What Jobs are available for Service Support in Hong Kong?

What we do

We are a global software and professional services company for the financial industry, with offices in the UK, USA, Germany, Brazil, Hong Kong, Indonesia and Bangladesh. We specialize in working with investment banks to automate the issuance process for structured products. For layman, a structured product is a financial investment (not unlike a savings account) where the return to the investor depends on the performance of an underlying asset (e.g., a stock or an index). While structured products tend to offer a higher return than a savings account, they also tend to come with a higher risk. Therefore, the issuance (i.e., the creation) of a structured product and its offering to investors is highly regulated.

We offer banks automation solutions to make that issuance process simpler. The core of our automation solution is a document automation tool that facilitates the creation of fact sheets, term sheets and similar documents which describe the products. We are looking to hire developers and financial experts to work with this core automation solution.

Position Summary:

As a Service Support Agent, you will play a critical role in providing technical support and assistance to our clients, ensuring their service needs are met promptly and effectively.

Responsibilities and Duties

• Service Desk Support: Serve as the first point of contact for clients seeking technical assistance, providing timely and professional support via phone, email, or ticketing system.
• Incident Management: Manage the lifecycle of service incidents, from initial identification and logging through resolution and closure
• Problem Management: Conduct root cause analysis of recurring issues, identify underlying problems, and work collaboratively with internal teams to implement permanent solutions.
• Change Management: Assist in the assessment, planning, and implementation of changes to IT systems and services, ensuring changes are properly documented, evaluated, and authorized.
• Service Request Fulfilment: Process service requests from clients, including user account provisioning, application support, and data retrieval, following internal service request fulfilment procedures.
• Process Implementation: Contribute to the adoption and implementation of frameworks, methodologies, and best practices across the organization, promoting a culture of continuous improvement and service excellence.
• Documentation and Reporting: Maintain accurate and up-to-date documentation of IT processes, procedures, and knowledge articles, and generate reports on service desk performance, incident trends, and key metrics as needed.
• Customer Relationship Management: Build and maintain positive relationships with clients, ensuring their needs and expectations are understood and addressed promptly. Communicate effectively with clients to provide updates on incident status, resolution timelines, and service improvements.
• Internal Team Collaboration: Build and maintain strong and positive relationships with all internal teams, leveraging the expertise of L2 application support team for incident investigation and L3 development team for escalations. Work closely with Product team to review and follow support processes for new applications/features.

Qualifications

• Strong technical aptitude and proficiency in troubleshooting issues. Familiarity with common IT service management tools and systems.
• A customer-centric mindset with a passion for delivering exceptional service and support.
• Excellent communication skills and the ability to interact professionally with clients of all levels.
• Ability to work effectively as part of a team, collaborating with colleagues and stakeholders to achieve common goals.
• Willingness to share knowledge and contribute to a positive team environment
• Excellent writing and presentation skills in English language.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage workload effectively, and meet deadlines in a fast-paced environment.
• Flexibility and adaptability to changing priorities, business needs, and client requirements.
• Willingness to embrace new technologies, tools, and methodologies.
  ITIL Certification good to have.

If you have the skills, experience and drive to excel in this challenging and rewarding role, we would love to hear from you. Apply today and take the next step in your career with us

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Responsibilities:

• Responsible for the unpacking, installation, disassembly and other preparations of computer equipment before the event

• Assist in the configuration, testing and maintenance of other IT-related equipment

• Responsible for the removal, sealing and other recycling of related equipment after the event

• Responsible for the technical support of computer equipment in the venue during the event, handling network hardware failures, and ensuring stable operation of equipment during the event

• Responsible for the operation and maintenance of other peripheral equipment in the event venue, discover problems and provide solutions immediately

Requirements:

• Educational background: College degree or above, computer science, information technology or related majors preferred

• Language skills: Candidates who can communicate fluently in Cantonese and Mandarin are preferred

• Experience requirements: One year or more of computer operation and maintenance related work experience, basic understanding and experience in the maintenance and troubleshooting of desktop computers, laptops, printers and images; those with IT technical support related experience or certification are preferred

• Technical skills: Familiar with the basic knowledge of Windows operating system, basic hardware installation and configuration skills (including but not limited to network cable wiring, device connection, etc.), basic network knowledge and related troubleshooting skills, and the ability to quickly learn and master the operation of new equipment or systems

Key Accountabilities

• Provide Customer Service Support;
• Handle customer enquiries across various communication channels (phone calls, email, livechat.) and perform call back to clients if necessary;
• Assist in account opening process;
• Provide support to the team and carry out other ad-hoc tasks as assigned.

Skills & Experience

• 1+ years of customer service experience, preferably in financial industry;
• Strong command of written and spoken English, Mandarin and Cantonese;
• Customer-oriented with good communication skills is essential;
• Degree holder.

Other Information

• Please apply in strict confidence with full resume, academic record, current and expected salaries;
• The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months;
• Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited ("BOCI"), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career for supporting our group.

JOB REFERENCE

BOCI00876

CONTRACT TYPE

Contract

DIVISION

Equity Sales and Derivatives

JOB FUNCTION

Others

The Role

Contractor, Customer Service Support, Equity Sales & Derivatives

Key Accountabilities

• Provide Customer Service Support;
• Handle customer enquiries across various communication channels (phone calls, email, livechat.) and perform call back to clients if necessary;
• Assist in account opening process;
• Provide support to the team and carry out other ad-hoc tasks as assigned.

Skills & Experience

• 1+ years of customer service experience, preferably in financial industry;
• Strong command of written and spoken English, Mandarin and Cantonese;
• Customer-oriented with good communication skills is essential;
• Degree holder.

Other Information

• Please apply in strict confidence with full resume, academic record, current and expected salaries;
• The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months;
• Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited ("BOCI"), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career for supporting our group.

What is this position about?

BNP Paribas Prime Service offers an impressive breadth and depth of services, providing clients a fully integrated front-to-back solution and a global approach for financing & executions.

Prime Services combines historical strength in traditional Prime Brokerage services – top rated in Securities Lending, Client Service, Capital Introduction, Cash Prime Brokerage and Swap synthetic offerings. This combination allows the anticipation of client needs and development of solutions client may encountered

The Cross-Product Client Service team is part of Global Market Operations dedicated to provide a premium service level to Prime Service clients and Front Office acting as the single point of contact on post-trade management, daily operational activities across all asset classes listed in below.

By leveraging the synergy from client services and trade support functions, the cross product client service is also coordinating production & finding solutions with all internal Operations & Technology departments for a best in class client centric service support model to Business and clients.

Teams based in APAC HK - provides seamless solutions in multiple asset classes, ensuring Prime Service clients benefit from local and global support (thru follow the sun) and expertise as well as proactive management of their issues/queries.

Product Scopes: PB products mainly on Listed Products (cash & derivatives), CBs, OTC products (such as vanilla options, forwards, exotic), CFDs, Equity Swaps, Dividend Swaps, FX products, Rates Products, P-notes, Commodities, CDS, Fixed Income Products, FX across all APAC markets

Client scopes: Local, Regional, and global Prime Service clients where they trade in APAC markets.

What would be your typical day at BNPP Paribas look like?

Single point of contact for a set of assigned clients to manage their post trade queries via email or phone call.

Provide solution to clients or Desk or Relationship Managers.

Escalate Risk and Issue timely.

Covers APAC markets products in the region for client listed in scope above.

Liaise with various Operation and IT stakeholder find solution for your clients provide operational support to business

Primary Role Responsibilities

• Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics
• Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline.
• Ensure timely and appropriate level of escalation pertaining to client-impacted issues.
• Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients
• Follow SLA turnaround time on client issues, and solutions.
• Review CSG and client MI to drive improvement leveraging technology or process enhancement.
• Involved in projects/initiatives globally and locally, on continuous improvement / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing.
• Bring solutions to new business initiatives for development.
• Propose process improvements to improve client journey.

Other contributions

• Bring Direct contribution to BNPP operational permanent control framework.
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.
• Comply with internal and external regulatory and compliance requirements.
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies.
• Anti-Money Laundering / Financial Sanctions "AML/FS") related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

What is required for you to succeed?

Core Competencies

• Ownership, Drive for results – own your client, hold and grab follow thru issues / queries, Delivers high quality work timely.
• Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
• Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
• Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
• Client focus – Sees stakeholders as well as external clients as customers.
• Challenge status quo - raise question on processes and current system flows.

Essential Personal Skills

• Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
• Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
• Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
• Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
• Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
• Structured / Multi-tasked – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

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More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive yeara

• Minimum of 2 years' experience in end-user technical support
• Proven background in IT support or a related technical field
• Strong analytical and communication abilities
• Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
• Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
• Familiarity with help desk ticketing systems
• Ability to deliver effective technical assistance to both internal users and external clients
• Sound knowledge of IT networking fundamentals
• Excellent interpersonal and communication skills
• Willingness to work outside regular office hours, including weekends and public holidays
• Able to work independently

• Troubleshoot and resolve hardware and software issues
• Run system update
• Maintain accurate records in equipment inventory and rack management systems
• Conduct user training sessions on software tools and applications
• Keep system documentation up to date
• Escalate complex issues to higher-level support teams as needed
• Adhere to established procedures, instructions, and checklists to ensure quality service delivery
• Handle client requests and ad-hoc tasks efficiently and promptly
• Perform other duties as assigned by supervisors

Responsibilities

• Provide daily support to end users and perform Helpdesk work tasks.
• Responsible for response to users' enquiries about various computer problems.
• Coordinate with vendors on hardware and software purchase/maintenance.
• Manage IT asset and server hardware inventory.
• Coordinate with IT related project and vendor coordination if needed.
• Assist IT procurement and asset management.
• Handle ad-hoc IT request.
• Follow up ad-hoc task.

Qualifications

• 1 - 2 years' working experience on IT support, Fintech background would be advantage
• Knowledge of operation of Linux, Windows OS
• Good level of knowledge on Desktop OS/application support
• Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore.

We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for? Move your career forward and join us

Responsibilities:

Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectively

Troubleshoot and resolve hardware and software problems

Document and track issues using our ticketing system

Collaborate with other team members to ensure timely and effective resolution of customer issues

Coordinate with Japan IT team, HQ and other external parties to solve problems

Deliver quality customer services to members and other stakeholders

Requirements:

Japanese native speaker in good command of written and spoken English

Previous experience in a helpdesk or IT support role is preferred

Strong problem-solving skills, logical thinking, business mindset and attention to detail

Ability to work in a shift environment, including evenings and weekends

Excellent communication and interpersonal skills

Working exp. in retail luxury industry will be an advantage

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Job Purpose:

The core purpose of this role is to provide leadership for service support and quality management in Youth Development Service. S/he works closely with the Head of Youth Development Service to lead development and execution of service support and quality management team to support the HKRC in delivering its humanitarian services to fulfill its vision and mission. S/he will ensure effective implementation of the strategies and drive implementation and action to engage the new generation to participate in the Red Cross movement, so as to expand the extent to cultivate the Red Cross humanitarian value and nurture to be the leaders of Red Cross movement.

Key Responsibilities:

• Formulate the strategy plan in quality management and the strategic direction in youth development by providing situational analysis and proposing recommendations, in line with the corporate strategic direction together with the Head of Youth Development Service.
• Enhance the management evaluation in service system and administrative workflow in the Youth Development Service to ensure the service quality.
• Support formulating the human resources development plan to enhance the management skills of staff to support service and quality management.
• Lead a team to support, monitor and standardize operations of the team by formulating operation guidelines and system manuals and to develop and align workflows, forms, templates, policies to ensure quality and services development.
• Assure the guidelines, policies and procedures related to accuracy, integrity, confidentiality, and security are honored by the Youth Development Service and volunteers.
• Consolidate operational information and statistic on a regular schedule to support analysis and enhance accountability.
• Oversee the information systems and facilitate their use or enhancement according to service needs and development in Youth Development Service.
• Coordinate the Youth Development Service to undertake the projects and events of the Agency and attend related working groups or panels.
• Develop relationship and networking with external stakeholders, such as youth uniformed groups, schools and NGOs for collaboration and support in youth services.

Requirements:

• Bachelor degree in management, public administration, social science or relevant subject.
• Preferrable to have Certificate in quality and knowledge management.
• Minimum 3 years post-graduation and related working experience in quality management, administrative management, system management and working with youth volunteer leaders.
• Familiar with utilizing analytical tools such as Dashboard and Excel to support departmental development and prepare comprehensive reports.
• Knowledgeable in Planning, Monitoring, Evaluation and Reporting to ensure the quality control of programs in Youth Development Service.
• Good leadership, communication skills and collaboration skills.
• Knowledgeable in human resource development and management.
• Good communication skills with stakeholders.

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract Period: 2 years (Renewable)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or email to  on or before 12 October 2025.

Successful candidate is required to conduct the Sexual Conviction Record Check (SCRC) if it deems necessary according to the job responsibilities. Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.