What Service Operations Jobs are in Hong Kong?

Policy Servicing Manager is responsible to provide professional policy servicing support to ensure premium financing arrangement and after sales services can be completed effectively and efficiently
**Position Responsibilities:**
+ Handle undertaking/ assignment on policies with premium financing /pledging arrangement
+ Provide all-round support on after sales services (including policy services and claims) on all high net worth and premium financing policies
+ Facilitate the case issuance with new business team and cashier
+ Deal with banks in related to premium financing issues
+ Work with Legal department to come up the approved assignment document for various banks
+ Handle enquiries from business partners, both internal and external, provide proactive and timely follow-up
+ Prepare cash value letters, handle quarterly cash value statement and annual policy report
+ Maintain and build relationship with distribution channels, underwriters, actuarial, cashier, and L&C department, etc.
+ Share best practice from time to time, support training and briefing to business partners to share the policy servicing/ premium financing tips etc.
+ Assist in ad hoc projects and special arrangement e.g. jumbo cases, change of insured
**Required Qualifications:**
+ University graduate plus minimum 5 years of experience in life insurance, preferably in HNW segment
+ Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model
+ High proficiency in reading and writing English
+ Good communication and presentation skill
+ Customer-orientated service
+ Strong sense of ownership and attention to details
+ Good command of spoken and written English and Chinese
+ Good PC skills including MS Word, Excel, and Power Point
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

FX & Commodities Operations Manager, Markets & Securities Services
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Jun 2026
**Job description**
**Role Purpose**
The Asia Regional FX & Commodities function in Hong Kong is the evolution of a regional structure created to support the FX & Commodities Operations target operating model for the 19 sites across the Asia Pacific region.
**Responsibilities:**
+ The primary remit of this role is to collaborate with Global Treasury / Capital Management team to supervise the daily processing for HSBC Asia Holdings LTD (HAHO) based in Hong Kong, trade lifecycle events and settlements are effected within tight deadlines and are in compliance of all risk controls.
+ The candidate will provide a near-shore support for HSBC Macau overseeing the offshore team's daily processing activities to ensure service level agreements (SLAs) are met.
+ The role will work closely with the Business Heads in Macau, Finance and Compliance and Global Payment Solutions Operations teams to ensure all processing aligns with local regulations.
+ The incumbent is also expected to provide regional oversight across the APAC sites on subject matter experts, ensuring consistency, compliance and operational excellence across the region.
+ The role requires regular cross-sites engagement and coordination, use of post trade analytics on performance monitoring and alignment to global processing standards and designs.
+ The candidate will be expected to have strong communication and leadership skills; strong problem solving under time pressure (e.g. settlement breaks, trade fail, system outages).
+ The candidate will be required to follow FIM's processing control principles to ensure transactions are processed accurately without operational errors or losses in accordance with Global Standards.
**Knowledge & Experience / Qualifications**
+ Strong problem-solving skills - to effectively resolve day to day BAU operational issues
+ Pro-active and driven - willing to learn demonstrating the ability to learn new or complex processes quickly on routine BAU, Client Efficiency/Post Trade Analytic activities, or project initiatives
+ Client Services - demonstrate the ability to interact with internal/external clients and managing client expectations
+ Demonstrate strategic thinking - understanding the key essence of the process designs and controls
+ Good communication skills with clear and concise articulation of details
+ Subject Matter Experts (optional) - knowledge and past experience in dealing with Global Market products including Precious Metals; and related end to end operational processes and controls will be an advantage - confirmations, settlements, GL Posting, Nostro/Suspense Account Reconciliations.

Service Engineer
Job Description
**Are you passionate about ensuring seamless building operations through expert engineering support and customer-focused service?** Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new **Service Engineer** , you will be providing technical service expertise in fluid mechanics, HVAC systems, and automation control to support Grundfos customers across the Greater Hong Kong region. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
**What you will be doing**
As a key part of the Commercial Service Operations team, you'll create impact by Delivering reliable, high-quality engineering service solutions that optimize customer installations and strengthen long-term partnerships.
Your main responsibilities include:
+ Provide on-site technical service, troubleshooting, and commissioning support for pump systems, HVAC installations, and automation controls
+ Identify operational and process risks, propose effective solutions, and drive continuous improvement in service delivery
+ Coordinate closely with cross-functional teams to resolve technical and operational issues efficiently
+ Initiate and support projects and activities that enhance service quality and customer engagement across the Hong Kong office
+ Manage administrative and facility-related tasks to ensure smooth day-to-day office operations
**What makes you a great fit**
Above all, you are a hands-on mechanical engineering professional with strong knowledge of fluid mechanics and automation control, combined with excellent customer orientation, persistence, and collaborative teamwork skills. We would also imagine that you have:
+ Degree in mechanical or electromechanical engineering with knowledge of fluid mechanics and automation control
+ 5+ years of relevant engineering experience, including 2-3 years in HVAC systems
+ Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)
+ Self-motivated with a strong sense of responsibility and the ability to work independently
It is a plus if you also:
+ Experience with pump systems or water technology applications
**Why you will love working here**
We care! Day to day, you can look forward to:
+ A working environment built around your needs, with flexible hours, home working opportunities and parental support.
+ Annual bonuses, health insurance and a strong focus on well-being activities.
+ Three days' additional paid leave for volunteering in your community.
+ Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
**Are you ready to unlock possibilities at Grundfos? Apply today!**
_To get to know us better, follow us on LinkedIn or visit grundfos.com_
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Hong Kong, Hong Kong, Hong Kong
Contract Type: Full-Time
Employment Type: Regular

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.
We're currently looking for a high caliber professional to join our team as Officer, Client Service Specialist, - Onsite (Internal Job Title: Client Service Specialist - C05) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
+ Coordinate the application of the Attention and Operation Model in Branch
+ Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
+ Coordinate adequately the material resources and the employees of the Branch.
+ Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's/University degree or equivalent experience
+ Experience in customer service, sales and/or referencing in branches
+ Consistently demonstrates clear and concise written and verbal communication
+ Able to build connection between our digital platform and our clients
+ Remodeling our clients banking behavior in embracing digitization
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Family Group:**
Private Client Coverage
---
**Job Family:**
Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Business Service Officer
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 3 Jul 2026
**Job description**
**GCB 7**
We are currently seeking a high calibre professional to join our team as a **Business Service Officer.**
**In this role you will:**
+ With updated and sound knowledge of Business Banking products/services, to perform Know Your Customer to understand customer needs
+ To proactively identify sales opportunities, cross-selling bank products and services most suitable to customers, refer to Assistant Managers to complete the sales when appropriate and close sales independently when required
+ To provide excellent service to customers through introduction of appropriate services by acting as the first contact point for customers visiting / approaching Business Centre
+ To offer support to Vice Presidents, Assistant Managers, Business Development Managers by building and strengthening customer relationship with existing customer area of the Business Centre
+ To actively drive digitalization and provide clear guidance for customer self-serving via digital channels in the Business Centre
+ To perform other operational duties as assigned after office hours
**To be successful you will need:**
+ Covered counter/service & operations/platform experience with exposure to corporate customers and knowledge of general banking products
+ Relevant professional qualifications in Insurance and Investment are also required
+ Good communication and service skills
+ Ability to spot sales opportunities, make referrals and close sales when required
+ Good understanding of product/services of Business Banking
+ Good spoken / written English, fluent Putonghua
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

**Principal Responsibilities**
Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors
**Specific Duties**
+ Carry out instrument installation
+ Carry out corrective and preventive maintenance in the field
+ Carry out reagent application and related troubleshooting
+ Carry out customer training for instruments operation, maintenance, and troubleshooting
+ Provide telephone support to the customers
+ Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes
**Core Competencies**
**_Adaptability_**
+ Tries to understand changes
+ Treats changes and new situations positively
+ Adjusts behavior to deal with changes
**_Initiative_**
+ Responds quickly & being proactive
+ Implements new ideas or potential solutions without prompting
+ Takes action that goes beyond job requirements in order to achieve objectives
**_Integrity_**
+ Maintains, promotes social & ethical norms
+ Adheres to codes of conduct & ethical principles
**_Innovation_**
+ Generates innovative solutions in work situations
+ Draws multiple sources for ideas and inspiration
+ Tries different & novel ways to deal with work problems
**_Teamwork_**
+ Shares important or relevant information with the team
+ Listens to & fully involves others in team decisions & actions
+ Establishes & maintains goods working relationship with others
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.
Learn about the Danaher Business System ( which makes everything possible.
The Service Engineer is responsible for delivering high-quality service support to Leica's customers across Hong Kong and Macau. This includes performing preventative maintenance, troubleshooting, installation and qualification of a broad range of Leica Microsystems products. This role plays a critical part in ensuring customer satisfaction and equipment uptime.
This position reports to the Customer Service Supervisor and is part of the Customer Service Department located in China and will be an on-site role.
In this role, you will have the opportunity to:
+ Provides technical support on-site via installation, diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer hardware, and/or computer software
+ Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to customers.
+ Participate in revenue-generating activities such as contract renewals, parts order and sales lead generation to achieve target
The essential requirements of the job include:
+ At least 3 years working experience of relevant instruments maintenance and troubleshooting
+ Bachelor or college degree in Biomedical, Optics, Electronics, or Engineering relevant major.
+ Good at both written and spoken English and Chinese, Mandarin is preferable
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
+ Ability to travel - an average of 10% of time travel across Macau. Travel to China for technical training and meeting, if necessary, with occasional international travel.
+ Ability to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
It would be a plus if you also possess previous experience in:
+ Basic knowledge of microscopy instruments or Laboratory instrument experience are preferred.
+ Technical knowledge of repairing electronics or mechanical devices
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Client Service Executive
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 26 Jun 2026
**Job description**
Client Service Executive - Global Private Banking (GCB 5-6 JD)
Job Responsibilities
+ The role's main responsibilities include acting as primary point of contact for high net worth or ultra high net worth individual clients externally and clients internally for flow transactional banking elements with the client base. This role supports one or more Relationship Managers to deepen high net worth or ultra high net worth individual client relationships and improve income generation through focused business development activities.
+ This job will carry out some or all of the following tasks:
+ Maintain the highest standard of excellence in client service by attending to high net worth client enquiries and requests
+ Ensures high net worth client account opening documents are complete and accurate and requirements are met and ensure that any data input is dealt with in a timely manner and in the correct and consistent format
+ May be involved in the credit application process by ensuring that all credit applications meet deadlines
+ Ensure that all high net worth client-service related activities are fully in compliance with the processes and procedures contained in it
+ Assist Relationship Managers in taking orders and preparing daily transactions accurately, promptly and completely and ensures smooth co-ordination with processing departments on migrated processes
**Requirements**
+ Minimum of Bachelor degree in business, finance, related field or equivalent experience
+ Proven and progressive private banking experience or equivalent
+ Proven customer service, communications, sales, mathematical, analytical, organizational, and planning skills
+ Good understanding of the major products or services available in the private banking industry
+ Credit Skills, ideally obtained in an area dealing with High Net Worth individuals or Business Banking
+ Technology Skills, knowledge of Microsoft Office Applications
+ Excellent communication skills in Cantonese and English
+ A good team player with drive for success and achievement

Branch Service Executive (Teller)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 12 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking high caliber professionals to join us as **Branch Service Executive I (C)** .
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
+ Attractive basic salary with monthly counter service allowance
+ Healthcare insurance coverage including yourself and your family
+ Retirement benefit scheme with employer's contribution
+ Employee Share Purchase Plan
+ Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
+ Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
+ Recognizable corporate training and development program
+ Progressive career advancement opportunities
**Principal responsibilities**
+ Provide quality service through efficient and customer-friendly counter transactions
+ Ensure the security of safe deposit boxes and provide efficient operational support for safe deposit box services
+ Support the excellent service delivery and ensure remarkable customer experience
+ Deliver banking services and solutions by understanding customer needs and making appropriate referrals
+ Support branch operations & services and adhere to relevant guidelines and procedures
+ Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
+ Be a change agent to drive business and servicing model transformation
**Requirements**
+ Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
+ Strong service orientation with good interpersonal and communication skills
+ Self-motivated, attentive to detail, eager to learn with positive attitude
+ Strong level of customer centricity with change mind-set to cope with the on-going business transformation
+ Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
RBW RBW2026 rbwfreshgrad
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.