25 Servicenow Implementation jobs in Hong Kong

Join to apply for the ServiceNow Business Analyst (Senior Consultant level), Technology Enablement role at KPMG China

1 day ago Be among the first 25 applicants

Join to apply for the ServiceNow Business Analyst (Senior Consultant level), Technology Enablement role at KPMG China

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KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.
Service Line Overview
In KPMG's Management Consulting practice, we do not limit ourselves to either strategy or implementation. Instead, we deliver both. Our team in Hong Kong is the fastest growing division within KPMG China and represents a young and enthusiastic team that always pushes itself to succeed. Since our creation, we have developed in-depth knowledge of an incredibly broad spread of sectors and services. We work with top tier clients across banking, insurance, asset management, real estate, retail, and public sectors in digital transformation to advance operations, drive technology enablement and integrate emerging technologies.
It is an exciting time to join us as we embark on a new phase of our growth journey. We are seeking exceptional Consultant level candidates who have a passion in technology and digitalisation from consulting and relevant backgrounds to support our clients in taking bold actions, bringing them the right insights, tools, and solutions to help them build a future-ready business.
We are now looking for ServiceNow – Business Analyst to join out Technology Consulting team.
Key Responsibilities
The Business Analyst is a key member of the ServiceNow project delivery team and is responsible for defining and managing the business requirements for ServiceNow solutions to our clients. You will demonstrate deep understanding of the business / functional requirements and a foundational knowledge of ServiceNow to effectively convey the message from project stakeholders to solution architects and developers. The role will support both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.

• As a Business Analyst, drive end-to-end implementation lifecycle on the ServiceNow platform, from requirement gathering, solution design, development, testing, deployment till hyper-care
• Produce detailed business requirement document according to client's requirement
• Translate and communicate requirements clearly to technical developers and perform quality check
• Prepare test cases and drive user acceptance testing
• Build role specific training material and deliver key user training
• Provide guidance to junior resources and assist them in growing and strengthening the team’s capability as a whole
• Build and maintain positive relationship with clients by providing quality work and has good communication skills to manage client and stakeholder expectations
• Contribute to ServiceNow related business development to help grow our ServiceNow business
• Work with cross-functional teams both locally in HK and globally to develop KPMG’s service offerings
  

• Consulting / professional services background
• 2 years + Business Analyst experiences in 1-2 major ServiceNow modules, for e.g., ITSM, ITAM, SecOps, GRC etc
• Delivered minimum 2 end-to-end ServiceNow implementation project
• Strong analytical skills, communication, and presentation skills to deliver ServiceNow solutions to client
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Strong team player, used to deliver project in intensive and time-critical situations
• Self-motivated, resilience to overcome challenges or setbacks to achieve targets, constantly seeking out development opportunities
• ServiceNow Certified System Administrator (CSA)
• Good oral and written communication skills in English, Cantonese and Mandarin
• 2 years + Experience of working in Agile methodology is a plus
• ServiceNow Certified Implementation Specialist of one or more modules is a plus, e.g. CIS-ITSM, CIS- SecOps etc.
• Experience in RFP responses development and other sales activities is a plus
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Research, Analyst, and Information Technology
• Industries Professional Services

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New Territories, Hong Kong SAR 2 days ago

New Territories, Hong Kong SAR 4 days ago

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2 days ago Be among the first 25 applicants

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1. Customer Service Policies Development:

(1) Responsible for formulating and improving the customer service policies for ToC customers.

(2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.

2. Customer Service Issue Improvement:

(1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality.

(2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process.

3. Customer Service Experience Optimization:

(1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion.

(2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods.

Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality.

Requirements

1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field.

2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.

3. Skills Required:

- Familiarity with ToC customer service processes and customer experience design;

- Strong data analysis and problem-solving skills;

- Experience in ToC product management, operation analysis, and service support is preferred.

4. Language Requirement: Good at both written and spoken English and Chinese.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 6 months ago

Central & Western District, Hong Kong SAR 6 months ago

Wan Chai District, Hong Kong SAR 1 month ago

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Be among the first 25 applicants - 2 days ago

1. Customer Service Policies Development:
   (1) Formulate and improve customer service policies for ToB customers.
   (2) Optimize service processes and design customer experience strategies for ToB business based on market dynamics and customer needs.
2. Service Management System Construction:
   (1) Plan, build, and implement the service management system platform, centralizing complaint and alert management, ensuring timely communication.
   (2) Assess system effectiveness through data dashboard analysis and implement accountability-driven improvements, establishing a closed-loop management process.
3. Customer Service Experience Optimization:
   (1) Monitor and enhance the ToB customer experience, covering all stages from contact to service completion.
   (2) Identify and resolve pain points via customer surveys, data analysis, and other methods.
   Provide support for service coordination and collaborate with relevant departments to resolve issues and improve service quality.

• Education: Bachelor's degree or higher in telecommunications, computer science, or related fields.
• Experience: Over 5 years in relevant roles, preferably in telecommunications.
• Skills:
• Knowledge of enterprise service processes and customer experience design
• Strong data analysis and problem-solving capabilities
• Experience in full-process management and enterprise product support (preferred)
• Language: Proficiency in both English and Chinese, written and spoken.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Telecommunications

Join to apply for the Service Management Analyst - Tech Ops role at National Property Consultants

Application Deadline: 5 May 2025

Department: Technology-CIO

Location: Hong Kong (SAR)

As Service Management Analyst in the Technology Operations Team, you will be responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of the organization. Your goal is to optimize service delivery processes, enhance user satisfaction, and contribute to the overall success of the organization through efficient and reliable IT services.

1. Oversee the IT Asset Management process, including managing the IT Asset lifecycle, setting process guidelines, developing and maintaining the lifecycle strategy, and ensuring governance and compliance with best practices.
2. Monitor software licenses to ensure compliance with vendor agreements and legal requirements, managing license renewals, allocations, and audits.
3. Define and implement processes for retiring and disposing of obsolete or surplus IT assets in a secure and environmentally responsible manner.
4. Analyze data on asset utilization, performance, and costs to identify trends, patterns, and opportunities for improving asset management practices.
5. Support and continuously improve various IT Service Management processes, including IT Change Management, Incident Management, and Problem Management.

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Prior experience in Service Management or related role.
• Effective team collaboration and stakeholder communication skills.
• Ability to work independently with minimal supervision.
• Understanding of systems architecture and infrastructure platforms.
• ITIL certifications are desirable.
• Experience with JIRA Service Management and Jira Asset Management is highly desirable.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

1. Customer Service Policies Development:

(1) Responsible for formulating and improving the customer service policies for ToC customers.

(2) Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.

2. Customer Service Issue Improvement:

(1) Responsible for coordinating relevant teams within the company to address common issues of ToC products that impact customer experience and enhance service quality.

(2) Regularly analyze ToC customer complaints and survey data, propose improvement measures, and optimize the service process.

3. Customer Service Experience Optimization:

(1) Monitor and optimize the ToC customer experience, designing the full process from customer contact to service completion.

(2) Identify and address pain points in the ToC customer experience through customer surveys, data analysis, and other methods.

Provide service coordination support and collaborate with relevant departments to facilitate problem resolution and enhance service quality.

Requirements

1. Education: Bachelor's degree or above in telecommunications, computer science, or a related field.

2. Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.

3. Skills Required:

- Familiarity with ToC customer service processes and customer experience design;

- Strong data analysis and problem-solving skills;

- Experience in ToC product management, operation analysis, and service support is preferred.

4. Language Requirement: Good at both written and spoken English and Chinese.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 6 months ago

Central & Western District, Hong Kong SAR 6 months ago

Wan Chai District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Service Management Analyst - Tech Ops role at National Property Consultants

Application Deadline: 5 May 2025

Department: Technology-CIO

Location: Hong Kong (SAR)

As Service Management Analyst in the Technology Operations Team, you will be responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of the organization. Your goal is to optimize service delivery processes, enhance user satisfaction, and contribute to the overall success of the organization through efficient and reliable IT services.

• Oversee the IT Asset Management process, including managing the IT Asset lifecycle, setting process guidelines, developing and maintaining the lifecycle strategy, and ensuring governance and compliance with best practices.
• Monitor software licenses to ensure compliance with vendor agreements and legal requirements, managing license renewals, allocations, and audits.
• Define and implement processes for retiring and disposing of obsolete or surplus IT assets in a secure and environmentally responsible manner.
• Analyze data on asset utilization, performance, and costs to identify trends, patterns, and opportunities for improving asset management practices.
• Support and continuously improve various IT Service Management processes, including IT Change Management, Incident Management, and Problem Management.

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Prior experience in Service Management or related role.
• Effective team collaboration and stakeholder communication skills.
• Ability to work independently with minimal supervision.
• Understanding of systems architecture and infrastructure platforms.
• ITIL certifications are desirable.
• Experience with JIRA Service Management and Jira Asset Management is highly desirable.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology

Be among the first 25 applicants - 2 days ago

• Customer Service Policies Development:
  (1) Formulate and improve customer service policies for ToB customers.
  (2) Optimize service processes and design customer experience strategies for ToB business based on market dynamics and customer needs.
• Service Management System Construction:
  (1) Plan, build, and implement the service management system platform, centralizing complaint and alert management, ensuring timely communication.
  (2) Assess system effectiveness through data dashboard analysis and implement accountability-driven improvements, establishing a closed-loop management process.
• Customer Service Experience Optimization:
  (1) Monitor and enhance the ToB customer experience, covering all stages from contact to service completion.
  (2) Identify and resolve pain points via customer surveys, data analysis, and other methods.
  Provide support for service coordination and collaborate with relevant departments to resolve issues and improve service quality.

• Education: Bachelor's degree or higher in telecommunications, computer science, or related fields.
• Experience: Over 5 years in relevant roles, preferably in telecommunications.
• Skills:
• Knowledge of enterprise service processes and customer experience design
• Strong data analysis and problem-solving capabilities
• Experience in full-process management and enterprise product support (preferred)
• Language: Proficiency in both English and Chinese, written and spoken.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Telecommunications

3 days ago Be among the first 25 applicants

Direct message the job poster from Talent Pro Recruitment

Role Overview:

A well-known financial institution with footprint in Asia Pacific is seeking a Senior Manager / Associate Director to lead the Anti-Money Laundering (AML) and Complaints & Enquiries teams within the MPF and ORSO Pension Business . This role is crucial for ensuring compliance with regulatory requirements and enhancing customer service as a first line of defence .

Key Responsibilities:

AML Compliance:

• Oversee AML/CFT assessments for pension business
• Comment on the CDD/EDD reviews of customer onboarding, high risk customers and triggering events conducted by business lines
• Manage onshore and offshore teams to ensure effective compliance
• Conduct risk assessments, investigate suspicious transactions, and prepare reports
• Provide training and advisory support to stakeholders

Complaints & Enquiries Management:

• Ensure timely resolution of inquiries and complaints from regulators and clients
• Oversee pension administration and maintain client relationships
• Review and sign-off clients communication materials
• Monitor service performance and implement risk control procedures.
• Implement control procedures to minimize risk and complaints from regulators and customer complaints
• Ad Hoc Projects:
• Perform additional tasks as assigned by the Head of Service Management and Governance

Qualifications:

• University degree with 15+ years in operations/customer service, including 5 years in a managerial role.
• Experience in corporate banking or insurance and strong analytical skills
• Proficient in English and Chinese, with excellent communication skills
• Strong leadership and teamwork abilities
• Detail-oriented, with effective problem-solving skills
• Proficient in PC skills and strategic planning

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Customer Service, and Quality Assurance
• Industries Insurance, Pension Funds, and Banking

Referrals increase your chances of interviewing at Talent Pro Recruitment by 2x

Get notified about new Director Service Management jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

3 days ago Be among the first 25 applicants

Direct message the job poster from Talent Pro Recruitment

Role Overview:

A well-known financial institution with footprint in Asia Pacific is seeking a Senior Manager / Associate Director to lead the Anti-Money Laundering (AML) and Complaints & Enquiries teams within the MPF and ORSO Pension Business . This role is crucial for ensuring compliance with regulatory requirements and enhancing customer service as a first line of defence .

Key Responsibilities:

AML Compliance:

• Oversee AML/CFT assessments for pension business
• Comment on the CDD/EDD reviews of customer onboarding, high risk customers and triggering events conducted by business lines
• Manage onshore and offshore teams to ensure effective compliance
• Conduct risk assessments, investigate suspicious transactions, and prepare reports
• Provide training and advisory support to stakeholders

Complaints & Enquiries Management:

• Ensure timely resolution of inquiries and complaints from regulators and clients
• Oversee pension administration and maintain client relationships
• Review and sign-off clients communication materials
• Monitor service performance and implement risk control procedures.
• Implement control procedures to minimize risk and complaints from regulators and customer complaints
• Ad Hoc Projects:
• Perform additional tasks as assigned by the Head of Service Management and Governance

Qualifications:

• University degree with 15+ years in operations/customer service, including 5 years in a managerial role.
• Experience in corporate banking or insurance and strong analytical skills
• Proficient in English and Chinese, with excellent communication skills
• Strong leadership and teamwork abilities
• Detail-oriented, with effective problem-solving skills
• Proficient in PC skills and strategic planning

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Customer Service, and Quality Assurance
• Industries Insurance, Pension Funds, and Banking

Referrals increase your chances of interviewing at Talent Pro Recruitment by 2x

Get notified about new Director Service Management jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.