What Jobs are available for Service Specialist in Hong Kong?

工作內容

1.負責演出業務售前、售後服務的相關事宜,通過熱線接聽、郵件處理形式為客戶提供服務並做好資訊記錄;

2.需外部門協助的問題及時回饋後,還需做好對案件的跟踪和用戶溝通;

3.能妥善處理好各類客戶服務工作,安撫客戶情緒。 對緊急、存在重大風險的事件及時預警上報;

4.有較好的溝通理解能力,妥善處理用戶問題後能獲得用戶認可,提高用戶好評率;

5.完成部門工作領導交辦的其他臨時性工作。

崗位要求:

1.專科及以上學歷,有客服相關工作經驗優先;

2.具有較好的理解能力、學習能力和溝通表達能力;

3.勤奮、負責、細緻、有耐心,具有良好的客服意識和團隊合作精神;

4.精通粵語,熟練普通話和英語溝通。

Responsibilities:

Handle inbound calls regarding banking and investment products, account services, and general inquiries

Provide accurate and compliant information in accordance with SFC and IIQE regulations

Conduct KYC reviews to ensure regulatory compliance and mitigate risks

Manage account closure procedures, including documentation verification, compliance checks, and finalization of customer records

Assist customers with account-related requests (e.g., updates, freezes, or reactivations) while adhering to internal policies.

Adhere to internal policies and regulatory guidelines during all customer interactions

Work on rotating shifts from Monday to Friday

Requirements:

Bachelor's degree from a recognized university

Holder of valid SFC Type 1 & Type 4 licenses

Passed IIQE Papers 1, 2, 3, and 5

Minimum 1 year of customer service or call center experience (banking or financial services preferred)

Excellent communication skills in Cantonese, English, and preferably Putonghua

Strong interpersonal skills and ability to work under pressure

Familiarity with CRM systems and basic computer proficiency

Willingness to work on shift schedules

Interested candidates, please send your detailed resume with contact telephone number, earliest availability date, current and expected salary via "Apply Now".

Personal information collected is strictly for recruitment purpose only.

Full-time

Key Responsibilities:

• Provide professional telephone support to customers, including answering inquiries, handling orders, and resolving complaints
• Collaborate with internal teams to address customer needs and ensure timely issue resolution
• Maintain and enhance customer satisfaction and loyalty

Requirements:

• At least 1 year of relevant experience in customer service
• Proficiency in Cantonese, Mandarin, and English with fluent verbal and written communication skills
• Strong interpersonal and problem-solving skills
• Familiarity with basic computer operations and office software (e.g., MS Office)
• Excellent time management skills and the ability to work under pressure

Working hrs & location:

• Wing Kei Road, Kwai Chung
• Mon to Fri 09:00 to 18:00 or 10:00 to 19:00

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Chief Technology Office – Information Technology

In Hang Sang Information Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs.

We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation.

We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace.

We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are currently seeking a high caliber professional to join our department as End User Service Specialist.

Principal responsibilities

• Provide dedicated IT support with positive manner to VIP users, ensuring minimal downtime and maximum satisfaction.
• Troubleshoot and resolve hardware, software, and network issues promptly and effectively.
• Set up, configure, and maintain IT equipment, including laptops, mobile devices, printers, AV equipment and other peripherals.
• Offer remote and on-site support as needed, ensuring a seamless experience for VIP users.
• Proactively understand user's usage and requirement, recommend solution and best practice to maintain the best user experiences.
• Proactively monitor systems to identify and resolve potential issues before they impact users.
• Maintain strict confidentiality and handle sensitive information.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Provide training and guidance to VIP users on new technologies and software.
• Document and track support requests, ensuring timely resolution and follow-up.

Requirements

• Bachelor's degree in information system, Computer Science or related field.
• Proven experience in IT support, preferably in a high-touch or VIP environment.
• Strong knowledge of Windows, macOS, iOS, and Android operating systems.
• Proficiency in troubleshooting AV equipment, hardware, software, and network issues.
• Active listening skills, to pay close attention to customer needs and concerns, ensuring they understand the problem and provide the right solution.
• Exceptional communication skills, to technical concepts to non-technical VIPs in a concise and understandable way. communication and interpersonal skills
• Strong interpersonal skills, to build rapport with clients and maintain professional relationships, even in challenging situations.
• Strong problem-solving skills and the ability to work under pressure.
• Strong work ethic and commitment, dedicated to delivering exceptional customer service and exceeding expectations.
• Discretion and professionalism when handling confidential information.
• Hands on experience in Microsoft Infrastructure Configuration (Window 10/11, Office 365, Active Directory, DNS, DHCP, DFSR, SharePoint)
• Willingness to work flexible hours, including evenings as needed.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Lead and manage team(s) under EB insurance to meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards

Roles and Responsibilities:

• Provide satisfactory customer service and administration services to the assigned portfolio
• Oversee, customer services and daily operations for the assigned portfolio/distribution channel
• Conduct client visits, presentations and members' briefings and handle clients' enquires and complaints
• Review all form of clients communication materials including but not limiting to letters, reports, statements and presentation materials
• Monitor client retention and service-to-sales activities such as operation support on up-selling retail products/promoting our client retention programs etc
• Ensure achievement of client retention and service-to-sales targets
• Maintain close client relationship and take precautionary measures whenever necessary to retain the portfolio
• Closely monitor the database/reports/queues/system that are used for measuring the benchmark and ensure they are properly updated and completed within service timeline.
• Develop control procedures on any risk areas identified and to provide expertise and technical advice to team members
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and /or preventive measures
• Work as a change agent and take the initiative to introduce or facilitate changes in policies and procedures
• Assist team members in prioritizing tasks and provide clear direction to team members when they meet problems
• Provide support to superior in coaching and supervising staff towards client-focused and seeks continuous improvement
• Manage and motivate staff to enhance competencies and performance
• Coach and mentor team members for staff development
• Coordinate and monitor CCS team's initiatives/activities
• Act as a module owner to lead projects
• Perform any other duties and projects as assigned

Requirements:

• University graduate is preferred with minimum 6 – 7 years customer services/operations experience of which 1 – 2 years in supervisory positions
• Good knowledge on group insurance operation flow and group insurance products
• Self-motivated and customer orientated
• Must be a team player
• Detail oriented
• Good communication and interpersonal skills
• Outgoing personality with good presentation skills
• Good time management and organization skills
• Good staff coaching and supervisory skills
• Good PC skills
• Proficient in both spoken and written Chinese and English

Others:

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 2, and 3) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
  
• You are required to acquire the relevant license(s) if your job involves regulated activities
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
Lead and manage team(s) under EB insurance to meet or exceed the client retention and service-to-sales targets, key performance benchmarks, as well as compliance and customer service standards

Roles And Responsibilities

• Provide satisfactory customer service and administration services to the assigned portfolio
• Oversee, customer services and daily operations for the assigned portfolio/distribution channel
• Conduct client visits, presentations and members' briefings and handle clients' enquires and complaints
• Review all form of clients communication materials including but not limiting to letters, reports, statements and presentation materials
• Monitor client retention and service-to-sales activities such as operation support on up-selling retail products/promoting our client retention programs etc
• Ensure achievement of client retention and service-to-sales targets
• Maintain close client relationship and take precautionary measures whenever necessary to retain the portfolio
• Closely monitor the database/reports/queues/system that are used for measuring the benchmark and ensure they are properly updated and completed within service timeline.
• Develop control procedures on any risk areas identified and to provide expertise and technical advice to team members
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and /or preventive measures
• Work as a change agent and take the initiative to introduce or facilitate changes in policies and procedures
• Assist team members in prioritizing tasks and provide clear direction to team members when they meet problems
• Provide support to superior in coaching and supervising staff towards client-focused and seeks continuous improvement
• Manage and motivate staff to enhance competencies and performance
• Coach and mentor team members for staff development
• Coordinate and monitor CCS team's initiatives/activities
• Act as a module owner to lead projects
• Perform any other duties and projects as assigned

Requirements

• University graduate is preferred with minimum 6 – 7 years customer services/operations experience of which 1 – 2 years in supervisory positions
• Good knowledge on group insurance operation flow and group insurance products
• Self-motivated and customer orientated
• Must be a team player
• Detail oriented
• Good communication and interpersonal skills
• Outgoing personality with good presentation skills
• Good time management and organization skills
• Good staff coaching and supervisory skills
• Good PC skills
• Proficient in both spoken and written Chinese and English

Others

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 2, and 3) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
• You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About the company

An international well-regards luxury brand is now looking for a Customer Service Specialist to join their dedicated team.

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.

Responsibilities

• Handle daily customer enquiry face-to-face and via phone calls and emails
• Provide information in response to customers' inquiries, concern and requests
• Manage customer appointments and complaints
• Develop and maintain good relationship with customers
• Coordinate with other internal departments to deliver best services to customers

Requirements

• Degree holder or above
• 3+ years of experience in customer service and aftersales services
• Experience in hospitality, private club or luxury retail will be a PLUS
• Good communication, interaction and coordination skills
• Presentable, energetic, cheerful and detail-minded candidate
• Excellent command in English, Mandarin and Cantonese

Offers

• 5 days work week
• Stable environment
• Attractive year-end bonus
• Full medical coverage
• Yearly salary review

Responsibilities

Shipment Follow Up

• Coordinate with local/oversea sales to check the shipment status
• Work with shipper to provide related shipping document
• Update the cargo ready date and inform Air Export operation for cargo pick up or receiving
• Inform all parties about the flight information & sending pre-alert to related parties
• Ensure the quotation has been available and Inco terms is correct
• Follow up with POD/entry summary/customs invoice for DAP/DDP shipment
• Send the HAWB & debit note to the correct parties

System Update, Reports and Maintenance

• Update tracking report and upload shipping document onto customer's systems
• Send the updated tracking reports to related parties
• Input and update the debit notes onto the billing system of customers
• Create statement for monthly billings
• Issue AWB according to booking
• Finalize console closing process
• Send pre-alert to destination branch and agents
• Issue billing in CW1

Qualifications

• Diploma holder or above;
• 3-5 years of relevant experience in customer service / sales supporting / operation in freight forwarding industry will be an advantage;
• Good command in written and spoken English and Chinese (including Mandarin);
• Responsible and self-motivated personalities with good communication skills;
• Competent in MS Word, Excel & Chinese Word-Processing
• Working office at Metroplaza, Kwai Fong

Interested parties, please send full resume, availability and expected salary to our company.

All information provided by applicants will be treated in strict confidence and used only for employment-related purposes. All personal data of unsuccessful applicants will be destroyed within 6 months.

Responsibilities:

• Provide exceptional service to customers in the branch.
• Process sales orders efficiently.
• Handle customer inquiries and applications.
• Offer support for company events as needed.

Requirements:

• HKCEE / HKDSE or above, with at least 1 year of experience in customer service.
• A proactive team player who can also work independently.
• Excellent communication and interpersonal skills.
• Proficient in spoken and written English and Chinese, including Mandarin.
• Immediate availability is preferred.
• Ability to work 3 to 5 days per week.
• Fresh graduates will also be considered.