182 Service Support jobs in Hong Kong
Customer Service Assistant (Security Operation Support)
Posted 10 days ago
Job Viewed
Job Description
Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .
Role Summary
The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.
Job Duties
- Respond to key clients' inquiries promptly and professionally.
- Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
- Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
- Perform other duties as assigned.
- Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
- Location: Kwun Tong Control Room.
Job Requirements
- HKCEE/DSE holder or above.
- At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
- Detail-oriented with good coordination and communication skills.
- Proficient in English and Chinese.
- Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
- Immediate availability preferred.
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Other
This job posting is active. Apply now to increase your chances of securing this role.
#J-18808-LjbffrCustomer Service Assistant (Security Operation Support)
Posted 3 days ago
Job Viewed
Job Description
Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .
Role Summary
The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.
Job Duties
- Respond to key clients' inquiries promptly and professionally.
- Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
- Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
- Perform other duties as assigned.
- Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
- Location: Kwun Tong Control Room.
Job Requirements
- HKCEE/DSE holder or above.
- At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
- Detail-oriented with good coordination and communication skills.
- Proficient in English and Chinese.
- Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
- Immediate availability preferred.
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Other
This job posting is active. Apply now to increase your chances of securing this role.
#J-18808-LjbffrAssistant Manager, Frontline Support Service
Posted 10 days ago
Job Viewed
Job Description
Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China and has acted as one of the country's banknote-issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited and the Shanghai Stock Exchange in June 2005 and May 2007, respectively. Currently, BOCOM has 30 provincial branches across various regions, a network of 2,637 locations in 173 cities and 112 counties nationwide, and overseas centers in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Macau, Ho Chi Minh City, and Sydney. It also has a subsidiary bank in the U.K. and a representative office in Taipei. BOCOM aims to become a first-class, listed, universal banking group with a focus on international expansion and wealth management.
Job Description- Respond to letters and handle account inquiries, written correspondence from various units and external parties, such as regulatory bodies and solicitors.
- Process court orders and search warrants against customer accounts.
- Block accounts for deceased, bankrupt, liquidation, or tax recovery cases.
- Retrieve account information and documents from various systems.
- Perform other duties and ad-hoc tasks as assigned.
- Degree in Business Administration, Finance, or equivalent at HKQF level 5 or above.
- Minimum of 1 year relevant banking experience.
- Self-motivated, innovative, detail-oriented, with strong analytical skills.
- Proficiency in spoken and written Chinese and English.
Candidates with more experience may be considered for the Deputy Manager, Frontline Support Services position.
Additional Information- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance
- Industries: Banking and Investment Banking
Assistant Manager, Frontline Support Service
Posted 3 days ago
Job Viewed
Job Description
Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China and has acted as one of the country's banknote-issuing institutions. The bank was listed on the Stock Exchange of Hong Kong Limited and the Shanghai Stock Exchange in June 2005 and May 2007, respectively. Currently, BOCOM has 30 provincial branches across various regions, a network of 2,637 locations in 173 cities and 112 counties nationwide, and overseas centers in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Macau, Ho Chi Minh City, and Sydney. It also has a subsidiary bank in the U.K. and a representative office in Taipei. BOCOM aims to become a first-class, listed, universal banking group with a focus on international expansion and wealth management.
Job Description- Respond to letters and handle account inquiries, written correspondence from various units and external parties, such as regulatory bodies and solicitors.
- Process court orders and search warrants against customer accounts.
- Block accounts for deceased, bankrupt, liquidation, or tax recovery cases.
- Retrieve account information and documents from various systems.
- Perform other duties and ad-hoc tasks as assigned.
- Degree in Business Administration, Finance, or equivalent at HKQF level 5 or above.
- Minimum of 1 year relevant banking experience.
- Self-motivated, innovative, detail-oriented, with strong analytical skills.
- Proficiency in spoken and written Chinese and English.
Candidates with more experience may be considered for the Deputy Manager, Frontline Support Services position.
Additional Information- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance
- Industries: Banking and Investment Banking
Service Delivery Field Support Engineer (L1)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
3 days ago Be among the first 25 applicants
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
Get AI-powered advice on this job and more exclusive features.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelor's degree or equivalent in Information Technology or Computing or related
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Networking technologies.
- Moderate level experience in relevant technology.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA Asia Pacific by 2x
Sign in to set job alerts for “Support Services Engineer” roles.Wan Chai District, Hong Kong SAR 4 months ago
Central & Western District, Hong Kong SAR 2 days ago
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
IT Operations & Support Engineer (Fintech) Technical Support Engineer - IT (Networking / Unified Communications)Wan Chai District, Hong Kong SAR 3 days ago
Kwun Tong District, Hong Kong SAR 2 months ago
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#J-18808-LjbffrService Delivery Field Support Engineer (L2)

Posted 4 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensure that the assigned infrastructure at the client site is configured, installed, tested and
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
**Required experience:**
+ Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote support in Networking technologies.
+ Moderate level experience in relevant technology.
#LI-APAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Service Delivery Field Support Engineer (L1)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
3 days ago Be among the first 25 applicants
Join to apply for the Service Delivery Field Support Engineer (L2) role at NTT DATA Asia Pacific
Get AI-powered advice on this job and more exclusive features.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensure that the assigned infrastructure at the client site is configured, installed, tested and
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides second line remote and onsite technical support to clients.
- Provides second line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Bachelor's degree or equivalent in Information Technology or Computing or related
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Networking technologies.
- Moderate level experience in relevant technology.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA Asia Pacific by 2x
Sign in to set job alerts for “Support Services Engineer” roles.Wan Chai District, Hong Kong SAR 4 months ago
Central & Western District, Hong Kong SAR 2 days ago
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
IT Operations & Support Engineer (Fintech) Technical Support Engineer - IT (Networking / Unified Communications)Wan Chai District, Hong Kong SAR 3 days ago
Kwun Tong District, Hong Kong SAR 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest Service support Jobs in Hong Kong !
Senior Project Executive (Administrative Support), Service Promotion
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Senior Project Executive (Administrative Support), Service Promotion role at Hong Kong Trade Development Council .
Job OverviewThe Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, is seeking a dynamic, high-caliber, and experienced professional to join our Service Promotion Department.
Ref. No.: 3/03PJET1/SP/HKTDC
Responsibilities:- Provide secretarial and administrative support to the Associate Director and Section Heads
- Compile statistical reports and presentation materials
- Coordinate the timely submission of management reports and handle departmental duties
- Coordinate team meetings and gatherings
- Consolidate departmental budgets and manage cost allocations for projects
- Handle team administrative duties
- Organize and maintain files of correspondence and records
- Assist project teams in project execution, including onsite support when necessary
- Perform other duties as assigned
- Minimum 5 years of relevant experience as an administrative assistant
- Ability to work independently, prioritize, and handle multiple tasks
- Proactive, self-initiated, and attentive to details
- Mature, creative, and team-oriented
- Good command of spoken and written English and Chinese, including Putonghua
- Proficient in MS Office applications such as PowerPoint, Word, Excel, etc.
Salary will be commensurate with qualifications and experience. A competitive package, including annual leave, medical, and dental benefits, will be offered.
Application Procedure:Interested candidates should complete the application form on our website. If you do not hear from us within eight weeks after the closing date, your application may be considered unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.
Additional Information- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: International Trade and Development
Senior Project Executive (Administrative Support), Service Promotion
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Senior Project Executive (Administrative Support), Service Promotion role at Hong Kong Trade Development Council .
Job OverviewThe Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, is seeking a dynamic, high-caliber, and experienced professional to join our Service Promotion Department.
Ref. No.: 3/03PJET1/SP/HKTDC
Responsibilities:- Provide secretarial and administrative support to the Associate Director and Section Heads
- Compile statistical reports and presentation materials
- Coordinate the timely submission of management reports and handle departmental duties
- Coordinate team meetings and gatherings
- Consolidate departmental budgets and manage cost allocations for projects
- Handle team administrative duties
- Organize and maintain files of correspondence and records
- Assist project teams in project execution, including onsite support when necessary
- Perform other duties as assigned
- Minimum 5 years of relevant experience as an administrative assistant
- Ability to work independently, prioritize, and handle multiple tasks
- Proactive, self-initiated, and attentive to details
- Mature, creative, and team-oriented
- Good command of spoken and written English and Chinese, including Putonghua
- Proficient in MS Office applications such as PowerPoint, Word, Excel, etc.
Salary will be commensurate with qualifications and experience. A competitive package, including annual leave, medical, and dental benefits, will be offered.
Application Procedure:Interested candidates should complete the application form on our website. If you do not hear from us within eight weeks after the closing date, your application may be considered unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.
Additional Information- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: International Trade and Development
Customer Service Associate/Customer Service Executive (Hardlines)
Posted 10 days ago
Job Viewed
Job Description
Company Description
We are
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
- Seniority level Executive
- Employment type Full-time
- Job function Business Development
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
Referrals increase your chances of interviewing at SGS by 2x
Sign in to set job alerts for “Customer Service Specialist” roles. Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 3 days ago
Assistant Customer Service Manager, Customer Relations Customer Care Advisor (English Speaking) Customer Care Representative (Digital & Feedback)Sha Tin District, Hong Kong SAR 1 week ago
Customer Services Officer(Complaints & Enquiries)Sha Tin District, Hong Kong SAR 2 weeks ago
Kwun Tong District, Hong Kong SAR 1 year ago
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