What Jobs are available for Service Operations in Hong Kong?

McDonald's is a leading fast-food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Service Operations Manager, you will lead the enhancement and optimization of customer service operations across diverse service industries. Develop and execute comprehensive training programs for front-line and managerial staff to uphold service excellence standards. Guide teams in delivering exceptional customer service based on industry best practices. Collaborate with various departments to streamline processes and drive continuous improvement initiatives for operational excellence.

Responsibilities:

• Oversee the setup and optimization of customer service operations, drawing on extensive experience and knowledge across diverse service industry segments
• Develop and conduct comprehensive technical and soft skills training programs for front-line and managerial staff, ensuring the highest standards of service excellence
• Lead, supervise, and train teams to deliver exceptional customer service, drawing on insights and best practices from successful implementations in prominent shopping malls in Hong Kong
• Collaborate with cross-functional teams to enhance service operations, streamline processes, and drive continuous improvement initiatives
• Lead the team to achieve external awards for outstanding customer service

Requirements:

• Possess at least 7 years' relevant experience for customer service operations
• Proven track record in setting up and managing customer service operations across various service industry sectors
• Demonstrated expertise in designing and delivering technical and soft skills training programs for diverse teams
• Experience in mentoring and training award-winning professionals, showcasing leadership and coaching abilities
• Strong communication skills, with the ability to collaborate effectively with teams and stakeholders to drive service excellence and operational efficiency

Applicants have not been invited for an interview within 6 weeks may consider their applications as unsuccessful.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months.

McDonald's is a leading fast-food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Service Operations Manager, you will lead the enhancement and optimization of customer service operations across diverse service industries. Develop and execute comprehensive training programs for front-line and managerial staff to uphold service excellence standards. Guide teams in delivering exceptional customer service based on industry best practices. Collaborate with various departments to streamline processes and drive continuous improvement initiatives for operational excellence.

Responsibilities:

• Oversee the setup and optimization of customer service operations, drawing on extensive experience and knowledge across diverse service industry segments such as shopping malls, hotels, airlines, apartments, F&B, and retail apparel
• Develop and conduct comprehensive technical and soft skills training programs for front-line and managerial staff, ensuring the highest standards of service excellence
• Lead, supervise, and train teams to deliver exceptional customer service, drawing on insights and best practices from successful implementations in prominent shopping malls in Hong Kong
• Collaborate with cross-functional teams to enhance service operations, streamline processes, and drive continuous improvement initiatives
• Lead the team to achieve external awards for outstanding customer service

Requirements:

• Possess at least 7 years' relevant experience for customer service operations
• Proven track record in setting up and managing customer service operations across various service industry sectors.
• Demonstrated expertise in designing and delivering technical and soft skills training programs for diverse teams.
• Experience in mentoring and training award-winning professionals, showcasing leadership and coaching abilities
• Strong communication skills, with the ability to collaborate effectively with teams and stakeholders to drive service excellence and operational efficiency

Applicants have not been invited for an interview within 6 weeks may consider their applications as unsuccessful.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months.

About the role

This is a full-time Service Operations Specialist role working for Getinge Group Hong Kong Limited, a leading provider of medical equipment and solutions.

As the Service Operations Specialist, you will be responsible for providing high-quality administrative support to our service team, ensuring the smooth and efficient delivery of our services to our valued clients.

What you'll be doing

• Delivering professional customer service to maintain strong relationship with customer by supporting daily customer inquiries and service requests via incoming calls and emails;
• To prepare sales / service-related documents includes quotation, service contract and tender , in high standard of data accuracy;
• Coordinate and liaise closely with service team, to ensure timely information delivery and case follow-up, SAP system input, service job coordination and verification, customer purchase order and payment follow-up;
• Any other administration task as assigned by supervisor, assist the team for ad-hoc projects

What we're looking for

• 2-3 years of experience in a similar client service operations role (in medical device / healthcare market is a plus),
• Strong attention to detail, excellent organizational and prioritization skills
• Strong customer service orientation and a commitment to delivering exceptional service
• Excellent communication and interpersonal skills, with the ability to interact with both internal and external stakeholders
• A proactive and problem-solving mindset, with the ability to work independently and as part of a team
• Proficient in using in Excel (e.g. lookup, pivot table functions), able to communicate in Cantonese and English
• Experience in SAP system is preferred;

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and dental insurance coverage, leaves entitlements
• Opportunities for professional development and career advancement
• Fun and supportive team environment

If you are interested in this exciting opportunity, please apply now.

We are seeking a seasoned Service Operations Analyst to join a dynamic IT team in Hong Kong. This role is ideal for professionals with a strong background in IT Service Management and Operations, who thrive in structured environments and are passionate about driving service excellence. You will play a key role in ensuring operational stability, managing capacity, coordinating disaster recovery plans, and enforcing governance across IT services.

客户简介

Our client is a leading life insurance and financial services provider headquartered in Hong Kong. It has grown to become the largest publicly listed life insurance group in the Asia-Pacific region. The company operates in 18 markets across Asia, offering a wide range of products including life, health, and accident insurance, as well as retirement planning and wealth management solutions.

工作内容

• Lead and execute Capacity Management initiatives to ensure optimal resource utilization and performance.
• Coordinate and maintain IT Disaster Recovery (DR) and Business Continuity Planning (BCP) processes.
• Oversee IT Service Governance to ensure compliance with internal policies and industry standards.
• Manage and improve Change Management processes to minimize service disruptions and enhance operational efficiency.
• Collaborate with cross-functional teams to identify service improvement opportunities and implement best practices.
• Monitor service performance metrics and produce regular reports for senior stakeholders.

理想的求职者

• Minimum 5 years of experience in IT Service Management and Operations.
• ITIL Certification is mandatory.
• Proven experience in capacity planning, DR/BCP coordination, and change management.
• Strong understanding of IT governance frameworks and service delivery models.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

福利待遇

• Opportunity to work in a large organization within the insurance industry.
• Exposure to advanced technology systems and processes.

This is an exciting opportunity for a motivated Service Operations Analyst to contribute to a renowned company. Apply today to take the next step in your career

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Johnson Choy on

• Conduct regular site visits to major customer locations to ensure the delivery of high-quality pest management services.
• Prepare clear, detailed, and actionable service reports to drive continuous improvement and enhance customer satisfaction.
• Collaborate closely with service teams to identify improvement areas and implement best practices that elevate customer experience and retention.
• Monitor customer feedback and service performance metrics to proactively resolve issues and support potential upselling opportunities.
• Assist the Manager in developing and delivering training programs focused on service quality and operational excellence.
• Perform ad hoc projects and assignments as required by management.

• Bachelor's degree in Entomology, Agriculture, or a related discipline.
• Experience in pest management or elimination services is an advantage.
• Excellent communication, interpersonal, and problem-solving skills with a proactive, results-driven mindset.
• Proficient in spoken and written English, Cantonese, and Mandarin.
• Immediate availability is highly preferred.

Key Responsibilities:

• Conduct regular visits at major customer sites to ensure high-quality pest elimination services.
• Prepare clear & actionable service reports for customers and internal teams to improve service quality and customer satisfaction.
• Work closely with service teams to identify improvement areas and implement best practices that elevate customer experience and retention.
• Monitor customer feedback and service performance metrics to proactively address issues and support upselling opportunities.
• Assist the Manager in creating and delivering training focused on quality service delivery.
• Assist with ad-hoc tasks as assigned by management.

Requirements:

• Bachelor's degree in Entomology, Agriculture or a related discipline.
• Experience in pest elimination service is a plus.
• Strong interpersonal and communication skills, with a proactive and solution-oriented mindset.
• Proficient in written and spoken English, Cantonese, and Mandarin.
• Immediate availability is highly preferred.

Please submit your application with current, expected salary and availability to us. All personal data provided by job applicants will be used for recruitment purpose only. For more information about ECOLAB, please visit

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Responsibilities:

Incident Management:

• Act as Escalation point for incidents and service request resolution, Ensuring Business / Customer updates are timely and of sufficient quality, arranging discussions and updates as required.

• Ensure that all modes of communication are effectively used throughout the Major incident life cycle

• Ensure Incident and problem tickets are well managed and resolved within predefined SLAs

• 7x24 support on standby mode will be required - Build and Develop relationships between Internal customer and relevant technical teams, driving global interaction with stakeholders and business partners

• Support business units to adopt the new technology or product changes

• Effective Monitor, control and support service delivery ensure system methodologies and procedures are followed.

• Participate in Change Advisory Boards (CAB) to review and analyze all planned changes, to mitigate the potential business impact. - Support CSIP (Continuous Improvement plan). Continuous review and improve operations process to avoid potential incidents.

• Support Service Transition ensuring proper handover from project to BAU mode Problem Management:

• Investigating and diagnosing the root cause of P1/P2 incidents to prevent recurrence.

• Collaborating with relevant teams to identify and implement immediate workarounds for P1/P2 incidents. Managing communication with stakeholders, including regular updates on the status of Post Incidents follow Up actions

• Conducting post-incident reviews to identify areas for improvement and prevent similar incidents in the future.

• Developing and maintaining problem management processes and procedures to effectively address P1/P2 incidents.

• Working closely with incident management, change management, and other relevant teams to facilitate the resolution of P1/P2 incidents.

• Providing recommendations for service improvements based on the analysis of P1/P2 incidents.

Qualifications:

• Minimum 5 years of experience working in an environment based on best practice of ITIL frameworks and governance

• Experience in IT Service Management includes IT Incident, Problem and Change Management as well as driving

-Continuous Service Improvement CSI - Knowledge of IT infrastructure and application technologies

• Experience in handling complex situations and escalations

• Proven ability to work with a diverse set of stakeholders

• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred

• 17/F, AXA Southside 38 Wong Chuk Hang Road, Wong Chuk Hang, HONG KONG, HK
• INFORMATION TECHNOLOGY
• 10322
• HK Grade 4
• Tak Yee CHAK

Responsibilities:

Incident Management:

• Act as Escalation point for incidents and service request resolution, Ensuring Business / Customer updates are timely and of sufficient quality, arranging discussions and updates as required.
• Ensure that all modes of communication are effectively used throughout the Major incident life cycle

• Ensure Incident and problem tickets are well managed and resolved within predefined SLAs

• 7x24 support on standby mode will be required - Build and Develop relationships between Internal customer and relevant technical teams, driving global interaction with stakeholders and business partners

• Support business units to adopt the new technology or product changes

• Effective Monitor, control and support service delivery ensure system methodologies and procedures are followed.

• Participate in Change Advisory Boards (CAB) to review and analyze all planned changes, to mitigate the potential business impact. - Support CSIP (Continuous Improvement plan). Continuous review and improve operations process to avoid potential incidents.

• Support Service Transition ensuring proper handover from project to BAU mode Problem Management:

• Investigating and diagnosing the root cause of P1/P2 incidents to prevent recurrence.
• Collaborating with relevant teams to identify and implement immediate workarounds for P1/P2 incidents. Managing communication with stakeholders, including regular updates on the status of Post Incidents follow Up actions
• Conducting post-incident reviews to identify areas for improvement and prevent similar incidents in the future.
• Developing and maintaining problem management processes and procedures to effectively address P1/P2 incidents.
• Working closely with incident management, change management, and other relevant teams to facilitate the resolution of P1/P2 incidents.
• Providing recommendations for service improvements based on the analysis of P1/P2 incidents.

Qualifications:

• Minimum 5 years of experience working in an environment based on best practice of ITIL frameworks and governance
• Experience in IT Service Management includes IT Incident, Problem and Change Management as well as driving

-Continuous Service Improvement CSI - Knowledge of IT infrastructure and application technologies

• Experience in handling complex situations and escalations
• Proven ability to work with a diverse set of stakeholders
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Company Introduction:
*We're home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary: *
This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.

The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration.

Job Duties:

• Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence
• Ensure proper implementation and control of production changes according to policies, standards and procedures
• Carry out daily operation on IT Service Management, Production Account activities, Identity Governance and Administration
• Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
• Carry out work on-site in some weekends to support IT teams on production change related activities
• Govern the IT asset inventory
• Automate and streamline daily BAU activities to improve operational efficiency
• Take part in the IT service management implementation from the process' aspect.
• Occasional travel to Mainland China offices may be required to support cross-location IT operations and service management activities

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location:
HKEX - PCCWT

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent