to troubleshoot and resolve shipping challenges
- Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
- Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
- Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
- Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities
Who You Are
- Professionally fluent in English
- Bonus: professionally fluent in spoken Cantonese
- You enjoy helping people
- Possess sound judgment and diplomacy when resolving customer issues
- Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
- Able to meticulously follow processes
- Strong attention to detail
- Strong written communication skills
- Tech literate and able to learn new software with ease
- A collaborative team player who works well with others
Powered by JazzHR
9S0rQiIJfN Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Internet Publishing
Referrals increase your chances of interviewing at Linjer by 2x
Get notified about new Customer Service Operations Specialist jobs in Hong Kong, Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Service Operations Analyst
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Client Service Operations Analyst role at Finsight Group Inc (FINSIGHT)
Join to apply for the Client Service Operations Analyst role at Finsight Group Inc (FINSIGHT)
Click the "Apply" button above or follow this link to review and respond to our questionnaire:
Link to the questionnaire
ABOUT FINSIGHT
FINSIGHT ( creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila.
We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our operations in Hong Kong and are eager to continue building a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).
Responsibilities will include:
- Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
- Facilitating communication among internal and external stakeholders
- Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
- Coordinating business conference calls and live web events
- Industry research, data entry and data verification
- Client onboarding and product training
- Application testing and quality assurance to identify and report any issues or bugs
- Preparing and maintaining operational procedures to facilitate service and support
- Soliciting and internally communicating client feedback
What you will learn / reinforce in this role:
- How to deliver exceptional internal and external support on a consistent basis
- Strong time management practices
- Clear and concise written and verbal communication
- The ins-and-outs of running a software services company
- How to use audio and video editing software (Audacity and Adobe Premiere)
- Basics of capital markets (ie “Wall Street”)
REQUIREMENTS
Hard Skills / Experience
- English - Native or Bilingual
- 1–2 years of experience in a client-facing or professional services role (strongly preferred)
- Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
- Proficiency in locating, analyzing and verifying information using advanced online research techniques (i.e., knowing how to find things online beyond simply “Googling it”)
- Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs and delivering thoughtful, timely responses
Soft Skills / Experience
- Demonstrated critical thinking and problem-solving a bilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
- Attention to detail with strong project managemen t skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
- Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
- Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
- Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
- Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
- Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.
SHIFT AVAILABILITY
- 7AM to 4PM HKT, Monday to Friday
COMPENSATION
- Base Salary: $61,500-$64,000 USD annually
BENEFITS
- 3 weeks of paid vacation; 1 week of paid sick leave
- Comprehensive medical and dental insurance
- Fully stocked snack room
- Company provided laptop
- Regular team outings
LOCATION
- Note: We are moving our office to Admiralty in 2025
*This is an in-office position
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries Capital Markets and Financial Services
Referrals increase your chances of interviewing at Finsight Group Inc (FINSIGHT) by 2x
Sign in to set job alerts for “Client Services Representative” roles. Officer, Customer Services (Phone Banking - General Banking) Customer Relationship Management Specialist / Manager (CRM) Operations Support Officer (Office Administration), AO - British Consulate General Hong Kong Client Onboarding Specialist - Hong Kong Administrator - KYC / CDD | Client support Assistant Officer (Fintech Facilitation Office) (Fresh Graduate Welcome) Company Secretarial Assistant/ OfficerWan Chai District, Hong Kong SAR 3 weeks ago
Central & Western District, Hong Kong SAR 1 week ago
Administrative Officer (Membership Facilities Management) Senior Associate, Client Experience (Corporate) Assistant Manager, Business Administration Client Services Coordinator / Department Administrative Assistant (Hong Kong, SAR) (#3964) (Senior) Charities Officer (Admin Support) Reception/Facilities Coordinator Prestigious Global Investment Management Firm - (1-year renewable contract role) – pays up to HKD30k Secretary to the Communications & External Affairs and Member Services DepartmentCentral & Western District, Hong Kong SAR 1 week ago
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#J-18808-LjbffrTechnical Support (Helpdesk)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description And Responsibilities
IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.
Responsibilities
- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
- Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
- Experience with Windows and/or macOS and basic office applications
- Experience and knowledge of Android/iOS smartphone operating systems
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and inpatient
- Competitive package of Annual Leave
- Daily lunch ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Interactive Brokers by 2x
Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Hong Kong SAR $23,000.00-$26,000.00 6 days ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago
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#J-18808-LjbffrTechnical Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineer role at Michael Page .
About Our ClientAs we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.
Job Description- Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
- Build excellent relationships with clients to ensure high customer satisfaction.
- Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
- Collaborate with other departments to deliver positive customer outcomes.
- Work with product management and development teams to channel client feedback into future releases.
- Provide technical documentation for complex workarounds and solutions.
- Improve key operational processes based on experience.
- Read complex application logs to determine likely causes.
- Monitor system alerts, perform initial diagnosis, and escalate as needed.
- Education: Associate degree or higher, preferably in IT or related fields.
- Experience: Relevant IT support experience.
- Technical Skills: Familiar with Windows and Mac OS, basic networking.
- Knowledge: Cisco phone systems, domain account management.
- Languages: Strong communication skills in Mandarin, Cantonese, and English.
- Soft Skills: Problem-solving and excellent communication abilities.
If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.
ContactRoyce Chan
Quote job ref: JN-052025-6748367
Additional Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Engineering
- Industries: Financial Services, Accounting, Banking
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Stefanini Group
Talent Acquisition Specialist II (APAC) at Stefanini Group.Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager.
Requirements:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager
•Resolve Hardware / Software issues
•Experience with VPN, Soft Phones, Remote Desktop, VDI
•Asset Tracking / Inventory Management
•Only fully vaccinated candidates will be considered.
•This is a requirement to work in our clients facility.
Seniority level- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini Group by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong SAR .
Application, Infrastructure & Service Management, Off Application Support Analyst - TechnologyKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 days ago
Sr. Support Analyst, FIX Connectivity, ITTai Po District, Hong Kong SAR 4 hours ago
Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
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#J-18808-LjbffrBe The First To Know
About the latest Service operations Jobs in Hong Kong !
Technical Support Professional
Posted 10 days ago
Job Viewed
Job Description
6 days ago Be among the first 25 applicants
Direct message the job poster from Deltapath
Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.
Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.
As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.
Skills & Experience:
Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Telecommunications
Referrals increase your chances of interviewing at Deltapath by 2x
Sign in to set job alerts for “Technical Support Specialist” roles. Application Support Analyst - Technology Application, Infrastructure & Service Management, OffKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Sr. Support Analyst, FIX Connectivity, ITHong Kong SAR $23,000.00-$26,000.00 1 week ago
Wan Chai District, Hong Kong SAR 22 hours ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
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#J-18808-LjbffrTechnical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Details:
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
- Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
- Dress Code: Business casual
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .
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Business Support Specialist (Contract Renewable)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Engineer
Posted 10 days ago
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Job Description
Join to apply for the Technical Support Engineer role at Options Technology
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Join to apply for the Technical Support Engineer role at Options Technology
Location: Hong Kong
Salary: Competitive
Join our team of expert engineers in the Options Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.
We’re looking for someone who has technical proficiency in:
- 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
- Support Desk call logging tools – HP service centre / Remedy / Infra.
- Senior Management / VIP Support.
- Cisco Unified Call Manager.
- Bloomberg/Reuters.
- MCP / MCITP Windows 7 / MCDST / MCSA.
- ITIL v3 Foundation.
- Data Centre experience.
- On call / Out of hours experience.
- Apple products / Mobile technologies.
- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Issue customers with details of call assignment and likely resolution timescales.
- Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests, including calls assigned to external suppliers.
- Review incidents and requests with customers and work together to continuously improve service delivery provision.
- Deal directly with requests and complaints alike and escalate where necessary.
- TCP/IP Troubleshooting.
- LAN/WAN troubleshooting Skills.
- Building and Maintaining Desktop/Laptops (HP/Dell).
- Strong research, writing and communication skills.
- Ability to work in a fast-paced and changeable working environment.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Strong interpersonal skills.
- Project management skills and proven ability to manage own workload.
Please submit a CV and cover letter to the Technical Support Engineer position on the Options Career Page at On your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
If you have any questions about this position, please contact Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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